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Pampered Chef - Page 2

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43 Reviews & Complaints

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Chef's Knife
Posted by Absolutdobe1 on 04/05/2012
Bought the Chefs knife for 75.00. Within a few months the handle fell off. On the replacement knife the tip broke. They would not replace it. I then found out that Pampered Chef items were made in China.

This is not shown in their catalog or told to you by their home sales reps. It is stamped on all of their products. Buyer beware.
     
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Posted by madconsumer on 2012-04-06:
i too was very disappointed in the quality of pampered chef products. i purchased one of their stoneware's, and it was warped. the replacement also was warped.

very helpful review!
Posted by Anonymous on 2012-04-06:
I'm a bit picky about my knives... a decent chef knife will run about twice what you paid. With the steel the ensemble should set you back about $300.00. Paying less is dubious quality.
If you don't want to purchase a steel (required to keep a quality knife in good shape) buy a American made Cutco, holds an edge but is slow for professional use.
With all decent knives keep them out of the dishwasher and always rinse after cutting acids (tomatoes, oranges, etc)
Posted by trmn8r on 2012-04-06:
It depends what you are buying. I have Pampered Chef ice cream scoops in a few sizes and they work great and the finish is in fine shape. They wouldn't be durable enough for professional use though.

I wouldn't buy a Pampered Chef knife though. Good warning to others.
Posted by Mary on 2013-05-08:
Pampered chef is overpriced. It looks attractive in the catalog, but when you compare it to same-quality products in a retail store, you'll find you're just paying too much. Somehow the consultants need to make a profit, and the company isn't giving away the products. I bought a pizza cutter a few years back from them and was in the grocery store just after I got it. I saw the EXACT same thing for sale for less than 1/4 what I paid. The only difference was that mine had "Pampered Chef" stamped on it....it even had the same made in China stamp in the same place. I won't be buying anything from them again.
Posted by veronica berndes on 2013-07-07:
I'm a sales representative for cutco!
pampered chef does not compare!
cutco stands behind they're guarantee a 100%
they are AMAZING knives!
Best of all what you buy helps the representative win a scholarship with the company!
cutco.com can help you locate a representative in your area!
Posted by veronica berndes on 2013-07-07:
please just find a cutco representative!
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They Don't Care!!!
Posted by Knailgal22 on 11/02/2011
My consultant doesn't answer her phone or return calls!!!! My orders are late because no one contacted me to tell me or my guest of a problem. A credit card number was wrong and it held up my whole order because no one could get a hold of my consultant. I still would not know why my guests orders haven't arrived if I hadn't called to check with Pampered Chef myself. The company was no help at all!! They said a week and a half to two more weeks, nothing they can do to help get it here any faster. She really didn't even care and didn't even act remotely like she did. Pampered chef just lost my business! I now have to tell my guest their gifts for birthdays won't make it. Thank you to Naomi my consultant and Pampered Chef for nothing!
     
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Posted by Alain on 2011-11-04:
You can file an official complaint at http://www.ftc.gov/bcp/index.shtml and then drop an e-mail to your consultant and Pampered Chef letting them know you've reported the problem.
Posted by RiffCatz on 2012-02-11:
That's awful. A good consultant calls and checks up on their customers to make sure they are completely happy. I am a current consultant and would be more than happy to take of you in the future if you ever want to order Pampered Chef items. The company has no control over making sure the guests receive their products. The consultant is the one that handles all this. Sorry you had a bad experience. It would not happen with me as your consultant.
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Insensitive Pampered Chef Hostess
Posted by Csi1614636 on 05/07/2012
BEL AIR MD, MARYLAND -- Recently a friend of mine hosted a Pampered Chef party and had asked me to attend and buy something from the catalog. While I didn't need anything I had planned on buying a product and attend her party. I am new to the area and thought it might be a good way to make friends outside of work.

Well at the time of the party my father had passed away and was unable to do either for my friend. She was totally sympathetic to what happened and I thought that the issue would have passed. Well it turns out my personal email was passed onto another PC consultant who emailed me and she was informed by my friend that I had changed my mind about ordering from the catalog. She said that although she didn't know the reason it was none of her business. However if I changed my mind and ordered $60 worth of things from her I could get a gift with purchase. (As though I would change my mind after that). I had never changed my mind, I had had every intention to make good on the promise but had to rush out of town to be with my family and couldn't make it back until after the party was over. That was a very insensitive comment to make by a hostess.
     
