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Papa John's Pizza - Page 3

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142 Reviews & Complaints
Consumer_Services@papajohns.com

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On Hold for 15 Minutes No One Ever Answered!
Posted by Palomadigital on 09/07/2013
CENTERVILLE, GEORGIA -- I called Papa Johns to order, only to be greeted by a computer saying please hold for the next available person or go to Papa Johns online. This went on for 20 minutes, finally I called the Papa Johns across town and they answered! I placed the order and they said they couldn't't deliver to my address, they told me to call the previous store and I said I did and they never answered. I asked can you place the order for me and they said no, and I said let me talk to the manager and I told him the story and he had no resolution. He didn't offer to deliver this one time, I even offered to tip the driver more, and he said nope with an arrogance in his voice. I think they are trying to drive customers to their website to order so they can cut back on employees and I will never do business with a company like that again.

     
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Posted by cmthru on 2013-09-09:
All their franchises have defined service areas. That's why the second location refused delivery to you.
Posted by Ben There on 2013-09-09:
Habe you tried ordering online? I find it much faster and easier, and you can customize pizzas just like on the phone.
Posted by andbran on 2013-09-09:
i order pizza online more than calling. it seems to be delivered faster
Posted by jonthethird on 2013-09-09:
"the next available" possibly the store was busy with people at the counter, waiting, or they were backed up on getting the prior orders out.

Also, there could have been a glitch in the phone system. As others said: order online
Posted by raindrops on 2014-01-04:
ALWAYS order online IF YOU CAN unless it's for the Monday carryout deal, which you HAVE to call in for.

I also can tell you yes it is corporate that makes the other store not be able to help you. IE for delivery.

Depending on the day aka if it's busy you can wait a long time on the phone :/
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Worst Customer Service the Worst Place to Order From
Posted by 71corona on 07/02/2013
REVERE, MASSACHUSETTS -- This is the 4th time I try Papa Johns online. Their service is horrible they feel 45 minutes to 1 hour to place a freak in order then you wait another hour for them to deliver ... this happened to me with them 3 times and today July 1 2013 I've tried them again.

I was on the phone 2hr they kept asking me to repeat my order 4 times and every time they ask me for my credit card .. I was charged 5 times for the order. I call customer service and their answer was sorry you got to wait 1 to 5 days for your money back.... they suck I will never use them again
     
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Posted by Soaring Consumer on 2013-07-03:
I suggest contacting your credit card company to dispute the duplicate charges.
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No Free Pizza
Posted by Lorivasquez7978 on 04/08/2013
SIOUX CITY, IOWA -- I was offered a free pizza for ordering online. My computer stopped working in the middle of my order. The gentleman on the phone told me I could place the order by phone and still receive a free pizza code. Well, he was misinformed or he lied to me. Whatever the case...I ordered another pizza that week. I am faithful to your establishment even though I do not order pizzas everyday;i only order from papa johns. Could you somehow make this up to me..?
     
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Drug Use in the Store and Manager Allows It because He Smokes Too
Posted by Annjefferson48 on 01/24/2013
I have worked there for 3 months and 95% of the employees get high on the clock. Also, they cut the pot up on the prep table where the onions, green peppers and tomatoes are cut. But, because I don't fit in they always treat me wrong and there is so much more. The manager also smokes pot and allows all of this to go on and I feel that it should be a drug free place.

     
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Posted by DebtorBasher on 2013-01-24:
You're right, you should be working in a drug free environment. If you have the proof, you need to report it to corporate or call the police and report it. If you have pictures of this being done, all the better.
Posted by msnye on 2013-01-24:
Cutting up the pot on the prep table? Are they nuts? That's potentially possession with intent to distribute since some of it has to be going into the pizzas as well. If anyone got sick/died it could be considered assault or manslaughter. CALL THE POLICE first before they try to pin it on you if you do get raided.
Posted by madconsumer on 2013-01-24:
if you have proof and evidence, call the police.
Posted by Delivery Driver on 2013-05-24:
I work at downtown Kissimmee store. The ass. manager does get high at work whenever the manager isnt there. She gets high with 3 other employees working there too. One being a girl thats only 16. I have reported this to the corp. headquarters but was to it was a franchise and they would need to handle it.
Posted by Delivery Driver 2 on 2013-06-28:
Thats happening in the store Of Orlando Fl. too. And the manager don't do nothing. Some drivers smoke while driving and the hot packs smell like marihuana.
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Unsatisfied
Posted by Dsautodealer on 01/02/2013
NEW YORK, NEW YORK -- Well, for one they don't sell large pizza pies, but that's besides the point.

They sent dry old looking bread sticks without any sauce and when I called to complain they said "sorry sir, the sauce is complimentary and we didn't have anymore left." First thing is how are they complimentary and if they didn't have any sauce left they should have informed me. My name is David my email is dsautodealer@Aol.com and they can be contacted at [snip].
     
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Posted by ok4now on 2013-01-02:
David, you are obviously new to this site. Do not post any personal information, especially your email address. Readers will respond in the comment section.

