I have a two year old Panasonic plasma 1080P set. It died the seven blinking light death on Tuesday afternoon, I called Panasonic's Concierge service about 7PM, ** on team 20 gave me great help to check the problem but it needed to go in for service. He set up an appointment for pickup the following Monday but I got a call the next morning and Lin's service picked it up. They said they would try to have it back but being the Holidays could not promise at 1PM. Christmas eve they brought it back repaired and re-hooked it up. Total time from call to return - 30 hours.
I had a service contract with Best Buy but Panasonic took care of every detail, no lugging it in or lines or anything. This is the best service I have ever had from anyone. NO CHARGE. This was very reassuring as I have two Panasonic plasma sets and have had my three sons buy them, as well as recommending them to anyone for several years. The picture and sound of my set is superb no surround sound needed, I do think the real wood cabinet that holds it helps to enrich the sound just like old time radio cabinets did. Panasonic is the premier plasma set and I prefer the picture to the new LED or LCD sets, so much more organic. More like film.
I purchased this 50" Panasonic slightly less than 2 months ago. I kept the box and all packaging because I knew I was moving soon. I re-packaged the TV put carefully loaded it into my truck, carefully unloaded it. Unpackaged it and everything was fine. I put down the TV pedestal placed the TV on it, bolted the stand in place. Slowly and carefully lifted the TV of the ground and gently set it on a dresser when we heard a cracking sound and the pedestal had 2 large cracks for no reason. No reason at all. It is made from plastic and perhaps can't support the weight of it's $1000 TV.
** I contact Panasonic thinking they will replace the clearly defective stand. I send them photos and proof of purchase and they tell me they don't cover any kind of physical damage. Even though it's clearly a defect for a brand new stand to break for no reason after being very carefully handled, it's not their problem. Just don't buy Panasonic unless you are looking to have to pay to replace their poorly manufactured parts.
I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours. As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.
this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.
MICHIGAN -- Purchased two vent fans from PanaSonic. Love the product and hated the worthless customer service. Who is in charge of this company? Whoever the CEO is is another example of short sighted American managers who think that sending CS dept to India is a good idea. The worst ever, long wait time and they were clueless about their product, I knew more than they did, like the ** at Home Depot. No wonder your company lost money again and it will continue to do so with your poor customer service. Make sure you lay off more workers while you get another big bones. Time for a revolution!
ILLINOIS -- I sent in a DVD Recorder to repair a burnt out motor. Turns out this is a common issue, as a firmware fix was made available the week after my unit went out. I've had to send other items in for warranty work and the turnaround time has been fairly reasonable. I've been a little surprised and disappointed by their repair facility in Illinois, since they wasted no time in getting me the shipping materials and acknowledging their receipt of my unit. But when I've called TWICE, I've been told both that they're waiting on a part, that this is a common issue, and that they have a backlog of units for repair.
Had I trusted my instincts and taken it back to Costco I would have had this over and done within the same day. Instead, it's been over a month with no real timetable. Like I said, I've had warranty work performed much faster and it shouldn't be that difficult a fix. I could do it myself if I knew where to get the part. So needless to say, I don't buy the "part is not in stock" excuse anymore, and I've requested they return my unit so I can exchange it at my retailer.
GADSDEN -- They have got to have the WORST customer service I have ever had to deal with and their warranty policy is a joke. We purchased a Panasonic Multi-Unit telephone from Office Max on September 20, 2007 to use in our business. Less than 4 months into being used one of the handsets died. I called "customer service" to see about a replacement handset since it did come with a 6 month mfg. warranty. Guess what? Their idea of "warranty" is they send you a refurbished phone and not a new one. Some warranty huh? You get someone else's piece of crap. They had to send back and get replaced with someone else's piece of crap and so on and so forth.
This is one mistake I WILL NOT make again. I will never purchase another Panasonic POS as long as I live. My advice to others, STAY AWAY from Panasonic and any other incarnation of this horrid company. They are a joke and an insult to the retail industry.
NEW JERSEY -- During December I purchased a 50 inch Plasma TV based upon Panasonic indicating a $200.00 rebate on installation. My dealer brought this to my attention and combined costs involved but carefully noted on the receipt that the TV was to be installed. For three months Panasonic has only declined payment indicating they were unable to review my specific item in view of the "horrendous back log of complaints for the rebate offer". In all four calls have been unsuccessful.
The dealer is re-writing my receipt with individual breakdown which by the actions of Panasonic representatives may now may not be accepted.
Be cautious and avoid dealing with Panasonic, especially their rebate offers as it is obvious to me there are instructions not to make payments. Always an excuse and I was told they would not be concerned if I make any complaint.
Not a reputable firm by any means.
SPRUCE GROVE -- I bought 4 Panasonic televisions. One year 11 months later not one is working. They all have red and green lines running through picture with some solid black lines. According to Panasonic, our warranty has expired. The first TV started with the lines after eight months. Panasonic pretty much said, “Sorry about your luck.” and offered no help. Each TV was $1,799.99. What a joke. All consumer reports said the TVs I purchased were the best. They better rethink!!!!
Avoid Panasonic products at all costs. Initially their products may appear nice, but after time you will regret your purchase! We have now had two Panasonic products (TV and DVD player), which had known manufacture issues. Turns out that Panasonic used to fix them free of charge, but then decided to stop repairing. As their call center puts it, "We no longer can accommodate the repair". Basically, they tell you that it is up to the consumer to fix "their defect". Which BTW cost more than the units are worth. Buyer beware!