No delivery for 4 days
SAN DIEGO SAN MARCOS -- Pacific Pulmonary Services Offices - Country Wide
My occurrence San Diego County, San Marcos office
Pacific Pulmonary Services, supplies oxygen for home bound patients that need home oxygen therapy. They operate around the country promising to have oxygen anywhere, even if you travel. I was in the California Wildfires of 2007, I am normally on a air concentrator which supplies oxygen from the air in the home.
I was in a area hard hit by the fire, 8 homes around us burned to the ground, my home has significant smoke damage and toxic particulates, that will not be filtered by the air cleaner on the concentrator, it is not made to filter the fine toxic particulants that it would be sucking in to create oxygen.
I was told by the Doctor to use bottled oxygen till the home is restored. I set up the contract and the Doctor placed the order to the company, based on a phone interview, they seemed accommodating at first. For 2 weeks the service went OK. The field workers were pleasant.
On a Thursday we put in an order for more bottles Friday, as I need it 24 hours a day. After just a couple of weeks ago suffering a major set back to my health, oxygen was very important .
On Friday they left a message on our cell phone, not our usual mode of communications, stating that they would not deliver the bottles we needed. This meant that my body would not get enough Oxygen and the levels fell to lower levels then safe and required for good health. Low oxygen stresses the heart and kills brain cells.
I talked to the manager on Friday and he said we can not supply that amount of Oxygen for the period of time required. That was it. No more Oxygen.
So I was left without Oxygen the whole weekend as it is impossible to set up a new Oxygen supplier in a matter of hours. If I used the concentrator I would be breathing concentrated toxic materials in our home. Pacific Pulmonary Services, especially the Manager, were completely rude, did not live up to their commitment to supply me with the oxygen I needed. The Manager was couldn't care less about if I had enough Oxygen or not.
I would never trust this company or any associates with it, as they are located all over the country and one of the largest suppliers of Home Oxygen Services in the Country. At Pacific Pulmonary Services you are dealing with people who only care about a dollar and not you as a patient.
Any company that would cut off a person with lung/ heart problems, in a declared disaster area, when your depending on them to get you oxygen to breathe, deserves not to be trusted. They will let you down and not even give you fair warning that they will not resupply.
There was no problem with payment as I have more than adequate insurance and they are a MediCare provider, the manager stated you have a concentrator, which we asked are you over riding Doctors orders, as I was told no to be breathing any more toxic material.
I suggest a smaller local company that will respond to a patients care as a priority, not a troublesome situation, because I ran out 3 days before the scheduled delivery date. Plus I was told they would be unable to supply the amount of oxygen I would need. So it appears they can only take care of a few bottles a week. Just a short stint, even though we told them that we would need the services for probably for months
They made a lot of promises when we signed up but leaving someone who has seen there property burned to the ground, lost buildings that contained many valuable items and tools for running our grove.
Everything around you is burned and is now in ash, in the air, in your home and you depend on this company for oxygen and they coldly say we can't deliver, after they had delivered for 2 weeks. Because it's not on the schedule and some manager who is not a Doctor and goes against my Doctors orders rudely and arrogantly says use the concentrator. It's just pure lazy, careless, and worrying about a few bucks in gasoline, over your health care. You don't want Pacific Pulmonary Services to be supplying your life giving oxygen. They do not care about you as a patient, just a number.
So in my opinion this is poor service and one that is runs through the corporate level as this choice was from the manager himself, not the delivery driver, whom all seemed pleasant. But when the manager says were not in that area today, even though you can breathe and does not care, this is a company wide problem not just a single facility.
Spare your health or a loved oneâs from frustration, a bureaucracy that only cares about which delivery day is yours, your out of oxygen, sorry, no delivery for 4 days.
Give your business to someone who deserves it. Under the worst conditions possible, they let me down and showed no caring and were not even going to contact me as our land line phone is still down. If I would not have checked the cell phone, the message would have been missed. Your in a hospital and they can not stress the need for oxygen and Pacific Pulmonary Services treats it like bottled water, oh your out drink tap.
I have traveled to many places for medical help and used many companyâs for oxygen, Pacific Pulmonary Services were by far the absolute worst I have ever seen when it comes to Home Oxygen Service. Customer Beware if you need air.