Papa John's Pizza - Page 3

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1.1 out of 5, based on 42 ratings and
146 reviews & complaints.

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Cold Incorrect Order From Papa John's. No Effort to Correct
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Rating: 1/51
FT. WALTON BEACH, FLORIDA -- Tonight I ordered pizza from Papa John's. Had Thursday special in my email inbox. Also ordered 2 liter Pepsi. Over 30 minutes later, the pizza arrived cold, with no garlic butter, and no Pepsi. Called the store and was told it was I who ordered the pizza, not them, and it wasn't their fault. In other words, screw you - they're busy, I'm not accustomed to being treated this way. Additionally pizza delivery is a competitive business, and Pizza Hut has one-upped you almost every time. We had stopped using you guys for a while due to a past issue, and now this has happened on our first order subsequently. Please give a response other than it is OUR FAULT. Could we possibly give you another chance? Not without compensation of some sort an and adequate response.

I will be happy to post this on FB, but don't want to. Awaiting your response. So are my friends and relatives. Your food is good, but we don't expect to have cold pizza and rude people.

P.S. The delivery man was confused, but obviously he was doing the best he could.
     
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Terrible Service and Always Late
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Rating: 1/51
NASHVILLE, TENNESSEE -- For many years I have been a loyal Papa John's client and shareholder.

Lately (last 6 months) their deliveries (on Gallatin Road/Nashville, TN) have always been late.

This last time I called to confirm the order would be on time. I was told they were busy and could not guarantee it would be on time. I asked for the District Manager's name.

The "Manager" of the store became very hostile. Said he did not know who I was. I gave him my name and again asked for the District Manager's name. He refused by hanging up on me.

So I called Headquarters. Spoke with a lady in Customer Service. She promised that a Manager from HQ would call. That was over a month ago. I called two weeks ago and said nobody has called. A new person apologized and assured me somebody would call.

Today I called HQ again. A very nice receptionist said the only thing she could do is transfer me to Customer Service, even though I was calling to complain about Customer Service. She could not even transfer me to a person in Shareholder services. This is not her fault, it is the fault of upper management that does NOT care about the customer. Short sided...

As a shareholder, I have decided it is time to dump the stock and never eat at Papa John's again.
     
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Horrible Delivery Person
Posted by on
Rating: 1/51
SMITHFIELD, VIRGINIA -- Tonight I ordered a pizza (total $14.32) and was told it would arrive in 35 or so minutes (fine).I have ordered from them many times. Papa John's in the past have had wonderful delivery drivers and I always made sure to tip them well. Nevertheless tonight I got a call from this young lady with an "attitude" telling me she was at some address on my street that I had no idea where. She rudely told me to come outside so she could see me. I exited my front door and my porch light came on. She said is that your light and hung up.

All of a sudden a car speeds down my neighbor's driveway crossing a small ditch we use for drainage coming within inches of hitting her Mercedes and her husband's Corvette. She rudely grabs the pizza and thrusts it towards me as I am asking why she did that. Her attitude increasingly worsens, so I refused the pizza. Nevertheless, she was not happy, and I asked her to leave my property. We got into a shouting match, but she will not disrespect me In my front yard. I will not order from them again.
     
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cmthru on 09/10/2013:
Because you had one bad experience from a location that you had no previous complaints, you are going to stop?
clutzycook on 09/10/2013:
You should have called the restaurant and explained what happened to the manager. Not that would have resolved anything, but hopefully you would have gotten your money back.
Nohandle on 09/10/2013:
That one bad experience would be enough to do me in also, no matter how pleased I had been in the past. That delivery person obviously had a loose screw up there in the gourd and had no business being in that type of work. I hope the OP at least called Papa John's to complain if for no other reason to spare the next person from suffering her wrath. She is clearly a tad unstable.
Shayen on 09/11/2013:
You can be sure when the driver returned to the store with the pizza and no $, all employees, especially the manager, have heard her version of events. You might want to pick up the phone and make a call.
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On Hold for 15 Minutes No One Ever Answered!
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Rating: 1/51
CENTERVILLE, GEORGIA -- I called Papa Johns to order, only to be greeted by a computer saying please hold for the next available person or go to Papa Johns online. This went on for 20 minutes, finally I called the Papa Johns across town and they answered! I placed the order and they said they couldn't't deliver to my address, they told me to call the previous store and I said I did and they never answered. I asked can you place the order for me and they said no, and I said let me talk to the manager and I told him the story and he had no resolution. He didn't offer to deliver this one time, I even offered to tip the driver more, and he said nope with an arrogance in his voice. I think they are trying to drive customers to their website to order so they can cut back on employees and I will never do business with a company like that again.
     