Papa John's and Domino's have to be the two worst chain joints. Do not expect a quality pie or any form of customer service. They advertise a "large pie" but it's actually half the size cut into 8 tiny slices. Their toppings are a joke. They pre-measure everything and give you nothing. How these people stay in business is a mystery to me.
Posted by trmn8r on 2013-01-02:
Very informative, ok4now, and voted as such!
Posted by madconsumer on 2013-01-02:
on my last papa john's pizza order, i found out the sauce is extra, and does not automatically get included with bread sticks.

i use papa john's for all my company functions when pizza is required. other than a couple of minor issues, we have always been 100% satisfied with their quality and service.
Posted by Bill on 2013-01-03:
Find a locally owned pizza joint.
You will be happier in the long run.
Posted by D farmer on 2013-07-01:
Store #1590 Woodlake chesterfield - order unlimited toppings for $10. Pizza was undercooked - did not include all their meats as I requested - asked for extra sauce - NOT. I give them a 4 out of 10.
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Employee
Posted by Marshagoodall05 on 12/23/2012
A pizza delivery man smoking marijuana on the job, delivered pizza to my home around 5 pm and was intoxicated and believed to be under the influence of the drug. His name is Jacob on my receipt I contacted the manager he refused to do a drug test. It is an outrage that we allow this behavior in our society.
     
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Posted by Tezrien on 2012-12-24:
You should have taken note of his license plate and called the cops.
Posted by madconsumer on 2012-12-24:
what proof and evidence do you have?
Posted by At Your Service on 2012-12-24:
How did you know all of this?
Posted by annjefferson48 on 2013-01-24:
i know all this is true i work at niceville fl and 95%of them smoke pot all papajohns should do drug tests every 90 days this is wrong i should be able to work in a drug free environment
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Credit Card Theft by Fraud and Forgery
Posted by TerryDHilmer on 12/19/2012
PHOENIX, ARIZONA -- On 12/10/12 I discovered a transaction that I did not generate against my Visa 123 Rewards Credit Card. The card was still in my possession and I had not ordered pizza from anyone. On my CC Transactions Ledger it identified store 1651 (16th Street/Gelndale) as the store that had accepted the card. I called the store and the shift manager Jeff tracked the transaction to Friday 12/07/12 @ 7:57PM. He informed me of the phone number used to place the order (not mine) and gave me the name of the person whose account is associated with that number, and their address, but then discovered that the order was placed online, but had been picked up in the store. I then asked why they didn't ask to see the CC as they do when I place orders. Jeff told me they're supposed to but obviously did not. I suggested this changes the culpability of Papa John's and asked for my money to be refunded.

Ten days later, armed with a Police Report and 2 conversations with Papa John's Corporate Customer Service, I haven't even had the courtesy of a return call from anyone representing Papa John's. Perhaps in fairness I should have told Jeff what I do for a living, but I am confident that he (they) will all learn in time.

I am looking for others this may have happened to during the past six months to one year, especially any that may have involved this store although it is a Corporate owned location, so other Corporate stores will also be helpful. The Police Report is entitled "Theft by Fraud and Forgery" and the lack of fiduciary on the part of Papa Joyhn's suggests that this lack on their part is acceptable, which it is not. As such, in my opinion that assume liability. There unwillingness to provide the name of the employee who failed to do their job is in essence casting protection upon them which also increases their culpability.

Arizona is one of a few states that has adopted their own version of the RICO Act (Racketeering Influenced Corrupt Organizations Act) which violation can be charged for activities involving two criminal acts in a 6 month period. Obviously you can see my intent. They didn't want to settle by doing what was right for $13.69, I will get their attention with this action.

If you have been victimized by criminal actions at the hand of Papa John's, please let me know the details and you can trust that in the end we all will bring these unlawful acts to an end. I have been researching all of the complaint sites and much has been unfolded about Papa John's and their business tactics and lack of ethics. There is little doubt that the lack of fiduciary on the part of one of their own will support my basic complaint but if I've got to take the time to do this, well let's do it right then and show them where we stand.
     
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Posted by SteveWiginowski on 2012-12-20:
It seems to me like the one who committed the crime is the person who used your card to order pizza and picked up the pizza. I have ordered food online with a card (for delivery) and didn't have to show my card when the driver got to my house.
Posted by wjk898 on 2012-12-22:
Same here. I never had to show my card. Never heard of such a thing.
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THE WORST Papa Johns EVER
Posted by Mamasorrell on 12/07/2012
I just moved to Va. In Fullerton Ca you were the best all around.
My pizza was dry, almost burnt, 3 pieces had no topping. You are advertising
$11 pizza I saw today. I was charged $15
Your rating Va (F) Fullerton Ca (A++++)