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Posted by BigAl on 2012-05-07:
They stated they did not know the reason you were not ordering from the catalog. They merely informed you of the benefits of ordering. I see no reason why you would be offended. With that being said I have no problem with you posting your opinion.
Posted by madconsumer on 2012-05-07:
i was never impressed with papmered chef.

very helpful review!!
Posted by csi1614636 on 2012-05-08:
Gee Big Al, I guess you didn't read the part where I stated my father died. What should I have done, post pone the funeral so I could go make a purchase off of her catalog. (Rhetorical you don't need to answer that because you know what the correct answer is!)
Posted by Bigly on 2013-07-20:
I honestly don't see why you are offended. Something terrible happened so you couldn't make the party. As the consultant stated, she didn't know what had happened, she had just been informed that you'd changed your mind and like a good consultant she was informing you of a deal. For all she knew you thought they were too expensive. She was just doing her job.

I mean unless she was being a snarky idiot in her email (which you didn't say so I don't know) I don't really see why you are offended.

She didn't know your Dad died. It's unreasonable to expect her to treat you like you lost a loved one when she doesn't know. She's not a mind-reader, goodness gracious.
Posted by MDW on 2013-07-31:
From WI
My friend, S, hosted a PC showing. Consultant was not returning her emails or ph calls after having a problem with payments. Consultant did not answer my email, called 5 days after saying I wouldn't be getting my order, yet cashed my check that same day. Made an excuse to me saying there had been a tragedy in her family, but told another attendee something else. S. did not get treated v nicely by PC customer service either. When I called, I did not get the run-around. We will file complaints with the Dept of Ag, Trade and Consumer Protection, but not holding my breath.
July, 2013
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Pampered Chef POOR QUALITY & Horrible return policy!!
Posted by Rogerbrucesmith on 01/16/2012
Rust Spots on a new Pampered Chef knife blade
Rust Spots on a new Pampered Chef knife blade
ADDISON, ILLINOIS -- Pampered Chef is the absolutely the worst company I have ever done business with!!! I bought a real expensive kitchen knife and used it once.

Washed & dried it by hand!! A month later went to use it again & looked closely & it had several rust spots on the blade.

Phoned the company & their reply was: Too bad it has been over the thirty days since you purchased it so YOU (meaning me) must pay for the shipping! JUNK PRODUCT considering the high cost I paid for it & very poor customer relations!!! AVOID THIS FLY-BY-NIGHT outfit!!!!
     
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Posted by Anonymous on 2012-01-16:
My sister-in-law sells Pampered Chef. I think their items are hit or miss. We have a lot of their products, and some have broken after just a few uses (manual can opener, water pitcher), and some products are amazing (like the stoneware). I hate that you can't put their knives, pots, or pans in the dishwasher. Good review
Posted by madconsumer on 2012-01-16:
i was never impressed with pampered chef items. nothing that could not be purchased at any fully equipped kitchen store.

very helpful review!!
Posted by Rob on 2012-02-11:
Don't know why they didn't let you get a new knife? PC has a 3-5 year warranty on most, if not all their Knives. So I think that the rep was just misinformed about letting you exchange.
Posted by csi1614636 on 2012-05-07:
Shop at Home Goods. You will get a better product for your money and it won't be half as expensive.
Posted by DebtorBasher on 2012-05-07:
If you are stuck with this knife and want to get rid of those rust marks...use a Mr. Clean Magic Eraser on it...it will take those spots right off. I use it on my knives all the time as soom as I see some spotting like that on them.
Posted by detestpamperedchef on 2012-07-03:
Pampered Chef has a really horrible return policy. If you don't have an order number or buy a product on eBay, the lifetime guarantee is void and they will do nothing for you.
Posted by Jae on 2014-03-26:
I bought the entire knife set as well and like a lot of you, I have a host of their stone wear products so I thought the knives would be worth the high cost. Since purchasing, they have rust spots on all of them, and the worst thing is that the tip of the small paring knife actually broke off when I was peeling an apple! How horrible is that, what if I had ben giving this to a child and hadn't noticed? PC will not take them back and will only "replace" them. I don't want them replaced as I refuse to use them for fear of them breaking in my food. So I guess that was money wasted.
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Multiple broken stones and broken products!
Posted by Tina22 on 01/18/2010
I just happened upon this website and was amazed to realize I'm not the only one with broken and faulty Pampered Chef products! I bought most of my products in the late 90's through mid-2000's through multiple parties. Through the years, I've noticed that things seem to break easier than they should or that they were designed very badly. For instance I had a little pair of wooden tongs just break apart through no fault of my own. And one of the more recent items I bought was the super long metal tongs with black rubber on the ends ... these are completely defective as far as I'm concerned. When you use them, they pinch your skin between the two handles and it HURTS!! Its almost impossible to use these tongs without pinching a huge chunk of the palm of your hand! I'm amazed they ever sold these.

