Pacific Pulmonary Services Consumer Reviews

WASHINGTON -- I have been on oxygen therapy with Pacific pulmonary for 10 years. I have had the most wonderful relationship with the staff of this company for the majority of those years. My recent experiences has been disturbing. They went from a weekly to biweekly to now, monthly delivery. For the last 2 months, they "missed" delivering my monthly oxygen supply. I attempted to be proactive and phoned on 12/2 to verify that they would be by on Tuesday 11/7 which the driver from the previous "emergency" Delivery indicated. The young lady confirmed the 11/7 delivery date and I was looking forward to it. They never came.

I called on 11/8 To find out what was wrong. Left a message and they called me back. They say there was no scheduled delivery and that I never called. To add insult to injury, she told me I am limited to 12 portable tanks and 15 large ones.

Now, I am on oxygen 24/7 and try to be mobile and am required to be active exercising 2x week and I still do my own shopping. The large tanks last around 4 hours and are great for sedentary occasions like going out to dinner or to pulmonary therapy 2x week and exercising. They last about 1 hour if I'm careful not to breath too hard and are not conducive to grocery shopping, hairdressers or tight places.

They have been giving me 20 of those and 12 large. I asked her how am I supposed to lug that heavy tank around with a grocery cart? Her response was "Honey, you put it into the cart". I was dumbstruck!!! When I got my wits about me, I asked her if she ever lifted one of those into a cart and just how easy do you think that will be for someone who only has 17% of her lungs? Her response was "Oh you can do it. We had to do it in training". Again, I was dumbstruck.

There is no way in hell that doing this will be less than strenuous for me. It would cause undue hardship for me to do this at my stage of functional loss. With staff so lacking in common sense and compassion, I don't see how they keep going. I am attempting to get myself out of the contract with them before they cause me untold harm. This is a perfect example of a good company gone completely bad. I miss the old Pacific Pulmonary.

DENVER, COLORADO -- First if you don't have insurance coverage to cover the cost to rent a concentrator is terrible. You can buy one for less than your payments over a 6 month period! But more important than this is never set up automatic payments! It is many phone calls to end this! Do not bother leaving a message, they never call you back! I somehow still have an unpaid balance! Never missed one payment. Their reason is that my cost went up, I never received a letter, call, email anything about this. I asked why and they said they were in the middle of changing their billing system. So my payments only applied to the old system.

The difference between my old payment and new one was $28.72 for 3 months, yet somehow I needed to pay them an additional $476.16. When I returned the equipment, the payoff was $216.16. I asked them if that was paying off everything. They said yes! However I just received a bill for $260. They had still taken another monthly payment from my account, when I called about this they said they would return it. This time when I called them about my new bill. After continuing questions from me they finally said that they would keep my $130 that was supposed to be returned and consider my account paid off!

SACRAMENTO, CALIFORNIA -- My parents used this company for 6 years. After my father died on May 7th were told they could not pick up the oxygen tanks and supplies and nebulizer and supplies until May 22nd. We were patient. My mom took the day off to be here. They never showed. She called the office and was told they were short on drivers and they promised to be here the next day before 12 noon. They didn't show.

She called again. She spoke to one man and two different women and each person was extremely rude. They told her the driver wasn't coming until 5, they couldn't do anything else for her and there was no manager for her to talk to. Then each person promptly hung up on her. That is not an appropriate way to treat ANY customer let alone a grieving widow. I would not recommend this company to anyone.

OKLAHOMA -- This company is horrible! They went from delivering 18 portable tanks/month to 12. Then they delivered 9 large tanks on wheels. The oxygen is for my 84 yr old mother who uses a walker. There's no way she can push her walker and use that tank on wheels at the same time. No explanation was given as to why they went from 18 to 12, other than "Oh the policy changed, and we are trying to figure it out, too".

Well, I don't care about your policy... I care about my mother being able to breathe! Medicare requires that anyone on oxygen is entitled to full mobility. I guess PPS thinks that either people don't need to be mobile, or they can easily lug around a huge tank. We inquired about a portable continuous flow converter, but were told they are on backorder from the manufacturer, but she wouldn't tell us who the manufacturer was. We would like to be proactive and try to get an extra battery and car charger.

