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40 Reviews & Complaints
www.panasonic.com


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Panasonic Customer Service needs improvement
Posted by Cmyousaf on 04/13/2011
Panasonic Customer Service really needs improvement.

     
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Posted by Anonymous on 2011-04-13:
OK. Why?
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Panasonic Phones - Garbage
Posted by Zimmermankeith on 04/01/2011
Panasonic phones are throw-aways. Keypads only last about 1 year with relatively lite use. Then are not useable because keys require multiple hard pushes to register and it's nearly impossible to enter a number correctly.
If you buy a Panasonic phone, you should plan on replacing it in about a year.
     
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Posted by CrazyRedHead on 2011-04-01:
If you are talking LL phones, then I have had mine for almost 3 years and both are still working fine.
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Obsolete After 5 Months-Customer "Service" Ha!
Posted by Kernel on 01/28/2011
I must take some blame because my father always said that a product is only as good as the company that will stand behind it. Had I read the reviews which scores of dissatisfied customers have posted online about their problems with Panasonic's Customer Seervice Department, I would never have purchased anything from this manufacturer. We have a blue-ray subscription with Netflix and about two weeks ago none of the discs played-we get a message that the disc is incompatible with the unit. All discs appear to be in good shape-we clean them anyway-properly and also use a cleaner for our machine. Same result. Try the discs on our friend's machine (not-Panasonic) and they play perfectly. First call is to Netflix which tells us that the newer discs they send out have been encoded with a security feature and our unit needs a firmware upgrade. They suggest we call Panasonic. On Friday, 1/21, we call Panasonic and they instuct us to go on their website and download firmware which they say will correct this problem. We do so. But our discs still do not play. Call Panasonic and the service representative tells us that their product is superior to our friend's player because his is allowing defective discs to play while theirs in more selective! Now I know I've gone through the looking glass and beyond. After an interminable wait to speak with a supervisor, the representative gets back on and says that she was told that we need upgraded firmware beyond which is currently being offered on their website but that it will be sent to us to upgrade our player in 7-10 business days. I ask for expedited service such as Fedex etc because of the trouble we've been through and the misinformation. Wednesday's mail comes and goes without anything from Panasonic. My wife calls and after restating the whole history finally gets to speak to a supervisor who tells us that by buying a SD card our problem would be solved. Paid $12 and it did not work. Call back the next day and after being talked down to as though we were dolts are told that the supervisor who advised us to purchase SD card is on a break but would call us back shortly. After 1 1/2 hours with no callback, we call Panasonic and go through the trials and tribulations of speaking to a supervisor who barely responds to our questions, offers no help whatsoever and repeatedly asks are we in the same room as the player and TV. We have learned our lesson-will donate this player to a school, check out customer service ratings of two companies we had in mind and purchase a player which its company supports with able and courteous service.
     
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Posted by tnchuck100 on 2011-01-28:
"...will donate this player to a school"

Why are you mad at the school?
Posted by MDSasquatch on 2011-01-28:
Chuck beat me to it!

Get a PS3; they are the best players on the market if you want to listen to CDs, play DVDs, play BlueRay, stream Netflix or play games.
Posted by kernel on 2011-02-21:
A school can use the player to play discs that are not blu ray and was given with that proviso
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Poor Customer Service
Posted by Dnt buy on 12/29/2010
Customer service here stinks. I purchased a new camcorder directly. It initially indicated that it would ship within 3 days (ordered the day after Thanksgiving). I called a week later - when their web site still indicated that it would ship in 3 days and customer service indicated that they did not know if it would ship in time for Christmas.

I got it in time for Christmas after all but the USB cable in the box did not fit the camcorder - very obviously the end was not compabible with the camcorder. I have spent over an hour with various customer service reps. I also sent photo images to customer service via e-mail. They referred me back to the phone support where I got no help. Finally an agent gave me another e-mail to send my complaint to. He indicated that they would "probably" send me another USB cable free of charge - as if that is doing me a favor.

I like the camcorder. Just hope you don't need customer service!

     
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I normally don't write complaints, this is the worst customer service I've ever experienced
Posted by Terriblyfrustratedbycustomerservice on 12/11/2010
I have been waiting on a replacement part for a shaver for FOUR OR FIVE months. This is a part I need to use the shaver properly. They said it was in production, but I can't imagine it would take this long to make a small plastic/foil part. I have called multiple times. One time, the lady was dumb or inentionally trying to be annoying, I'm not sure which. She was saying the part wasn't ordered. I told her I paid with my credit card. I said how do you not understand what I'm saying, she kept saying I don't understand. I asked to speak to her manager, and hung up the phone before I got there to talk to a different associate because I was so frustrated with her. I called back and talked to a different associate that tracked down my order and was much more helpful. She said she'd find out how long the wait is on the replacement, and let me know within a week. Well, it's been a week. Now I called back, and it says their support center is closed, even though it's their business hours. I just ordered the part on line, and tried to track it through my email. But it says the e-mail is invalid. How could the email be invalid if I used it for my order? I have never had any of these problems before from any customer support. I ordered a simple part, and am waiting for MANY MONTHS for it. The product is good, but the customer service is TERRIBLE. If you buy any of their stuff, prey that nothing breaks or you don't need to go to customer service to get any sort of replacement parts from these guys.
     
