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Papa John's Pizza - Page 3

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142 Reviews & Complaints

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Drug Use in the Store and Manager Allows It because He Smokes Too
Posted by Annjefferson48 on 01/24/2013
I have worked there for 3 months and 95% of the employees get high on the clock. Also, they cut the pot up on the prep table where the onions, green peppers and tomatoes are cut. But, because I don't fit in they always treat me wrong and there is so much more. The manager also smokes pot and allows all of this to go on and I feel that it should be a drug free place.

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Posted by DebtorBasher on 2013-01-24:
You're right, you should be working in a drug free environment. If you have the proof, you need to report it to corporate or call the police and report it. If you have pictures of this being done, all the better.
Posted by msnye on 2013-01-24:
Cutting up the pot on the prep table? Are they nuts? That's potentially possession with intent to distribute since some of it has to be going into the pizzas as well. If anyone got sick/died it could be considered assault or manslaughter. CALL THE POLICE first before they try to pin it on you if you do get raided.
Posted by madconsumer on 2013-01-24:
if you have proof and evidence, call the police.
Posted by Delivery Driver on 2013-05-24:
I work at downtown Kissimmee store. The ass. manager does get high at work whenever the manager isnt there. She gets high with 3 other employees working there too. One being a girl thats only 16. I have reported this to the corp. headquarters but was to it was a franchise and they would need to handle it.
Posted by Delivery Driver 2 on 2013-06-28:
Thats happening in the store Of Orlando Fl. too. And the manager don't do nothing. Some drivers smoke while driving and the hot packs smell like marihuana.
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Posted by Dsautodealer on 01/02/2013
NEW YORK, NEW YORK -- Well, for one they don't sell large pizza pies, but that's besides the point.

They sent dry old looking bread sticks without any sauce and when I called to complain they said "sorry sir, the sauce is complimentary and we didn't have anymore left." First thing is how are they complimentary and if they didn't have any sauce left they should have informed me. My name is David my email is dsautodealer@Aol.com and they can be contacted at [snip].
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Posted by ok4now on 2013-01-02:
David, you are obviously new to this site. Do not post any personal information, especially your email address. Readers will respond in the comment section.

Papa John's and Domino's have to be the two worst chain joints. Do not expect a quality pie or any form of customer service. They advertise a "large pie" but it's actually half the size cut into 8 tiny slices. Their toppings are a joke. They pre-measure everything and give you nothing. How these people stay in business is a mystery to me.
Posted by trmn8r on 2013-01-02:
Very informative, ok4now, and voted as such!
Posted by madconsumer on 2013-01-02:
on my last papa john's pizza order, i found out the sauce is extra, and does not automatically get included with bread sticks.

i use papa john's for all my company functions when pizza is required. other than a couple of minor issues, we have always been 100% satisfied with their quality and service.
Posted by Bill on 2013-01-03:
Find a locally owned pizza joint.
You will be happier in the long run.
Posted by D farmer on 2013-07-01:
Store #1590 Woodlake chesterfield - order unlimited toppings for $10. Pizza was undercooked - did not include all their meats as I requested - asked for extra sauce - NOT. I give them a 4 out of 10.
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Posted by Marshagoodall05 on 12/23/2012
A pizza delivery man smoking marijuana on the job, delivered pizza to my home around 5 pm and was intoxicated and believed to be under the influence of the drug. His name is Jacob on my receipt I contacted the manager he refused to do a drug test. It is an outrage that we allow this behavior in our society.
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Posted by Tezrien on 2012-12-24:
You should have taken note of his license plate and called the cops.
Posted by madconsumer on 2012-12-24:
what proof and evidence do you have?
Posted by At Your Service on 2012-12-24:
How did you know all of this?
Posted by annjefferson48 on 2013-01-24:
i know all this is true i work at niceville fl and 95%of them smoke pot all papajohns should do drug tests every 90 days this is wrong i should be able to work in a drug free environment
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Credit Card Theft by Fraud and Forgery
Posted by TerryDHilmer on 12/19/2012
PHOENIX, ARIZONA -- On 12/10/12 I discovered a transaction that I did not generate against my Visa 123 Rewards Credit Card. The card was still in my possession and I had not ordered pizza from anyone. On my CC Transactions Ledger it identified store 1651 (16th Street/Gelndale) as the store that had accepted the card. I called the store and the shift manager Jeff tracked the transaction to Friday 12/07/12 @ 7:57PM. He informed me of the phone number used to place the order (not mine) and gave me the name of the person whose account is associated with that number, and their address, but then discovered that the order was placed online, but had been picked up in the store. I then asked why they didn't ask to see the CC as they do when I place orders. Jeff told me they're supposed to but obviously did not. I suggested this changes the culpability of Papa John's and asked for my money to be refunded.

Ten days later, armed with a Police Report and 2 conversations with Papa John's Corporate Customer Service, I haven't even had the courtesy of a return call from anyone representing Papa John's. Perhaps in fairness I should have told Jeff what I do for a living, but I am confident that he (they) will all learn in time.

