NEW YORK, NEW YORK -- I sent an FX78 camera for repair during warranty period. The eyes of people taken with flash show white dots. The camera was returned unrepaired with the advice to stop taking pictures with flash. I spent $350 for this camera and now it should go to the garbage. Can you do something, replace this camera? At the beginning it was OK.
Camera no longer would turn on. Sent in. They refused warranty due to a mar on the camera, not related to malfunction. Said they could not reuse the camera in their exchange program so I asked them to just fix my camera and send it back to me. They told me that that was their policy was to not fix cameras with any blemish on it and they would not repair my camera and send it back, but I could buy a rebuilt one for $190.
If you are considering buying a Panasonic product - DON'T. I have NEVER dealt with a company that has worse customer service on top of poorly made products. If you read the other reviews you will know what I am talking about. If your product has a problem, which mine did after just 4 months, the frustration you will go through in trying to get it repaired is not worth the purchase.
Their entire "customer service" department is set up to deny any warranty claims. First you begin with an automated telephone system that does not allow you to opt out to speak to a live person. Even when you have an extension number, there is no option to get there. In the end, Panasonic will find an excuse not to cover your product. With so many other products available, why buy a Pansonic?
I bought a Panasonic digital camera last week to use in at an important function/job where I needed the pictures immediately afterwards (my film camera wouldn't cut it with processing time). Unfortunately that wasn't possible. The software included with the camera was not working with my computer (Windows XP). When I spoke to customer service, the woman suggested I take the camera back and get a different brand altogether. She also suggested I buy the needed software - that supposedly was included with the camera - myself, for $40 and they would not reimburse me!!
When I let her know I would be informing others of my poor experience with Panasonic she said "That's fine with me." I can only imagine what the CEOs of Panasonic would think of that!! Regardless, I'm now stuck waiting 2 weeks for something that should have been included to begin with. Not to mention the two hours I spent trying to get this straightened out and speaking with Panasonic's rude customer service people.