TULSA, OKLAHOMA -- I make my 1 pizza order online at 8:30pm. Two hours later, at 10:30, no pizza. I call the store, and get on the phone with the manager. The manager says, "Oh, you know what? We actually don't deliver to your area after dark..." This would have been fine, except I have ordered after dark from Papa Johns about twice a week for months. She was trying to BS me. When I told her how often I order after dark, she switched, and said, "Oh well actually the real problem is we are just slam packed tonight, and have only one deliver driver, and there are still 11 orders ahead of you."
I can understand being jam packed, but I was just thinking, "So what, you weren't going to call or anything? My pizza just never would have arrived?" But I didn't say that, I just said that I understood and what were my options. She said, "Well, we can wait and just see when your pizza arrives, or I can credit your account for the full amount for another time." I told her I would take the credit, and thanks. I go to sleep around midnight.
TO MY ASTONISHMENT, at 1:30 in the morning, someone is knocking on my door, and calling my cell phone. Its the delivery guy. He is holding my cold, hard, 5 hour old pizza. After waking up and getting dressed, I answered the door and told him that although I appreciated him showing up, I had already opted to take credit for another time, and was sleeping. He said that I might as well take the pizza, that I will still have my credit. I took the pizza from him, threw it on my counter, and went back to sleep. He is lucky I was a cool gal who didn't freak out at him for waking me up in the middle of the night, like I know so many people who would.
Two nights later, I want my pizza. I call to make the order, and told them that I want to use my credit on my account. The girl on the phone just says, "You don't have any credit, what do you want to order?" I explained what had happened, and she said again, "If someone gave you credit, I would see it here, and its not here, so what do you want to order?"
I asked if there was a manager I could talk to, like the one that I talked to the other night. She said that the only other employee there was her shift supervisor, and that he would say the same thing. I asked when I could call back to talk to the original manager I spoke to, and she just said, "I don't know, maybe tomorrow or the next day."
I thanked her and hung up. I am needless to say, upset, and disappointed. Its just a pizza, and I'll live (I guess lol) but I just wish that they kept better communication. I wrote a letter to their customer complaints site, does anyone know if this does any good? Thanks.
OHIO -- For those who were not aware of the story... A franchise owner of a Papa John's Pizza in Washington had 20 t-shirts printed up with "Crybaby 23" and the Papa John's Logo on it. The shirt was a stab at Cleveland Cavalier player, Lebron James. Out of the 20 t-shirts printed, 8 were given out at the game and ONE was shown on camera. After 200 complaints were made from CAV fans, our local Papa John's contacted corp. to find out what to do with the complaints. They were threatening to boycott, etc.
After corp. investigated the issue, found the owner that gave out those t-shirts did so on his own and it was not approved by their corp. offices. To apologize to the CAVS fans the corp. office of Papa John's approved the sale of one large, one topping pizza for pick-up only at all the 40 local Papa John's Pizza places for only 23 cents (23 being Lebron's jersey number). They were to sell these pizzas (one per customer) from 11 am until 10 pm on April 8. Other locations in Columbus, Cincinnati and surrounding areas join in... making a total of about 80 locations.
Anyway... I just wanted to give a "KUDOS" to all those workers that worked so hard to keep everything running smoothly. Yes, there was a long wait, but everything was in order and out of all the 80 locations and hundreds of customers waiting in line at each, there were only two arrest for disorderly conduct. When I got in to place my order, I was very impressed on the way the young ladies and gentlemen were working as a team to get everyone taken care of. I felt for the girl who was hand tossing that pizza dough all day... I'm sure she's feeling it now... but KUDOS to all those young workers.
Papa John's is also donating $20,000.00 to the CAVS charities AND they paid their workers time and a half for their job yesterday as a encouragement for them NOT to call off work. They had workers working throughout the previous night making dough, chopping veggies... they did NOT make up the pizzas ahead of time, which would have saved a lot of time... but they said all pizzas will be made at the time the order, to ensure freshness. The location I went to, had sold over 700 pizzas. The rep. from the corp. office said they were prepared to supply 750,000 pizzas for this promotion.
