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Panasonic - Page 3

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1.0 out of 5, based on 1 ratings and
40 reviews & complaints.
www.panasonic.com


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Bath fan
Posted by on
MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?)
And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.
     
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Some Bad Warranty and Product
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Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it. When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not PanaSonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.
     
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Anonymous on 2010-03-01:
Did you read the warranty when you bought the unit? Or just assume that they would replace it? Nearly all warranties within the first month or so will replace a unit, after that, attempt repair. If your warranty is for parts only, then you are responsible for all labor costs.
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DMR-EZ28K DVD Recorder
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I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For severl weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.

I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS web site that items will be repaired or replaced with a reconditioned or new unit ith a one week turn around.

Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephonic and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.

My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.
     
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getoverit on 2010-09-13:
Another device lost in the Black Hole of McAllen, TX!
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Great Service from Panasonic Plasma
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I have a two year old Panasonic plasma 1080P set. It died the seven blinking light death on Tuesday afternoon, I called Panasonic's Concierge service about 7PM, Will on team 20 gave me great help to check the problem but it needed to go in for service he set up an appointment for pickup the following Monday but I got a call the next morning and Lin's service picked it up, they said they would try to have it back but being the Holidays could not promise at 1PM Christmas eve they brought it back repaired and re-hooked it up total time from call to return 30 hours.
I had a service contract with Best Buy but Panasonic took care of every
detail, no lugging it in or lines or anything. This is the best service
I have ever had from anyone. NO CHARGE.
This was very reassuring as I have two Panasonic plasma sets and have
had my three sons buy them, as well as recommending them to anyone for several years. The picture and sound of my set is superb no surround sound
needed, I do think the real wood cabinet that holds it helps to enrich the sound just like old time radio cabinets did. Panasonic is the premier
plasma set and I prefer the picture to the new LED or LCD sets, so much
more organic more like film.
     
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Poor Craftsmanship
Posted by on
I purchased this 50" Panasonic slightly less than 2 months ago. I kept the box and all packaging because I knew I was moving soon. I re-packaged the TV put carefully loaded it into my truck, carefully unloaded it. Unpackaged it and everything was fine. I put down the TV pedestal placed the TV on it, bolted the stand in place. Slowly and carefully lifted the TV of the ground and gently set it on a dresser when we heard a cracking sound and the pedestal had 2 large cracks for no reason. No reason at all. It is made from plastic and perhaps can't support the weight of it's $1000 TV.

I contact Panasonic thinking they will replace the clearly defective stand. I send them photos and proof of purchase and they tell me they don't cover any kind of physical damage. Even though it's clearly a defect for a brand new stand to break for no reason after being very carefully handled, it's not their problem.

Just don't buy Panasonic unless you are looking to have to pay to replace their poorly manufactured parts.
     
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Skye on 2009-09-10:
Well that stinks. I guess you read all the paperwork, regarding the warranty on the TV. Nothing for the pedastal huh?
Anonymous on 2009-09-10:
It can't be for no reason. Something cracked it. From the carefully worded description of how you handled the part, it couldn't have been your fault.
Tom on 2012-04-05:
We had the same problem with the same model TV. The PANASONIC original pedestal did not live up to its purpose. PANASONIC customer service and parts department gave me the run around for 2 days and were in no way interested in assisting me in this matter and rather wanted to sell me a new pedestal for over $200.00...very disappointing. Very embarrassing for otherwise a good products company. I will be cautious before purchasing PANASONIC electronics, again and look at my option more carefully.
Mario on 2013-11-19:
Same thing here, the base broke in a matter of minutes just from moving the TV while cleaning. The pedestal does have solid metal parts, but the plastic around it is garbage. Yes they make great TV's but I am still disappointed. $200 for a new base? I rather hire someone to hold it still when I'm watching TV.
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Worst Customer Support Ever
Posted by on
I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours. As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.

this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.
     
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No Customer Service
Posted by on
MICHIGAN -- Purchased two vent fans from PanaSonic. Love
the product and hated the worthless customer
service. Who is in charge of this company?
Who ever the CEO is is another example of
short sighted American managers who think
that sending CS dept to India is a good idea.
The worst ever, long wait time and they were
clueless about their product, I knew more than
they did, like the idiots at Home Depot.
No wonder your company lost money again and it
will continue to do so with your poor customer
service. Make sure you lay off more workers while you get another big bones, time for a revolution!
     
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Abnormally Long Warranty Work
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ILLINOIS -- I sent in a DVD Recorder to repair a burnt out motor. Turns out this is a common issue, as a firmware fix was made available the week after my unit went out.

I've had to send other items in for warranty work and the turnaround time has been fairly reasonable. I've been a little surprised and disappointed by their repair facility in Illinois, since they wasted no time in getting me the shipping materials and acknowledging their receipt of my unit. But when I've called TWICE, I've been told both that they're waiting on a part, that this is a common issue, and that they have a backlog of units for repair. Had I trusted my instincts and taken it back to Costco I would have had this over and done within the same day. Instead, it's been over a month with no real timetable. Like I said, I've had warranty work performed much faster and it shouldn't be that difficult a fix. I could do it myself if I knew where to get the part.

So needless to say, I don't buy the "part is not in stock" excuse anymore, and I've requested they return my unit so I can exchange it at my retailer.


     
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Panasonic Customer Service Is The WORST
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I own a Panasonic Lumix DMC-FZ50 digital camera. Within 6 months of purchase, I had to send the camera for repair as the plastic lock on the memory card came off inthe memory card slot and I couldn't take pictures.

After initially speaking with a very nice person from customer support who told me to send my camera to their authorized service center @ 1590 Touhy Ave, Elks Grove, IL.
I sent my camera via USPS insured and delivery confirmation, and a note inside with the camera with my name, address and phone number and a description of the problem. I called the Service center 1 week after mailing camera to verify that they had received it and when I could expect it to be repaired and returned. I was told by a polite woman that my camera was still under warranty and would be repaired and returned within the week.

For the next 2 months, I would call the repair center every week and left messages inquiring about my camera and asking if someone would please call me that were never returned.
Three phone calls to the main Customer Service number listed on the Panasonic site sent me in circles talking with customer service reps who 1) hung up on me, 2)told me it wasn't their department, 3) when they offered to investigate, put me on hold only to return to tell me that the Authorized center I sent my camera to is not under their jurisdiction and that I have to call the center directly and leave more messages.

My camera was eventually returned to me, repaired, but I WILL NEVER BUY PANASONIC AGAIN.

     
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Never again
Posted by on
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN> The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an Echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.
     
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