MCALLEN, TEXAS -- Panasonic = Worst customer service ever? Maybe. Just spectacularly bad ‘customer service.' You would not BELIEVE what scumbags this company is! I called three weeks ago to find out what it would cost to get the sensor of my Lumix DMC-LX5 cleaned. I mean, take a look how dirty this camera is: **. And the camera is only two years old! It started with one splotch and then, BAM!, all of a sudden, one day I turned it on and it looked like that. I've owned cameras twice as long and never had a problem like that.
So I called their ‘support line' at 800-211-7262 and suffered through the stupid automated ‘help' system until I finally talked to a live human who told me it would cost $50 to get the sensor cleaned. He gives me this address in McAllen, Texas where they do the work and tells me to mail it there. But he won't give me a reference or case number, instead telling me to just put a letter in the box with the camera. I thought that was weird but just in case I paid extra for tracking and insurance. So I mailed it that day to Texas.
Yesterday I got a Service Authorization Form letter from Panasonic stating it's now $156.50(!) with absolutely NO EXPLANATION as to why the additional costs are required. So today I called Panasonic ‘customer support' at the same number (and suffer through the automated ‘help' system--God, WHY do companies use these stupid things?) and they basically tell me to ** off. Then I get “**,”--if that's his real name, who knows--who interrupts constantly and isn't much help and tells me, basically, tough, that's the price. And since I don't have a CASE NUMBER (See how they scam you now?) they can't prove I was quoted that price.
So I ask to speak to a supervisor and he puts me on hold for half an hour. That's “**”--if that's his real name--gets on and is unfriendly from the start. Here's a tip, ‘**,' when somebody greets you with , “Hi, how are you doing?” You don't respond with SILENCE. It's rude. Didn't the dog you call a mother teach you that? Anyway, I tell him what my problem is with the quote and the unexplained up-charge in the estimate and he responds, “So what I'm hearing is you are saying you don't want us to repair it and to box it up and ship it back to you.” Uh, no, that's not what I said AT ALL.
And it pretty much went downhill from there. He didn't make one single attempt to resolve the issue in ANY WAY shape or form. Basically, “**” isn't really somebody who's hired to RESOLVE an issue. He's hired to anger you until you either start screaming or use profanity and he's justified in hanging up on you, or he waits you out until you just hang up. Either way, they win. Because what Panasonic is doing can be described in three words: BAIT AND SWITCH. It's literally a used car lot tactic that's be adopted by a multi-national electronics company. Their phone line gives you one price and then, when you mail it in, they quote you another.
Panasonic ‘customer service' is the WORST I think I've ever dealt with. It's unbelievable. I'll ask you the same thing I asked “**”: Does Panasonic really think that by institutionalizing service THIS BAD that I will EVER buy another Panasonic product again? Because I won't. I am DONE with Panasonic. Never again. That company can DIE. I'll buy another camera but NEVER a Panasonic camera again. Or a DVD. Or ANYTHING.
Wow. Spectacularly bad 'customer support.' In the end he put me on perma-mute (You know, where they don't actually hang up, they just leave the line open until you hang up) for over TWO HOURS AND TEN MINUTES. That's when I wrote this review and POSTED IT. Die Panasonic. Just die. PS: As of this posting I'm STILL on perma-mute!
If you are considering buying a Panasonic product - DON'T. I have NEVER dealt with a company that has worse customer service on top of poorly made products. If you read the other reviews you will know what I am talking about. If your product has a problem, which mine did after just 4 months, the frustration you will go through in trying to get it repaired is not worth the purchase.
Their entire "customer service" department is set up to deny any warranty claims. First you begin with an automated telephone system that does not allow you to opt out to speak to a live person. Even when you have an extension number, there is no option to get there. In the end, Panasonic will find an excuse not to cover your product. With so many other products available, why buy a Pansonic?
I bought a Panasonic digital camera last week to use in at an important function/job where I needed the pictures immediately afterwards (my film camera wouldn't cut it with processing time). Unfortunately that wasn't possible. The software included with the camera was not working with my computer (Windows XP). When I spoke to customer service, the woman suggested I take the camera back and get a different brand altogether. She also suggested I buy the needed software - that supposedly was included with the camera - myself, for $40 and they would not reimburse me!!
When I let her know I would be informing others of my poor experience with Panasonic she said "That's fine with me." I can only imagine what the CEOs of Panasonic would think of that!! Regardless, I'm now stuck waiting 2 weeks for something that should have been included to begin with. Not to mention the two hours I spent trying to get this straightened out and speaking with Panasonic's rude customer service people.
NEW YORK, NEW YORK -- I sent an FX78 camera for repair during warranty period. The eyes of people taken with flash show white dots. The camera was returned unrepaired with the advice to stop taking pictures with flash. I spent $350 for this camera and now it should go to the garbage. Can you do something, replace this camera? At the beginning it was OK.
Camera no longer would turn on. Sent in. They refused warranty due to a mar on the camera, not related to malfunction. Said they could not reuse the camera in their exchange program so I asked them to just fix my camera and send it back to me. They told me that that was their policy was to not fix cameras with any blemish on it and they would not repair my camera and send it back, but I could buy a rebuilt one for $190.