Palm Beach Toyota

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
2 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Palm Beach Toyota Beware!
Posted by on
Rating: 1/51
PALM BEACH, FLORIDA -- Original copy of my letter to the general manager.........The worse dealership I've ever walked into.......

Brent,

Our experience with your dealership was awful.
First off, the car we were interested in had discrepancies in the description. The listing stated it had a gray exterior when in fact it was black. Same thing with the interior color listed as "other"...I actually wondered if it was a possible "bait and switch car"..

Richi originally contacted me and when I responded, David appeared unannounced. I suppose I was not worth Richi`s time for an explanation. I emailed David about the tires and the paint since I wanted to know if the paint was original (considering it was a retail car) or I most likely would have avoided the trip..Upon arriving at the dealership, we pulled right up front and about 10 minutes later, found the car. We had to walk back down through the buildings but I found it surprising that nobody bothered to come out and talk to us..The building was empty...I found your office and was told you were out.

Someone eventually helped us and after looking at the car, sure enough it was previously hit on the drivers side rear. The door and rear hatch/bumper had been repainted. You can clearly see dirt/fish eyes in the paint and some deep scratches that were just painted over. The car is from NY and the engine bay is a pig full of corrosion. David could have saved me the time if he would have told me the car was hit, clearly had previous body work and needs tires..Not very honest.....and why on earth would you retail this car rather than take it to the block and just dump it?....Even at a price of $13,500 its not worth retailing for that price but I thought it would be worth it to have my car looked at anyway..2004 Prius with Navigation and 93,000 miles.....The car is a decent car ( we just drove it from Pennsylvania) but your used car guy offered me $1500....Sir, I have never seen in my life such an ignorant, insulting offer in my life. The car was a previous theft recovery and I understand its not worth 7k to your wholesaler but $1500 is not just ignorant and insulting, it shows a total lack of experience in how you deal with people and put numbers on cars...Do you actually want to sell units!!!!???? He would have been safe at 4k and I still would have walked!.......but eventually I will sell my car for 7k retail like I have before...In today's day and age just about anyone can get to the auction and buy a car. If you decide to take that car and dump it at the block, I just may buy it for around $10,800

Sincerely
     
Read 1 RepliesAdd reply

User Replies:

FoDaddy19 on 2014-02-04:
What kind of car were you looking at exactly? And how much were they asking? Used cars typically have quite a bit of wiggle room in the price.

Seems that they did lowball your trade in, but that's to be expected. Lowballing trades is where most dealers make the bulk of their profit.

As for the auctions. There are some that are open to the public, but those generally don't have the best deals, at those auctions, you're going to find the cars that the dealerships can't sell. The dealers tend to buy and sell at auctions that require a dealer's license in order to attend, it's at these auctions where the most desirable cars tend to show up.
Close commentsAdd reply
Deceptive tactics
Posted by on
WEST PALM BEACH, FLORIDA -- I purchased a Toyota Corolla from Palm Beach Toyota of West Palm Beach, FL.

I discovered afterward that they slipped through the sales process with not crediting my $1000 trade-in (with clever manipulation of the numbers on the signed contract). There was no recourse for this but I contacted them to let them know my thoughts on the matter. Rather than letting this minor vent ride, they insisted upon having done nothing wrong. They provided 6 coupons, each good for a 29-minute oil change. The first oil change took a few hours. The explanation was that I had no appointment. I made an appointment for the next 29-minute oil change and showed up at the scheduled time.

I was told that the wait was two and a half hours. All the managers did was explain how busy they are and compared what they do to a doctor (promising 29-minute oil changes?) who might make you wait. I was told the clock started AFTER work began on the car. I don't wait that long for a doctor and would switch offices if I did. On the other hand, my coupons are non-transferable. A Jiffy Lube near my house (the car dealer is a 40 minute drive each way) did the job in under 10 minutes, including the wait.

I will never buy another car from Palm Beach Toyota. They are high pressure "double talkers", and in my opinion, not to be trusted. They took a bad experience, and continue to make it worse.
     