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Posted by olie on 2010-12-11:
Dispute this immediately with your credit card company! Look on the back of a recent bill to find out the number to call.

Panasonic may be trying to make you just give up and purchase a new shaver. You'll likely do so, of course, but it certainly won't be a Panasonic, will it?
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Out of the box and broken
Posted by Asantonelli on 09/16/2010
So I purchased a 54 inch plasma for football season through AMAZOM. COM, but in actuality(and not to my knowledge) I bought the TV from 6th AVE ELECTRONICS. Amazon promises delivery in 3-5 business day, but what really happens is that the company you buy from has a totally different set of parameters; ten days for delivery. Eight days after I placed my order the TV shows up. So excited, I plugged in the TV and poof the thing smells like smoke and no picture. the power light blinks and I try everything but no picture. No one cares that I spent a couple thousand on a TV that doesn't work. two to three weeks for parts, can't even exchange it. Please don't buy from PanaSonic and especially 6th ave electronics.
     
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Posted by Helpful on 2010-09-17:
You know, the problem, it sounds like to me, is that you made such a major purchase mail order. Is there really a good reason you did so?
Posted by Tonkey on 2010-09-17:
Working in an electronics retail store, every day I get customers wanting me to price match to some random website that is offering a television for a incredibly low price. These "deals" are typically way below our cost, and I cannot match them. When you buy online for really cheap, you take the risk it could be a refurbished TV or it could be damaged in transit. Good luck!
Posted by CaptainSpaulding on 2010-09-18:
Your complaint is against the place that you ordered that high definition television from, not against Panasonic!

I have two Panasonic HDTVs (One is a 47 inch Plasma, and the other is a 37 inch LCD), and they are both excellent!
Posted by Helpful on 2010-09-18:
I agree completely with Tonkey and CS.
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42 Inch Plasma Panasonic TV Gone Bad
Posted by Goatee49 on 08/17/2010
I bought a 42 inch Panasonic plasma from circuit city in 2007 now at 2010 this $1000.00 TV went out took it to the repair man as well, and he informed me that it was the power supply, and that it would cost me another $371.00 not counting the $50.00 I already paid him. he also tells me he not sure if that all of the problem after he fixes the power supply.

I'm really unhappy with Panasonic, if they can't make a TV set to last longer than 3 years I see not so good future for them cause people will stop buying products from them. so I guess I'm asking Panasonic to fix my TV from the repair man.
     
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Posted by Helpful on 2010-08-17:
Unfortunately, if the product is not under warranty, I wouldn't begin to expect coverage of your television. Arbitrarily covering your service, not being under any form of warranty, would raise the price of the product throughout the market.

Panasonic makes a great line of TVs now. They bought out a lot of the Pioneer technology before they got out of the business and is easily one of the best producers of plasma televisions on the market. You should be able to get a replacement for between $500 - $600 now.

Thanks for posting and best of luck.
Posted by getoverit on 2010-09-02:
Helpful is probably correct about the current line of Panasonic TVs. My own attitude toward Panasonic products has always been that they are pretty much disposable items. They seem to work well while they last but have a limited life expectancy. That, at least, has been the experience with Panasonic products we've owned, including a pre-plasma era TV.

Whatever the technology they purchased from Pioneer is all about, the implementation of that technology and the resulting build quality is a separate issue. If they're using cheap power supplies, it stands to reason that the TVs won't last, at least not without needing repair.


Posted by dano on 2012-10-08:
Beautiful Picture on my plasma. However, PANASONIC SUCKS!! Tv went out(flashing light). They told me to take it to a service center 60 miles away. I paid the 40.00 diagnostic fee. It has been over a month and still no part(SC Board). Never again buy a Panasonic. They SUCK... I think our politicians should make a law that states,
When doing business in the U.S the Company MUST HAVE SPARE PARTS for the products they sell in this Country!!! Nice picture, but try to get it fixed!!!! SCREW THEM!
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Worst Experience
Posted by Malik540 on 07/15/2010
I had purchased a PanaSonic microwave oven Model NN-CD997S(Serial No. 5G69120444) in November 2009, but after operation of few month it got some problem and went off(Dead Set) in the beginning of May 2010. Machine handed over to PanaSonic authorized Service Center on May 07, 2010 under the warranty for rectification but it couldn't be done till to date due to unavailability of spare parts. With constant follow up with service center country office the issue is yet not resolved which has cost me lot of time, resources and mental disturbance.

Since this house hold item is not in sue for the purpose is intended and purchased for, which is the worst ever experience I had with PanaSonic even under valid warranty cover.