But what I'm most upset about is my stoneware breaking. I bought all my stoneware in probably 1999. About a year ago, my large pizza stone suddenly broke in my kitchen sink, but I figured it must have bumped the side and broke. It shattered, but we were still surprised it could break that easily. But at Christmas, I pulled out my pie stoneware, and my 9x13 stoneware to use on Christmas and both of them were cracked! They were still intact, with a huge crack across the bottom of each. They are stored next to one another, not on top of each other, and none of my other stoneware was cracked. This cabinet is never used other than by me and would not be able to be shaken or messed with to make something crack. I remembered that I thought they had a lifetime warranty, I contacted Pampered Chef and received a response that they have a 3-year guaranty only and that I was out of luck. I wrote back that it was fine for them to do that to me, but I would never purchase from them again ever. I never heard back from them.

Reading all these reviews makes me realize how easily their products break. Unfortunately I should have listened to my intuition way back when, when the little wooden tongs broke that their products are not nearly as good as they seem to be at the parties. I like the stoneware, but they were never as incredible as it was always portrayed in the parties. Although I have to buy new baking pans, I'm not bothered to try out other products/companies as I was never really in love with these to begin with.
     
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Posted by waterbury01 on 2010-01-18:
So my question is, if your stuff was breaking when you first started buying and you weren't really in love with it in the first place. Why keep buying from them. Pampered Chef is too expensive in my opinion anyway.
Posted by Anonymous on 2010-01-18:
How are you holding your tongs? And are you putting a hot stone in the sink? Just them next to each other or even on top of them should not break them. I have several stone pieces, and I never put a cold stone in a hot oven or water. I never put frozen food on them either.

It sounds they have been being weakened for some time for them to break like that all of a sudden. And, well, how long do you think the warranty should be? 3 years is generous seeing that MOST manufacturers only have 1 year.
Posted by PepperElf on 2010-01-18:
maybe it's me but i don't even use a stone. i just cook frozen pizzas right on the cardboard disk they sit on.
Posted by Anonymous on 2010-01-18:
I love my stoneware. I also follow cooking and cleaning and storing instructions. But that is just me.
Posted by Anonymous on 2010-01-18:
There have been ongoing issues with some of the pizza stone models in the last 12-18 months. Here Is a message board for Pampered Chef consultants discussing the issue:

http://www.chefsuccess.com/f19/pizza-stone-explodes-44102/
Posted by Anonymous on 2010-01-18:
Peps, keep that battery in your smoke alarm fresh. Do you do that with ALL frozen pizzas?
Posted by waterbury01 on 2010-01-18:
I've done that before too Peps, mine actually started cooking at the edges though and have since stopped doing that. Just a tip.
Posted by Anonymous on 2010-01-18:
Foil? On the oven rack?
Posted by Anonymous on 2010-01-18:
Yes, you can put foil on oven racks. This is good for baking potatoes, reheating/cooking pizza, beer-butt chicken, etc.
Posted by Anonymous on 2010-01-18:
You wrap the spuds in the foil.
Lets hear more about this chicken recipe.
Posted by DebtorBasher on 2010-01-18:
ZZ what's wrong with you? I've done the same thing with foil on the oven rack for pizza...and if the Basher does it, you know it's the right thing to do! Get with the program! Geeeshhhh!!!
Posted by Anonymous on 2010-01-18:
I put my pizza on foil too, DB. Just not CARDBOARD unless it is specified! Read much?
Posted by Anonymous on 2010-01-18:
Oooh wrap some squash and zucchini and taters in some foil and add some garlic and some butter and some lemon pepper and bake. YUMMY.
Posted by Anonymous on 2010-01-18:
YUP< Lady, that veggie combo works well in the oven or on the frill. We like to grill corn on the cob in foil, but if it's too cold out, we will do it indoors in the oven.

