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Panasonic Blu-Ray


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Lousy business practices & customer service, will never by Panasonic again
Posted by RikkiDM on 12/12/2010
Well, I see I am in good company. I ordered a Blu-Ray player from PanasonicDirect on 11/26/10. I too received almost immediately a confirmation email that my order would be shipped in 1 to 3 days. By 12/8, I was concerned because my order had not arrived yet so I went to the website to check the order status. Imagine my surprise that the status had in no way been updated. I sent an email to customer service to inquire about the status but to date have had no email response, there was a voicemail left on my phone that the unit s backorder with an expected fulfill date of 1/5/11 - not acceptable as this was supposed to be a Christms gift. I also feel that as a matter of good business practice, their voicemail should have been followed up by an email especially as they did not reach a person - suppose the voicemail didn't get through? I guess they didn't want anythng in writng. Naturally enough, I wanted to cancel my order and ther is NO way to do this from the site. Emailed them again several times to cancel my order - no response to date. Started trying to reach them by phone yesterday. after going through the ringer with the automated voices system at the online order support # (800-405-0652)- which by the way, doesn't understand the phrases "cancel order" and "I want to speak with a representative" - I was put on hold on 2 different occasions while being transferred to a representative and was disconnected each time - the first after holding for 16 minutes and the second after being on hold for 26 minutes. After calling back yet again, I finally got a message that they are closed (this was during the normal operating hours posted on their web site). I kept tryng throughout the day and I also called the other support number posted on the web site (800-211-7262) and after doing contortions again to get through the automated voice system, I finally reached a live operator who said he would transfer me to the sales department - got the same closed message again. Figured I tried another route and got through to tech support and after being transferred to a supervisor (initially told none was available but I said I would wait until one was available) I was told the sales department was having technical issues and was closed but they would pass along my cancellation request and "hopefully" I would receve a call back from sales within 48 business hours. Frankly, Panasonic has ZERO credibilty with me at this point and I don't believe I will receive a call. If I don't receive a cancellation confirmation by the end of the week, I will be contacting the Better Business Bureau and the FTC as this company's practices are bordering on fraudulent.
     
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Posted by bcd on 2010-12-12:
I also have experienced unsatisfactory support from Panasonic (3 out of 3 times). Good review.
Posted by trmn8r on 2010-12-12:
I had good support from Panasonic, but the year was 1978. Things may have changed since then.
Posted by LoveHonestDeals on 2010-12-27:
I totally agree. I also ordered a High Def camcorder during the Thanks Giving weekend. Only once did the customer service replied saying that the item is back ordered. After that, till today more than month, there is no change in the order status and no one is picking up the call or responding to emails. I have even sent emails asking them to cancel it so that I can order something else from Amazon et al.

Don't know why this company is allowed to sell in US. The govt should close down this company in US.
Never..never again will I buy a Panasonic product nor will I recommend to my friends.

Stay away from this company and products!
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Panasonic's poor customer support.
Posted by G4JetGuy on 07/08/2010
I purchased this rather upscale PanaSonic DVD player new several months ago. Having had several PanaSonic products in the past I was confident that PanaSonic would support their products but that assumption was incorrect. Granted, I didn't all the homework I should have and did not discover until I powered up the unit that NETFLIX was not supported. However PanaSonic made an agreement with NETFLIX shortly after my purchase and I assumed there would be a firmware update so that I would be able to stream NETFLIX movies. Bad assumption. After communicating with PanaSonic I received an email (very unfriendly) saying in essence that PanaSonic had no intention of addressing this problem, the bottom line being that if I wanted to receive NETFLIX I'd have to but a new unit. Well folks that's exactly what I did. I replaced my older PanaSonic TV and DVD player with a SAMSUNG 46" LCD and a SAMSUNG BluRay DVD player that perform beautifuly. Friends and neighbors are impressed with the picture and performance of these units and two of them have purchased the identical DVD player.

GO SAMSUNG
     
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Posted by MDSasquatch on 2010-07-08:
How is Panasonic responsible for this? If the player does everything it claimed to at the time of purchase, you got what you paid for.

This is like someone expecting Ford to upgrade all of their Mustangs to turn 800hp and roll down the highway at 190mph because they are now running in NASCAR.
Posted by Helpful on 2010-07-08:
I don't see any reason to blame Panasonic for not redoing firmware to support something they never claimed would be supported to begin with. I don't necessarily like everything Panasonic does, but I love their DVD players. They've got one of the most supportive disc format players in the industry. I use them throughout my home.

And if you think Samsung doesn't have any complaints, maybe you better check this site again.

Best of luck.
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