     
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Posted by Helpful on 2010-07-15:
I absolutely agree that you should not have had to wait for parts this long. With that said, I have a Panasonic microwave and love it. They make a quality product.

I'd get in touch with the retailer you purchased it through. They may very well be able to help you through this.

Best of luck.
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50" Plasma TH50PZ800UA
Posted by FoolitProof on 07/03/2010
I Purchased a supposed "top of the line" 50" PanaSonic Plasma television in November of 2008 for $2000. We enjoyed our television for 18 months until one day we went to turn it on and NOTHING, except a red flashing light at the power button. I contacted PanaSonic only to be informed my warranty had expired at 12 months. They inquired how many times the light was flashing, which obviously meant something to them, but was not important enough to share with me. I was then told it would have to be taken to a service dealer at my expense. Imagine my disappointmet when it was diagnosed with a power supply failure and in need of a new board only a year and a half after purchase! More than that, it set me back over $500! I am highly disappointed in the quality and service of this product. It was professionally installed and protected by a power box which was tested by an electrician, after this incident, and had not suffered any damage from a surge. PanaSonic is SO confident in the replacement part it is guaranteed for 90 days. After my experience, and reading of those sharing the same experience, I regretfully will not purchase another panaSonic television.
     
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Posted by Helpful on 2010-07-03:
I'm not so impressed with Panasonic LCD televisions, but their plasma TVs are one of the best in the industry and rated so by many. I'm sorry to hear you had such a negative experience with them. The warranty you're speaking of is standard within the industry. You'd be hard pressed to find anyone that differs from it. I would have suggested checking with the retailer you purchased the television through. Many either offer extended warranties with such a purchase; in some cases, actually giving the warranty free as a promotional offering. I would have like to have heard if they were of any help.

You speak of a "power box" within the complaint. Calling a device a power box is really non-descriptive. DO NOT JUST PLUG SUCH A DEVICE IN WITH A SURGE PROTECTOR! A lot of people think a surge protector is some magical device that protects electronics. In most cases, these surge protectors do little to nothing for the consumer. Invest in a true LINE CONDITIONER. A line conditioner will filter the electrical power the entire time the TV is plugged in, along with any other products plugged into and surrounding the TV. It could easily mean the difference from having to get the product serviced again down the road. If you have further questions, please let me know.

Hopefully you're now enjoying the television. Best of luck.
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The Invisible Company
Posted by Dr Bernie on 06/24/2010
After extensive review I purchased the highly recommended Lumix Gf1. I have a simple question that needs answering. How to format the SD card? This is a no-brainer for most digital cameras. I own six. But none from PanaSonic. I teach workshops on the use of digital cameras.
Formatting is a basic process. Their manual suggests it be done, but neglects to spell out how. Emails and phone calls are ignored.
It would seem as though PanaSonic would have learned from the success of many companies, and the failure of others, that making a desirable product must be supported by top-notch service.
If I had known they were unreliable I would have purchased another brand. And certainly will do so next time around.


     
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Posted by Starlord on 2010-06-24:
Is Panasonic THAT weird? Our two digital cameras and every other digital or DSLR I have seen you just insert the card in the correct orientation and push down until it clicks. Voila! The camera uses it. We have used Kodak, PNY and other cards, and never heard about formatting them.
Posted by MRM on 2010-06-24:
Starlord, have you notice new message in your IM?
Posted by PepperElf on 2010-06-24:
http://service.us.panasonic.com/OPERMANPDF/DMCFX100.PDF

page 91: [FORMAT] Initializing the built-in memory or a card

Press [ ] to display the [PLAY] mode menu and select the item to set. (P76)
Usually, it is not necessary to format the built-in memory and the card.
Format them when the message [BUILT-INMEMORYERROR] or [MEMORY CARD ERROR] appears.

Press ^ to select [YES] and then press [MENU/SET].
(The illustration shows the screen when the built-in memory is formatted.)
•When a card is not inserted, you can format the built-in memory. When a card is inserted, you can format the card.
•If you press [MENU/SET] while formatting the built-in memory, the formatting will stop halfway. (However, all the pictures will be deleted.)

•Formatting irretrievably deletes all the data including any protected pictures. Check the data carefully before formatting.

•If the card has been formatted on a PC or other equipment, format it on the camera again.

•Use a battery with sufficient battery power or the AC adaptor (DMW-AC5PP; optional) when formatting.

•Do not turn the camera off during formatting.

•It may take longer to format the built-in memory than the card. (Max. about 15sec.)

•You cannot format an SD Memory Card or an SDHC Memory Card when the card’s Write- Protect switch A is set to [LOCK].

•If the built-in memory or the card cannot be formatted, consult your nearest Service Center.
Posted by PepperElf on 2010-06-24:
o wait that's DFX .. i dunon why the site gave me that one..
well see if it works i guess?
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