They had truck deliveries throughout the previous night getting all the supplies out and they had people just putting hundreds of pizza boxes together since Monday. GREAT JOB! Oh… and what did the corp. office do to the guy in Washington that caused all of this? They said, "We had a talk with him and advised him not to do that again" LOL... something tells me this was all a publicity stunt from the beginning, great advertising and the charity donations will be a write off.
PS... Basher agrees that Lebron James is a big cry baby. But so were the fans who complained about the t-shirt. I don't see any difference between what the guy in Washington did with the t-Shirts, when our business hang "Pittsburg Sucks" signs in their windows downtown!
BRADENTON, FLORIDA -- After repeatedly ordering the same old, same old, we decided to try 2 different pizzas one of which I really, really did not care. I left notice of this on the feedback section of their website and was contacted w/in the week by our area district manager via telephone and w/in a month via mail by VP of operations. I have never had a company respond with such genuine interest and professionalism. They now have a customer for life!!!
ARCHDALE, NC -- I purchased a large 5-topping pizza which I ordered online. When I got the pizza home and started to eat it the dough was not cooked. I could pull/stretch the dough out. This will not in any way deter me from ordering again, just want them to get right!! Thank you.
DANVILLE, ILLINOIS -- I called for a delivery with Papa John's on Fairchild in Danville, IL at 8:45 pm tonight. This would be the only true meal for the day since I decided to eat less during lunch because I have been indulging in a lot of cookies. Imagine I was extremely hungry as we just did a little hiking in the woods prior to so on my way home, I called for delivery.
I was very accurate with what I asked on the order along with providing my phone number and address along with apartment number. This was not my first time placing calls for delivery with them. In fact, I had a delivery that was done over the website less than a month ago so all the data should be there.
While I was waiting for the pizza, I was eating a little bit but still very patient...an hour passed and still did not hear anything from them. So at last, I made the call and check on the order and they said they called and then I said I didn't get any missed calls or anything from them. It turned out they put one number off on their system that's why they couldn't get to me as well as not knowing my apartment number.
I gave all these information to them over the phone but they input it wrong. When the pizza finally came, it was too late because I waited too long and already ate. At that time, I was not a happy camper anymore and demanded that they need to give me half off because it's not right for them to deliver this kind of service.
Over the phone, the boy who I spoke with refused to give any discount and so we ended up paying for full act for a stale pizza. I called the manager afterwards and made a complaint and he was willing to give me credit next time but I am still concerned whether they're going to put crap on my pizza next time. So this is a terrible experience with Papa John's. Last time I placed the order, I was also a generous tipper too. It was just unfortunate that their employees so incompetent.
DENVER, COLORADO -- At around 4:15 P.M. on a Monday afternoon, a woman pulls into the parking lot at Papa John's Pizza on E. Colfax and Downing in Denver. There are no other vehicles in the lot, and she finds a convenient slot and walks across the alley to use the ATM at the liquor store. Within minutes, she returns to find her car is gone.
She is not the first victim today though. Papa John's has contracted with a towing service, which lurks in wait for anyone parking in the lot but not entering the Papa John's store. At two hundred and plenty a pop, whether or not Papa John's takes a kickback, it's a goldmine.
When asked, the Papa John's employees shrugged and said that they only work there; they don't control the company's policies. They did say in defense, however, that local business patrons sometimes block access for Papa John's supply trucks and delivery drivers.
Sometimes? At four in the afternoon? On a Monday? When there were NO customers around; NO delivery vehicles in the lot; and in fact, not even one pizza in the oven! They were “so busy” that while one of the two employees was on a cell phone, the other was enjoying a smoke break outside, watching another victim park on the far side of the lot.
