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Papa John's Pizza Consumer Reviews - Page 3

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Threatened by Manager
By -

KENILWORTH, NEW JERSEY -- Last Saturday we ordered pizza and mild wings. When the order came (around 8:45) the wings were spicy. When my boyfriend called back to let them know, they told him that they would just give us free food next time. We wanted our food right, so we declined and asked for them to send out a delivery guy with the right wings. At around 9:45 we still didn't have our wings so he called again. This time a girl answered. She said that as soon as one of the delivery guys came back they would send him out with our wings. We asked for our money back as well, since this is not the first time they've screwed up. They agreed.

At 10:26, our wings were still not here. I called this time and spoke with a girl and asked for the manager. She said she was and so I explained to her the situation. No apology, just an excuse that sometimes the wrong wings get put into the wrong box. I don't need an explanation, I need my wings. I also told her that I expect the delivery guy to also bring our $20.00. She said "OK" and that he should be there any minute. She also said that there is only 1 delivery guy working the night shift, contrary to what she told my boyfriend almost an hour before.

Finally, at around 11:00 or so, the man came with our wings. But, when he came he knew nothing about the refund for the order. He called the restaurant and then put my boyfriend on the phone. He spoke with a man (the one from earlier) and he said that we were NOT to get our money back and the girl who said she was the manager was "not the manager; she's new and doesn't know what she's talking about". We gave the driver the wrong wings back and he gave us our money.

At 11:25, my cell phone rang. When I answered, it was the same man, screaming at me that he was going to come into my house and take the money that we got refunded by the driver. He then proceeded to threaten my boyfriend, saying that "bad things are going to happen" and asking him questions like, "Do you know who I am? Don't ** with me", amongst other threatening allegations. He told us we had to bring the money back to the store or he was coming to get it himself. My boyfriend asked him, "What's the difference whether you give us free food now or next time?" He hung up on him because he had nothing to say.

Not knowing what to do, and completely freaked out, we called the local police who did nothing (surprise, surprise) and sat all night looking out our window to make sure he wasn't coming back. I wasn't going to give in AFTER they ruined our order, made us wait 2 hours, and never apologized. Every time we called it was like we were calling a different place. The only thing that scares me now is that this nut knows where we live. I will NEVER order from any Papa John's locations again. If he was smart, he would have eaten that $20.00 and possibly we would have gone back. Instead, he lost a lot more than $20.00; he lost a customer.

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Terrible Management & Service
By -

TAMPA, FLORIDA -- After a rather infuriating conversation with a PJ Manager I sent the following email complaint at PJ online. Not really expecting anything to come of it unfortunately. I hope you understand how upset I am that I'm actually taking time out of my evening and away from my family to convey to you how absolutely infuriated I am with the experience we had this evening.

I placed an order for delivery at approx. 9:00 PM & was told it should be there in 30-35 minutes. We're not strangers to deliveries being a little bit later than the estimated time. Things happen. But when we noticed that it was just about 10:00 I decided to call. We thought the driver may have been lost or something? I was told at that time that it was just coming out of the oven & should be here in 10 minutes. OK, so we waited 25 minutes and called again.

So, as you can see our 30 minute delivery has lapsed into the 1.5 hour time frame. Still no courtesy call from the location. We were STILL expecting the delivery. When I called again, for the third time, I was placed on hold for approx. 8 minutes because the Manager was "busy".

Imagine my frustration when I finally got him (Shawn or Sean is the only name he would give me) on the phone and he actually laughed when he said they DO NOT EVEN DELIVER to my address. They're located in Brandon, FL. I live in Tampa, FL. I was quite taken back by his carelessness and disregard to the issue. Especially since he was the THIRD person I spoke to tonight. He continued to talk amongst his employees about how this must be the order that was brought back because the address it DID go to said that they weren't expecting it. When I asked why I didn't receive a call then.