We are trying to find a local O2 supplier, but not having a lot of luck. PPS is a nationwide company and they don't have any empathy. Some of the local companies don't deliver to assisted living facilities, some don't provide portable concentrators, etc.

NATIONWIDE -- Pacific Pulmonary has recently been bought out by an investment company on Wall Street. They immediately laid off many of their staff and reduced one's ability to contact them by using 1-800 numbers that are understaffed so one is forced to endure endless bad music as one waits. I have always appreciated Pacific Pulmonary's service and employees but now they seem to be looting the company for a quick bankruptcy pleading.

I would not recommend this company to empty my cat litter box let alone to provide a service that could be life or death situation. The company is in the hands of the usual group of greedy investors and they could care less about their responsibility as providers of an essential service. If you need oxygen or c-pap or medication do not trust this company to provide them in a timely or friendly manner.

SAN DIEGO SAN MARCOS -- Pacific Pulmonary Services Offices - Country Wide. My occurrence San Diego County, San Marcos office. Pacific Pulmonary Services, supplies oxygen for home bound patients that need home oxygen therapy. They operate around the country promising to have oxygen anywhere, even if you travel. I was in the California Wildfires of 2007. I am normally on a air concentrator which supplies oxygen from the air in the home.

I was in a area hard hit by the fire - 8 homes around us burned to the ground. My home has significant smoke damage and toxic particulates that will not be filtered by the air cleaner on the concentrator; it is not made to filter the fine toxic particulates that it would be sucking in to create oxygen.

I was told by the doctor to use bottled oxygen till the home is restored. I set up the contract and the Doctor placed the order to the company. Based on a phone interview, they seemed accommodating at first. For 2 weeks the service went OK. The field workers were pleasant. On a Thursday we put in an order for more bottles Friday, as I need it 24 hours a day. After just a couple of weeks ago suffering a major set back to my health, oxygen was very important.

On Friday they left a message on our cell phone, not our usual mode of communications, stating that they would not deliver the bottles we needed. This meant that my body would not get enough Oxygen and the levels fell to lower levels than safe and required for good health. Low oxygen stresses the heart and kills brain cells. I talked to the manager on Friday and he said "we cannot supply that amount of Oxygen for the period of time required". That was it. No more Oxygen.

So I was left without Oxygen the whole weekend as it is impossible to set up a new Oxygen supplier in a matter of hours. If I used the concentrator I would be breathing concentrated toxic materials in our home. Pacific Pulmonary Services, especially the manager, were completely rude; did not live up to their commitment to supply me with the oxygen I needed. The manager was couldn't care less about if I had enough Oxygen or not.

I would never trust this company or any associates with it, as they are located all over the country and one of the largest suppliers of Home Oxygen Services in the Country. At Pacific Pulmonary Services you are dealing with people who only care about a dollar and not you as a patient. Any company that would cut off a person with lung/ heart problems, in a declared disaster area, when you're depending on them to get you oxygen to breathe, deserves not to be trusted. They will let you down and not even give you fair warning that they will not resupply.

There was no problem with payment as I have more than adequate insurance and they are a MediCare provider. The manager stated "you have a concentrator", which we asked "are you over riding Doctors orders?", as I was told no to be breathing any more toxic material.

I suggest a smaller local company that will respond to a patient's care as a priority, not a troublesome situation, because I ran out 3 days before the scheduled delivery date. Plus I was told they would be unable to supply the amount of oxygen I would need. So it appears they can only take care of a few bottles a week. Just a short stint, even though we told them that we would need the services for probably for months. They made a lot of promises when we signed up but leaving someone who has seen their property burned to the ground, lost buildings that contained many valuable items and tools for running our grove.

Everything around you is burned and is now in ash, in the air, in your home and you depend on this company for oxygen and they coldly say "we can't deliver", after they had delivered for 2 weeks. Because it's not on the schedule and some manager who is not a Doctor and goes against my Doctor's orders rudely and arrogantly says "use the concentrator". It's just pure lazy, careless, and worrying about a few bucks in gasoline, over your health care. You don't want Pacific Pulmonary Services to be supplying your life-giving oxygen. They do not care about you as a patient, just a number.

So in my opinion this is poor service and one that is runs through the corporate level as this choice was from the manager himself, not the delivery driver, whom all seemed pleasant. But when the manager says "were not in that area today", even though you can breathe and does not care, this is a company-wide problem not just a single facility. Spare your health or a loved one from frustration, a bureaucracy that only cares about which delivery day is yours. You're out of oxygen - sorry, no delivery for 4 days.

