Panda Express Consumer Reviews

SNELLVILLE, GEORGIA -- Today I called panda to ensure that my condiments and sauces would be included in the bag. Previously We have ordered and were missing items such as teriyaki sauce for chicken, sweet and sour sauce for ragoons, and so forth. When I called the last time the nice manager advised me to call the next time I place an Uber eats order and the staff will make sure all necessary items are included in the bag. So this time when we ordered we made sure to call once I placed the order with Uber Eats. The young lady that I got on the phone assured me that she would make sure the everything was included. When the order arrived we discovered there was no teriyaki sauce to go with the 3 orders of teriyaki chicken that we ordered, the sweet and sour and plum sauce that I requested. My kids ages 5 & 6 had their tonsils and adenoids removed on Tuesday and are just now able to eat things like soft chicken. Panda is what they requested as their first real meal. When I called I asked to speak with a manager and Louise came to the phone. I explained to him what had happened and that I had called earlier to try and avoid this. He then told me to screenshot where I asked for these items. I then reiterated that I had called following instructions from another manager. He then went on to try and tell me why it was my fault and not his. Not 1 time did he apologize for the inconvenience, or attempt to make my order right. I tried to explain that my kids will not eat the chicken without it, he talked over me the entire time. I then asked to speak with another manager and he stated there was no one else. I advised him I would contact corporate and he said, "go ahead, good, goodbye." When I called back I got the sweet young lady that I had previously spoken with today. she tried to get Louise back on the phone and he refused to come to the phone. He continued to attempt to argue with me through the young lady on the phone. She didn't know what to do so I just told her it was ok and that I would send my husband up there to get sauce because my kids won't eat it without it. How is it that we spent 48.00 and we are wrong? My husband had to come all the way up there for items that I had previously tried to make sure would be included in our order. When my husband arrive Louise would not come to the register. The young lady whom I had spoken with apologized to my husband since Louise did not. This experience was awful. I am a training and development manager by profession and I train in customer service. There were so many things wrong with the customer service provided to me and my family on today. We have been going to this panda faithfully for almost 3 years, and we order from here at least 3 times a month. Sometime we stop in on our way home or we use uber eats. I am so disgusted with this experience that we will now go out of our way and got to the Loganville location from now on.

RENO, NEVADA -- My husband and I stopped off for a bite to eat at Panda Express (Chinese fast food). I have eaten at this particular establishment since 2005; located on Kietzke Lane, off McCarran in Reno, Nevada.

I've always been happy with their fast food and the portions. However, on Saturday evening, 1/22/2010, we ordered a 2 item meal (steamed rice, orange chicken, and sweet and sour pork). My husband watched the server dish the sweet and sour pork into our to go container. When we paid for it, my husband mentions to me he cannot believe how little pork we received and I should be really happy with the amount of pineapple (usually there are maybe 3-4 pieces of pineapple-I usually want more).

We went to a table in the restaurant, I opened the container and counted 4 pieces of pork and an incredible amount of pineapple and veggies. We spoke to a server and asked for less fruit and more pork. She advised us that they only are allowed to give four pieces of pork. She pointed out that there was actually five pieces. I saw she was correct, a little piece of fried pork was stuck to a larger piece. I told the server that I have eaten at this Panda Express for years, and I have never been served 5 or fewer pieces of pork. I referred to the orange chicken and the amount of chicken provided - (at least 15 pieces).

The server replied that pork is expensive and that is the most Panda Express allows (5 pieces). My husband mentioned that we ordered sweet and sour pork, not stir fried pineapples and vegetables. The server's attitude was that of a person who was personally paying for the supplies and we should be happy that she is personally providing this meal to both my husband and I. When we're out and about and stopping at a place for a quick meal, 4 small pieces (and one little stuck on piece) of meat isn't going to fit the bill. Literally.

ROUND ROCK, TEXAS -- I had dinner at Panda Express tonight, and the counter employee seemed to have trouble communicating. My mother ordered a 2-item plate. She then asked for an order of honey-walnut shrimp to be placed on a separate, SINGLE-ITEM plate. The employee continued to try to put the shrimp on the same plate as the 2-item combo. Then, she tried to put the food on another 2-item plate. My mother told her she wanted the shrimp on a single-item plate. The woman did not seem to understand our request. Eventually she did place the shrimp on the correct plate.

There was also a problem with ringing up our order. Two of my parents' dishes were not ready at the time we ordered them. The cashier, when ringing up our order, did not include those two items. We kept telling her that she was missing two items and that she needed to add them to the order even though they weren't ready. She did not seem to understand us, and had to get a manager to solve the problem. We eventually did get all of our items. The food tasted pretty good, but ordering it was a hassle. The cashier obviously did not understand English. We made our requests as clear as we could, but it took a manager to fix our problem.