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2.0 out of 5, based on 4 ratings and
14 reviews & complaints.

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Hotels in Jordan
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We returned from a trip with OAT yesterday; the organization of the trip through Egypt, the cruise on the Suez Canal and Red Sea were fine, but when we arrived at the hotels in Jordan, they were a disaster and nobody changed anything to make it better.

The hotel in Petra, the Petra Inn, (Our schedule stated that we would stay at the Petra Palace) was a dump! It was dirty, unkempt and nothing worked. When my husband used the commode, it fell to the side. We have pictures to prove this. The food was disgusting too.

The next hotel in Amman was better, but not much!
When there was running water, it was cold. It was not kept well either. One of the couples got so fed up with the quality of the hotels, that they left early.

The rack rate for the hotel in Petra was 55 JD per night and the one in Amman was 100 JD per night. Tour operators pay a lot less... When you consider that your trip costs $ 800 per day per couple, you wonder how the rest of the money is spent. A guide and a bus certainly do not cost $ 650 per day!

Another complaint is that, when you arrange your own flights, they do not pick you up from the airport. You arrive in a totally strange country, without local cash and you have to find your way to the hotel... this way, they save $ 30 - 50 on your back! Not very consumer friendly, esp. since they are at the airport anyway to pick up other clients.

     
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dan gordon on 01/23/2009:
you know that when you arrange your own air you have the OPTION of buying hotel transfers. Obviously you chose to save the money. Don't compalian when you were offered the option but tuned it down to save some $$. I'm sure you were a lovely couple to travel with
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Disappointed
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Rating: 1/51
BOSTON, MASSACHUSETTS -- I was very disappointed with OAT. I've taken several trips and the trips are OK. However, their customer service is sorely lacking. They are inflexible and unresponsive. Avoid them!
     
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Turkey's Magical Hideaways May 2014
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Rating: 5/51
BOSTON, MASSACHUSETTS -- OAT, the Tour Guide "Cagatay Seri" and the tour was excellent, there was nothing that could be improved upon. Well organized, educational & Cagatay Seri was the best tour guide any of us had ever had. I would highly recommended this tour, this tour guide & OAT.
     
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Worst Customer Service
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Rating: 1/51
THE WORST CUSTOMER EXPERIENCE EVER. My mother was so upset by her customer experience that she told me in tears that she wanted to cancel the trip - a once-in-a-lifetime trip that she has been excited about for months. Numerous customer service agents told her that they were working on an issue and would get back to her, including supervisor James - but none of them never did. When I called to find out what had happened, I received the exact same treatment - I was transferred, told that people would call me back, and the issue was never addressed. When I asked to speak to the manager of the supervisors, I was told I could not speak to them. Its the same experience you get from a mega corporation like Verizon or Capital One, except you are paying them thousands of dollars to guide you through a foreign country. Save yourself time, exasperation and money, and RUN to another agency. They don't care enough about their customers to even call them back, even when they are paying over $20,000 for the trip. Would you trust a company like this?
     
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