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cmthru on 09/09/2013:
All their franchises have defined service areas. That's why the second location refused delivery to you.
Ben There on 09/09/2013:
Habe you tried ordering online? I find it much faster and easier, and you can customize pizzas just like on the phone.
andbran on 09/09/2013:
I order pizza online more than calling. it seems to be delivered faster
jonthethird on 09/09/2013:
"the next available" possibly the store was busy with people at the counter, waiting, or they were backed up on getting the prior orders out.

Also, there could have been a glitch in the phone system. As others said: order online
raindrops on 01/04/2014:
ALWAYS order online IF YOU CAN unless it's for the Monday carryout deal, which you HAVE to call in for.

I also can tell you yes it is corporate that makes the other store not be able to help you. IE for delivery.

Depending on the day aka if it's busy you can wait a long time on the phone :/
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Dissatisfied With the Product Your Worker Recommended
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Rating: 1/51
LADY LAKE, FLORIDA -- My husband ordered a spinach alfredo pizza. The worker talked him into a thin crust. When he brought it home the rich and creamy was nothing as advertised. The crust was so hard I felt I was eating cardboard. Needless to say we were both totally disappointed and our dinner was ruined. We have eaten your pizza on many occasions and have been very satisfied with your product however this time was not a pleasant experience.
     
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Worst Customer Service the Worst Place to Order From
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Rating: 1/51
REVERE, MASSACHUSETTS -- This is the 4th time I try Papa Johns online. Their service is horrible they feel 45 minutes to 1 hour to place a freak in order then you wait another hour for them to deliver ... this happened to me with them 3 times and today July 1 2013 I've tried them again.

I was on the phone 2hr they kept asking me to repeat my order 4 times and every time they ask me for my credit card .. I was charged 5 times for the order. I call customer service and their answer was sorry you got to wait 1 to 5 days for your money back.... they suck I will never use them again
     
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Soaring Consumer on 07/03/2013:
I suggest contacting your credit card company to dispute the duplicate charges.
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Complete incompetence
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Rating: 1/51
STUART, FLORIDA -- Logged onto Papa Johns website to order a pizza on line. Upon submitting my address a message told me that I had an 'invalid address'. The location I submitted was for a building that is 39 years old. That's older than this inefficient pizza company has been in business. So I called, ordered a pizza only to have it not delivered. I called after 1,5 hours to find out where it was. I was told that I did not answer my door and that the delivery moron had talked to my neighbor. I only have one and they Drew a blank expression when I asked if this occurred. No such conversation occurred.
     
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Bad Bad Service
Posted by on
Rating: 1/51
CINCINNATI, OHIO -- I order a pizza from the online website. I usually order the meat toppers, but this time I wanted to try something new. When it arrived it looked burned, all my ingredients were not on the pizza. I called the store that made the pizza and what he said is that he measured out the ingredients on the pizza and he put exactly what was ordered. In actuality there is no way that this pizza should look and taste as it does, and all the ingredients were not put on my pizza. I need to be compensated for the mess that they brought to me. I will be real hesitant to order from Papa John's pizza again!! What a waste. I do believe that it has a different management working there, because I have never had this problem in the past.
Sincerely,
Gwendolyn Patton
     
