CENTERVILLE, GEORGIA -- I called Papa John's to order, only to be greeted by a computer saying please hold for the next available person or go to Papa John's online. This went on for 20 minutes, finally I called the Papa John's across town and they answered! I placed the order and they said they couldn't deliver to my address. they told me to call the previous store and I said I did and they never answered.
I asked can you place the order for me and they said no, and I said let me talk to the manager and I told him the story and he had no resolution. He didn't offer to deliver this one time, I even offered to tip the driver more, and he said nope with an arrogance in his voice. I think they are trying to drive customers to their website to order so they can cut back on employees and I will never do business with a company like that again.
LADY LAKE, FLORIDA -- My husband ordered a spinach Alfredo pizza. The worker talked him into a thin crust. When he brought it home the rich and creamy was nothing as advertised. The crust was so hard I felt I was eating cardboard. Needless to say we were both totally disappointed and our dinner was ruined. We have eaten your pizza on many occasions and have been very satisfied with your product however this time was not a pleasant experience.
REVERE, MASSACHUSETTS -- This is the 4th time I try Papa John's online. Their service is horrible they feel 45 minutes to 1 hour to place a freak in order then you wait another hour for them to deliver... this happened to me with them 3 times and today July 1 2013 I've tried them again.
I was on the phone 2hr they kept asking me to repeat my order 4 times and every time they ask me for my credit card .. I was charged 5 times for the order. I call customer service and their answer was sorry you got to wait 1 to 5 days for your money back.... they suck I will never use them again
STUART, FLORIDA -- Logged onto Papa John's website to order a pizza on line. Upon submitting my address a message told me that I had an 'invalid address'. The location I submitted was for a building that is 39 years old. That's older than this inefficient pizza company has been in business. So I called, ordered a pizza only to have it not delivered. I called after 1,5 hours to find out where it was. I was told that I did not answer my door and that the delivery moron had talked to my neighbor. I only have one and they drew a blank expression when I asked if this occurred. No such conversation occurred.
CINCINNATI, OHIO -- I order a pizza from the online website. I usually order the meat toppers, but this time I wanted to try something new. When it arrived it looked burned, all my ingredients were not on the pizza. I called the store that made the pizza and what he said is that he measured out the ingredients on the pizza and he put exactly what was ordered. In actuality there is no way that this pizza should look and taste as it does, and all the ingredients were not put on my pizza. I need to be compensated for the mess that they brought to me. I will be real hesitant to order from Papa John's pizza again!! What a waste. I do believe that it has a different management working there, because I have never had this problem in the past.
STATE COLLEGE, PENNSYLVANIA -- My recent visit to Papa Johns on North Atherton Street in State College PA was less than good. The woman that rang up my order overcharged me for my pizza and wings and when I informed her that the bill was too high she blamed the computer and showed me the monitor screen which was still wrong. This would not have been too bad if she would have just fixed my order but that she knew the amount was wrong when she tried to overcharge me.
When I informed the manager that his employee knowingly overcharged me and only fixed it because I pointed it out to her, he told me that she didn't. I again told him that she did and he still did not care to hear it. At approximately 4:20 pm today 3/24/12 I informed the manager that I could not give him my business and asked for my money to be returned.
What manager would not even question an employee that was accused of trying to cheat a customer? Maybe he just didn't care. It is expensive enough to try to get something special for me and my son without getting ripped off by dishonest people.
SAINT PAUL, MINNESOTA -- I find it so insulting that I only receive 1 container of garlic butter along with 1 banana pepper per pizza. Now, my family and myself ordered "The Works" extra large pizza which has tons of toppings along with an additional extra large pizza. I was very insulted to find out we were only receiving 1 of each condiment for this. We spent over $30+ on this order and any extra condiments we were charged for. I think if you want to keep customers, if a customer has a large order such as this, these condiments should come automatically at no extra charge. Its a shame that we would receive the same amount of condiments for 2 extra large pizzas as we would a small pizza. Something needs to be evaluated. This policy needs to be re evaluated.
PITTSBORO, NORTH CAROLINA -- Last Saturday I decided to stop into Papa Johns and give them a try. It was about 2pm, so I figured I would not have to wait long. When I walked in, there was one lady ahead of me, but nobody at the counter. I figured they were getting her pizza. After about 2-4 minutes, someone finally started walking to the front. He was in no rush that two people were at the counter. He stopped to talk to a few people on the way. Then this guy seemed clueless on how to enter the lady's order into the computer. After waiting another 3-4 minutes, I walked out.
I drove to Domino's and ordered a great pizza. It was awesome!!!
After getting home, I went onto the Papa Johns website to complain. I promptly received an email saying that they forwarded my complaint to the owners/managers of that store. After one week, the owners/managers have not contacted me. Now I see why their employees do not care about customers, because the owners/managers do not care.
I would stay away from Papa Johns. Why give you hard earned money to people that don't care about you. Stick with Elizabeth's or Domino's.
CHARLES TOWN, WEST VIRGINIA -- Ordered pizza from Papa Johns in Charles Town WV today. I had it delivered for convenience, because I thought that was why they had that service. When the delivery man came we tried to pay him with 100.00 dollar bill, he said he could not accept it, that was all fine and dandy, so we went to the local 7-11 to break the 100 and proceeded to the store to pay for our now cold pizza. They gave us our total with the delivery fee, however we didn't feel we should pay the delivery fee considering we did not receiver our pizza at our residence and had to go to the store to pick up, when we told the manager we weren't paying the delivery fee he said he could not take it off we said " OK!!! well congratulation you are the proud owner of two large pizzas" I will not being doing business with them ever again!!! BUT ITS OK I WAS IN THE MOOD FOR KINGS PIZZA ANY WAYS...
CHANDLER, ARIZONA -- We had always found Papa Johns Pizza to be the best of the chain pizza stores, in the sense it was acceptable. No more! - The last pizza we had had pastry which was real doughy, floppy, but call it what you want, it was downright unappetizing. The toppings were fine but that is no excuse for such poor and soggy crust. Either they have changed their recipe or cook to where most frozen pizzas are better, but we will try them again in a year or so and if they have not improved will strike them off our list. On a more positive note we still found their staff to be friendly and helpful - too bad they have to deal with poor quality.