[X]
Feedburner count

Pacific Pulmonary Services

Star Empty star Empty star Empty star Empty star
7 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
No delivery for 4 days
Posted by Geoffinak on 11/18/2007
SAN DIEGO SAN MARCOS -- Pacific Pulmonary Services Offices - Country Wide
My occurrence San Diego County, San Marcos office

Pacific Pulmonary Services, supplies oxygen for home bound patients that need home oxygen therapy. They operate around the country promising to have oxygen anywhere, even if you travel. I was in the California Wildfires of 2007, I am normally on a air concentrator which supplies oxygen from the air in the home.

I was in a area hard hit by the fire, 8 homes around us burned to the ground, my home has significant smoke damage and toxic particulates, that will not be filtered by the air cleaner on the concentrator, it is not made to filter the fine toxic particulants that it would be sucking in to create oxygen.

I was told by the Doctor to use bottled oxygen till the home is restored. I set up the contract and the Doctor placed the order to the company, based on a phone interview, they seemed accommodating at first. For 2 weeks the service went OK. The field workers were pleasant.

On a Thursday we put in an order for more bottles Friday, as I need it 24 hours a day. After just a couple of weeks ago suffering a major set back to my health, oxygen was very important .

On Friday they left a message on our cell phone, not our usual mode of communications, stating that they would not deliver the bottles we needed. This meant that my body would not get enough Oxygen and the levels fell to lower levels then safe and required for good health. Low oxygen stresses the heart and kills brain cells.

I talked to the manager on Friday and he said we can not supply that amount of Oxygen for the period of time required. That was it. No more Oxygen.

So I was left with out Oxygen the whole weekend as it is impossible to set up a new Oxygen supplier in a matter of hours. If I used the concentrator I would be breathing concentrated toxic materials in our home. Pacific Pulmonary Services, especially the Manager, were completely rude, did not live up to their commitment to supply me with the oxygen I needed. The Manager was could care less about if I had enough Oxygen or not.

I would never trust this company or any associates with it, as they are located all over the country and one of the largest suppliers of Home Oxygen Services in the Country. At Pacific Pulmonary Services you are dealing with people who only care about a dollar and not you as a patient.

Any company that would cut off a person with lung/ heart problems, in a declared disaster area, when your depending on them to get you oxygen to breath, deserves not to be trusted. They will let you down and not even give you fair warning that they will not resupply.

There was no problem with payment as I have more then adequate insurance and they are a MediCare provider, the manager stated you have a concentrator, which we asked are you over riding Doctors orders, as I was told no to be breathing any more toxic material.

I suggest a smaller local company that will respond to a patients care as a priority, not a troublesome situation, because I ran out 3 days before the scheduled delivery date. Plus I was told they would be unable to supply the amount of oxygen I would need. So it appears they can only take care of a few bottles a week. Just a short stint, even though we told them that we would need the services for probably for months

They made a lot of promises when we signed up but leaving someone who has seen there property burned to the ground, lost buildings that contained many valuable items and tools for running our grove.

Everything around you is burned and is now in ash, in the air, in your home and you depend on this company for oxygen and they coldly say we can't deliver, after they had delivered for 2 weeks. Because it's not on the schedule and some manager who is not a Doctor and goes against my Doctors orders rudely and arrogantly says use the concentrator. It's just pure lazy, careless, and worrying about a few bucks in gasoline, over your health care. You don't want Pacific Pulmonary Services to be supplying your life giving oxygen. They do not care about you as a patient, just a number.

So in my opinion this is poor service and one that is runs through the corporate level as this choice was from the manager himself, not the delivery driver, whom all seemed pleasant. But when the manager says were not in that area today, even though you can breath and does not care, this is a company wide problem not just a single facility.

Spare your health or a loved one’s from frustration, a bureaucracy that only cares about which delivery day is yours, your out of oxygen, sorry, no delivery for 4 days.

Give your business to someone who deserves it. Under the worst conditions possible, they let me down and showed no caring and were not even going to contact me as our land line phone is still down. If I would not have checked the cell phone, the message would have been missed. Your in a hospital and they can not stress the need for oxygen and Pacific Pulmonary Services treats it like bottled water, oh your out drink tap.

I have traveled to many places for medical help and used many company’s for oxygen, Pacific Pulmonary Services were by far the absolute worst I have ever seen when it comes to Home Oxygen Service. Customer Beware if you need air.