When they knew it was the wrong address I was told - "The driver can't call, he's hearing impaired." That may be true but what about the rest of the office? The amount of unprofessionalism that I had to deal with was beyond acceptable. He just kept saying that it wasn't him that handled the call, all of the employees there are new - none over a week, there's nothing he could do...

Basically accepting no responsibility what-so-ever. As well as whistling in the phone. So, after this lovely series of events I now have to listen to the Manager whistle in my ear while I'm speaking. I said excuse me to which he rebutted, "I don't know what you want. There's nothing I can do. You're not in our area." At this point I was done with the conversation. I asked for his name - He said Shawn. Refused to give me his last. When asked how I would identify him he said Shawn on 60. The only one there. Very curt and The one name he was quick to give up was his supervisor's which is **. But he wouldn't be in until tomorrow.

Bottom line, in my opinion, first the delivery address should have been confirmed. Secondly, this problem should have been caught at least on my second call. Not the third. Lastly, I feel that my situation was handled completely inappropriately and an extreme amount of professionalism and customer service could have been implemented.

I, as well as my family, eat at Papa John's regularly but I feel that this experience from hell will most certainly put a halt to future dining decisions that may involve this company. If the main problem here is lack of training. In all aspects. I might suggest it be put in place. I hope this email will be taken seriously as you can expect my family and I are quite upset.

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Delivery Guy Woke Me Up At 1:30am / Credit Disappeared
By -

TULSA, OKLAHOMA -- I make my 1 pizza order online at 8:30pm. Two hours later, at 10:30, no pizza. I call the store, and get on the phone with the manager. The manager says, "Oh, you know what? We actually don't deliver to your area after dark..." This would have been fine, except I have ordered after dark from Papa Johns about twice a week for months. She was trying to BS me. When I told her how often I order after dark, she switched, and said, "Oh well actually the real problem is we are just slam packed tonight, and have only one deliver driver, and there are still 11 orders ahead of you."

I can understand being jam packed, but I was just thinking, "So what, you weren't going to call or anything? My pizza just never would have arrived?" But I didn't say that, I just said that I understood and what were my options. She said, "Well, we can wait and just see when your pizza arrives, or I can credit your account for the full amount for another time." I told her I would take the credit, and thanks. I go to sleep around midnight.

TO MY ASTONISHMENT, at 1:30 in the morning, someone is knocking on my door, and calling my cell phone. Its the delivery guy. He is holding my cold, hard, 5 hour old pizza. After waking up and getting dressed, I answered the door and told him that although I appreciated him showing up, I had already opted to take credit for another time, and was sleeping. He said that I might as well take the pizza, that I will still have my credit. I took the pizza from him, threw it on my counter, and went back to sleep. He is lucky I was a cool gal who didn't freak out at him for waking me up in the middle of the night, like I know so many people who would.

Two nights later, I want my pizza. I call to make the order, and told them that I want to use my credit on my account. The girl on the phone just says, "You don't have any credit, what do you want to order?" I explained what had happened, and she said again, "If someone gave you credit, I would see it here, and its not here, so what do you want to order?"

I asked if there was a manager I could talk to, like the one that I talked to the other night. She said that the only other employee there was her shift supervisor, and that he would say the same thing. I asked when I could call back to talk to the original manager I spoke to, and she just said, "I don't know, maybe tomorrow or the next day."

I thanked her and hung up. I am needless to say, upset, and disappointed. Its just a pizza, and I'll live (I guess lol) but I just wish that they kept better communication. I wrote a letter to their customer complaints site, does anyone know if this does any good? Thanks.

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Great Job!
By -

OHIO -- Papa John's Pizza - 23 Cent Pizza Promotion For those who were not aware of the story... A franchise owner of a Papa John's Pizza in Washington had 20 t-shirts printed up with "Crybaby 23" and the Papa John's Logo on it. The shirt was a stab at Cleveland Cavalier player, Lebron James. Out of the 20 t-shirts printed, 8 were given out at the game and ONE was shown on camera. After 200 complaints were made from CAV fans, our local Papa John's contacted corp. to find out what to do with the complaints. They were threatening to boycott, etc.

