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40 Reviews & Complaints
www.panasonic.com


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Never again
Posted by Hunnykins on 05/16/2010
I originally bought these phones two years ago. After a year they just quit. I sent them back to be serviced. It has been a year and today they quit AGAIN> The menu button cannot scroll. I no longer receive the caller ID info and the voice doesn't work. I can pick up and answer but there is an echo in the background. They are too expensive to continue to do this. After repairing them once I am not going to send them back again just to have to do it all over again next May.
     
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Bath fan
Posted by Palawantom on 05/16/2010
MAINE -- The vent door is very balky about opening. Eventually, it does, but after perhaps minutes(?)
And, the vent door is very prone to flapping in the breeze on windy days, meaning intrusion of outside air. I realize the 2 problems are antagonistic, one might have one or the other, but not both! The fans are great, though, and would be worth repairing if necessary. I don't get the impression (from other reviews) that anyone at the company would be interested in small but important issues, from the standpoint of improving their product, but since they don't offer any chance at contacting them, at least on their website, the point is moot.
     
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Some Bad Warranty and Product
Posted by Chas11 on 03/01/2010
Ventilating Fan broke down after less than 2 years (3 year warranty). Called them, expecting it to be replaced (as it was about $100, I didn't expect it to be repaired). I was told (get this) that I would have to hire an electrician to take the fan apart to determine which part is bad; then they would send me a replacement part and I would need an electrician to install it. When I pointed out that 1) electricians install ventilating fans, not repair them and 2) even if they did, the cost of the electrician would exceed the cost of the fan. Response (not in so many words, but clearly in attitude): too bad. I might expect this from a fly-by-night company, but not PanaSonic. In addition, for a fan to break down in less than two years shows poor product design or construction. And, by the way, the fan was installed in a guest bathroom and was very seldom used.
     
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Posted by Anonymous on 2010-03-01:
Did you read the warranty when you bought the unit? Or just assume that they would replace it? Nearly all warranties within the first month or so will replace a unit, after that, attempt repair. If your warranty is for parts only, then you are responsible for all labor costs.
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Plasma
Posted by Lind61 on 02/13/2010
I purchased this TV in November 2007, it just stopped working while I was watching a movie. the TV will not power up and panasonics tech affairs had no helpful info. the red power light blinks 7 times, has anyone else had this experience, any useful suggestions out there?
     
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Posted by Romano Petruzziello on 2013-07-15:
i also bought 50 inch plasma tv from costco march 2008, and on july 12, 2013 while watching a movie TV just went out, TV will not power up and the red power light blinks, this after only 5-1/2 years with a TV i use for a couple of hours a night. i am disappointed. i had a RCA TV lasted me 20 years before i had problems. i have been reading and many people seem to have the same problem.
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DMR-EZ28K DVD Recorder
Posted by Butcheroo on 01/15/2010
I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For severl weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.

I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS web site that items will be repaired or replaced with a reconditioned or new unit ith a one week turn around.

Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephonic and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.

My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.
     
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Posted by getoverit on 2010-09-13:
Another device lost in the Black Hole of McAllen, TX!
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Panasonic Lumic DMC-FZ35
Posted by Butterfly/Hummingbird on 12/26/2009
I have had my Panasonic Lumix DMC-FZ35 for four months. I have been very disappointed in the indoor shots that contain the color red. The reds all come out looking pink. After using the camera for four months and discussing the problem with several professional photographers regarding the problem, I noticed that the reds look pink through the viewfinder. Very strange problem. I called Panasonic Customer Service and after being on hold for forty-five minutes I was connected with someone who barely spoke English. When asked if she was familiar with my particular camera she said she was not but would be as soon as she looked at the manual. That was not very comforting, to say the least. She soon said the problem could not be handled on the phone and was a defect in the camera, so to return the camera which would be replaced with a refurbished camera. It would either be the same model or one that had "similar" features. I said I did not want either a refurbished camera with someone else's problems nor did I want one with "similar" features. I wanted my money back or a "new" camera. I asked to speak with a supervisor. Of course, there were no supervisors available. I was told that one will call me back sometime next week. The representative I spoke with said she was familiar with Panasonic's policy and that there was no hope of getting my money back or a new camera. It will definitely be either refurbished or a "similar" model. After reading this site and heard from people who have sent their cameras back to Panasonic only to be told the defect was their fault and would require a costly repair at the customer's cost, I hesitate to send it back. Why do the research and pick the "perfect" camera when it will be replaced with a "similar" model??? I, like so many people who have written reviews on this site, will NEVER buy a Panasonic product again.
     
