Super Bowl Coin toss, we won but when we went to get our free pizza they said we had to call in from a cell phone, and when we did so there was a 30 minute wait. So NOT SO FREE AFTER ALL. 6 Replies - Latest reply on 03/02/2012Add reply
PITTSBORO, NORTH CAROLINA -- Last Saturday I decided to stop into Papa Johns and give them a try. It was about 2pm, so I figured I would not have to wait long. When I walked in, there was one lady ahead of me, but nobody at the counter. I figured they were getting her pizza. After about 2-4 minutes, someone finally started walking to the front. He was in no rush that two people were at the counter. He stopped to talk to a few people on the way. Then this guy seemed clueless on how to enter the lady's order into the computer. After waiting another 3-4 minutes, I walked out.
3 Replies - Latest reply on 02/06/2012Add reply
I drove to Domino's and ordered a great pizza. It was awesome!!!
After getting home, I went onto the Papa Johns website to complain. I promptly received an email saying that they forwarded my complaint to the owners/managers of that store. After one week, the owners/managers have not contacted me. Now I see why their employees do not care about customers, because the owners/managers do not care.
I would stay away from Papa Johns. Why give you hard earned money to people that don't care about you. Stick with Elizabeth's or Domino's.
CHANDLER, ARIZONA -- We had always found Papa Johns Pizza to be the best of the chain pizza stores, in the sense it was acceptable. No more! - The last pizza we had had pastry which was real doughy, floppy, but call it what you want, it was downright unappetizing. The toppings were fine but that is no excuse for such poor and soggy crust. Either they have changed their recipe or cook to where most frozen pizzas are better, but we will try them again in a year or so and if they have not improved will strike them off our list. On a more positive note we still found their staff to be friendly and helpful - too bad they have to deal with poor quality.13 Replies - Latest reply on 01/14/2012Add reply
I tend to order from papa John's often. Each time you order from them online you get a point for every $5 you spend.
16 Replies - Latest reply on 10/08/2011Add reply
You get a free large 3 topping pizza once you reach 25 points. I reached 25 points the other day its a pretty cool incentive in my opinion. Yo have to opt in for it but you can opt out at anytime.
I registered at Papa Johns was suppose to receive a promo code to order on line for a free medium pizza. Never received promo code. 3 Replies - Latest reply on 08/02/2011Add reply
GAITHERSBURG, MARYLAND -- I had a really bad experience at Papa Johns Gaithersburg. I ordered online for the first time and when I went to pick it up, there were all sorts of toppings on my pizza. When I told them that, they told me very rudely that they put what ever I ordered over the internet. They read out the list of toppings without even properly looking at the pizza still insisting that the order was right. There were clearly pineapple and other stuff on the pizza which I didn't want. Finally one employee asked me to wait for another 20 minutes if I wanted another pizza. I said no thanks and wanted a refund, and they couldn't give me that also since I paid via their website. So I walked across the street and got a pizza from Pizza Hut. Now I have to check my bank account to make sure that the money for the pizza is refunded. People do make mistakes but some people hate to admit that and try to act like they own the business. This place is certainly not recommended to have a happy pizza. Instead try the hand toss pizza at Pizza Hut across the street which tastes great and have better people serving them.7 Replies - Latest reply on 02/11/2011Add reply
Poor customer service
SAN JOSE, CALIFORNIA -- My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery ... read full review7 Replies - Latest reply on 07/06/2011
IRVING, TEXAS -- I ordered a veggie pizza and while eating found a piece of meat. Not good. For a vegetarian like me it ruins your appetite. Just to let the store know about it so that they can be careful I called them. The store's response to the incident is what I find more objectionable. All I got "it is Friday night and it happens". No sorry, no apology, no assurance that they will be more careful and try this does not happen again. Just "it happens and we can replace your pizza".
22 Replies - Latest reply on 08/19/2011Add reply
This is no way to treat your customers and is not the right way to run any business. Just shows how much the store manager cares about the customer.
