Palm Beach Toyota Beware!
PALM BEACH, FLORIDA -- Original copy of my letter to the general manager.........The worse dealership I've ever walked into.......
Our experience with your dealership was awful.
First off, the car we were interested in had discrepancies in the description. The listing stated it had a gray exterior when in fact it was black. Same thing with the interior color listed as "other"...I actually wondered if it was a possible "bait and switch car"..
Richi originally contacted me and when I responded, David appeared unannounced. I suppose I was not worth Richi`s time for an explanation. I emailed David about the tires and the paint since I wanted to know if the paint was original (considering it was a retail car) or I most likely would have avoided the trip..Upon arriving at the dealership, we pulled right up front and about 10 minutes later, found the car. We had to walk back down through the buildings but I found it surprising that nobody bothered to come out and talk to us..The building was empty...I found your office and was told you were out.
Someone eventually helped us and after looking at the car, sure enough it was previously hit on the drivers side rear. The door and rear hatch/bumper had been repainted. You can clearly see dirt/fish eyes in the paint and some deep scratches that were just painted over. The car is from NY and the engine bay is a pig full of corrosion. David could have saved me the time if he would have told me the car was hit, clearly had previous body work and needs tires..Not very honest.....and why on earth would you retail this car rather than take it to the block and just dump it?....Even at a price of $13,500 its not worth retailing for that price but I thought it would be worth it to have my car looked at anyway..2004 Prius with Navigation and 93,000 miles.....The car is a decent car ( we just drove it from Pennsylvania) but your used car guy offered me $1500....Sir, I have never seen in my life such an ignorant, insulting offer in my life. The car was a previous theft recovery and I understand its not worth 7k to your wholesaler but $1500 is not just ignorant and insulting, it shows a total lack of experience in how you deal with people and put numbers on cars...Do you actually want to sell units!!!!???? He would have been safe at 4k and I still would have walked!.......but eventually I will sell my car for 7k retail like I have before...In today's day and age just about anyone can get to the auction and buy a car. If you decide to take that car and dump it at the block, I just may buy it for around $10,800