LADY LAKE, FLORIDA -- My husband ordered a spinach alfredo pizza. The worker talked him into a thin crust. When he brought it home the rich and creamy was nothing as advertised. The crust was so hard I felt I was eating cardboard. Needless to say we were both totally disappointed and our dinner was ruined. We have eaten your pizza on many occasions and have been very satisfied with your product however this time was not a pleasant experience.Add reply
REVERE, MASSACHUSETTS -- This is the 4th time I try Papa Johns online. Their service is horrible they feel 45 minutes to 1 hour to place a freak in order then you wait another hour for them to deliver ... this happened to me with them 3 times and today July 1 2013 I've tried them again.
1 Replies - Latest reply on 07/03/2013Add reply
I was on the phone 2hr they kept asking me to repeat my order 4 times and every time they ask me for my credit card .. I was charged 5 times for the order. I call customer service and their answer was sorry you got to wait 1 to 5 days for your money back.... they suck I will never use them again
SIOUX CITY, IOWA -- I was offered a free pizza for ordering online. My computer stopped working in the middle of my order. The gentleman on the phone told me I could place the order by phone and still receive a free pizza code. Well, he was misinformed or he lied to me. Whatever the case...I ordered another pizza that week. I am faithful to your establishment even though I do not order pizzas everyday;i only order from papa johns. Could you somehow make this up to me..?Add reply
NEW YORK, NEW YORK -- Well, for one they don't sell large pizza pies, but that's besides the point.
They sent dry old looking bread sticks without any sauce and when I called to complain they said "sorry sir, the sauce ... read full review5 Replies - Latest reply on 07/01/2013
A pizza delivery man smoking marijuana on the job, delivered pizza to my home around 5 pm and was intoxicated and believed to be under the influence of the drug. His name is Jacob on my receipt I contacted the manager he refused to do a drug test. It is an outrage that we allow this behavior in our society. 4 Replies - Latest reply on 01/24/2013Add reply
I just moved to Va. In Fullerton Ca you were the best all around.
3 Replies - Latest reply on 04/09/2013Add reply
My pizza was dry, almost burnt, 3 pieces had no topping. You are advertising
$11 pizza I saw today. I was charged $15
Your rating Va (F) Fullerton Ca (A++++)
I have also purchased my last Papa John's Pizza. This company made huge profits last year. For him to cut employees hours and blame the president is cheap and grasping. I will vote with my pocketbook. Boo 5 Replies - Latest reply on 03/08/2013Add reply
I read with disgust your future intentions for your co. I do hope your employees can find other work, rather than having to continue employment in your greedy, grasping, Scrooge-like atmosphere. Blame Wall St. Blame yourself. But you have no foundation on which to blame the President or your workers. I will NEVER AGAIN purchase one of YOUR pizzas, and I eat a lot of pizzia. 5 Replies - Latest reply on 11/11/2012Add reply
STUART, FLORIDA -- Logged onto Papa Johns website to order a pizza on line. Upon submitting my address a message told me that I had an 'invalid address'. The location I submitted was for a building that is 39 years old. That's older than this inefficient pizza company has been in business. So I called, ordered a pizza only to have it not delivered. I called after 1,5 hours to find out where it was. I was told that I did not answer my door and that the delivery moron had talked to my neighbor. I only have one and they Drew a blank expression when I asked if this occurred. No such conversation occurred. Add reply
I was quoted the price of 18.64(this would include a delivery fee-this after being told delivery was free!)when guy arrived I was told the price did not include a delivery fee, and he expected one. just a pizza I know but this is really bad business. felt like a scam for extra bucks. never use this store again. 4 Replies - Latest reply on 01/04/2014Add reply
Ordered pizza, cheese sticks and pop. Received cold pizza and cheese sticks and no pop. Took over an hour, still had to pay and got a free pizza coupon. This is the saddest case of customer I have experienced in a long time 3 Replies - Latest reply on 10/17/2012Add reply
CINCINNATI, OHIO -- I order a pizza from the online website. I usually order the meat toppers, but this time I wanted to try something new. When it arrived it looked burned, all my ingredients were not on the pizza. I called the store that made the pizza and what he said is that he measured out the ingredients on the pizza and he put exactly what was ordered. In actuality there is no way that this pizza should look and taste as it does, and all the ingredients were not put on my pizza. I need to be compensated for the mess that they brought to me. I will be real hesitant to order from Papa John's pizza again!! What a waste. I do believe that it has a different management working there, because I have never had this problem in the past.
1 Replies - Latest reply on 09/24/2012Add reply
We use Papa Johns pizza on victory drive in Savannah, the last two pizzas we ordered were not good the quality of their food has gone down recently and we are probably going to order food from another company in future. 1 Replies - Latest reply on 10/19/2012Add reply
NORMAL, ILLINOIS -- I don't eat pork. I accidentally ordered a Buffalo chicken pizza and forgot to ask for bacon to NOT be on my pizza. When I called back and asked them politely to send a pizza without bacon, they hung up on me. When the pizza arrived, they especially added a few pieces of bacon bits on a few of the pieces so we did not notice, but we did. Not nice at all, and I advise people to not order from this location again.5 Replies - Latest reply on 01/04/2014Add reply
I learned that Papa John's founder gave a benefit for Mitt Romney. Since Romney is against everything that is decent for the vast majority of Americans (wants to cut services for the 99% and give the 1% a bigger tax cut) I will never buy another pizza from this company, EVER. 11 Replies - Latest reply on 10/29/2012Add reply
They deliver everywhere else in my town but the neighborhood in which I live. 2 Replies - Latest reply on 03/31/2012Add reply
STATE COLLEGE, PENNSYLVANIA -- My recent visit to Papa Johns on north Atherton street in State College Pa was less than good. The woman that rang up my order overcharged me for my pizza and wings and when I informed her that the bill was to high she blamed the computer and showed me the monitor screen which was still wrong. This would not have been to bad if she would have just fixed my order but that she knew the amount was wrong when she tried to overcharge me. When I informed the manager that his employee Knowingly overcharged me and only fixed it because i pointed it out to her, he told me that she didn't. I again told him that she did and he still did not care to hear it. At approximately 4:20 pm today 3/24/12 I informed the manager that I could not give him my business and asked for my money to be returned.
2 Replies - Latest reply on 03/25/2012Add reply
What manager would not even question an employee that was accused of trying to cheat a customer? Maybe he just didn't care. It is expensive enough to try to get something special for me and my son without getting ripped off by dishonest people.
Ordered 2 pizzas and a order of bread sticks. Got wrong pizza and no bread sticks didn't notice it till I got home. 1 Replies - Latest reply on 03/08/2012Add reply