Beer-butt chicken is best done outdoors on the grill, but can be done indoors in the oven if you are very careful.
Posted by PepperElf on 2010-01-18:
yep. in my toaster oven. set the timer for 20-25 minutes and walk away.

i've found the carboard actually doesn't get that hot. i mean it's warm and all and the pizza's fully cooked but the cardboard isn't very hot.
Posted by andbran on 2010-01-19:
i have recieved pampered chef products as gifts and i love them.
Posted by Anonymous on 2010-01-19:
zz--here is a beer byutt chicken recipe for you
http://allrecipes.com/recipe/beer-butt-chicken/detail.aspx
Posted by kweem on 2012-01-28:
I use to be in love with Pampered Chef products as well. So much so, that I became a consultant for them. However, after so many complaints about the quality of their products, I stopped selling.
I too have multiple stones and I have had 2 large bar pans split right in half while in the oven. (And Yes, I followed the directions on the care of my stones.)So Buyer Beware...I discourage anyone from buying Pampered Chef...there are so many better kitchen products and companies out there!!
Posted by jthompso53 on 2012-05-14:
I think there are a lot of Pampered Chef demonstrators commenting here and being defensive. Face it folks, the stuff is junk made by cheap labor in China. Pampered Chef should be ashamed of using cheap slave labor in China to produce their products.
Posted by whythelongfaces on 2012-05-14:
I have several pieces of the stoneware and have never had issues with any piece save one: I dropped it on my tile floor and it broke.

My oldest piece was bought in 1999, and my current piece in 2006 I think. I think a 3 year warranty is more than you can expect from any company.
Posted by JustSayNo2PC on 2013-01-24:
@jthompso53 - I used to work in their corporate office with upper management before finding a much better position. I can assure you that they have no shame.

I used to be a Pampered Chef junkie but after working there, I purged my house of all things Pampered Chef.
Posted by CountriGal on 2013-10-20:
I have had several of my Pampered Chef stones since 1994, when I was first introduced to them. I love my stones, and the warranty is good for these. However, I do feel that the quality of the stones has gone down over the years. My original stones (pizza, bar, bakers, etc) seem to hold up a lot better than my newer ones. I have 2 stones that are about 5-8 yes old that have broke fairly easily, while my old original stones are still going strong. I store them all together, take care of them all the same, treat them all the same, and my older stones are still going strong while my newer ones are breaking. Wish the quality was still there as I absolutely love my stones and I use the daily! I do put them room temp in the hot oven, or put frozen items on them and into the hot oven.
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REFUND from Pampered Chef
Posted by Consumerights on 12/24/2009
CAROL STREAM, ILLINOIS -- Like other consumers, I had to replace my pizza stone 3 times. It is a product defect, in my opinion. All the customer service dept. was willing to do was to keep replacing stones. I had had enough, and wrote to Pampered Chef and told them that if they would not refund my money, I would turn the matter over to the attorney general's office. They did not reply, so I filed a complaint with my state's attorney general office. Two weeks later, Pampered Chef called me to let me know that they were sending a refund, and I received it a week later. It was worth the little amount of time it took to get my refund, but is sad that it takes this step to just get companies to do the right thing.
     
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Beware-round handled pizza stone
Posted by Consumerights on 11/23/2009
For the money that I spent purchasing several Pampered Chef items, including the handled pizza stones, you would think Pampered Chef would refund my money or let me exchange for something else. Why keep sending me a replacement when it just happens again (3 times)? They did not respond to my last email asking them to do this for me, so I filed a complaint with the attorney general's office.

