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Papa Murphy's

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3 Reviews & Complaints

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Poor, Rude, Customer Service
Posted by Alicia.garza41 on 06/13/2013
TEMPLE, TEXAS -- Horrible customer service. My husband stopped in to pick up a cheese pizza for my son ; however when my husband asked for anchovies one of the workers said " what" ! " Nachos " !? ...at this point this particular employee and her so called supervisor start to laugh with each other at my husbands expense. When returning home my husband feels it is necessary to contact a manager or district manager concerning their poor customer service skills . I take it upon myself to call papa murphys with hopes to get a contact number for a manager or district manager; therefore when I made the call these particular employees answer the phone by asking " who's this " ? ....r you serious ? I'm wanting a managers number. The employees shuffle the phone back and forth between one another giving me the complete run around saying that if I had a complaint I could leave it with them .

At this point I'm completely frustrated with the whole situation; therefore I proceed to drive to the restaurant so that I could speak to a professional employee. I arrive to the restaurant only to encounter the same rude disrespectful brats that originally made my husband feel uncomfortable...couldn't blame the guy.

After meeting these girls I found only one of them to be the most frustrating employee to have to encounter..between the ridiculous faces, excuses for their behavior and poor customer service skills and not to mention the difficulty in getting a managers number I can definitely say that I truly believe that papa murphys has failed when teaching their employees how to be considerate and respectful towards their customers. And still no word from a manager; I am very disappointed with Papa Murphys.
     
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Scant Pizza's
Posted by Tsrkrode on 11/13/2010
The flyer pizza looks much better than my pizza
The flyer pizza looks much better than my pizza
FORT ATKINSON, WISCONSIN -- We ordered a family size stuffed pizza from PaPa Murphys last evening and when I saw the pizza wrapped sitting on the stove I was very surprised by the sight of it. It was a huge pizza and all you could see is dough with a very small amount of toppings in the center. They did not put any troppings or sauce anywhere near the edges of the pizza. I know times are hard, but this is ridiculous. A person might as well order a loaf of bread instead, that is what it was like, bread. I compared the picture of a stuffed pizza in their flier to my pizza and they look nothing alike. I took picture's just to show people, but have no idea where to post them. Thinking about facebook. I am in Wisconsin and the store is very busy, that is why it is hard to understand the cheap pizza they made, very scant.
     
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Posted by CrystalSword on 2010-11-13:
WOW!! This looks nothing like the stuffed pizza that we occasionally order....our stuffed ones have topping all over the top, inside the ring of crust and its usually nice and thick!
Posted by DebtorBasher on 2010-11-13:
That's one sad looking pizza!
Posted by Anonymous on 2010-11-13:
I'd be dissapointed by that pizza too
Posted by DebtorBasher on 2010-11-13:
It looks like they just sprinkle that stuff on the top of it to identify what is inside...you know, like cutting a little apple shape into an apple pie.
Posted by Anonymous on 2010-11-13:
But the one in the picture has toppings all over the top
Posted by Anonymous on 2010-11-13:
It looks like it is stuffed and needs to be cooked yet. Is that the case?
Posted by Venice09 on 2010-11-13:
I was wondering the same thing. It doesn't even look cooked. It actually does look like a pie with identifying filling on top. That is the craziest pizza I've ever seen! Did you question them in person about this? What did they say?
Posted by DebtorBasher on 2010-11-13:
I found their website:
http://www.papamurphys.com/
Yes, it's a Take and Bake stuffed pizza. Nothing at all like the photo...not even close.
Posted by Venice09 on 2010-11-13:
There was a big discussion once on PFB about a pizza (Pizza Hut?) that was supposedly delivered uncooked. I had never heard of that before, but I think it's a great idea. I would definitely buy this pizza (the one pictured) so I could bake it anytime. I wonder how long it can be kept in the refrigerator or if it can be frozen. What a great way to have a pizza when everything is closed!
Posted by Starlord on 2010-11-14:
Papa Murphy's is Take and Bake. They build it, then you take it home and bake it. Not a unique concept, as both WalMart and Safeway have Take and Bake pizas. I believe Papa Murphy's can afford better ingredients becaue those pizza ovens gobbling energy all day. Papa John can claim better ingredients, but Papa Murphy's delivers it across the counter.
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Clean and Friendly
Posted by Starlord on 01/31/2008
CHANDLER, ARIZONA -- I had to go to Chandler today to see the pulmonologist I have been referred to. As it is our payday, we stopped at Papa Murphy's Take and Bake Pizza at Ray Road and McClintock. As we found in Washington state, the store was almost as clean as an operating room, and hte young lady on duty was very friendly and professional. My wife ordered a medium pepperoni and I ordered a medium Murphy's Combination. The young lady pointed out that the large combination was on special for $2.00 less than a medium would have cost. She prepared the pizzas, using a scale to assure portion control, and loaded the pizzas with more toppings than Domino's or the Hut would have used. We had the pizzas for supper, and I can tell you, two years has been way too long. The pizzas were pure heaven. They had signs claiming that from 2003 to 2007, consumers have voted Papa Murphy's the best pizza chain in the country, and I do not doubt it a bit.

No pizza I have ever had can compare with a Papa Murphy, and they are always hot, because you bake it yourself. Yumm-m-m-m-m-m-m-m!!!!
     
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Posted by MRM on 2008-02-01:
Starlord, I would like to share your euthusiasm, but unfortunately, we dont Papa Murphy over here in southeastern VA. But we do have Papa John's Pizza. Is that close enough?
Posted by Anonymous on 2008-02-01:
Sounds good, Starlord. I wish we DID have someplace like that here in SE VA.
Posted by Principissa on 2008-02-01:
Man that sounds good! I wish we had one of those down here.
MRM I wasn't thrilled with Papa John's. I'm not sure if it was the type of cheese they use, but I found it to be a little too greasy for me.
Posted by Anonymous on 2008-02-01:
Man what I wouldn't do for a pizza!

Good review but you made me home sick. (VH)
Posted by jenjenn on 2008-02-01:
I want one here! LOL. We ordered the new Pizza Hut "Crunch" pizza. They put cheese on top of the crust prior to baking, but it tastes terrible. We were disappointed, but we had to try it! :)
Posted by Anonymous on 2008-02-01:
Good post and info as always Starlord. Is Hamm's still in business over your way? It was a family style dinner place, great food and very good prices.
Posted by Anonymous on 2008-02-01:
Still gotta try it. It's right up the road from me. Maybe I'll stop there for dinner tonite for me and my other half.
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