I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response appeared genuine at
3 Replies - Latest reply on 10/16/2012Add reply
the time and guaranteed a replacement light fixture was being sent out overnight and guaranteed it would be delivered in 2 days. Guess what? did not happen either. They really dropped the ball on this one and it seems there is no one who is accountable for not following through with the promises.
I will not be ordering from Overstock in the future - ever!
GEORGIA, GEORGIA -- Their customer service is the best I've come across and they offer great discounts. Just to give an example, how many other companies do you know of that will stand behind a product they sell, yet wasn't made by them? I had a product that they sell fail outside of Overstock's return period. When I contacted customer service and explained that the manufacturing of this particular product was faulty, they immediately took steps to remove the item from their website and refund me the full amount. I received emails and phone calls through the whole process from excellent CS reps.2 Replies - Latest reply on 07/23/2012Add reply
Just received these earrings for my daughter. One of the 'glitzy rocks' kept falling out, and now is lost. I chatted with customer service (no wait time), and Joeanne was very helpful. They are sending a new pair of earrings, along with a shipping label to return the defective ones.
2 Replies - Latest reply on 07/23/2012Add reply
Excellent customer service!!!
NAPERVILLE, ILLINOIS -- This is the first and last time I will order from Overstock.com. Purchased a supposedly brand new Hot Water Dispensing Pot from them and it arrived with no power cord in it. Was I sent a new product? Quality Control certainly should have caught that at the manufacturing plant. I am beginning to think they sold me a used product. The customer service person was nice and told me they would have the warehouse send me the cord. I will not buy from them again. 1 Replies - Latest reply on 06/11/2012Add reply
I am in the process of returning a ring I purchased from Overstock.com. I'm not sure it's worth returning after I found out what it's going to cost to return it. I cannot understand why the price is so high,($6.97 using their postage paid label they will send to me), when it only cost them $1.64 to send it to me. The amount of the postage is shown right on the box it came in. I can return it on my own, probably for less, but they don't recommend doing that. I can see why. They'd be out the $6.97. It's companies like this that make me leery of ordering anything online.1 Replies - Latest reply on 03/06/2012Add reply
Let the Buyer Beware!
ANYWHERE, MISSOURI -- Let the Buyer Beware! (Austin Reed suit)
Overstock.com represents this product with a picture of an American made Austin Reed suit that retails for around $600 (I recognize the suit pictured, as I ... read full review3 Replies - Latest reply on 01/31/2012
BRISBANE, CALIFORNIA -- Do not buy from these crooks. I foolishly placed an order with these people. They sent me a completely different item from what I ordered. The item that they sent costs less than half of what I paid them for the correct item. I spoke to two very unhelpful people in their customer service department. They both refused to issue a return for the item. They are refusing to return my money too. Now I will have to fight them through my credit card company for their fraudulent business practices. Stay away from these crooks.2 Replies - Latest reply on 10/20/2011Add reply
Poor Quality Customer Service
On July 15, 2011 I ordered a bed set for university with a promised 5-10 business day arrival. On August 4th 2011, we still hadn't received the bed set so we called. They said that it had arrived on ... read full review4 Replies - Latest reply on 08/23/2011
On May 5th I purchased a Toshiba Television from Overstock.com and they did not publish the "No" return policy. The television screen went black in two months. NO PICTURE!!! I contacted Overstock and all the sudden the no return policy was big as day. I would have never purchased a $1,000.00 item with no return policy. Overstock deleted my product review so that others can be scammed too. Overstock will not assist me with getting Toshiba to get the TV working. Toshiba will not stand behind their product either. It seems like there should be some type of law against this fraudulent activity.
2 Replies - Latest reply on 08/02/2011Add reply
I am not beat out of $1,050.00 for a TV that has no picture.
I bought" BLINC" mascara from Overstock.com for $35.00 based on the good reviews on their Website. When it arrived my daughter tried it on one eye and "Cover Girl" mascara on the other eye and asked me to guess which one was "BLINC" I chose "Cover Girl" thinking it was Blink because her lashes were long lush and thick. This shows what an inferior product "BLINC" mascara is.. Now I find out Overstock won't accept returns on beauty products... "QVC" encourages you to use their products for 30 days and return it if you are dissatisfied with the product for a full refund... Not so with Overstock...Avoid this company like the plague. I also sent back 2 coats because the sizing was off. Take the reviews on Overstock especially if they are 5 star with a grain of Salt... You are more than likely being lied too. This is another company that buys up merchandise which failed to make the Grade in the real world.. Do your research on the product you are buying... "BEAUTYPEDIA" is a website that evaluates every cosmetic objectively.. Needless to say they rated "BLINC" poorly.... Hard lesson learned
Ex Overstock customer
I bought two, supposedly, sterling silver necklaces and they turned black on certain areas of the chains. 2 Replies - Latest reply on 07/25/2011Add reply
I ordered a product from Overstock.com at a very low price. Considering their website advertises 80% off, I never once believed the offer could have been “too good to be true.” After ordering the ... read full review3 Replies - Latest reply on 07/14/2011
I was going to order a king bed from this site (Overstock) but after reading all the negative reviews-changed my mind. Thanks for the warning. Add reply
Product not as advertised
I ordered this quilt because it was baffled to keep the down in place. When I got it it didn't matter if the down was kept in place as there was almost no down. I shook it vigorously to fluff and in ... read full review2 Replies - Latest reply on 01/28/2011