This is clearly a product defect, and could actually burn or cut a person upon removing the stone with the pizza out of the oven. Do the right thing Pampered Chef.
     
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Posted by i_am_canadian on 2009-11-23:
Wow, another complaint about their pizza stones, why haven't they issued a recall on those things yet?
Posted by CSD on 2009-11-23:
Probably because no one has gotten hurt yet. But why would they wait till that would happen.
Posted by i_am_canadian on 2009-11-23:
Exactly, this is becoming a very serious issue and could easily put someone's safety in jeopardy.
Posted by PepperElf on 2009-11-23:
um...?

The complaint is that the item is hot when you pull it out of the oven?


isn't that what pot-holders are for?
Posted by i_am_canadian on 2009-11-23:
The other complaints about this product seem to be in regards to it shattering or breaking when removed from the oven, I assume this consumer had the same issue.
Posted by Anonymous on 2009-11-23:
Seriously what is the big deal with the stones, do they speed up the baking time or what?
Posted by madconsumer on 2009-11-23:
double Z, baking stones add a crisp to anything you bake on then. they are great for even heating and pizza or artisan breads.

my experience with pampered chef, was so-so. i found the quality ify, and not as expected.

very helpful.
Posted by Anonymous on 2009-11-23:
I have several stone pieces form PC and have never had trouble with any of them. Exactly what the problem is the OP does not say.
Posted by redmx3racer on 2009-11-24:
I use my PC pizza stone for everything from Pizza to cookies to heating up leftover chinese food. Not only does it "crisp" things but it also cooks more evenly than a regular pan does. I have never had a problem in 10 years. Then again, mine is not one of ones with handles.
My GF has a pizza stone by another company-not as nice in my opinion.
Posted by PepperElf on 2009-11-24:
lady s

i think the problem was that the stone was hot when it came out of the oven and that it was a burn risk

though why anyone would pull something from a hot oven without wearing an oven mitt is beyond me.
Posted by RestaurantGuy on 2009-11-24:
A little bit about pizza stones. The pizza stone has to be preheated to a certain temperature to work and that often means leaving the oven on for quite a while before you begin to cook. Always place your stone in a cold oven and then turn the oven on. The purpose of this is to allow the stone to absorb the heat evenly. Once the stone has reached the required temperature then it is far too hot to handle with a conventional oven glove. Remember that you are working with a fire brick! If you place your cold pizza stone (no matter how expensive it was) into a hot oven it will very probably not withstand the thermal shock and it will shatter. This might be the problem with them shattering on people
Posted by i_am_canadian on 2009-11-24:
That is what most of the other reviews here claim for that same product, it shatters at a certain temperature. If you read carefully, she also mentions the possibility of being cut. I don't know how anyone could place the blame for this one with the consumer, although she maybe could have been a bit more specific.
Posted by Anonymous on 2009-11-24:
I use my stoneware all the time and have had no issues. I put it in a cold oven and let it heat with the oven. Beofre I pull it out I heat my oven mits in the microwave for a few seconds or lay then in the middle of the stove to heat if I have no other pans there.

When I take them out I place them on a warm towel so again no sudden temperature changes.

They are extremely hot when you remove them. Like anything coming from a hot oven.
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Pampered Chef rips off wife!
Posted by Sbirlew on 10/23/2009
My wife wanted to earn a little extra money, so she got talked into purchasing $300 worth of Pampered Chef product in order to become a consultant. She then got talked into signing up for their personal websites. She tried selling the product and using the website for a few months, but couldn't make enough contacts, so she chauked it up as a loss and at least she got a lot of Pampered Chef products to walk away with. A few months later, they auto recharged her bank account for renewing the website (which she did not authorize and which she hadn't used in months). She called them and they told her that they were authorized to recharge her bank account because that was their standard business practice. She told them that they had agreed when she first set it up that they wouldn't do that and wanted it cancelled and refunded. They told her that she didn't have it in writing and that they would cancel the website but only give her back a few dollars (nowhere close to what they charged her). We filed a unauthorized charge claim with her bank and have been now fighting this for nearly 3 months. Pampered Chef is a rip off and couldn't treat people fairly if they tried!
     