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ticia232 on 09/24/2012:
what exactly did you order and what was not included in your order? It is pertinent because that may explain why your pizza burnt (they put certain things in the oven) and also why you didn't get the other ingredients. It is not like they have a stove to cook the some ingredients and not others. They don't have a stove at all.
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Customer Is Always Right but Not at Papa Johns
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Rating: 1/51
STATE COLLEGE, PENNSYLVANIA -- My recent visit to Papa Johns on north Atherton street in State College Pa was less than good. The woman that rang up my order overcharged me for my pizza and wings and when I informed her that the bill was to high she blamed the computer and showed me the monitor screen which was still wrong. This would not have been to bad if she would have just fixed my order but that she knew the amount was wrong when she tried to overcharge me. When I informed the manager that his employee Knowingly overcharged me and only fixed it because I pointed it out to her, he told me that she didn't. I again told him that she did and he still did not care to hear it. At approximately 4:20 pm today 3/24/12 I informed the manager that I could not give him my business and asked for my money to be returned.
What manager would not even question an employee that was accused of trying to cheat a customer? Maybe he just didn't care. It is expensive enough to try to get something special for me and my son without getting ripped off by dishonest people.
     
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ok4now on 03/25/2012:
Papa Johns is a chain pizza joint that really doesn't care about your complaint. You were correct to challenge the bill. Now you learned that they suck and don't go back. Maybe when they start losing customers that effects their bottom line they'll wake up.
trmn8r on 03/25/2012:
I see that once you challenged it she agreed there was an error, but what did the CSR say that led you to conclude that she knew before you asked and was going to thus overcharge you?

I agree that would be unacceptable.
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Condiments
Posted by on
Rating: 2/51
SAINT PAUL, MINNESOTA -- I find it so insulting that I only receive 1 container of garlic butter along with 1 banana pepper per pizza. Now, my family and myself ordered "The Works" extra large pizza which has tons of toppings along with an additional extra large pizza. I was very insulted to find out we were only receiving 1 of each condiment for this. We spent over $30+ on this order and any extra condiments we were charged for. I think if you want to keep customers, if a customer has a large order such as this, these condiments should come automatically at no extra charge. Its a shame that we would receive the same amount of condiments for 2 extra large pizzas as we would a small pizza. Something needs to be evaluated. This policy needs to be re evaluated.
     
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Churro on 02/24/2012:
Condiments are becoming an increasing source of customer dissatisfaction these days.
Anonymous on 02/24/2012:
I'm glad they still give out a free container of garlic sauce. If they gave out 2 or 3 containers of sauce each time someone ordered a pizza they would prob lose money.
Anonymous on 02/24/2012:
I've always only received one of each per pizza. That is standard. If you want more, they will probably charge extra for it.
Churro on 02/24/2012:
That's a good point Miss Shorty. They give everybody one whether they want it or not. If they did it by request only then they could give people like the OP five or six at no charge and still be way ahead of the game because most people I know do as I do and toss it in the trash can.

That's probably why our landfills smell like garlicy dirty diapers.
Anonymous on 02/24/2012:
I save the sauce and use it when I cook salmon. It makes a great marinade
Anonymous on 02/24/2012:
I dip my crust in it. Very yummy!
clutzycook on 02/24/2012:
Dominoes now charges 50 cents each for sauce containers for their cheese bread, too. They no longer give you any at all!
redmx3racer on 02/24/2012:
I remember being surprised to get 1 sauce 1 pepper when I first had Papa Johns. Most places don't give you anything at all with take-out pizza. As others have stated I think they only give you one of each per pizza no matter what size it is.
madconsumer on 02/24/2012:
whenever I order pizza from papa johns for work functions, I make sure to tell them I want extra sauces. if not they only send a couple per pizza.

very helpful review.
Anonymous on 02/25/2012:
Churro> You make an excellent point. They always put in one of each, regardless if the customer wants one or not. I almost always throw mine away. As you stated with such uncanny insight, imagine the money saved if it was included by request only? At the very least, it would all come out in the wash and balance out with those that ordered extra condiments.

jonthethird on 02/25/2012:
In the dark ages, when I worked for McDonalds, we did a study on catsup packets. By keeping them under the counter, asking if the customer wanted catsup, then giving 2 for a small fry, 4 for a large, the store cut the catsup bill by over $150,00 per year. Remember, the cost of the packets are included in the cost of the burger.
Euphonically Endowed on 02/25/2012:
Precisely jonthethird. Condiment cost is embedded in the cost of the food. The price of a Papa John's pizza here locally is low end compared to Domino's and Pizza Hut, and they, as well as most FF restaurants have the same policy when it comes to condiment distribution.


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