As a FSBO I went on line to get help in selling my real estate condo and found Owners.com with different packages that included exposure on MLS and realtor.com. I purchased a package with MLS and Realtor.com exposure as well as a web page. What I got was a MLS listing under an agent whose name and phone contact goes directly to him and he is to refer calls and emails back to me. On the listing itself when first put on MLS there were numerous errors and no mention that it was a FSBO or on how to contact owner. The web page does not show up on web at all and I was given a very confusing explanation as to why it didn't show up on the web - so, I ask for my money back and got an email saying to call and we would talk it over. In the past I have called the realtor, the manager, customer service and got double speak or I got voice mail saying leave a message.
I have not gotten one call and I got one email - the listing has been on MLS for about ten days. Owners.com does not explain that the seller would be selling under an agent and the agent and seller would be co-sellers.
I know that my real estate is not getting the promised exposure.
SAN FRANCISCO, LOUISIANA -- Five days ago I signed up for 30-day trial listing, including uploading photo and verifying all information ... and I was assigned a listing code. But all I got was an error message when trying to activate the code, and the listing does not show up online. Despite several email messages to Support and Help, not even a courtesy response. 5 days and counting. You cannot get a human on the 800 number listed. So, I even tried going through the whole process again, with new email, etc. Same thing. I give up. I was going for the trial, in anticipation of signing up for 6 months. What sort of successful business operates this way? From the other review I read online, my experience is consistent with that of many others. Don't waste your time
TEXAS -- The "premium FSBO" pkg says you get a listing on owners.com and 20+ partner websites. Don't believe this out right lie. You will get a listing on Owners.com but that's it. Zip. Zero. Nada else. It takes them 3 or 4 days to respond my email and then the agent didn't even know what pkgs they offered. I wasted my money - don't waste yours.
WYOMING -- I purchased an MLS package which was to include the affiliation posting with Realtor.com and Trulia. After 11 days without being issued an MLS and no posting whatsoever on Realtor.com or Trulia, I began making calls and sending emails. Not one response. I was put on hold for up to 17 minutes and when I demanded to speak to a supervisor, I was given Wayne's phone number and when he answered, I think I woke him up. When I explained the problem, Wayne's flippant response was "...so what do you want me to do about it?" The arrogance is astonishing and I recommend you stay far away from this product. If I don't receive a full refund, then I will pursue legal action against this company because they did not do what they advertised and I lost 11 days of market time.
Owners.com advertises a flat fee listing agreement, then refers you to a local broker, who then adds "administrative fees" to the agreement. They also advertise a "money back guarantee" which is actually a "program" referring you to a full service agent. In short, Owners.com sucks and you shouldn't do business with them.
Read the Refund completely...If you buy one of the packages that puts your listing on the MLS--BE AWARE..It states that you have 60 days to complete the listing...It then goes onto state that if your home is listed on the MLS that the 7 day waiver for a full refund is null and void. I.E. If you finish your listing in three days ( hypothetical) and then on the 6th day you call and want your refund --forget it if it is already listed on the MLS. It is a deceitful way of wording in my opinion.( the 7 day period is only if you don't finish your listing and post it in that time) And by the way this operation is offshore in the Philippines...If I had known that at first I would have never used them. Buyer beware, and due diligence...Also many of the appropriate items don't transfer over to the MLS at all of incorrectly if they do.
I haven't had good customer support with owners.com. Once we paid the fee, they have taken their sweet time setting up our account and making sure it is updated before sending it off to their MLS representative "Altisource" who suck at customer service. I've been chasing owners.com to get them to move on our listing. So far, it hasn't been worth it.
Check out this guy's review...wish I'd seen it before I went with owners.com. https://mike-thomson.com/blog/?p=1657.