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Posted by Anonymous on 2009-10-23:
You'll probably lose because when she first signed up there was surely a clause that stated that there was an automatic renewal per the contract that she agreed to. Almost all business are doing this now. Don't hold your breath on this.
Posted by Eloise on 2009-10-23:
Why didn't your wife sever her ties with Pampered Chef in writing? How do you expect them to know she didn't want to renew her website, telepathy? All she had to do is put it in writing, she didn't!
Posted by ejack053824 on 2009-10-23:
How about not get involved in this BS in the first place.
Posted by old fart on 2009-10-23:
This is nothing more than a pyramid sales scheme similar to Amway and a bunch of other companies...
take your losses as a lesson and run like heck from anything else that smells like this...
Posted by ejack053824 on 2009-10-23:
Old Fart....I have some ocean front property in Iowa to sell you. Interested?
Posted by Anonymous on 2009-10-24:
OF, I am a Partylite consultant and I love my money and products. I also have a website and if I want to stop using it, I cancel in writing and it stops coming out of my bank account.

It isn't a pyramid scheme. Millions of women make their living this way and we actually have some good stuff.

I LOVE pampered Chef. I wish I could afford to buy more. I know how hard it was to get my PL business going, but youi have to work it like a JOB.
Posted by Anonymous on 2009-10-24:
Pampered Chef stuff is of good quality, but $15 for a spatula, or $50 for a small piece of cookware? I'm not surprised the wife didn't do well in these economic times. I quit with all of that stuff: overpriced candles, cookware, baskets...I'm with Ejack on this one. As is, the OP's wife should have been able to opt out right on the website, but it's probably not easy to do. If you notice, no one ever makes it easy for you to quit anything online.
Posted by Anonymous on 2009-10-24:
Sherdy, I have had no problem closing and reopening my PL website once when I had a financial issue and was pinching every penny I had. All I have to do is notify them in writing to stop the service, and reopen online when I was ready to go back to it. I have it again, and it works like clockwork.

Yes, it is higher priced, but PC will warranty their stoneware for life. The spatulas maybe not, but the rest is worth the price.
Posted by laklisa on 2009-10-25:
With Tupperware you don't have much problems getting out-I just stopped selling and went inactive. Their website has the options for a plain website with contact info or one where the customer can purchase items. Pampered Chef was always a little expensive for my taste.
Posted by pcdirector on 2010-02-04:
Just to let you know, the cost of the start up kit is only $155.00 and they will not charge you anything else to get started in Pampered Chef, everything else you buy is completely optional and defintly not required. The company also sends several reminders before they debit your account about the website that if you want to cancel it you need to do it before the date of debit. As a director, I just thought I would clear those 2 things up.
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Quality
Posted by AGoodConsumer on 12/22/2007
Several years ago, my wife, bless her heart, attended several Pampered Chef parties. At these parties she spent quite a bit of money on tools, pans, and other cooking utensils. Three-quarters of the items have broken. This happened with no abuse at all. The stuff, in my opinion, is not worth the money. Stay a far a way from it ---- very far.
     
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Posted by moneybags on 2007-12-22:
Pampered Chef carries some sort of guarantee against breakage. If you put a pan with frozen food in a hot oven, that's abuse and it will break. No warranty on that. I have had many of their things for about 10 years and I love them. Check and see what really happened. I use something of Pampered Chef almost daily and have broken nothing.
Posted by Hugh_Jorgen on 2007-12-23:
I thought their stuff was guaranteed forever? Have your wife contact them and see if they will replace it.
Posted by Principissa on 2007-12-23:
I agree with Hugh. My friend has a bunch of Pampered Chef items and the only time they will not replace it is if you abuse it. Not washing it properly, putting a cold pan in a hot oven, and using the wrong utensils to cook and serve with.
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Use your resources
Posted by Gemmalemma on 02/09/2010
ADDISON, ILLINOIS -- I work at The Pampered Chef Home Office in Addison Illinois. I can easily say that all of the reviews I have read on this site are absolutely false. Here's some simple tips and common sense for you.

1. Keep the receipt from when you purchased $900 worth of Cookware that carries a Lifetime Guarantee.

2. Don't claim the sales receipt states all Pampered Chef products carry a lifetime guarantee, it clearly does not state this at all.

