TORONTO, ILLINOIS -- I ordered cake topper lettering - 3 different letters. Instead they sent me 2 of the same letter and the 3rd one. I was missing a letter. I understand mix ups happen so I called to get the issue fixed. Not once did I hear an apology which wouldn't have bothered me if the representative wasn't so apathetic and rude overall.
I asked if there was any way to get it in 2 days in time for my party and rather than politely explain I am in Toronto and it is being shipped from Illinois, the representative got agitated. She offered a refund which I accepted and asked if it would be for all 3 letters since I could not use any of them without the missing letter. She just said "hold on" and clicked away at the computer. She eventually told me the total refund amount and I ended it there. She must have been having a bad day but no excuse for being so rude. Unreal.
LEBANON, NEW HAMPSHIRE -- Today I called in and asked if they had any good deals on cowboy hats for my kids' costumes. The associate told me she couldn't leave the front of the store and check for me. Which why would you be in customer service if that's what you had to do to help out the customer??? So after she said that the phone call was strange and there was nothing else to say to her without me yelling so I just hung up. So WTF Party City? If you're trying to get business this definitely is no way of doing it! TERRIBLE CUSTOMER SERVICE!
ONLINE -- I ordered party supplies for my brother's 50th birthday party. I chose the 3 day shipping option. Ordered on a Monday well before the 3 pm cutoff and saw that it was confirmed that my package would arrive by Thursday. I decide to track my package on Thursday morning and see it will not arrive until sometime Friday! The party is Friday early evening. You can't get a hold of anyone by phone so you have to write a note via their website. All I keep getting is generic responses justifying their generic shipping transport days. I even copied and printed. I will NEVER order from them again. Consider yourself warned, do not buy party supplies from this company online!
MADISON, WISCONSIN -- My husband bought a Halloween costume for our 2-month-old daughter. The costume was size 0-6 months. He brought it home to realize it was way too big. The next day, receipt in hand I went to return it. They told me they wouldn't return it and they would only let me exchange. All of the costumes in store were too big. They had infant costumes only online for almost $50 and $8 shipping. Absolutely ridiculous! I will no longer spend my money at a company that treats their customers like **.
After a rude conversation with ** in customer service, I have found that my order was sent to the wrong address in another state. My old home address that is my billing address and I can't switch it in my bank because there is no physical bank here. So the customer service said I messed up on my end, but there is no way in hell my card would approve if I typed in my zip code instead of the correct billing zip code. I spoke to a "supervisor" that said I needed to take care of it myself.
Wow?! Really? It was delivered to the wrong address but yet it is my fault? And now my kids won't have their costumes for Halloween because I live in a small town in a state that is in the boonies so there is no Party City near by, and I've always used Party City in the past, my kids now won't have a Halloween. I can't believe a company would just be so cheap and couldn't help me out. $60 really will break their bank? I guess this company should change their name to greedy city! I will never again use Party City! Greedy, rude, unhelpful, insensitive, and ruthless.
SAN LEANDRO, CALIFORNIA -- Okay... it's the Friday before Halloween (2010)... I go into party city in San Leandro, CA. I buy a little something for my costume... which I am not really sure I want to be... But I think better safe than sorry. Grab it just in case... Right? Wrong! As I was purchasing a pair of cheap leopard print pants for my costume I asked if the item was returnable... The clerk assured me they were the just needed to be returned within three days. No problem Halloween was in 2 days so if I changed my mind I would return them the next day.
Or so I thought... That night my husband finally decided to be the costume I originally picked out. So back the next day I went to Party City to return those leopard pants. But there is a hitch... I can't return them for what I paid for them... I can only get a store credit. What!!! I didn't know this was the bank of Party City! Apparently, they were only doing returns for store credit regardless how you paid for it.
I asked to see a manager and I felt the line of thirty groan behind me... I mean what could I do??? Be the bad guy or just let it go? I argued and complained... I mean these pants cost me $30 bucks... and now I have a credit for $30 for a store I had never been to before and a store I will never shop in again. And I don't even earn interest on my money... Party City are thieves!!!
I want to make this short because I'm tired of thinking about it. My experience with ordering from Party City online has been horrendous. They claimed they would send my stuff the same day and I had the two day shipping service. It is well past the date that I should have received it. They haven't even shipped it. Now some of the items are out of stock. I have called them 6 times (all different days), sent 3 emails (only 1 of which they actually responded to) and I have gotten nowhere. I have been waiting and waiting and waiting for costumes that will now get here well after the holiday that they are for. They will not let me return them at this point.
They are telling people that they will ship the same day, yet they keep giving me the runaround and lying to me about shipping dates. I do not trust them. A representative said that she would call me back and never did. Not one time did they try to correct their mistakes and make me feel like a valuable customer. I told them I would not do business with them in the future and they didn't care. So why should I care to give them my money?
The customer service is probably the worst I've ever dealt with. I understand making mistakes, but at least try to correct it. Make customers feel important. Don't be rude to customers. But they don't care, people still buy from them regardless. Oh well. They lost me.
GASTONIA, NORTH CAROLINA -- I've spent way too much money at Party City over the years, but it is a good store most of the time. Always shopped at the Gastonia location until I was totally ignored by, of all people, a manager (nice purple shirts by the way) on two separate occasions. By the way, it was the same manager both times. I then took my business to the South Blvd location. After a few trips there, I notice that this wonderful person has transferred to South Blvd. I guess I upset him in a past life of something.
I finally got assistance from a cashier, who was great. I think her name was ** or something like that. I voiced my opinion of the manager and another employee standing nearby seemed to agree with me. Anyway, to keep a long story long, I decided to go back to Gastonia. I had great service for the next few trips in Gastonia. Then of course he was back, same story all over again. I ventured back a few times over the past month and have not seen this guy, so hopefully Party City realized that he is not a person who follows the customer service standards the company and all of its other employees follow.
After reading a couple of responses to this complaint I realized that some people are not aware of the wonderful service the Party City gives in most cases. I've actually questioned an employee in the past and asked why they greet every customer and sometimes appear to try to compete with other employees to make first contact. I was told that this is what they are trained to do, and if they fail to do so, they will get in trouble with their manager. That being said, you come to expect the same service every time you go in, especially from the manager.
MADERA, CALIFORNIA -- I have been a user of Sanyo tvs for a long time but now I find that there seems to be a problem with the horizontal parts of your tvs. I have had trouble with three Sanyo TVs, first a 27", next a 36" and now my 21". On all three the horizontal has gone bad. At this moment I have 4 Sanyo TVs in my home. It appears that may be you have a problem with the parts you are using in your TVs. I know that as of now I will not buy another Sanyo model TV, I can't afford to go out every 3 to 5 years and buy another because the horizontal hold has gone bad.
LOS ANGELES, CALIFORNIA -- Fax machine SFX100, stopped working properly after 8 times of use. Stopped printing on half a page, vertical. After 6 emails to the company, I received a form email "since you did not respond we consider the matter resolved." I tried to let them know this is the ONLY communication received from them, but their system rejects the response.