PENNSYLVANIA -- Recently I booked a tour with OAT. The booking part was easy. Phone was answered in 2 minutes and everything was taken care of. One week later I had a question and called back (customer service phone number is not the same as for booking and you can not be transferred). I was told by a recorded message the waiting time is 6 minutes. So I waited 6 minutes and 30 and no answer. I attempted to call the 3 more times. Same experience.
So I was never able to get an answer to my question. I would recommend avoiding this company in the future. I believe customer care should not at at the booking of your trip.
BOSTON, MASSACHUSETTS -- OAT, the Tour Guide "Cagatay Seri" and the tour was excellent, there was nothing that could be improved upon. Well organized, educational & Cagatay Seri was the best tour guide any of us had ever had. I would highly recommended this tour, this tour guide & OAT.
I signed up for the New Year's Special, which was supposed to be a $300 discount through 1/15. OAT's representative acknowledged that they did not raise the price back up after the "special," but in fact reduced the trip further. It can be purchased today $200 cheaper than my invoiced price.
Even though they are selling the trip $200 cheaper, OAT added an additional $100 to my invoice and indicated that the price might increase further. In short, they reduced the trip to sell spots and raised the price on those already booked who haven't paid in full six months in advance to make up the difference. Their representative noted that these are financially difficult times.
I'd put down a $995 deposit to reserve and they indicated that the prices were in full including taxes and fees; but now they claim buried somewhere it says differently. Of course, they won't cancel without a $300 penalty.
The representatives attitude is "got ya." The company won't respond to my emails.