3. Please read the sales receipt. It clearly states the refund and exchange policy. You are required to have the item for return as well as the sales receipt. If you buy a hair dryer at Walmart and want a refund, you cannot just bring in a jar full of lightening bugs and expect to be refunded for the hair dryer. LIFE DOESN'T WORK THAT WAY.

4. You may have just gotten your products from the host a year after the purchase date, but that isn't the Pampered Chef's fault. Afterall, you do have the option to have your products shipped directly to your address instead.

5. Stoneware is made of natural materials, it is extremely porous and very fragile. Of course it will shatter if you dishwash it or drop it. It's stoneware, not beveled-edge diamondware.

6. Pampered Chef Guarantees are Manufacturers Guarantees. They are used to replace items that become damaged during ordinary use as specified by our use and care instructions (which come with your items inside the box, are mentioned in the catalog and are also mentioned online). We don't replace the stone you dropped, the knife you threw at your husband or the dots plate your kids shattered to use as mosaic tiles.

7. Our Guarantee does not cover free shipping for returns or replacements. We only cover return shipping within 30 days from the day the original products SHIP out of our warehouse. Anything past 30 days is your responsibility.

8. Pampered Chef didn't rip off your wife. She just doesn't read the fine print. The New Consultant Kit is only $155, not $300. The Personal Website renews cyclically, as stated in the Web Site Agreement. It also states by purchasing the Personal Website, you agree to let Pampered Chef charge you automatically on your next billing cycle UNLESS you follow the instructions to cancel the website. When cancelled before the next billing cycle there is no cancellation fee.

9. We go above and beyond to satisfy our customers. Not everyone is going to be happy, but we do what we can to make it work. That being said, don't call in screaming at us about how your Food Chopper broke and you require that we send the replacement right away "or else".

10. Quit taking your lives for granted and step back and realize how privillaged you really are. Start being better people and better parents. We hear your children screaming in the background, quit using the TV as a babysitter.

     
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Posted by yoke on 2010-02-09:
PC is not worth it. You can get the same products at the retail stores or Flea Markets alot cheaper and better quality. Everytime I had an issue with something breaking, even with the receipt I had to jump through hoops to get my replacement. After 2 stones breaking I said no more. My stone I bought at the Flea Market has lasted 3 years, PC lasted about 3 months.
Posted by PepperElf on 2010-02-09:
they have to PAY to sell the product from home?

now that's why i prefer party lite when it comes to selling.
they don't charge you for the kits
Posted by Anonymous on 2010-02-09:
Well if I ever had any doubts, the attitude expressed in this post would convince me to NEVER buy any of that overpriced junk.
Posted by grandma005 on 2010-02-09:
I agree with Ken. If the Company's attitude matches yours I would not buy any of your JUNK either. If a Company cannnot stand behind their merchandise they are not going to get my money. I think that you should start looking for the nearest unemployment office.
Posted by yoke on 2010-02-09:
IMO if the product breaks you should not have to pay for anymore shipping. The company should have to eat it. I had one consultant tell me she needed all the pieces of the shattered stone. I tried to explain in was all over my oven and she insisted that she needed the entire stone. That was the last time I ever bought anything from them.
Posted by redmx3racer on 2010-02-09:
I've had my PC pizza stone for well over 10 years, use it for everything from pizza to fries to chinese leftovers. Love it, could not live without it. However, lots of items they sell do seem to be overpriced.

And, OP-I read reviews on here almost daily about my company. I can easily see the other side of the story in most cases. While I can speak to what I/and the location I run do, I can't speak for what happened at a location that is not mine. I'm amazed when I attend workshops/meetings with others from across the country and they don't know some of the most basic information. So imagine what they tell our customers, as opposed to what I tell customers.
Posted by PepperElf on 2010-02-09:
thought it depends on why it breaks.
i do agree that it if breaks from misuse it's not any company's fault.

then again i'm not that fancy when it comes to pizza. into the toaster oven for long enough to cook, cut it, and it's food. i don't use stones for something like that
Posted by FlShopper on 2010-02-09:
That was an informative post. You should've ended it after item #9, however. The last comment was unnecessary and insulting.
Posted by Anonymous on 2010-02-09:
Was #10 really necessary?
Posted by PepperElf on 2010-02-09:
the real question about #10 is...

is it offensive because of the tone of voice
or because of the accuracy?