     
Read 11 RepliesAdd reply

User Replies:Close comments

Posted by Ponie on 2007-11-18:
Although I sympathize with the home owners who were caught in these fires, I feel you were advised they could not help out indefinitely. In your letter, you state: 'I was told they would be unable to supply the amount of oxygen I would need.' After hearing this, why didn't you make other arrangements? Certainly they're not the only supplier, are they?
Posted by Anonymous on 2007-11-18:
I agree with Ponie, I also did a quick search of home Home Oxygen Services in your area and found dozens, a large number of them have a location to go pick it up also. I guess the key here is to plan ahead.

(ps) We were also in a fire zone so I can understand how bad the air was and still is inside. I can still smell the smoke inside our home, but it's getting a lot better.
Posted by Anonymous on 2007-11-18:
Why did you need O2 in the first place?
Posted by jktshff1 on 2007-11-18:
To add to the above, they contacted your cell since apparently, by your own admission the land lines were down.
Posted by tell you no lie on 2007-12-06:
Why am I not surprised? Why,you may ask? I know this company very well inside and out. For them to do this to someone is nothing new. Not all the centers operate this way. But they are more concerned about sales(money) not customer service. They pump up the words, "integrity","teamwork", but in reality it's mainly sell, sell, sell. And if your lucky we'll let you keep your job.They don't value their drivers and customer service reps. They will keep the sales people if they sell. When you sell everyone makes a profit.
Drivers and customer reps get peanuts.
Just remember as paying patient/customer you have a God given right to choose the company of your choice,keep switching until you find someone who meets your needs.
Posted by Catosixtails on 2008-04-10:
These wildfires taxed the ability of all oxygen suppliers in the area. You would not have gotten any better service anywhere else, as everyone was suddenly in need of many more tanks of emergency oxygen than were available at Pacific Pulmonary or Lincare or Apria.

Keeping in mind that these tanks are normally used as "back up" only, companies do not have enough tanks to suddenly supply vast numbers of customers with 24/7 tank oxygen. With phone lines down, deliveries disrupted, and people who who were displaced because their homes were lost needing service, companies rationed oxygen among customers according to need. Customers who didn't have any means of breathing whatsoever because they had no electricity received deliveries before customers who had electricity and could use a concentrator in a pinch. I am sure this was explained to you when you were told they would not have enough to serve you. Would you have the company deprive someone who could have died without oxygen in order to spare you the smokey odor? I hope not!
Posted by mdmills on 2008-08-09:
Well as someone who has experience in DME and oxygen set up's I can tell you that no company will provide an unlimited amount of O2 tanks for an indefinate period of time. Oxygen tanks or e-cylinders are not meant to be used for patients on continious oxygen treatment. They have a air supply that lasts about 3-5 hours depending on the liter flow. If you were told by your doctor that you were to be on continuous oxygen then he also should have told you that.

No company will provide that much oxygen for any patient no matter the circumstance because quite simply they have a business to run and a good way to waste company resources is to hand out oxygen tanks like candy. So i this case Pacific Pulmonary was right in their response. Maybe they could have handled it a little better in terms of how they explained it to you but nothing is wrong with their course of action.
Posted by mscott on 2008-12-09:


I wanted to say how much this company has come through for me time and time. After reading the horrible review on this site I just had to let everyone know this is not so. The minute I walked out of the hospital I was taken care of by P. P.S. I wanted to thank them first off for providing the services my wife needed to live a more comfortable life.


We have had good service with the driver who comes out to our home and the girls in the office. I don't understand how people can go around bashing good companies who offer such great services. Shame on you! There are others too who need oxygen and when you complain the focus is just on you! Have you thought of others besides yourself! We need oxygen too but we aren't complaining are we? Again I want to THANK YOU PACIFIC PULMONARY SERVICES! You are the best...

