STUART, FLORIDA -- Logged onto Papa Johns website to order a pizza on line. Upon submitting my address a message told me that I had an 'invalid address'. The location I submitted was for a building that is 39 years old. That's older than this inefficient pizza company has been in business. So I called, ordered a pizza only to have it not delivered. I called after 1,5 hours to find out where it was. I was told that I did not answer my door and that the delivery moron had talked to my neighbor. I only have one and they Drew a blank expression when I asked if this occurred. No such conversation occurred. Add reply
I was quoted the price of 18.64(this would include a delivery fee-this after being told delivery was free!)when guy arrived I was told the price did not include a delivery fee, and he expected one. just a pizza I know but this is really bad business. felt like a scam for extra bucks. never use this store again. 4 Replies - Latest reply on 01/04/2014Add reply
Ordered pizza, cheese sticks and pop. Received cold pizza and cheese sticks and no pop. Took over an hour, still had to pay and got a free pizza coupon. This is the saddest case of customer I have experienced in a long time 3 Replies - Latest reply on 10/17/2012Add reply
CINCINNATI, OHIO -- I order a pizza from the online website. I usually order the meat toppers, but this time I wanted to try something new. When it arrived it looked burned, all my ingredients were not on the pizza. I called the store that made the pizza and what he said is that he measured out the ingredients on the pizza and he put exactly what was ordered. In actuality there is no way that this pizza should look and taste as it does, and all the ingredients were not put on my pizza. I need to be compensated for the mess that they brought to me. I will be real hesitant to order from Papa John's pizza again!! What a waste. I do believe that it has a different management working there, because I have never had this problem in the past.
1 Replies - Latest reply on 09/24/2012Add reply
We use Papa Johns pizza on victory drive in Savannah, the last two pizzas we ordered were not good the quality of their food has gone down recently and we are probably going to order food from another company in future. 1 Replies - Latest reply on 10/19/2012Add reply
NORMAL, ILLINOIS -- I don't eat pork. I accidentally ordered a Buffalo chicken pizza and forgot to ask for bacon to NOT be on my pizza. When I called back and asked them politely to send a pizza without bacon, they hung up on me. When the pizza arrived, they especially added a few pieces of bacon bits on a few of the pieces so we did not notice, but we did. Not nice at all, and I advise people to not order from this location again.5 Replies - Latest reply on 01/04/2014Add reply
I learned that Papa John's founder gave a benefit for Mitt Romney. Since Romney is against everything that is decent for the vast majority of Americans (wants to cut services for the 99% and give the 1% a bigger tax cut) I will never buy another pizza from this company, EVER. 11 Replies - Latest reply on 10/29/2012Add reply
They deliver everywhere else in my town but the neighborhood in which I live. 2 Replies - Latest reply on 03/31/2012Add reply
STATE COLLEGE, PENNSYLVANIA -- My recent visit to Papa Johns on north Atherton street in State College Pa was less than good. The woman that rang up my order overcharged me for my pizza and wings and when I informed her that the bill was to high she blamed the computer and showed me the monitor screen which was still wrong. This would not have been to bad if she would have just fixed my order but that she knew the amount was wrong when she tried to overcharge me. When I informed the manager that his employee Knowingly overcharged me and only fixed it because i pointed it out to her, he told me that she didn't. I again told him that she did and he still did not care to hear it. At approximately 4:20 pm today 3/24/12 I informed the manager that I could not give him my business and asked for my money to be returned.
2 Replies - Latest reply on 03/25/2012Add reply
What manager would not even question an employee that was accused of trying to cheat a customer? Maybe he just didn't care. It is expensive enough to try to get something special for me and my son without getting ripped off by dishonest people.
Ordered 2 pizzas and a order of bread sticks. Got wrong pizza and no bread sticks didn't notice it till I got home. 1 Replies - Latest reply on 03/08/2012Add reply
Super Bowl Coin toss, we won but when we went to get our free pizza they said we had to call in from a cell phone, and when we did so there was a 30 minute wait. So NOT SO FREE AFTER ALL. 6 Replies - Latest reply on 03/02/2012Add reply
SAINT PAUL, MINNESOTA -- I find it so insulting that I only receive 1 container of garlic butter along with 1 banana pepper per pizza. Now, my family and myself ordered "The Works" extra large pizza which has tons of toppings ... read full review12 Replies - Latest reply on 02/25/2012
PITTSBORO, NORTH CAROLINA -- Last Saturday I decided to stop into Papa Johns and give them a try. It was about 2pm, so I figured I would not have to wait long. When I walked in, there was one lady ahead of me, but nobody at the counter. I figured they were getting her pizza. After about 2-4 minutes, someone finally started walking to the front. He was in no rush that two people were at the counter. He stopped to talk to a few people on the way. Then this guy seemed clueless on how to enter the lady's order into the computer. After waiting another 3-4 minutes, I walked out.
3 Replies - Latest reply on 02/06/2012Add reply
I drove to Domino's and ordered a great pizza. It was awesome!!!
After getting home, I went onto the Papa Johns website to complain. I promptly received an email saying that they forwarded my complaint to the owners/managers of that store. After one week, the owners/managers have not contacted me. Now I see why their employees do not care about customers, because the owners/managers do not care.
I would stay away from Papa Johns. Why give you hard earned money to people that don't care about you. Stick with Elizabeth's or Domino's.
CHANDLER, ARIZONA -- We had always found Papa Johns Pizza to be the best of the chain pizza stores, in the sense it was acceptable. No more! - The last pizza we had had pastry which was real doughy, floppy, but call it what you want, it was downright unappetizing. The toppings were fine but that is no excuse for such poor and soggy crust. Either they have changed their recipe or cook to where most frozen pizzas are better, but we will try them again in a year or so and if they have not improved will strike them off our list. On a more positive note we still found their staff to be friendly and helpful - too bad they have to deal with poor quality.13 Replies - Latest reply on 01/14/2012Add reply
I tend to order from papa John's often. Each time you order from them online you get a point for every $5 you spend.
16 Replies - Latest reply on 10/08/2011Add reply
You get a free large 3 topping pizza once you reach 25 points. I reached 25 points the other day its a pretty cool incentive in my opinion. Yo have to opt in for it but you can opt out at anytime.
I registered at Papa Johns was suppose to receive a promo code to order on line for a free medium pizza. Never received promo code. 3 Replies - Latest reply on 08/02/2011Add reply
GAITHERSBURG, MARYLAND -- I had a really bad experience at Papa Johns Gaithersburg. I ordered online for the first time and when I went to pick it up, there were all sorts of toppings on my pizza. When I told them that, they told me very rudely that they put what ever I ordered over the internet. They read out the list of toppings without even properly looking at the pizza still insisting that the order was right. There were clearly pineapple and other stuff on the pizza which I didn't want. Finally one employee asked me to wait for another 20 minutes if I wanted another pizza. I said no thanks and wanted a refund, and they couldn't give me that also since I paid via their website. So I walked across the street and got a pizza from Pizza Hut. Now I have to check my bank account to make sure that the money for the pizza is refunded. People do make mistakes but some people hate to admit that and try to act like they own the business. This place is certainly not recommended to have a happy pizza. Instead try the hand toss pizza at Pizza Hut across the street which tastes great and have better people serving them.7 Replies - Latest reply on 02/11/2011Add reply
Poor customer service
SAN JOSE, CALIFORNIA -- My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery ... read full review7 Replies - Latest reply on 07/06/2011