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Overstock.com Consumer Reviews - Page 3

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Overstock = Overpriced and Super-Slow
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COTTONWOOD HEIGHTS, UTAH -- Waste your time buying off Overstock, by all means go and frustrate yourself with the online inconvenience that is Overstock. Failure to communicate honestly, clearly and timeously. The manner in which a sale is presented is not altogether honest. If I had been quoted an ETA to begin with, I would have declined to use this slow service. If they have legally presented themselves honestly, it would have to be obscure fine print because I didn't see any indication that I was choosing a more expensive delivery that pertains to local shipping (and I haven't been refunded for a useless option?!?). Fair warning up front, not an ETA after I have paid and the goods are despatched.

When I complained to Overstock that 18 days is ridiculous for an online purchase, this is 2016, I run an online business and even with African time, I still beat the likes of Overstock and they are based in the USA. AVOID OVERSTOCK. - Patrick M Byrne = Major Fail, talks the talk and runs with the money or bitcoin! They should be called OVER-PRICED... and they couldn't care less about your concerns... Charge top-dollar for a product, pay extra for a faster service and have to wait 18 days! My parcel has spent a week in the USA already, it should be in Africa already!!

And when I said that I had been tricked into a terrible service, they said they have done all they can and that's the end of the matter. Well, I will NOT be using Overstock.com... no way. They overcharge and they take forever to arrive. Terrible service - 1/10. They got one because they took my money real fast.

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Ordered adjustable base bed 12/08/15 foundation arrived damaged mattress was ok.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- I ordered a Serta adjustable bed on 12/08/2015. This order included 2 pcs. adjustable base and mattress. The delivery company delivered items 12/23/15. Upon opening the adjustable base it was boxed and had plastic covering, the plastic cover was not torn but we could see the tear across the top of adjustable base, it was clearly damaged. The delivery guy said I could refuse the one piece and just keep the mattress so I did that. I then called Overstock.com, talked to customer service rep. She apologized and she said she would forward the information to the warehouse dept. and they would call me on 12/24/15 if not maybe not until the following Monday 12/28/15.

I never received a call from anyone so called on 12/29/15 again. They told me that someone was working on this and I would be contacted as soon as this was resolved. I had ordered this adjustable base bed because I had recently had open heart surgery and it was difficult for me to get out of bed. I had purchased this item with Comenity Bank which is the bank Overstock uses to finance items to their customers.

I am calling every other day since 12/28/15 with no resolution. The last time I called they told me they were having problems with Serta sending me another adjustable base, at this point I have even made my first payment to Comenity Bank 1/4/2015 and I still don't have my bed. What can I do? I'm just not getting anything resolved.

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Overstock Rips Consumers Off
By -

SALT LAKE CITY, UTAH -- I used to be one of Overstock.com customer service reps. and have been reading the complaints on this site concerning Overstock service. Here's the scoop: Overstock CSR's are trained to lie point blank. While I was employed with them I receive numerous complaints from angry customers that received damaged goods, wrong orders or just never got their order period and it had already been paid for. Overstock Customer Service reps work from a totally different state than the warehouse okay. At the time I was employed through them our customer centers were in Wyoming and New Mexico, the warehouse however is in Utah.

So any complaints we received had to be resolved by filing a grievance form on the computer. Not only that the orders are paid for we then place the order to the warehouse and a lot of the times that order never gets shipped out but hey Overstock has that little problem covered. When the customer calls in to complain they will tell you that yes it has been shipped and that it was UPS's fault or USPS's fault when the whole time it was never shipped. Now a grievance is filed through Overstock and that takes at least if you're lucky 72 business hours and you'll be lucky if you see your order at all.

As for the orders being shipped to the wrong address well the people at the warehouse itself most of them can't understand or read English - are you following me. A lot of times you'll get something damaged or missing a part yeah good luck getting that resolved. Long story short if you don't want to get ripped off stay away from Overstock. They lie to get your business, once they've conned you into ordering they couldn't care less about whether you get your merchandise or not. And as for their refund policies I had customers that would call me and complain that they had been waiting 6 months for a refund or exchange and had never got it.

You're better off staying away from this company. I know people who quit cause of the dishonesty of this company's business practices including myself. Let me make myself clear I am not a disgruntled ex employee by no means. I just believe that if you are going to spend your money on something you should get exactly what you ordered as seen on the site, not some cheap or damaged version of it. Nor should you be penalized, i.e. restock fees for asking for a refund cause it didn't fit or cause you received damage goods from the warehouse.

And in no way should you be lied to when you call into a call center to request as to where your order is or for a refund or anything else. You are the consumer it's your money and you have a right to be treated honestly and fairly. That is why I quit this company. Cause in my opinion if Overstock actually cared what people thought or the fact that they lose good customers everyday because of the crap they dish out, they would listen to their customers and do what they had to to make it right . However this not the case with Overstock. They need to change how they operate.

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Overstock.com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- I received my first bill. It already had a finance charge on it. I called. They said they could do nothing. I said then I want to pay off the bill so I no longer have to deal with this company. They gave me the amount plus charge. I said fine, I paying it off - never buying from this company again. They said what would it take to keep me as a customer. I said drop the finance charge. The said they'd cut it in half to an addition $15. I paid it over the phone - the balance they said I owed to be free and clear. That was 9-30-2019.