God Bless you, Scott family
Posted by chipz_salza on 2010-02-13:
For those of you reading I know for a fact that Pacific Pulmonary does all that it can to provide for patients giving them the best service possible. Unfortunately a lot of this rests on the drivers shoulders. When a natural disaster strikes even the drivers can do so much. Pacific Pulmonary is not 911. They provide oxygen weekly for their patients. I don't think enough people take the drivers in consideration enough. They work 8-5 and throughout the day they not only have their main route which fills this time slot but mulitiple people calling in everyday that ran out of tanks before the next delivery day or need help with their concentrator and somehow manage to fill some of those requests as well while they a lot of times work late until their route is done as well. Whenver there is an issue with a concnetrator that is priority or if your back up oxygen is out. But as with everything there is a limit, and if it's a true emergency where you feel you can't use your concentrator and all you can use it tanks and you are out during a natural disaster, call 911.
Posted by Bob Thornburg on 2013-08-23:
If you read your paperwork carefully you will find that you are responsible for living in a residence that has appropriate power supply to run your medical devices. The Oxygen supplier is not responsible for your power supply or unlimitred tanks of Oxygen. As a pulmonary paitent why would you continue to live where ashes and bad air are present? Pacific Pulmonary does not supply emergency anything, if you have an emergency you call 911. My experience with Pacific Pulmonary is that they provide service way above the nationally accepted standards.
Posted by Ruby Rideau on 2013-08-29:
I am looking for a oxygen provider. Not because of the service, but because of the payment. It 2 month payment that has been payed.And it hasn1t been posted to their books, but has been taken out of my account. I am just tired of arguring with them. i am having doubt about making a change.
Close commentsAdd reply

Very poorly managed business
Posted by Monkey123 on 02/22/2010
BAKERSFIELD, CALIFORNIA -- I have never received service as poor as this! They under quoted what my monthly expenses would be, hence it was unaffordable. Since I discontinued my service, they have continued to bill me (and my insurance for 4 additional months).

The phone number in Bakersfield CA is never answered, you must leave messages, which are never returned.

The only time when they were attentive is when I called to discontinue, they sent a person over that very same day to pull the info chip out of the machine to take to my Dr. for his "permission" for my stopping their service.

I told my Pulmonologist of my dissatisfaction with this company and requested that he remove this company from his Apnea Service Roster -- they don't deserve to be in business.

     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Ripoff on 2011-07-18:
Sounds very close to the treatment I received, I paid them off in March of 2011 and they continue to bill me, I experienced the very same misquote at the beginning of the process, then they said that I had signed the estimate and that they would produce the signed document. I have for many years retained a copy of anything I sign, I never signed anything even like an estimate, and they never produced the signed document.

I have been attempting to change DME companies for several months since my insurance has paid their portion and I have paid mine, they continue to bill my insurance and myself after the final cost was meet. I have never dealt with a company that treats its customers so poorly.

It's a shame
Posted by Sandra M on 2012-04-05:
Sounds like my situation. A manager and a sales rep came to my home to tell me my Dr ordered a cpap for me and they were there to "set "me up..? This set up consisted of these 2 morons watching me call somewhere out south in the U.S to try to understand how to use the machine for the 1st time, what a joke, noone was even certified to be instructing me on how to use my equipment. I have since left them and joined another company who actually have professional and licensed personell! Do research before you accept any services from anyone you will be responsible for paying for services I suggest!
Posted by L. Edwards on 2012-08-01:
This company needs a lot of training for their reps. Frist name and no direct number for the rep is suspicous. It has been almost 5 months and I have not received any equipment.
Posted by J. Mason on 2013-07-06:
My advice - run as fast as you can away from this company and find a much more reliable company!! I've had nothing but the rudest, worst, most horrible service from this company. Looking to turn them in anywhere I can and the best help I can offer is DO NOT!! use Pacific Pulmonary!!
Posted by Ronald Howerton on 2013-09-16:
Pacific Pulmonary appears interested in only one thing: billing. It appears impossible to get them to retrieve data from my CPAP machine that my doctor has repeatedly requested.
Close commentsAdd reply

Abrupt Removal Of Oxygen Equipment Physician Prescribed 24 Hours A Day For COPD Patient
Posted by Blufaierie on 10/13/2008
LAS VEGAS AND RENO, NEVADA -- I just read a review of this same company on this website! It was written in Nov. 2007. This company cares nothing about human life other than to supply their financial gain. Diagnosed with end stage COPD Mar. 2006, I was immediately qualified for Social Security Disability. In the interim between receiving benefits I was given Supplemental insurance from Soc. Sec. SSI- this entitled me to Medicaide until the benefits kicked in.