I am looking for others this may have happened to during the past six months to one year, especially any that may have involved this store although it is a Corporate owned location, so other Corporate stores will also be helpful. The Police Report is entitled "Theft by Fraud and Forgery" and the lack of fiduciary on the part of Papa Joyhn's suggests that this lack on their part is acceptable, which it is not. As such, in my opinion that assume liability. There unwillingness to provide the name of the employee who failed to do their job is in essence casting protection upon them which also increases their culpability.

Arizona is one of a few states that has adopted their own version of the RICO Act (Racketeering Influenced Corrupt Organizations Act) which violation can be charged for activities involving two criminal acts in a 6 month period. Obviously you can see my intent. They didn't want to settle by doing what was right for $13.69, I will get their attention with this action.

If you have been victimized by criminal actions at the hand of Papa John's, please let me know the details and you can trust that in the end we all will bring these unlawful acts to an end. I have been researching all of the complaint sites and much has been unfolded about Papa John's and their business tactics and lack of ethics. There is little doubt that the lack of fiduciary on the part of one of their own will support my basic complaint but if I've got to take the time to do this, well let's do it right then and show them where we stand.

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Posted by SteveWiginowski on 2012-12-20:
It seems to me like the one who committed the crime is the person who used your card to order pizza and picked up the pizza. I have ordered food online with a card (for delivery) and didn't have to show my card when the driver got to my house.
Posted by wjk898 on 2012-12-22:
Same here. I never had to show my card. Never heard of such a thing.
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Posted by Mamasorrell on 12/07/2012
I just moved to Va. In Fullerton Ca you were the best all around.
My pizza was dry, almost burnt, 3 pieces had no topping. You are advertising
$11 pizza I saw today. I was charged $15
Your rating Va (F) Fullerton Ca (A++++)
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Posted by MDSasquatch on 2012-12-07:
If you are in California, look up Round Table Pizza, it is by far the best I've found of all the chains.
Posted by ok4now on 2012-12-08:
This is the chance you take with the chain joints. Better to find a local shop that appreciates your business and gets it right.
Posted by MD.Muncher on 2013-04-09:
I ordered the thin crust pizza because I wanted to eat more pizza and less crust. Apparently to Papa John "thin crust" means the entire pizza is paper thin. I'm a normal sized fellow, but I ate the entire large pizza for dinner since the total weight was probably only 1-1.5 lbs max. Normally I can eat half a large pizza and feel stuffed. I can think of better ways to spend $14.50 than a single-meal 1-topping pizza.
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Bad Papa
Posted by Attitude on 11/13/2012
I have also purchased my last Papa John's Pizza. This company made huge profits last year. For him to cut employees hours and blame the president is cheap and grasping. I will vote with my pocketbook. Boo
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Posted by trmn8r on 2012-11-14:
Yay, could not agree more. They showed that the owner lives in a $40m mansion, but more to the point, that by paying for the health insurance that comes with Obamacare, it would raise the price of one pizza by a whopping $0.14.
Posted by FoDaddy19 on 2012-11-14:
"This company made huge profits last year."

They made a 4.73% profit last year. That's not exactly huge. It's main publicly traded competitor (Dominos) had a profit margin of 6.44%. Furthermore Papa John's got into the black fairly recently. Just two years ago they were in the red $52 Million.

"For him to cut employees hours and blame the president is cheap and grasping."

Not at all. It makes him a businessman who wants to keep is newly profitable company making money. The government is imposing new costs upon his business, if he doesn't do something these new costs will impact his business. He runs a business not a charity. Once you take into account the debt the company has, (Papa John's has only about $52 million in debt and only $25 million in cash) they are still in the red overall, and while they are currently making money right now, the narrow profit margin isn't much and it wouldn't take much to put them back to losing money again.

