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Panda Express

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1.5 out of 5, based on 2 ratings and
3 reviews & complaints.

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Not enough food or just crummy service
Posted by on
RENO, NEVADA -- My husband and I stopped off for a bite to eat at Panda Express (Chinese fast food). I have eaten at this particular establishment since 2005; located on Kietzke Lane, off McCarran in Reno, Nevada.

I've always been happy with their fast food and the portions. However, on Saturday evening, 1/22/2010, we ordered a 2 item meal (steamed rice, orange chicken, and sweet and sour pork). My husband watched the server dish the sweet and sour pork into our to go container. When we paid for it, my husband mentions to me he cannot believe how little pork we received and I should be really happy with the amount of pineapple (usually there are maybe 3-4 pieces of pineapple-I usually want more). We went to a table in the restaurant, I opened the container and counted 4 pieces of pork and an incredible amount of pineapple and veggies. We spoke to a server and asked for less fruit and more pork. She advised us that they only are allowed to give four pieces of pork. She pointed out that there was actually five pieces. I saw she was correct, a little piece of fried pork was stuck to a larger piece. I told the server that I have eaten at this Panda Express for years, and I have never been served 5 or fewer pieces of pork. I referred to the orange chicken and the amount of chicken provided - (at least 15 pieces). The server replied that pork is expensive and that is the most Panda Express allows (5 pieces). My husband mentioned that we ordered sweet and sour pork, not stir fried pineapples and vegetables.

The server's attitude was that of a person who was personally paying for the supplies and we should be happy that she is personally providing this meal to both my husband and I.

When we're out and about and stopping at a place for a quick meal, 4 small pieces (and one little stuck on piece) of meat isn't going to fit the bill. Literally.
     
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Anonymous on 2011-01-24:
The server was just following company policy, can't fault her for that. Give corporate your feedback.
andbran on 2011-01-24:
when I used to work fast food we could only put so much in each dish. blame the recession.
shayen on 2011-01-24:
If portion sizes have been different in the past, I would have clarified with the manager what the policy was regarding the number of pieces of pork allowed per order. If the information given by the server is indeed correct, I would do as ript suggested and let Corporate know how I felt about it.
Anonymous on 2011-01-24:
The panda I go to gives me decent portions I end up takeing some home.
Anonymous on 2011-01-24:
They were just following policy. I can't eat the 2 entree meal in one sitting. That's just way too much food
Ytropious on 2011-01-24:
Isn't Panda Express like the mall Chinese food? Maybe their food bill has gone up and they have to compensate for it with portion size. Lets not judge them on what they did in the past. Times change.
Starlord on 2011-01-24:
There was a segment on HLN News this morning about the rising costs of food, especially beef, pork and poultry. This is due to the rising cost of corn, and also wheat. The explosion in the manufacture of ethanol has raised the price farmers have to pay for feed for the animals. If you haven't noticed, the five-pound sack of sugar is now a four-pound sack of sugar at the same price as the five. Restaurant prices have really been hit, too, because of the corn supply.
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Employees Cannot Communicate
Posted by on
Rating: 2/51
ROUND ROCK, TEXAS -- I had dinner at Panda Express tonight, and the counter employee seemed to have trouble communicating.

1. My mother ordered a 2-item plate. She then asked for an order of honey-walnut shrimp to be placed on a separate, SINGLE-ITEM plate. The employee continued to try to put the shrimp on the same plate as the 2-item combo. Then, she tried to put the food on another 2-item plate. My mother told her she wanted the shrimp on a single-item plate. The woman did not seem to understand our request. Eventually she did place the shrimp on the correct plate.

2. There was also a problem with ringing up our order. Two of my parents' dishes were not ready at the time we ordered them. The cashier, when ringing up our order, did not include those two items. We kept telling her that she was missing two items and that she needed to add them to the order even though they weren't ready. She did not seem to understand us, and had to get a manager to solve the problem. We eventually did get all of our items.

The food tasted pretty good, but ordering it was a hassle. The cashier obviously did not understand English. We made our requests as clear as we could, but it took a manager to fix our problem.
     
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Alain on 2012-06-01:
Tell Panda Express about the problem they have at this location: http://www.pandaexpress.com >'Quick Contact'
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Disappointing Meal
Posted by on
Rating: 1/51
GILBERT, ARIZONA -- Last night, my sis-in-law offered to buy us some dinner. Nobody wanted to cook so I agreed to Panda Express. It's been a long time since I ate Panda Express. I am not a huge fan of Chinese food and I always thought Panda Express was salty. But she loves it and she was buying so I didn't argue with her choice.

Last time I ate Panda Express, I remember the huge portions that were given. I always get orange chicken and they always gave a huge scoop of it. My portion this time was very small. Maybe 6 or 7 pieces of chicken. I got a chicken spring roll that had no chicken to be found. It was basically full of cabbage. My side of mixed veggies wasn't steamed, just a pile of raw veggies. My sis in law complained that her chow mien was dry and she also got a small amount of orange chicken. Her broccoli beef was mostly broccoli as there were only a few pieces of beef.

My sis in law went and got the food and she went through the drive through. I wonder if we would have gotten bigger portions had we gone inside and ate. We were both disappointed with our meal and feel we should have gotten more for our money. I think I'll skip Panda Express next time.
     
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Anonymous on 2012-04-30:
I have only had Panda Express a few times. The food is overpriced for what you get.
Anonymous on 2012-04-30:
Well, you used to get a lot of food for your money. Seems like they are scaling back, just like every other fast food place out there
Starlord on 2012-05-01:
We ate at the Panda Express in Casa Grande one time, we were underwhelmed. We have a Panda Inn here in Centralia that is out of this world.
Alain on 2012-05-01:
Thanks for the review and warning, Shorty! I'll stick to making my own Chinese food.
Anonymous on 2012-04-30:
You can get your MSG fix somewhere cheaper.
Cwazychicken on 2012-04-30:
Panda express is the fast food for Chinese food. If you want quality Chinese, go to a local restaurant :). You will get your moneys worth (expensive but you get what you pay for).
trmn8r on 2012-04-30:
I didn't realize that Panda Express was like fast Chinese food, but with that name it makes sense (doh!).

Great review.
Anonymous on 2012-04-30:
Last time I had Panda Express was in Laughlin, NV. It didn't impress me very much. Pricey and small portions.
Anonymous on 2012-04-30:
Anyone remember those "dollar a scoop" Chinese fast food places? That is what Panda Express' food taste like.
Anonymous on 2012-04-30:
When I lived in San Diego, there was a 99 cent Chinese food place. I thought it was horrible. The orange chicken tasted old and stale. Luckily, that place didn't last very long.
Anonymous on 2012-04-30:
At one time there were a lot of them in Colorado. I have seem one in quite a while.
madconsumer on 2012-04-30:
very helpful review.
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