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Great Service from Panasonic Plasma
Posted by Nothardly on 12/24/2009
I have a two year old Panasonic plasma 1080P set. It died the seven blinking light death on Tuesday afternoon, I called Panasonic's Concierge service about 7PM, Will on team 20 gave me great help to check the problem but it needed to go in for service he set up an appointment for pickup the following Monday but I got a call the next morning and Lin's service picked it up, they said they would try to have it back but being the Holidays could not promise at 1PM Christmas eve they brought it back repaired and re-hooked it up total time from call to return 30 hours.
I had a service contract with Best Buy but Panasonic took care of every
detail, no lugging it in or lines or anything. This is the best service
I have ever had from anyone. NO CHARGE.
This was very reassuring as I have two Panasonic plasma sets and have
had my three sons buy them, as well as recommending them to anyone for several years. The picture and sound of my set is superb no surround sound
needed, I do think the real wood cabinet that holds it helps to enrich the sound just like old time radio cabinets did. Panasonic is the premier
plasma set and I prefer the picture to the new LED or LCD sets, so much
more organic more like film.
     
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Very very poor service
Posted by Samflower on 10/09/2009
Piece of crap really really bad service. I have been calling for hours to get a replacement piece of crap since that is my only option. I bought this phone through Best Buy online. I can't even get it to answer a call or hang up, the buttons don't work and the phones don't charge etc. The only option I have is to get a new POS and I am having a hard time getting that. Waiting on hold to get a replacement and being told the last SUPERVISOR did not process my claim
Gosh
     
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Poor Craftsmanship
Posted by DZRGFNARules on 09/10/2009
I purchased this 50" Panasonic slightly less than 2 months ago. I kept the box and all packaging because I knew I was moving soon. I re-packaged the TV put carefully loaded it into my truck, carefully unloaded it. Unpackaged it and everything was fine. I put down the TV pedestal placed the TV on it, bolted the the stand in place. Slowly and carefully lifted the TV of the ground and gently set it on a dresser when we heard a cracking sound and the pedestal had 2 large cracks for no reason. No reason at all. It is made from plastic and perhaps can't support the weight of it's $1000 TV.

I contact Panasonic thinking they will replace the clearly defective stand. I send them photos and proof of purchase and they tell me they don't cover any kind of physical damage. Even though it's clearly a defect for a brand new stand to break for no reason after being very carefully handled, it's not their problem.

Just don't buy Panasonic unless you are looking to have to pay to replace their poorly manufactured parts.
     
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Posted by Skye on 2009-09-10:
Well that stinks. I guess you read all the paperwork, regarding the warranty on the TV. Nothing for the pedastal huh?
Posted by Anonymous on 2009-09-10:
It can't be for no reason. Something cracked it. From the carefully worded description of how you handled the part, it couldn't have been your fault.
Posted by Tom on 2012-04-05:
We had the same problem with the same model TV. The PANASONIC original pedestal did not live up to its purpose. PANASONIC customer service and parts department gave me the run around for 2 days and were in no way interested in assisting me in this matter and rather wanted to sell me a new pedestal for over $200.00...very disappointing. Very embarrassing for otherwise a good products company. I will be cautious before purchasing PANASONIC electronics, again and look at my option more carefully.
Posted by Mario on 2013-11-19:
Same thing here, the base broke in a matter of minutes just from moving the TV while cleaning. The pedestal does have solid metal parts, but the plastic around it is garbage. Yes they make great TV's but I am still dissapointed. $200 for a new base? I rather hire someone to hold it still when I'm watching TV.
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Worst Customer Support Ever
Posted by Dsaunders on 06/23/2009
I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours. As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.

this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.
     
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