Read 13 RepliesAdd reply

User Replies:

Aerocave on 2007-12-31:
I disagree. If they truly "manipulated the numbers" as you suggest--and you could have proved it (with your copies of the paperwork), you do have recourse. Did they attempt to explain how the numbers worked out and you simply heard what you wanted to hear? I have been in this exact situation a few times where, no matter how you explain the pricing, trade in, "the deal," etc--the customer just doesn't get it...its like talking to a rock. They simply want you to agree with "their way"--no matter how ridiculous. If a true mistake was made, we would most certainly redo paperwork, refund the customer, etc...and I think this is the case for most dealerships. Contrary to what customers think, with all the full-disclosure laws out there now in effect, its pretty hard to blatantly manipulate or "hide" the trade in, selling price, APR, etc when purchasing a car--I realize that the "bad guys" still find ways...but...is there more to this story?

As far as the oil changes, why not just drop the car off next time...most dealerships have shuttle services within a 10 mile range...2 1/2 hour wait for an oil change seems extreme even for a busy Toyota store. (????)
Hotjim on 2007-12-31:
Me again. Thanks for the reply.

I understand what you are saying. I agreed upon Price X, MINUS the trade-in. They calculated Price X, WITH the trade-in. I did not catch this but know my intentions were stated clearly. Thus, no recourse; as admitted.

This oil change situation is just ridiculous. They have definitely lost my trust or the possibility of any future business from me.
Hotjim on 2007-12-31:
You bring up a good point about "paperwork". My paperwork is a signed contract.

Negotiating the deal involved all these different colored, different sized pieces of paper that give the impression of brainstorming disposables. Nobody offered providing replicas for my files. Turns out that Palm Palm Beach Toyota keeps these on file to surprise you (and is well ahead of the game on their intention). My advice for potential customers is to request a (signed) copy of anything written down.
Aerocave on 2008-01-02:
So they gave a price and probably worded something like "includes trade." Again, if you agreed to a different "bottom line" (selling price minus trade--before tax and tags) and have something written down...oh, I just read that you do not...yeah, I guess it is your word against theirs.

It is unfortunate that dealers still operate this way. I have a salesperson who left our store to sell Hondas (he has since returned) in the Orlando area who simply could not handle the sales tactics employed by many dealerships in that area. It was nothing to hold up a customer for 4-5 hours, withhold the price, have 3 different closing mgrs try to get the deal done, and simply beat on the customer until they bought or left. These tactics are disgusting. In the northeast (where my store is at--we sell Pontiac-Buick-GMC-Honda) there is absolutely no way that these outdated and deceptive tactics would work. If a dealership began operating like this they would be out of business in less than a year. I would definitely want a copy of everything quoted to me...and there is no reason that a dealer cannot give you one.
Hotjim on 2008-01-02:
Thanks for understanding. Urban legend says that somewhere on the border a prankster has posted a sign saying "Welcome to Florida, set your clock back to 1970". By your description, Palm Beach Toyota seems to follow this advice. They rely on obfuscation to sell cars. They take full advantage of the fact that their daily environment is one most people enter every few years. My only advantage as a consumer is to describe this experience for others to be warned.
Not Me on 2008-01-17:
I am very surprised at your experience. I have now purchased 3 vehicles from this dealer and have been dealt within a very professional manner by different people each time. I also go out of my way to service there as well. I tried Earl Stewart for service and the staff was not as friendly or helpful as the people at Palm Beach Toyota. Maybe its you?
Hotjim on 2008-01-18:
That explains it, it's me. Thanks. I will keep that in mind for my next two and a half hour oil change. It's just me. Is expecting a fulfilled promise so unreasonable?
DebtorBasher on 2008-02-02:
HotJim...just how hot are you?
Anonymous on 2008-02-02:
DB, he is too hot for you now chill out!
mydogbozo on 2008-02-02:
HMMMMMMMMM.....there are forces at work here that even I don't understand.....
Hotjim on 2008-02-03:
HotJim was a nickname given early in my hobby of keeping venomous snakes. These are referred to as "hot" snakes.
DebtorBasher on 2008-02-03:
What a hobby! Welcome to the site! I thought maybe SlimJim changed his name...LOL.
Hotjim on 2008-02-05:
Thanks.
Close commentsAdd reply
Top of Page | Next Page >