The Dr. prescribed oxygen 24/7, he contacted Pacific Pulmonary Services and arranged delivery. Nov 2007 my Medicaide was discontinued because my benefits (under $1000. mo.) were too high to qualify. Yet my oxygen cost $750. per month prescriptions $350. then the spirometry--well to say that my benefits were less than adequate to cover medical is a no brainer. But that's the government we have and another huge disillusion. Pacific Pulmonary Services, notified me that they could no longer provide services for me and retrieved all their equipment and oxygen cylinders. Leaving me with no oxygen!

I was shocked, I didn't no that a bill had passed Congress to allow Home medical supply companies to collect their oxygen equipment when payment is not received; without any requirement of due care of the company to first insure continuation of oxygen service to the patient from some source! I was left without oxygen panic stricken, driving no less- to the hospital, when I arrived a Social Worker recognized me to be disoriented and inquired as to my situation. This woman was able to not only get me immediate oxygen but set up arrangements for another home oxygen company to deliver a concentrator and portables.

She helped me to become established with Social Services which has been my only lifeline. Thank God for Angels like her. Pacific Pulmonary Services is a disgrace to the medical community, anyone needing Home medical equipment or oxygen service should not patronize this greedy heartless company. Give your business to another supplier as promoting greed driven companies like Pacific Pulmonary Services only lowers the morality and humanity of the business community as a whole.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by msnanny on 2008-10-13:
Although sympathetic to your situation I don't see why you feel like this company should provide you their services and equipment without being paid for it?
Posted by mscott on 2008-12-09:


I wanted to say how much this company has come through for me time and time. After reading the horrible review on this site I just had to let everyone know this is not so. The minute I walked out of the hospital I was taken care of by P. P.S. I wanted to thank them first off for providing the services my wife needed to live a more comfortable life.


We have had good service with the driver who comes out to our home and the girls in the office. I don't understand how people can go around bashing good companies who offer such great services. Shame on you! There are others too who need oxygen and when you complain the focus is just on you! Have you thought of others besides yourself! We need oxygen too but we aren't complaining are we? Again I want to THANK YOU PACIFIC PULMONARY SERVICES! You are the best...

God Bless you, Scott family
Posted by SandraSuarez on 2011-12-01:
Wonder how long Pacif Pulm went without getting paid though..if it was less than 30 days..that is twrrible. I have worked for large companies in the health field who have along with guidlines and standard procedures, a code of ethics they go by. The company should have referred you out to someone else or reasoned in setting up a payment plan to meet monthly, anything to NOT lose a valued customer or client. You should have been more than a commision or sales number to meet. Sorry you had such an awful experience, but you are right, not ALL oxygen companies follow the same POOR BUSINESS CHOICES as Pacific Pulmonary
Close commentsAdd reply

Taking My Breath Away
Posted by Cant breath on 05/07/2010
BAKERSFIELD, CALIFORNIA -- I live in a town that breed companys like this amatter of fact most companys hear are like this one pacific pulonary services been with this company 4 years getting my nebulizer machine and med, no problem, two years ago had to go on oxygen consentrater machine not from pacific pulmonary, but from home med and they were a good company, until they stopped renting consentrater machine, they were billing medicare medical no problem for years then pacific pulmonary took over the concentrater machine jacked uped the charge on the machine and medicare won't pay for the increse pacific pulmonary is charging do to increase by pacific pulmonary so pacific pulmonary is trying to make it sound like my medicare deductible is go up but in fact the charge on concentrater machine is going up so may be their machine might brake in the near future like their braking killing me thank you for your time mr, hakin and huin p. s did I mention that the concentrater machin is 600.00 new so far they billed medicare 7000 on a 600 $ machine now their wanting a share of cost from me they call it, right.

     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by i_am_canadian on 2010-05-08:
I''m sorry this happened to you, but you need to take a breath in between sentences (no pun intended) and use some punctuation. I can barely understand what your'e writing.
Posted by Starlord on 2010-05-08:
OMG! $7,000 for an oxygen concentrator? That is beyond ridiculous. I was on a concentrator for just over two years, and this specious argument that the machine might break down is what Apria does also. As I understand Medicare durable medical equipment is that you pay rent on it for 13 months and it is paid for, you now own it. Apria stated that a concentrator does no qualify as durable medical equipment, so they charge rent on the machine for however long you have it. They claim that is so they can just swap out machines if yours breaks down. I do have to admit that Apria sent a technician three times a year to service the machine.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
PPS Denies Doctor Prescription
Posted by Njlawson on 12/27/2013
LEAGUE CITY, TEXAS -- For 3 years I have been on O2 nights with a stationary oxygen concentrator from Pacific Pulmonary. In the meantime my back was broken 5 times and my oxygen levels dropped. Instead of being on 2 liters at night I am now on 4 liters 24/7. My doctor ordered a Portable Oxygen Concentrator because I can not handle the portable tanks. The small ones with me being on 4 liters will only last a little over an hour. That is not enough time for me to do doctors appointments, grocery shop and get prescriptions. I have faxed the prescription to them and they refuse.