Of course you are free to vote with your pocketbook, but please understand the complexity of the situation. I think you're oversimplifying it.
Posted by leet60 on 2012-11-14:
I agree with Fodaddy. I have owned small businesses in the past, and with the onerous costs of government regulation and taxes it was difficult to turn a profit. The additional costs presented to the business owner by this law will result in many employees hours being cut or layoffs. In the Pizza business it is not only Papa Johns, but Pizza Hut is fully intending the same - although they have tried to remain quiet about it.
Posted by BigAl on 2012-11-15:
Bullcrap. The owner of Papa Johns lives in a 40 million dollar estate with a private golf course. There is no way possible Papa Johns did not make a generous profit.There is however, that through creative book keeping and tax loop holes that he did not pay income tax on his hidden profits. I agree with the OP and will never buy another pizza from this scoundrel.
Posted by James on 2013-03-08:
I'm a teen working at Papa Johns, and for you to disagree politically with one mans view and discredit the entire company is somewhat rash and I hope you would reconsider. Papa Johns is an amazing place to work, and they pay more then most in the service industry. Please don't discredit all the hard working employees, because our founder is having to make tough economic decisions that may not be, at first glance, popular in the public eye. Papa John (our founder) is doing what's best for the company by cutting hours. If he didn't he would have to raise the price of the pizzas and that would not be good for the company. By cutting hours he's hired a lot more teens workers as well, including me. Papa John treats his employees like family. We get payed very well and there's plenty of opportunities to climb the corporate ladder. Papa John (our founder) did not start off wealthy
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Blame yourself
Posted by Jacalynmauer on 11/10/2012
I read with disgust your future intentions for your co. I do hope your employees can find other work, rather than having to continue employment in your greedy, grasping, Scrooge-like atmosphere. Blame Wall St. Blame yourself. But you have no foundation on which to blame the President or your workers. I will NEVER AGAIN purchase one of YOUR pizzas, and I eat a lot of pizzia.
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Posted by ok4now on 2012-11-11:
Huh? What future intentions? I have no idea what you're talking about. More details please.
Posted by Guest on 2012-11-11:
@ok4now..Papa Johns is planning on cutting employees pay because of ObamaCare
Posted by Dakota1015 on 2012-11-11:
Agree. I won't buy Papa Johns, Dominos, or Godfathers Pizza because they are all big Republican contributors. No surprise, they all rely on people fighting over minimum wage jobs to survive, and try to keep working people down.
Posted by FoDaddy19 on 2012-11-11:
I don't see how anyone *didn't* see this coming. These are businesses not charities, when an added expense is imposed, they are not just going to absorb it, the added expense will result in higher prices for the consumer and/or layoffs. I fully expect to see more of this in the coming months.

@Guest...They aren't cutting pay, they are cutting back hours, the pay rate is the same, just the number of hours employees will be allowed to work will be less to get under the 30 or 32 hour cap. They won't be working the same amount of hours for less pay.

"But you have no foundation on which to blame the President "

Really? I'm pretty sure the President pushed for and signed off on PPACA. So yeah, there's plenty of reason to place blame on him. To suggest that the President didn't have hand in this is just ludicrous IMHO.

Posted by wjk898 on 2012-11-11:
Hey...P. J's... leave the employees on the payroll and just charge the suckers 35 dollars a pizza. After all, it's someone else's money they're using..aint it? They couldn't care less.
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Complete incompetence
Posted by Bf34996 on 11/05/2012
STUART, FLORIDA -- Logged onto Papa Johns website to order a pizza on line. Upon submitting my address a message told me that I had an 'invalid address'. The location I submitted was for a building that is 39 years old. That's older than this inefficient pizza company has been in business. So I called, ordered a pizza only to have it not delivered. I called after 1,5 hours to find out where it was. I was told that I did not answer my door and that the delivery moron had talked to my neighbor. I only have one and they Drew a blank expression when I asked if this occurred. No such conversation occurred.

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Price Discrepency
Posted by Rongreen249 on 10/30/2012
I was quoted the price of 18.64(this would include a delivery fee-this after being told delivery was free!)when guy arrived I was told the price did not include a delivery fee, and he expected one. just a pizza I know but this is really bad business. felt like a scam for extra bucks. never use this store again.
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Posted by SteveWiginowski on 2012-10-31:
When you say that he expected one, it sounds like he expected a tip, which would be in addition to a delivery fee (if charged for it, which some places don't do). Tips, though, are different. Much like when you eat at a restaurant, the price on the menu may be correct, but a tip is expected (although not required).
Posted by clutzycook on 2012-10-31:
Yeah,sounds like you're confusing the delivery fee with a tip. Every pizza joint I order from specifies that the DF is not a tip. I don't understand exactly the purpose of it, unless it's to help reimburse the drivers for gas and mileage, but if my delivery person told me they "expected" a tip, I'd probably tell them where they could stick their expectations.
Posted by Cwazychicken on 2012-11-01:
I can understand that deliver drivers could very well use the tips, but asking straight out for a tip or charging one automatically, is pretty bold! If someone were to do that for me, i probably would not tip them anything. I usually leave a 3-5 dollar tip on a 20 dollar order, especially if im broke, sometimes 10 dollars...depends on the order, and how nice the person is. Want a tip? earn it.
Posted by raindrops on 2014-01-04:
the delivery fee can't be taken off because you are whining about it
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Horrendous Service!!!!!!!!!
Posted by Pk968 on 10/17/2012
Ordered pizza, cheese sticks and pop. Received cold pizza and cheese sticks and no pop. Took over an hour, still had to pay and got a free pizza coupon. This is the saddest case of customer I have experienced in a long time
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Posted by melissa253 on 2012-10-17:
They realized your pizza trauma was their mistake, so they gave you a coupon for a 'free one'

I don't understand why you are complaining? They made it right. Cold pizza & cheese sticks warm up nicely in the oven.

Posted by Cwazychicken on 2012-10-17:
hey at least they offered a free pizza.....Did you have to return the cold food? or did you get to keep that as well? If you got to keep that food, plus got a free pizza coupon, thats better than some places i have ordered at. Some places do not care to even offer coupons.
Posted by madconsumer on 2012-10-17:
hopefully you did not have to pay for the soda they did not deliver.
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