     
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Posted by MDSasquatch on 2012-12-07:
If you are in California, look up Round Table Pizza, it is by far the best I've found of all the chains.
Posted by ok4now on 2012-12-08:
This is the chance you take with the chain joints. Better to find a local shop that appreciates your business and gets it right.
Posted by MD.Muncher on 2013-04-09:
I ordered the thin crust pizza because I wanted to eat more pizza and less crust. Apparently to Papa John "thin crust" means the entire pizza is paper thin. I'm a normal sized fellow, but I ate the entire large pizza for dinner since the total weight was probably only 1-1.5 lbs max. Normally I can eat half a large pizza and feel stuffed. I can think of better ways to spend $14.50 than a single-meal 1-topping pizza.
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Bad Papa
Posted by Attitude on 11/13/2012
I have also purchased my last Papa John's Pizza. This company made huge profits last year. For him to cut employees hours and blame the president is cheap and grasping. I will vote with my pocketbook. Boo
     
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Posted by trmn8r on 2012-11-14:
Yay, could not agree more. They showed that the owner lives in a $40m mansion, but more to the point, that by paying for the health insurance that comes with Obamacare, it would raise the price of one pizza by a whopping $0.14.
Posted by FoDaddy19 on 2012-11-14:
"This company made huge profits last year."

They made a 4.73% profit last year. That's not exactly huge. It's main publicly traded competitor (Dominos) had a profit margin of 6.44%. Furthermore Papa John's got into the black fairly recently. Just two years ago they were in the red $52 Million.

"For him to cut employees hours and blame the president is cheap and grasping."

Not at all. It makes him a businessman who wants to keep is newly profitable company making money. The government is imposing new costs upon his business, if he doesn't do something these new costs will impact his business. He runs a business not a charity. Once you take into account the debt the company has, (Papa John's has only about $52 million in debt and only $25 million in cash) they are still in the red overall, and while they are currently making money right now, the narrow profit margin isn't much and it wouldn't take much to put them back to losing money again.

Of course you are free to vote with your pocketbook, but please understand the complexity of the situation. I think you're oversimplifying it.
Posted by leet60 on 2012-11-14:
I agree with Fodaddy. I have owned small businesses in the past, and with the onerous costs of government regulation and taxes it was difficult to turn a profit. The additional costs presented to the business owner by this law will result in many employees hours being cut or layoffs. In the Pizza business it is not only Papa Johns, but Pizza Hut is fully intending the same - although they have tried to remain quiet about it.
Posted by BigAl on 2012-11-15:
Bullcrap. The owner of Papa Johns lives in a 40 million dollar estate with a private golf course. There is no way possible Papa Johns did not make a generous profit.There is however, that through creative book keeping and tax loop holes that he did not pay income tax on his hidden profits. I agree with the OP and will never buy another pizza from this scoundrel.
Posted by James on 2013-03-08:
I'm a teen working at Papa Johns, and for you to disagree politically with one mans view and discredit the entire company is somewhat rash and I hope you would reconsider. Papa Johns is an amazing place to work, and they pay more then most in the service industry. Please don't discredit all the hard working employees, because our founder is having to make tough economic decisions that may not be, at first glance, popular in the public eye. Papa John (our founder) is doing what's best for the company by cutting hours. If he didn't he would have to raise the price of the pizzas and that would not be good for the company. By cutting hours he's hired a lot more teens workers as well, including me. Papa John treats his employees like family. We get payed very well and there's plenty of opportunities to climb the corporate ladder. Papa John (our founder) did not start off wealthy
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Blame yourself
Posted by Jacalynmauer on 11/10/2012
I read with disgust your future intentions for your co. I do hope your employees can find other work, rather than having to continue employment in your greedy, grasping, Scrooge-like atmosphere. Blame Wall St. Blame yourself. But you have no foundation on which to blame the President or your workers. I will NEVER AGAIN purchase one of YOUR pizzas, and I eat a lot of pizzia.
     
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Posted by ok4now on 2012-11-11:
Huh? What future intentions? I have no idea what you're talking about. More details please.
Posted by Guest on 2012-11-11:
@ok4now..Papa Johns is planning on cutting employees pay because of ObamaCare
Posted by Dakota1015 on 2012-11-11:
Agree. I won't buy Papa Johns, Dominos, or Godfathers Pizza because they are all big Republican contributors. No surprise, they all rely on people fighting over minimum wage jobs to survive, and try to keep working people down.
Posted by FoDaddy19 on 2012-11-11:
I don't see how anyone *didn't* see this coming. These are businesses not charities, when an added expense is imposed, they are not just going to absorb it, the added expense will result in higher prices for the consumer and/or layoffs. I fully expect to see more of this in the coming months.

@Guest...They aren't cutting pay, they are cutting back hours, the pay rate is the same, just the number of hours employees will be allowed to work will be less to get under the 30 or 32 hour cap. They won't be working the same amount of hours for less pay.

"But you have no foundation on which to blame the President "

Really? I'm pretty sure the President pushed for and signed off on PPACA. So yeah, there's plenty of reason to place blame on him. To suggest that the President didn't have hand in this is just ludicrous IMHO.

Posted by wjk898 on 2012-11-11:
Hey...P. J's... leave the employees on the payroll and just charge the suckers 35 dollars a pizza. After all, it's someone else's money they're using..aint it? They couldn't care less.
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