Their employee at the hospital, saw I was on 4 liters and it was discussed with her. She called her office PPS and told them the correct liters were 4. Now PPS is denying they knew or got that information, they are refusing to provide me the Portable Oxygen Concentrator and it makes me a prisoner in my own home literally on a 50 foot leash with the large concentrator.

Medicare logged a formal complaint against them and still refuse to honor my doctors prescription. This company should NOT be allowed to serve Medicare patients and should be put out of business.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Customer Service
Posted by C.wollenweber on 12/13/2013
BAKERSFIELD, CA 93301-1819 -- I can't believe it's taken almost a month to order to new mask for my CAP machine only to find out that they don't have the correct paper work and I really don't think they even requested it from my doctor. They promise to call back, but never return calls. After almost a month they finally told me that they lost the contract for my area. Polite, but never give an answer to my questions? Said I can purchase myself, but even then I need to have my doctor fill out paperwork. They used to call every month and insist I receive a new mask. Now it's been seven months and I can even get them to return my calls or answer my questions. If I treated my customers they way I been treated I wouldn't have any customers. Very disappointing.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Shannon on 2014-03-03:
I have been with Peak Sleep for over 4 years the oxygen side has been great but the sleep side is VERY POOR I got a new CPAP mask about 3 months ago and the head gear broke about 6 weeks ago and I had to tape it. They told me that there was no warranty but the manufacture said there is a 90 day warranty and they won't fix the problem (Peak Sleep a company of pacific pulmonary) peak sleep says I have to deal with the manufacturer but the manufacturer says Peak Sleep has to be the one since there the purchaser. Wow. So I bought new head gear today and only paid 24.95 from a different company Peak sleep wanted to charge me 37.00. There a big joke I'm now switching to another provider.
Close commentsAdd reply

I deserve to make my own choice
Posted by Monte.lopes1498 on 10/03/2011
I was very shocked my dad received a late evening visit from a man regarding this companies services. The young delivery man was very nice, although he pressured him to be left with all this oxygen equipment he says his own doctor wanted him to have. What I found wary was, We never received information or a phone call that someone was coming to his home that night. He is a widower of mature age and lives alone, it concerned me. Also my doctors had not seen my dad in 6 months and his next follow up was going to be in a week, so how could these people make that decision for both his doctors and my dad? I never returned their calls and have since Dad has seen his pulmonoligist, who tested his levels, says he is in range he should be for his age, he apologized for Pacific Pulmonarys pushy, over the top attempt to sucker me into their tacky way of doing business. People of age, I tell you to always consult with your MD first before accepting any medical equipment from anyone!
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2011-10-03:
Oxygen cannot be delivered to anyone without a doctors prescription. Medical companies do not just make random deliveries.

Has your dad called his doctor to find out why your dad received oxygen equipment?
Posted by jktshff1 on 2011-10-03:
kinda like the electric wheelchair scams....great post and good info
Posted by MonteL on 2011-12-01:
Yes, you are right Skye, however, the rep who obtained a "signed" rx from my dad's MD I'm sure gets commision or some type of bonus for my dads service. I blame Pacific Pulmonary for taking advantage of probably a very busy office staff at MD in coercing them to just sign an rx for my dad. My father should have been evaluated and given the chance to openly discuss his options and the reasons BEFORE they sent strangers to his home. Talk about shady business...I stopped by shortly thereafter to talk with someone, and do you know what?! There is no one certified there in that business!! No RET, no Pulmonologist Reps, just a bunch of albeit nice, but untrained drivers, and some office manager who didnt want to talk, just pointed to a sign that was marked outside with their hours of business. 8:30-12 and 1-4:30...my time on my watch was 4:32! And outside their office was a sticker that said they were JCAHO accredited, I checked with JCAHO, and they are not accredited through them, kinda makes me wonder....hmmm.....what else is up with them...
Close commentsAdd reply

Top of Page | Next Page >