So I purchased a 54 inch plasma for football season through AMAZOM. COM, but in actuality(and not to my knowledge) I bought the TV from 6th AVE ELECTRONICS. Amazon promises delivery in 3-5 business day, but what really happens is that the company you buy from has a totally different set of parameters; ten days for delivery. Eight days after I placed my order the TV shows up. So excited, I plugged in the TV and poof the thing smells like smoke and no picture. the power light blinks and I try everything but no picture. No one cares that I spent a couple thousand on a TV that doesn't work. two to three weeks for parts, can't even exchange it. Please don't buy from PanaSonic and especially 6th ave electronics. 4 Replies - Latest reply on 09/18/2010Add reply
The black hole of McAllen, TX
MCALLEN, TEXAS -- I have (or should I say "had"?) a Panasonic DVD Recorder that worked pretty well for about 4 /12 years. When certain things weren't working right, I called Panasonic Customer Service and described the ... read full review5 Replies - Latest reply on 07/03/2011
Lousy Customer Service
In mid July of 10, my PanaSonic TV stopped working....after going through all the checklists I concluded the thing needed work by a technician. I contacted PanaSonic directly and gave them a host of ... read full review2 Replies - Latest reply on 09/04/2010
Worst customer service ever!
I receive the projector but only tried to install after 6 weeks because I was traveling. When the Geek Squad tried to install it we found out that the the projector (PJ) was DOA (Dead on Arrival)Here ... read full review2 Replies - Latest reply on 07/28/2010
I had purchased a PanaSonic microwave oven Model NN-CD997S(Serial No. 5G69120444) in November 2009, but after operation of few month it got some problem and went off(Dead Set) in the beginning of May 2010. Machine handed over to PanaSonic authorized Service Center on May 07, 2010 under the warranty for rectification but it couldn't be done till to date due to unavailability of spare parts. With constant follow up with service center country office the issue is yet not resolved which has cost me lot of time, resources and mental disturbance.
1 Replies - Latest reply on 07/15/2010Add reply
Since this house hold item is not in sue for the purpose is intended and purchased for, which is the worst ever experience I had with PanaSonic even under valid warranty cover.
50" Plasma TH50PZ800UA
I Purchased a supposed "top of the line" 50" PanaSonic Plasma television in November of 2008 for $2000. We enjoyed our television for 18 months until one day we went to turn it on and NOTHING, except ... read full review1 Replies - Latest reply on 07/03/2010
The Invisible Company
After extensive review I purchased the highly recommended Lumix Gf1. I have a simple question that needs answering. How to format the SD card? This is a no-brainer for most digital cameras. I own ... read full review4 Replies - Latest reply on 06/24/2010
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN> The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.Add reply
MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?)
And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.
2 years of use & the Power supply dies. red power light blinks 10 times, pauses for 3 seconds & starts blinking again. No sound, no picture, no nothing. PanaSonic customer service said my warranty was no longer providing coverage and referred me to a repair shop today. Repair bill will be $500. Not was was expected from a top rated plasma TV. 3 Replies - Latest reply on 03/04/2010Add reply
Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it. When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not PanaSonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.1 Replies - Latest reply on 03/01/2010Add reply
I purchased this TV in November 2007, it just stopped working while I was watching a movie. the TV will not power up and panasonics tech affairs had no helpful info. the red power light blinks 7 times, has anyone else had this experience, any useful suggestions out there? 1 Replies - Latest reply on 07/15/2013Add reply
I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For severl weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.
1 Replies - Latest reply on 09/13/2010Add reply
I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS web site that items will be repaired or replaced with a reconditioned or new unit ith a one week turn around.
Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephonic and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.
My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.