ILLINOIS -- I sent in a DVD Recorder to repair a burnt out motor. Turns out this is a common issue, as a firmware fix was made available the week after my unit went out. I've had to send other items in for warranty work and the turnaround time has been fairly reasonable. I've been a little surprised and disappointed by their repair facility in Illinois, since they wasted no time in getting me the shipping materials and acknowledging their receipt of my unit. But when I've called TWICE, I've been told both that they're waiting on a part, that this is a common issue, and that they have a backlog of units for repair.
Had I trusted my instincts and taken it back to Costco I would have had this over and done within the same day. Instead, it's been over a month with no real timetable. Like I said, I've had warranty work performed much faster and it shouldn't be that difficult a fix. I could do it myself if I knew where to get the part. So needless to say, I don't buy the "part is not in stock" excuse anymore, and I've requested they return my unit so I can exchange it at my retailer.
SPRUCE GROVE -- I bought 4 Panasonic televisions. One year 11 months later not one is working. They all have red and green lines running through picture with some solid black lines. According to Panasonic, our warranty has expired. The first TV started with the lines after eight months. Panasonic pretty much said, “Sorry about your luck.” and offered no help. Each TV was $1,799.99. What a joke. All consumer reports said the TVs I purchased were the best. They better rethink!!!!
Panasonic phones are throw-aways. Keypads only last about 1 year with relatively little use then are not useable because keys require multiple hard pushes to register and it's nearly impossible to enter a number correctly. If you buy a Panasonic phone, you should plan on replacing it in about a year.
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN. The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an Echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.
Piece of crap. Really, really bad service. I have been calling for hours to get a replacement piece of crap since that is my only option. I bought this phone through Best Buy online. I can't even get it to answer a call or hang up. The buttons don't work and the phones don't charge etc. The only option I have is to get a new POS and I am having a hard time getting that. Waiting on hold to get a replacement and being told the last SUPERVISOR did not process my claim. Gosh.
BRISBANE AUSTRALIA -- I purchased a home theater system product no/SC-HT65. It was advertised as having an output of 1000 watts RMS as the line draw is only 135 watts. It would be impossible for this unit to produce this much power output. The system when turned to its maximum volume is quite easy to talk over. Having worked with sound reinforcement systems I know what 1000 watts RMS feels like. FALSE ADVERTISING?
My mother purchased a Panasonic DVD/VCR recorder from Comet. Because it was Panasonic, we assumed it would be reliable. We were so wrong. It has been replaced once and repaired three times. It is still faulty and now out of guarantee. I would not recommend Comet or Panasonic.
WALKER, LOUISIANA -- I will be buying new phones today. They will NOT be Panasonic. I purchased a Panasonic Expandable Portable Phone System KX-TG5632 approx. 18 months ago. It has never worked properly. The base will start to ring, the handsets are DEAD.
In order to answer the phone, (and these are instructions from Panasonic) I have to hit the exit button on the handset. Remove the battery cover. Remove the battery. Replace the battery and cover. Start hitting the talk button. At first it will say "move closer to base unit" even if you are right in front of it. If you continue pressing the talk button, you can usually answer the call, IF they haven't hung up by now. This is insane. I paid over $120 dollars for this lousy phone.
I have called Panasonic Customer Service repeatedly. This last time, they told me to buy another phone. They offered to give me 15% off a phone if I buy it from them. Hmmm 15% off of RETAIL price for a phone that has NEVER worked properly??? NOT!! I think I'll just go buy one at Walmart for a lot less and chances are it will work better than a very expensive Panasonic.