Panasonic - Page 2

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1.7 out of 5, based on 3 ratings and
42 reviews & complaints.
www.panasonic.com
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Poor Customer Service
By -

Customer service here stinks. I purchased a new camcorder directly. It initially indicated that it would ship within 3 days (ordered the day after Thanksgiving). I called a week later - when their website still indicated that it would ship in 3 days and customer service indicated that they did not know if it would ship in time for Christmas.

I got it in time for Christmas after all but the USB cable in the box did not fit the camcorder - very obviously the end was not compatible with the camcorder. I have spent over an hour with various customer service reps. I also sent photo images to customer service via e-mail. They referred me back to the phone support where I got no help. Finally an agent gave me another e-mail to send my complaint to. He indicated that they would "probably" send me another USB cable free of charge - as if that is doing me a favor. I like the camcorder. Just hope you don't need customer service!

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I normally don't write complaints, this is the worst customer service I've ever experienced.
By -

I have been waiting on a replacement part for a shaver for FOUR OR FIVE months. This is a part I need to use the shaver properly. They said it was in production, but I can't imagine it would take this long to make a small plastic/foil part. I have called multiple times. One time, the lady was dumb or intentionally trying to be annoying, I'm not sure which. She was saying the part wasn't ordered. I told her I paid with my credit card. I said how do you not understand what I'm saying, she kept saying I don't understand. I asked to speak to her manager, and hung up the phone before I got there to talk to a different associate because I was so frustrated with her.

I called back and talked to a different associate that tracked down my order and was much more helpful. She said she'd find out how long the wait is on the replacement, and let me know within a week. Well, it's been a week. Now I called back, and it says their support center is closed, even though it's their business hours. I just ordered the part online, and tried to track it through my email. But it says the e-mail is invalid. How could the email be invalid if I used it for my order?

I have never had any of these problems before from any customer support. I ordered a simple part, and am waiting for MANY MONTHS for it. The product is good, but the customer service is TERRIBLE. If you buy any of their stuff, pray that nothing breaks or you don't need to go to customer service to get any sort of replacement parts from these guys.

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Out of the box and broken
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So I purchased a 54 inch plasma for football season through AMAZON.COM, but in actuality (and not to my knowledge) I bought the TV from 6th AVE ELECTRONICS. Amazon promises delivery in 3-5 business day, but what really happens is that the company you buy from has a totally different set of parameters; ten days for delivery.

Eight days after I placed my order the TV shows up. So excited, I plugged in the TV and poof the thing smells like smoke and no picture. The power light blinks and I try everything but no picture. No one cares that I spent a couple thousand on a TV that doesn't work. Two to three weeks for parts, can't even exchange it. Please don't buy from Panasonic and especially 6th ave electronics.

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42 Inch Plasma Panasonic TV Gone Bad
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I bought a 42 inch Panasonic plasma from Circuit City in 2007. Now at 2010 this $1000.00 TV went out. Took it to the repair man as well, and he informed me that it was the power supply, and that it would cost me another $371.00 not counting the $50.00 I already paid him. He also tells me he not sure if that all of the problem after he fixes the power supply.

I'm really unhappy with Panasonic, if they can't make a TV set to last longer than 3 years. I see not so good future for them because people will stop buying products from them. So I guess I'm asking Panasonic to fix my TV from the repair man.

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Worst Experience
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I had purchased a Panasonic microwave oven Model NN-CD997S (Serial No. **) in November 2009, but after operation of few month it got some problem and went off (Dead Set) in the beginning of May 2010. Machine handed over to Panasonic authorized Service Center on May 07, 2010 under the warranty for rectification but it couldn't be done until to date due to unavailability of spare parts. With constant follow up with service center country office the issue is yet not resolved which has cost me lot of time, resources and mental disturbance.

Since this household item is not in sue for the purpose is intended and purchased for, which is the worst ever experience I had with Panasonic even under valid warranty cover.

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50" Plasma TH50PZ800UA
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I Purchased a supposed "top of the line" 50" PanaSonic Plasma television in November of 2008 for $2000. We enjoyed our television for 18 months until one day we went to turn it on and NOTHING, except a red flashing light at the power button. I contacted Panasonic only to be informed my warranty had expired at 12 months. They inquired how many times the light was flashing, which obviously meant something to them, but was not important enough to share with me. I was then told it would have to be taken to a service dealer at my expense.

Imagine my disappointment when it was diagnosed with a power supply failure and in need of a new board only a year and a half after purchase! More than that, it set me back over $500! I am highly disappointed in the quality and service of this product. It was professionally installed and protected by a power box which was tested by an electrician, after this incident, and had not suffered any damage from a surge. Panasonic is SO confident in the replacement part it is guaranteed for 90 days. After my experience, and reading of those sharing the same experience, I regretfully will not purchase another Panasonic television.

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The Invisible Company
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After extensive review I purchased the highly recommended Lumix Gf1. I have a simple question that needs answering. How to format the SD card? This is a no-brainer for most digital cameras. I own six. But none from Panasonic. I teach workshops on the use of digital cameras.

Formatting is a basic process. Their manual suggests it be done, but neglects to spell out how. Emails and phone calls are ignored. It would seem as though Panasonic would have learned from the success of many companies, and the failure of others, that making a desirable product must be supported by top-notch service. If I had known they were unreliable I would have purchased another brand. And certainly will do so next time around.

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Bath fan
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MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?) And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.

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Some Bad Warranty and Product
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Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it.

When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not Panasonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.

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DMR-EZ28K DVD Recorder
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I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For several weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.

I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS website that items will be repaired or replaced with a reconditioned or new unit with a one week turn around. Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephoning and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.

My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.

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