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Panasonic Consumer Reviews - Page 2

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Worst Experience
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I had purchased a Panasonic microwave oven Model NN-CD997S (Serial No. **) in November 2009, but after operation of few month it got some problem and went off (Dead Set) in the beginning of May 2010. Machine handed over to Panasonic authorized Service Center on May 07, 2010 under the warranty for rectification but it couldn't be done until to date due to unavailability of spare parts. With constant follow up with service center country office the issue is yet not resolved which has cost me lot of time, resources and mental disturbance.

Since this household item is not in sue for the purpose is intended and purchased for, which is the worst ever experience I had with Panasonic even under valid warranty cover.

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50" Plasma TH50PZ800UA
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I Purchased a supposed "top of the line" 50" PanaSonic Plasma television in November of 2008 for $2000. We enjoyed our television for 18 months until one day we went to turn it on and NOTHING, except a red flashing light at the power button. I contacted Panasonic only to be informed my warranty had expired at 12 months. They inquired how many times the light was flashing, which obviously meant something to them, but was not important enough to share with me. I was then told it would have to be taken to a service dealer at my expense.

Imagine my disappointment when it was diagnosed with a power supply failure and in need of a new board only a year and a half after purchase! More than that, it set me back over $500! I am highly disappointed in the quality and service of this product. It was professionally installed and protected by a power box which was tested by an electrician, after this incident, and had not suffered any damage from a surge. Panasonic is SO confident in the replacement part it is guaranteed for 90 days. After my experience, and reading of those sharing the same experience, I regretfully will not purchase another Panasonic television.

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The Invisible Company
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After extensive review I purchased the highly recommended Lumix Gf1. I have a simple question that needs answering. How to format the SD card? This is a no-brainer for most digital cameras. I own six. But none from Panasonic. I teach workshops on the use of digital cameras.

Formatting is a basic process. Their manual suggests it be done, but neglects to spell out how. Emails and phone calls are ignored. It would seem as though Panasonic would have learned from the success of many companies, and the failure of others, that making a desirable product must be supported by top-notch service. If I had known they were unreliable I would have purchased another brand. And certainly will do so next time around.

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Bath fan
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MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?) And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.

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Some Bad Warranty and Product
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Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it.

When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not Panasonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.

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DMR-EZ28K DVD Recorder
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I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For several weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.

I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS website that items will be repaired or replaced with a reconditioned or new unit with a one week turn around. Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephoning and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.

My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.

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Great Service from Panasonic Plasma
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I have a two year old Panasonic plasma 1080P set. It died the seven blinking light death on Tuesday afternoon, I called Panasonic's Concierge service about 7PM, ** on team 20 gave me great help to check the problem but it needed to go in for service. He set up an appointment for pickup the following Monday but I got a call the next morning and Lin's service picked it up. They said they would try to have it back but being the Holidays could not promise at 1PM. Christmas eve they brought it back repaired and re-hooked it up. Total time from call to return - 30 hours.

I had a service contract with Best Buy but Panasonic took care of every detail, no lugging it in or lines or anything. This is the best service I have ever had from anyone. NO CHARGE. This was very reassuring as I have two Panasonic plasma sets and have had my three sons buy them, as well as recommending them to anyone for several years. The picture and sound of my set is superb no surround sound needed, I do think the real wood cabinet that holds it helps to enrich the sound just like old time radio cabinets did. Panasonic is the premier plasma set and I prefer the picture to the new LED or LCD sets, so much more organic. More like film.

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Poor Craftsmanship
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I purchased this 50" Panasonic slightly less than 2 months ago. I kept the box and all packaging because I knew I was moving soon. I re-packaged the TV put carefully loaded it into my truck, carefully unloaded it. Unpackaged it and everything was fine. I put down the TV pedestal placed the TV on it, bolted the stand in place. Slowly and carefully lifted the TV of the ground and gently set it on a dresser when we heard a cracking sound and the pedestal had 2 large cracks for no reason. No reason at all. It is made from plastic and perhaps can't support the weight of it's $1000 TV.

** I contact Panasonic thinking they will replace the clearly defective stand. I send them photos and proof of purchase and they tell me they don't cover any kind of physical damage. Even though it's clearly a defect for a brand new stand to break for no reason after being very carefully handled, it's not their problem. Just don't buy Panasonic unless you are looking to have to pay to replace their poorly manufactured parts.

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Worst Customer Support Ever
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I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours. As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.

this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.

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No Customer Service
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MICHIGAN -- Purchased two vent fans from PanaSonic. Love the product and hated the worthless customer service. Who is in charge of this company? Whoever the CEO is is another example of short sighted American managers who think that sending CS dept to India is a good idea. The worst ever, long wait time and they were clueless about their product, I knew more than they did, like the ** at Home Depot. No wonder your company lost money again and it will continue to do so with your poor customer service. Make sure you lay off more workers while you get another big bones. Time for a revolution!

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Panasonic Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 2 ratings and
37 reviews & complaints.
Contact Information:
Panasonic
One Panasonic Way
Secaucus, NJ 07094
210-348-7000 (ph)
201-348-7209 (fax)
www.panasonic.com
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