Posted by Anonymous on 2010-02-09:
I'm not offended by it (I don't have children)... just was it really necessary.
This is "informative" post is about Pampered Chef... not about how to raise children. Stick to the topic at hand.
Posted by Anonymous on 2010-02-09:
I love my PC stoneware pieces. As long as you treat them the way they tell you to they will last pretty much forever.

#10 is so true.
Posted by Anonymous on 2010-02-09:
OP- If you work for PC, I think they would terminate your contract/employment immediately. Im sure PC would not take this review about their company lightly.. They may even sue. They way you wrote this is out of line. If you were trying to make your company look good, you did the opposite.
Posted by Anonymous on 2010-02-09:
How Tenn? All except number 10 is professional. Number 10 is the truth. I worked phone customer service and people call fussing and have all kinds of crap in the background going on where you can't hear them.
Posted by Anonymous on 2010-02-09:
It doesnt matter. Its rediculous. If you don't like your job, QUIT, dont come on here and voice your frustrations about your job to us. I don't want to hear it. If you have a valid point, then fine. I am saying, due to this post, I would NEVER buy anything by papmered chef and I think that if anyone of power within the company was to find out an employee was taking it apon themselves to slander their company, they would be immediately terminated.
Posted by Principissa on 2010-02-09:
And exactly what pray tell would you have a parent do while they are on the phone with you? I assume after the third or fourth time of having to be put on hold with the parent so they could take care of their screaming child, you'd get annoyed and either A. hang up and end the call or B. become irritated with the parent for actually being a parent and give them an attitude. Which is it?

I seriously doubt letting a kid watch television so that their parents could make a call to customer service is detrimental to the children, tying them to a chair and gagging them so they will sit still and be quiet while they are on the phone with you would be though.
Posted by Anonymous on 2010-02-09:
Tennboy, Well said. When I read this earlier this morning my first thought was along the lines of what Ken posted. Holy cow I would think somebody working for the company would want to sell up the virtues of their company and not finger wag. You said it best when you posted, 'If you were trying to make your company look good, you did the opposite'.
Posted by Anonymous on 2010-02-09:
I would just hang up and let them call back.
Posted by PepperElf on 2010-02-09:
very true. if sis and i were screaming and making noise, mom would have excused herself from the phone call, punished us, and then called them back.

we learned to behave when mom was on the phone

Posted by Anonymous on 2010-02-09:
I am sure, being in that type of customer service is rough. Im sure you get frustrated people calling, who have been on hole for 30-45 minutes....there are good parts and bad parts to every job.

I used to be a manager of a video store. Ive had my share of polite customers, and plenty of gargbage customers too. You have to take the good with the bad in ANY industry.

Your JOB is to provide the best service you can for the customers. Some of them may have infants who may start crying in the middle of the phone call. What do you really expect them to do? Throw their infant in the bedroom and shut the door?

Lady, if a company wants to have decent customer service for their customers, they will make it more than easy to just hang up on a customer without noting a reason why, and have logs on the customer's account on which agent they were talking to, in case a situation arises.

As I said. If you don't like your job quit. No one wants to hear someone ranting about the customers they deal with while doing their job. WE ALL HAVE BEEN THERE. You dont see ME writing a review about MY company without their consent.

As I said, Im sura PC would be against this review, and if they found out who wrote this would be terminated. They work for PC, so they are basically representing this company in a negative way.
Posted by madconsumer on 2010-02-09:
this has not changed my mind on my pampered chef orders.
Posted by laklisa on 2010-02-09:
Actually Tenn I agree with you up to a point. Gemma is not being slanderous-or libelous. I don't see where she has said anything negative about her company (unless I missed something). However the "attitude" that comes through does leave a bad impression.
Posted by Anonymous on 2010-02-09:
lak, it probably comes through as being tired of repeating the same thing over and over. I feel the same way at work sometimes. People hollering about the self checkouts when if they would only pay attention and listen and read.
Posted by laklisa on 2010-02-13:
Oh with the job I have at a call center, I am a broken record LOL
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