WYOMING -- I purchased an MLS package which was to include the affiliation posting with Realtor.com and Trulia. After 11 days without being issued an MLS and no posting whatsoever on Realtor.com or Trulia, I began making calls and sending emails. Not one response. I was put on hold for up to 17 minutes and when I demanded to speak to a supervisor, I was given Wayne's phone number and when he answered, I think I woke him up. When I explained the problem, Wayne's flippant response was "...so what do you want me to do about it?"
The arrogance is astonishing and I recommend you stay far away from this product. If I don't receive a full refund, then I will pursue legal action against this company because they did not do what they advertised and I lost 11 days of market time.
At first filling out forms and getting the lockbox was extremely simple & I was very pleased. When I had a potential buyer it was no hassle to list property as contingent. Then when that sale fell through all hell broke loose. I submitted a request to relist the property as active on MLS site & I subsequently updated my Owners.com page as Active. I did not realize that they never sent my request to the MLS agent. So Owners.com showed an active house to over 30 potential buyers but their agent would've seen this listed as Contingent, thereby all those potential buyers Skipped over my property.
When I realized it I complained loudly. They did have a supervisor email me to apologize, but that did no good. There was no offer to fix the situation. Next I attempted to lower the price & increase commission to garner new interest since I missed out on Active status. I completed the DocuSign papers & returned promptly. I never received DocuSign confirmation & after 6 emails to Owners.com they said it was complete the same day.
I contacted a local real estate agent & asked them to search my property on MLS site & nothing had been changed. I could've rented my home 6 months ago but tried to sell instead. I should've saved the money & just rented it instead. There is 0 customer service with this site & wish I could give negative star review.
VIRGINIA, VIRGINIA -- I paid almost $400.00 to get an MLS listing for our home in VA. It took many more weeks to wait for it to be posted and this was after inquiring several times. It did finally get listed and they include a "listing agents name and email address in the listing". But, if you click onto this email address and inquire about the listing you never hear back. I tried this several times and had three other people attempt to inquire. But, they never heard back.
Then after several emails to the agent (and I never heard back) I inquired with Owners.com. They told me that in VA while there is a listing agent noted with a link to their email address it was not a part of the MLS package we purchased. So, anyone who goes to our listing and tries to get more information will never hear back.
I'm sure they will say that this was in the long list of items on their extensive list, but I want to know why they included a "Realtors email address" on the MLS link if they never respond. I give this service a 0 on a 5 point scale. With "O" being never consider using this service.
VARIOUS, UTAH -- Don't use them. We paid our money, but could not find our MLS listing on the internet. When we contacted them, their email stated: I have never known any MLS to allow members of the public to search the MLS agents belong to. I am thinking perhaps we are looking at two different sites. We never were able to see our listing on an MLS site by searching, but they sent us an MLS number and link that enabled us to see pictures of our home, but the site was not something the general public could see. We did not receive even one call as a result of purchasing their service, but received over 50 calls from our FSBO listing. They are fraud. Don't use them.
Read the Refund completely... If you buy one of the packages that puts your listing on the MLS - BE AWARE. It states that you have 60 days to complete the listing. It then goes on to state that if your home is listed on the MLS that the 7-day waiver for a full refund is null and void. I.E. If you finish your listing in three days (hypothetical) and then on the 6th day you call and want your refund - forget it if it is already listed on the MLS.
It is a deceitful way of wording in my opinion (the 7 day period is only if you don't finish your listing and post it in that time). And by the way this operation is offshore in the Philippines... If I had known that at first I would have never used them. Buyer beware, and due diligence. Also many of the appropriate items don't transfer over to the MLS at all of incorrectly if they do.
SAN FRANCISCO, CALIFORNIA -- The ad will only show up on Realtor.com, not Zillow even though you're supposedly on the MLS. If a buyer doesn't have a realtor, they can't even see my contact information unless they're on the owners.com site. The only traffic I have gotten was from an ad on Craigslist. I asked my "agent" several times why this was with no response. Every question, revision, contact is like pulling teeth... having to follow up multiple times. Asked for a manager's contact information & still no response. Paid $400 for nothing.
SAN FRANCISCO, LOUISIANA -- Five days ago, I signed up for 30-day trial listing including uploading photo and verifying all information, and I was assigned a listing code. But all I got was an error message when trying to activate the code, and the listing does not show up online. Despite several email messages to Support and Help, not even a courtesy response, 5 days and counting.
You cannot get a human on the 800 number listed. So, I even tried going through the whole process again with new email, etc. Same thing, I give up. I was going for the trial in anticipation of signing up for 6 months. What sort of successful business operates this way? From the other review I read online, my experience is consistent with that of many others. Don't waste your time.
TEXAS -- The "premium FSBO" pkg says you get a listing on Owners.com and 20+ partner websites. Don't believe this outright lie. You will get a listing on Owners.com but that's it. Zip. Zero. Nada else. It takes them 3 or 4 days to respond my email and then the agent didn't even know what pkgs they offered. I wasted my money - don't waste yours.
Owners.com advertises a flat fee listing agreement, then refers you to a local broker, who then adds "administrative fees" to the agreement. They also advertise a "money back guarantee" which is actually a "program" referring you to a full-service agent. In short, Owners.com sucks and you shouldn't do business with them.
I haven't had good customer support with Owners.com. Once we paid the fee, they have taken their sweet time setting up our account and making sure it is updated before sending it off to their MLS representative "Altisource" who suck at customer service. I've been chasing Owners.com to get them to move on our listing. So far, it hasn't been worth it.