TUSTIN, CALIFORNIA -- I have been charged an early termination fee of $200.00 for internet service through Pacific Bell. My complaint is that I was not notified verbally over the phone of this charge, although they state that I was. I requested to pay my last two months of service so I would be compliant with the 12 month contract, but was refused to be allowed to do so.
Now I am being sent to collections for this amount and I refuse to have to pay for something that I was not notified of. I was told that I could transfer my account to my new location, but Pacific Bell is not offered to the city I moved to. Verizon is the phone company there. I signed up with Verizon for internet access and there is no early termination fee, it is month by month. This question I learned to ask. I have tried for months to get this resolved and have spoken to several people at Pacific Bell with no resolve.