After corp. investigated the issue, found the owner that gave out those t-shirts did so on his own and it was not approved by their corp. offices. To apologize to the CAVS fans the corp. office of Papa John's approved the sale of one large, one topping pizza for pick-up only at all the 40 local Papa John's Pizza places for only 23 cents (23 being Lebron's jersey number). They were to sell these pizzas (one per customer) from 11 am until 10 pm on April 8. Other locations in Columbus, Cincinnati and surrounding areas join in... making a total of about 80 locations.

Anyway... I just wanted to give a "KUDOS" to all those workers that worked so hard to keep everything running smoothly. Yes, there was a long wait, but everything was in order and out of all the 80 locations and hundreds of customers waiting in line at each, there were only two arrest for disorderly conduct. When I got in to place my order, I was very impressed on the way the young ladies and gentlemen were working as a team to get everyone taken care of. I felt for the girl who was hand tossing that pizza dough all day... I'm sure she's feeling it now... but KUDOS to all those young workers.

Papa John's is also donating $20,000.00 to the CAVS charities AND they paid their workers time and a half for their job yesterday as a encouragement for them NOT to call off work. They had workers working throughout the previous night making dough, chopping veggies... they did NOT make up the pizzas ahead of time, which would have saved a lot of time... but they said all pizzas will be made at the time the order, to ensure freshness. The location I went to, had sold over 700 pizzas. The rep. from the corp. office said they were prepared to supply 750,000 pizzas for this promotion.

They had truck deliveries throughout the previous night getting all the supplies out and they had people just putting hundreds of pizza boxes together since Monday. GREAT JOB! Oh… and what did the corp. office do to the guy in Washington that caused all of this? They said, "We had a talk with him and advised him not to do that again" LOL... something tells me this was all a publicity stunt from the beginning, great advertising and the charity donations will be a write off.

PS... Basher agrees that Lebron James is a big cry baby. But so were the fans who complained about the t-shirt. I don't see any difference between what the guy in Washington did with the t-Shirts, when our business hang "Pittsburg Sucks" signs in their windows downtown!

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Advertisement
Pepperoni, sausage, mushroom, onion but just cheese in most bites.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKE JACKSON, TEXAS -- Large pizza with maybe ten pieces of each ingredient spread out over the whole pizza. What a disappointment!!!!

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Terrible Customer Service and Do Not Honor Their Coupons
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COQUITLAM -- I tried to use one of their coupons that they have in the entertainment book. I was told that they were not accepting their own coupon. After speaking with the manager Michael who refused to honor their coupon - he swore and hung up the line after being challenged. Terrible customer service and a complete waste of time. Don't understand how they will stay in business if that is how they treat their customers. AVOID.

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Pizza prep using bare hands
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EVERYWHERE, NEW YORK -- National TV commercial showing several prep people making pizzas using bare hands to make the pie. No more for me!,

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Employee pizza prep
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANYWHERE, TENNESSEE -- DO all pizza places prepare the pie using bare hands, like the papa john's commercial shows??
ENough for me!!!

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Advertisement
Girl named taja said she is a manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH DAYTONA, FLORIDA -- I have been ordering pizza pizza with Papa Johns for Years. At this specific location for about 4 months. My son began working by this specific papa Johns. A girl named Taja (supposedly a manager) was very rude and disrespectful to me and my son. She refused to give me her bosses info.

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Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MONUMENT, COLORADO -- Papa John's store# 3921. Order# **. Order place time 8:28. Received 9:54. Manager was beyond unprofessional. #badservice

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Papa John's Pizza Rating:
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1.3 out of 5, based on 59 ratings and
161 reviews & complaints.
Contact Information:
Papa John's Pizza
2002 Papa John's Boulevard
Louisville, KY 40299-2334
502-261-7272 (ph)
www.papajohns.com
Consumer_Services@papajohns.com
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