Give your business to someone who deserves it. Under the worst conditions possible, they let me down and showed no caring and were not even going to contact me as our landline phone is still down. If I would not have checked the cell phone, the message would have been missed. You're in a hospital and they cannot stress the need for oxygen and Pacific Pulmonary Services treats it like bottled water. Oh you're out drink tap.

I have traveled to many places for medical help and used many compan™ies for oxygen. Pacific Pulmonary Services were by far the absolute worst I have ever seen when it comes to Home Oxygen Service. Customer Beware if you need air.f

TULSA, OKLAHOMA -- This company delivered a portable Oxygen concentrator to my home in December 2018. In that same month, I requested the machine be picked back up as it was not at all what I needed. No problem with the return. Where my problem lies is in the fact it is now June 2019 and the company is still charging Medicare for use of the equipment. I cannot get anyone to answer the phone to deal with this issue. Filing false claims is illegal and it better not interfere with my current Oxygen supplier.

PHOENIX, ARIZONA -- Pacific Pulmonary Services bought the company that supplied my CPAP machine. The machine is having problems after less than 1 year. I have been calling for days, trying to reach someone at Pacific Pulmonary Services. The best I can do is leave a message on their horrible phone system. No one calls back! This is a medically necessary device. I expect some kind of response regarding an important device like this. I would NEVER recommend this company. Get your supplies and service elsewhere!

LAS VEGAS AND RENO, NEVADA -- I just read a review of this same company on this website! It was written in Nov. 2007. This company cares nothing about human life other than to supply their financial gain. Diagnosed with end stage COPD Mar. 2006, I was immediately qualified for Social Security Disability. In the interim between receiving benefits I was given Supplemental insurance from Soc. Sec. SSI - this entitled me to Medicaide until the benefits kicked in.

The Dr. prescribed oxygen 24/7. He contacted Pacific Pulmonary Services and arranged delivery. Nov 2007 my Medicaide was discontinued because my benefits (under $1000. mo.) were too high to qualify. Yet my oxygen cost $750. per month, prescriptions $350., then the spirometry -- well to say that my benefits were less than adequate to cover medical is a no brainer. But that's the government we have and another huge disillusion. Pacific Pulmonary Services notified me that they could no longer provide services for me and retrieved all their equipment and oxygen cylinders. Leaving me with no oxygen!

I was shocked, I didn't know that a bill had passed Congress to allow Home medical supply companies to collect their oxygen equipment when payment is not received; without any requirement of due care of the company to first insure continuation of oxygen service to the patient from some source! I was left without oxygen, panic stricken, driving no less to the hospital. When I arrived a Social Worker recognized me to be disoriented and inquired as to my situation. This woman was able to not only get me immediate oxygen but set up arrangements for another home oxygen company to deliver a concentrator and portables.

She helped me to become established with Social Services which has been my only lifeline. Thank God for Angels like her. Pacific Pulmonary Services is a disgrace to the medical community. Anyone needing Home medical equipment or oxygen service should not patronize this greedy heartless company. Give your business to another supplier as promoting greed driven companies like Pacific Pulmonary Services only lowers the morality and humanity of the business community as a whole.

LEAGUE CITY, TEXAS -- For 3 years I have been on O2 nights with a stationary oxygen concentrator from Pacific Pulmonary. In the meantime my back was broken 5 times and my oxygen levels dropped. Instead of being on 2 liters at night I am now on 4 liters 24/7. My doctor ordered a Portable Oxygen Concentrator because I cannot handle the portable tanks. The small ones with me being on 4 liters will only last a little over an hour. That is not enough time for me to do doctor's appointments, grocery shop and get prescriptions. I have faxed the prescription to them and they refuse.

Their employee at the hospital saw I was on 4 liters and it was discussed with her. She called her office PPS and told them the correct liters were 4. Now PPS is denying they knew or got that information. They are refusing to provide me the Portable Oxygen Concentrator and it makes me a prisoner in my own home literally on a 50 foot leash with the large concentrator. Medicare logged a formal complaint against them and still refuse to honor my doctor's prescription. This company should NOT be allowed to serve Medicare patients and should be put out of business.