He made no effort to warn the hapless driver, who walked across the street oblivious to the tow-truck that appeared as if by magic as soon as the driver was out of sight. Within minutes, the mini-van was bumping across curbstones behind this tow-truck squealing out of the lot.
Papa John's, this is heartless, insensitive, cruel, and unnecessary policy. Yes, in our high-density neighborhood, parking is always an issue, and no one has an issue with calling a tow on vehicles parked for hours on end, blocking business traffic, or inconveniencing customers. But what I saw today is malicious and sadistic.
You're shooting yourself in the foot business wise, and I for one am going to make sure word gets out! I live, work and eat in this neighborhood, and rest assured there will be no more Papa John's Pizza for me, my family, and any friends, neighbors, or clients I make aware of this shameless situation! The information posted above is a truthful, factual, and verifiable representation of an actual incident.
I came home at 11:30PM after my shift ended. A Papa John's delivery driver had parked in the ONLY disabled spot in my apartment building's lot. I am disabled due to a spinal cord injury and degenerative bone disease. I have just had a total hip replacement and am still having trouble walking. The driver refused to move, just sat there and "flipped me off" when I asked him to move. I had to park an additional 150 feet down the street due to the driver being parked in disabled parking. When I told him to move or I was going to call the police, he flipped me off again, peeled out driving extremely recklessly on a night where the streets were wet.
I made a complaint, but when the "regional manager" called, he advised me there wasn't anything he could/would do because the driver would just tell him he didn't do it and go on with his life. I suggested they bring me in to face this man, they refused the offer. The simply said it wasn't that a problem and they would ask the guy, but nothing would likely come of it.
I believe they are encouraged to do this to save time... I also feel this is a slap in the face of any disabled person in this country. Perhaps Papa John's should be forced to donate to the Paralympics and/or Christopher Reeves Foundation! It is time for this company to take some responsibility and show some respect for people who are unable to walk, who cannot breath so they have to park close, for those with conditions that make it impossible to walk.
I have seen other companies park there, but when asked, they move and are quite nice about it. The space is clearly marked, has a sign you can't miss, and if you are trying to take a short cut, at least have the decency to move, if you think you should park there at all. I am sure nothing will come of this. The "regional manager" has not called back and I am guessing this is over. Go to Facebook, join Papa John's Boycott and let them know you are not pleased with the lack of respect. Let the company hear our voice!
I just had the worst experience ever trying to purchase a gift card. I was purchasing an e-gift card from papajohns.com for a friend in another state. Should have been quick and simple. Instead I purchase my order and wait 1 hour, calling my friend asking if he received it, answer was nope. I call the gift card helpline and speak to Luke, he says order is on hold for unnatural activity. I'm confused as how is ordering 1 gift card for the first time ever unnatural. He proceeds to read off a list of questions I had to answer for my order to go through. Everything from if I use my card for debit or credit, to what landmarks, schools and hospitals are near my address RIDICULOUS!!.
Anyway after going through all of these questions that have absolutely nothing to do with anything, and doing them correctly he puts me on hold. He return in 5 minutes saying all my info checked out fine and that they will need to call the bank for authorization and make sure it's me. That's fine after everything is done do I get my gift card? NOPE He said "oh that doesn't release the hold on the order, that just released your credit card so you are able to buy another e-gift card on a new order." Right now I'm really really annoyed. If I pay money for something I would like to receive it, if you need to do 1 or 2 security questions fine.
But to do question after question that doesn't even make sense, call my bank, put me on hold, charge me, and AFTER all of that say oh okay you still can't have this one but you are free to buy another that is not okay. I'm out 15 bucks and a gc, My friend couldn't get the pizza he planned to have for dinner and eat somewhere else instead. I called the complaint line and no one at all could help me or even pull-up my e-gift card order. I was told I must talk to the gift card support line. Unfortunately all I got on the line was Luke, the same guy who asked me 20 questions before, Luke could not help me one bit and expected me to just go make another order. Papajohn's is infuriating and has the worst customer service ever.