I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours. As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.
this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.
MICHIGAN -- Purchased two vent fans from PanaSonic. Love the product and hated the worthless customer service. Who is in charge of this company? Whoever the CEO is is another example of short sighted American managers who think that sending CS dept to India is a good idea. The worst ever, long wait time and they were clueless about their product, I knew more than they did, like the ** at Home Depot. No wonder your company lost money again and it will continue to do so with your poor customer service. Make sure you lay off more workers while you get another big bones. Time for a revolution!
ILLINOIS -- I sent in a DVD Recorder to repair a burnt out motor. Turns out this is a common issue, as a firmware fix was made available the week after my unit went out. I've had to send other items in for warranty work and the turnaround time has been fairly reasonable. I've been a little surprised and disappointed by their repair facility in Illinois, since they wasted no time in getting me the shipping materials and acknowledging their receipt of my unit. But when I've called TWICE, I've been told both that they're waiting on a part, that this is a common issue, and that they have a backlog of units for repair.
Had I trusted my instincts and taken it back to Costco I would have had this over and done within the same day. Instead, it's been over a month with no real timetable. Like I said, I've had warranty work performed much faster and it shouldn't be that difficult a fix. I could do it myself if I knew where to get the part. So needless to say, I don't buy the "part is not in stock" excuse anymore, and I've requested they return my unit so I can exchange it at my retailer.
GADSDEN -- They have got to have the WORST customer service I have ever had to deal with and their warranty policy is a joke. We purchased a Panasonic Multi-Unit telephone from Office Max on September 20, 2007 to use in our business. Less than 4 months into being used one of the handsets died. I called "customer service" to see about a replacement handset since it did come with a 6 month mfg. warranty. Guess what? Their idea of "warranty" is they send you a refurbished phone and not a new one. Some warranty huh? You get someone else's piece of crap. They had to send back and get replaced with someone else's piece of crap and so on and so forth.
This is one mistake I WILL NOT make again. I will never purchase another Panasonic POS as long as I live. My advice to others, STAY AWAY from Panasonic and any other incarnation of this horrid company. They are a joke and an insult to the retail industry.
SPRUCE GROVE -- I bought 4 Panasonic televisions. One year 11 months later not one is working. They all have red and green lines running through picture with some solid black lines. According to Panasonic, our warranty has expired. The first TV started with the lines after eight months. Panasonic pretty much said, “Sorry about your luck.” and offered no help. Each TV was $1,799.99. What a joke. All consumer reports said the TVs I purchased were the best. They better rethink!!!!
Panasonic phones are throw-aways. Keypads only last about 1 year with relatively little use then are not useable because keys require multiple hard pushes to register and it's nearly impossible to enter a number correctly. If you buy a Panasonic phone, you should plan on replacing it in about a year.
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN. The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an Echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.
Piece of crap. Really, really bad service. I have been calling for hours to get a replacement piece of crap since that is my only option. I bought this phone through Best Buy online. I can't even get it to answer a call or hang up. The buttons don't work and the phones don't charge etc. The only option I have is to get a new POS and I am having a hard time getting that. Waiting on hold to get a replacement and being told the last SUPERVISOR did not process my claim. Gosh.