Beware of Panasonic Products
Avoid Panasonic products at all costs. Initially their products may appear nice, but after time you will regret your purchase! We have now had two Panasonic products (TV and DVD player), which had known ... read full review3 Replies - Latest reply on 04/28/2011
Panasonic Customer Service really needs improvement. 1 Replies - Latest reply on 04/13/2011Add reply
Panasonic phones are throw-aways. Keypads only last about 1 year with relatively lite use. Then are not useable because keys require multiple hard pushes to register and it's nearly impossible to enter a number correctly.
1 Replies - Latest reply on 04/01/2011Add reply
If you buy a Panasonic phone, you should plan on replacing it in about a year.
Customer service here stinks. I purchased a new camcorder directly. It initially indicated that it would ship within 3 days (ordered the day after Thanksgiving). I called a week later - when their web site still indicated that it would ship in 3 days and customer service indicated that they did not know if it would ship in time for Christmas.
I got it in time for Christmas after all but the USB cable in the box did not fit the camcorder - very obviously the end was not compabible with the camcorder. I have spent over an hour with various customer service reps. I also sent photo images to customer service via e-mail. They referred me back to the phone support where I got no help. Finally an agent gave me another e-mail to send my complaint to. He indicated that they would "probably" send me another USB cable free of charge - as if that is doing me a favor.
I like the camcorder. Just hope you don't need customer service!
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN> The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.Add reply
MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?)
And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.
Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it. When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not PanaSonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.1 Replies - Latest reply on 03/01/2010Add reply
I purchased this TV in November 2007, it just stopped working while I was watching a movie. the TV will not power up and panasonics tech affairs had no helpful info. the red power light blinks 7 times, has anyone else had this experience, any useful suggestions out there? 1 Replies - Latest reply on 07/15/2013Add reply
Panasonic Lumic DMC-FZ35
I have had my Panasonic Lumix DMC-FZ35 for four months. I have been very disappointed in the indoor shots that contain the color red. The reds all come out looking pink. After using the camera for four ... read full review
Great Service from Panasonic Plasma
I have a two year old Panasonic plasma 1080P set. It died the seven blinking light death on Tuesday afternoon, I called Panasonic's Concierge service about 7PM, Will on team 20 gave me great help to check ... read full review
Purchased Panasonic plasma TV on 8/29/07 and on 10/29/09 as I was watching TV it just turned off and never came back. I'm now waiting a week for a repair tech and no TV.
6 Replies - Latest reply on 11/03/2009Add reply
Panasonic should be held responsible for selling defective products.
Piece of crap really really bad service. I have been calling for hours to get a replacement piece of crap since that is my only option. I bought this phone through Best Buy online. I can't even get it to answer a call or hang up, the buttons don't work and the phones don't charge etc. The only option I have is to get a new POS and I am having a hard time getting that. Waiting on hold to get a replacement and being told the last SUPERVISOR did not process my claim
MICHIGAN -- Purchased two vent fans from PanaSonic. Love
the product and hated the worthless customer
service. Who is in charge of this company?
Who ever the CEO is is another example of
short sighted American managers who think
that sending CS dept to India is a good idea.
The worst ever, long wait time and they were
clueless about their product, I knew more than
they did, like the idiots at Home Depot.
No wonder your company lost money again and it
will continue to do so with your poor customer
service. Make sure you lay off more workers while you get another big bones, time for a revolution!
BRISBANE AUSTRALIA -- I purchased a home theater system product no/SC-HT65 it was advertised as having an output of 1000 watts RMS as the line draw is only 135 watts it would be impossible for this unit to produce this much power output. The system when turned to its maximum volume. Is quite easy to talk over having worked with sound reinforcement systems I know what 1000 watts RMS feels like.
FALSE ADVERTISING ?
Just 4 months after spending over $2000 on what I thought was a very good television it had a major failure. The service techs diagnosed it as a bad panel (for a plasma TV this is the entire screen) and they said they see it all the time with Panasonic TV's. Still under warranty they took the TV into the shop for repair (expected back in 2-3 days). The part was on back order and the TV was not repaired for 6 weeks. Several calls to customer service always got the same response... "we will look into it and get back to you". They never did. To top it off they sent me a customer satisfaction survey. I gave them a scathing review and not even this elicited any response from the company.
Used to be a good company that looks to have lost their way. I'll never buy from them again.