Papa Johns has the worst pizza by far. I've eaten thousands of pizzas over the last 50 years, someone needs to put a stop to their misleading advertising 11 Replies - Latest reply on 01/24/2011Add reply
Ordered a pizza and it was never delivered. Manager kept promising it was on it's way, but after 1.5 hours we gave up. Manager said they were very busy and it would be quicker to come to the store to pickup! We contacted corporate and they promised a regional manager would contact us within 3-4 days. Never happened. We're going back to Pizza Hut and Dominoes. 2 Replies - Latest reply on 01/21/2011Add reply
Papa John's Towing Itself Down
DENVER, COLORADO -- At around 4:15 P.M. on a Monday afternoon, a woman pulls into the parking lot at Papa John’s Pizza on E. Colfax and Downing in Denver. There are no other vehicles in the lot, and she finds a convenient ... read full review43 Replies - Latest reply on 01/30/2011
KENTUCKY -- If you see a Papa John's commercial on television, it tells you the price for a certain product. However, to have a pizza delivered, a two dollar delivery fee is added. Does the driver collect this delivery fee? After all, the driver is being payed to deliver the food, he/she should get all of the delivery fee that is charged to the customer. The truth is, the driver only receives a percentage of this fee, about two thirds based on gas prices, for gas and wear and tear on the vehicle that the driver must provide in order to work. The rest of the delivery fee goes to the company. This is a double-scam that Papa John's has pulled on their customers and their drivers. Papa John's has also recently used state minimum wage laws to justify a reduction in the hourly wage a driver makes. This might explain why drivers at Papa Johns are so easily antagonized. The answer: don't order from Papa John's. Instead, support a business that isn't constantly coming up with ways to nickel and dime their customers.7 Replies - Latest reply on 05/24/2013Add reply
HUNTSVILLE, ALABAMA -- I've been a Papa John's customer for years, ever since they came to the Huntsville, AL area. I recently ordered a pizza and paid for it with a check in the amount of $20.00. However, there was a problem with the check. I had changed bank accounts and had closed out my old account, but by mistake I had written the check for the pizza on the old account. About 6 weeks later I received a letter from the County Court Office saying that I owed $156.00 for the check and if I didn't pay by a certain date a warrant would be issued for my arrest. My issue with Papa John's is that they did not call me or send me a letter, they went straight to court. I understand that bad checks are an issue with merchants, but when a person has been a good customer for years with a merchant, one would think that they would at least have the courtesy to call or send a letter before they take legal action that costs the customer a lot of money. Especially, since it was an honest mistake and I wasn’t trying to rip anyone off. When I called Papa John’s about this they gave me a number for “Cindy” (256 890 0468), who handles issues with checks. I called several times and she never returned my call. Finally after I called Papa John’s manager (256 772 3371) several times and complained, she called. She was totally rude to me and said she wasn’t required to send a letter or call for this situation and that it was my problem, not her’s. I am totally disgusted with Papa John’s at this point and will never order another pizza from them.8 Replies - Latest reply on 11/18/2010Add reply
CULPEPER, VIRGINIA -- I called the Culpeper Va Store at 12:12am on Sunday the 3nrd to order a party order of $60. When I called I said I would like to place a order The boy said We are closed. I said on the computer it says you close at 12:30 he said my driver is out and we are closed. I said well can I come pick it up when it is ready he then said NO he wasn't making any more pizza he has already cleaned up and the driver is already out. I then said I will be calling the manager in the morning what is your name he then gave me his name. I called the next morning and the manager said that they can't take some orders because the driver is already out and the driver would be out till 1.
8 Replies - Latest reply on 11/18/2010Add reply
Well if that's the case then maybe they need more than one driver IF THE STORE IS OPEN TILL 12:30 This has happened to me about 3 months ago the that time it was 12:00. If the store can't make more pizza or deliver till 12:30 then why have the closing time 12:30.
GREENWOOD VILLAGE AND LONETREE CO -- I ordered large pizza which is of 3-toppings. One of my favourite topping is Mushrooms. I said to add more mushrooms than other two. He said ok.
4 Replies - Latest reply on 09/18/2010Add reply
But there are no extra mushrooms added. All the other toppings are also very less. I ordered 3 times they repeated the same. pizza is also not of great taste as I tasted in other places the same Papa Johns pizza. I don't know why Papa Johns gets losing its taste.
SHERMAN OAKS, CALIFORNIA -- I placed an order with Papa John's Pizza and forgot to specify that I wanted thin crust. I called literally 10 seconds after placing my order to let them know I wanted thin crust. The manager tried to make me feel bad and gave me attitude and just hung up on me.
17 Replies - Latest reply on 09/16/2010Add reply
I called back and requested a call from the store owner, since the gal was the manager. I never heard from the owner. They just don't care.
I used to order pizzas with them all the time in Sherman Oaks, CA but I will never do business with any Papa John's for as long as I live.
I am going to contact the corporate office and file a formal complaint.
FRANKFORT, KENTUCKY -- I walked in and tried to order a NFL special pizza on Monday night, I was told NFL games are only on Sunday and the young man showed me the box and sure enough the box said Sunday on it. I asked what about Monday night football? Again he showed me the box. Sunday! I left went home and looked the deal up on internet and found Sunday, Monday, Thursday NFL Game days. I drove back to store and told them what it said on internet. This time I was told they had no internet access or TV. I am a 39 year old man and these kids treated me like I wasn't a customer. After a hour of my time I finally got the DEAL!
7 Replies - Latest reply on 09/21/2010Add reply
Why are six employees of a huge franchise uninformed about such a large promotional deal!!
SAN DIEGO, CALIFORNIA -- I have 20 minutes to write this review since there are 6 employees standing around doing nothing. I want to get mad at the little guys for not greeting us as we came in, barely taking our order and then was snippy when I stood there after I ordered since I was shocked with the service. I asked who the manager was and GE said which one? There are 3, standing there with the same poor service. Papa johns, get a clue and get new managers!!4 Replies - Latest reply on 01/04/2014Add reply
I tend to order often from Papa Johns, so I enrolled in one of their programs were you earn points for each order you make towards a free pizza.
11 Replies - Latest reply on 06/29/2010Add reply
You need a total of 25 points to earn a free pizza, you get 2 points for every 10 dollars you spend. Well it took me a while But, I earned my 25 points last week and ordered a free Papa Johns pizza.
Pretty good incentive to keep ordering you still get charged for Delivery but that’s no biggie. By the way this is only if you order online.