It is 10-18-2019 and I received a bill with a $177.52 balance for finance charges. How do I solve this? Do I need to hire a lawyer to avoid charges because I bought one unfortunate piece of furniture? How can they get away with this? Has anyone else encountered problems with Overstock's credit? I can believe I am dealing with this after I paid what they told me I owed them!

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Accused Me of Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIDVALE, UTAH -- I am a 77 year old lady that had never used Overstock. We need a new kitchen faucet so I thought I would try Overstock. I placed the order, paid by credit card and read that the item would arrive in two days. It did not so after 5 days with no water in our kitchen I called Overstock and was told that my they cancelled my order because of FRAUD and that I needed to talk to their FRAUD DEPARTMENT.

So I began talking to their FRAUD DEPARTMENT. Please keep in mind again I am 77 year old lady that has never even had a parking ticket in her life. If someone was trying to use my credit card I hardly think they would buy a 80.00 kitchen faucet. I do believe they would go for cash, jewels etc. not a faucet don't you. They were so rude I found this whole situation unbelievable. Take some good advice. DON'T EVER BROTHER WITH OVERSTOCK. YOU MIGHT BE SENT TO THEIR FRAUD DEPARTMENT. What a joke they are.

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These People Are Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIR LAWN, NEW JERSEY -- 2 weeks after the "estimated delivery date" I start calling Overstock. They send me to USPS. I spend 40 min trying to get a hold of a person and eventually she said they "never got an item" and "contact the shipper". I contact Overstock again, waste another 40 min and tell them I refuse the item and I want my money back. The James person promises refund "in 2 business days".

In 4 business days I call Overstock again, waste another 60 min of my life and talk to 2 people including the supervisor named Shelley **. They put me on hold 5 times and tell me over and over the same lies that they will surely not refund me and that it is my responsibility to contact the shipper. I contact the shipper, it says the item is "in transit". I talk to a person, they never had it in the first place. Overstock is the biggest scam I ever saw. Told my children to never never ever use it. Can't believe simple people like myself are so helpless in this vicious circle.

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Horrible Service, Overpriced Return Fees!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- I ordered two rugs and four curtains recently. All were low quality. The rugs didn't look like the picture and were quite thin and the curtains were wrinkled, short, and fraying. I was charged over $80 to return the items. What really angered me, though, is their dishonesty. I contacted their (super slow) customer service to arrange a pick-up, as one of the rugs was too large for me to carry or to fit in my car. Since UPS would be picking that one up, I asked for them to arrange for all of the items to be picked up. They tried to charge me a pick-up fee for each item. UPS does not charge this fee. They charge you one fee per pick up, no matter how many items in that pickup. I went through UPS directly after the Overstock guy kept trying to lie and gouge me. Would never shop with them again.

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They Are Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I recently moved (probably common for a lot of Overstock.com customers). My first shipment was scheduled to be delivered on the Friday of the weekend we were moving. That date was fine but for some reason, it got changed to Monday instead. As we were no longer going to be at that address, I gave them my new address to send the shipment to instead. However, because it was already in transit, they couldn't change it.

Now, 3 weeks later they are sending me something at the old address again!!! They will not accept any kind of responsibility. They will blame the customer over and over again. No matter what, it is never their responsibility! So if you are looking at another site with a similar product, I would definitely advise to stay away from Overstock.com or be prepared for something to go wrong because it will!!!

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Returns and Cancellations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ordered two tables at 7:00 am and opened a checking acct. At 2:00 that same day I initiated a chat to cancel my order. Terms and conditions say as long as your order says processing you can cancel which mine did say processing. They told me I couldn't cancel because my order had been sent to the warehouse but they would "try" to cancel it and email me to let me know. I never got the email and two days later my order shipped. When will I learn to read the reviews on the business and not just the product they are selling. You got me this time Overstock.com but you never will again.

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So the Warranty Means Nothing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIDVALE, CALIFORNIA -- My experience was not as dramatic or bad as the other posts, but here it is. My husband and I ordered an Eco Wash from Overstock in the autumn of 2017. About a week ago, it literally started breaking apart. We then realized we had never seen any paper copies of a warranty when we unpacked the thing, which was unusual. We contacted Overstock about our problem, asked if a warranty existed, and were told, "Yes, the product is under a 1 year warranty, but Overstock's 30-day return policy has passed; we can't do anything for you". They wouldn't give us a refund; they wouldn't send us an exchange.

This "logic" might make sense at a Lewis Carroll Mad Tea Party but for us it is senseless and very, very bad customer service. Our 10 years of ordering from Overstock ends today. Our other transactions with them were painless, but I'm still only giving one star. They could have fixed our problem so easily and with little effort on their part, but no.

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Overstock.com Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 104 ratings and
230 reviews & complaints.
Contact Information:
Overstock.com
6350 South 3000 East
Salt Lake City, UT 84121
800-843-2446 (ph)
801-944-4629 (fax)
www.overstock.com
ceooffice@overstock.com
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