Payless Car Rental - Page 2

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27 Reviews & Complaints

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ZERO customer service and very rude employee
Posted by K2pooh on 07/18/2011
OAKLAND, CALIFORNIA -- I had a online reservation for Oakland Airport. When the shuttle driver arrived, there were 4 couples waiting to get their reserved car. He rudely told us that, and this is a quote, "We have NO cars! It will be at least an hours wait. If you want a car then you need to find one yourself." Of course we were stunned with this information and inquired about potential options. He then accused me of yelling at him and again stated "if we wanted a car we needed to go elsewhere, it's your problem!!!"

DO NOT, I repeat, DO NOT rent from these guys. Even if I didn't like you, I'd still tell you not to rent from them. Bad, bad stuff there. Zero customer service and rude employee. No thank you, even if you are cheaper. I'll pay more for reliable service and some common respect.

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Posted by Skye on 2011-07-18:
Rude yes, but this is a constant complaint with car rental reservations. This is what can sometimes happen when whomever has not yet returned the car, causes others to not have a car available for their reservations.
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Stay away, stay far away (from Las Vegas branch)
Posted by Generunner on 07/11/2011
LAS VEGAS, NEVADA -- Las Vegas branch, service is slower than molasses. They failed to honor "reservations" not only for me, but also for many others in line at the same time. What does the word "reservation" mean after all. No cars available after waiting in line for an hour. Next day was not given priority in getting a vehicle. Was expected to stand in a now 2 hour line to get a car that I should have had the day before.

I walked out of line and got a car in ~5 min. from Avis next door. I can only hope that this branch does not represent Payless's business elsewhere.
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Posted by trmn8r on 2011-07-11:
I believe Payless is affiliated with Fox. I've read numerous complaints about that company.
Posted by Anonymous on 2011-07-12:
good review! You shouldn't have had to wait so long to get a car. Thanks for sharing this.
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Payless/Fox LAX THIEF EMPLOYEE stole handphone in MINUTES!
Posted by TraumatisedTourist on 01/04/2011
LOS ANGELES, CALIFORNIA -- I rented a car from FOX/PAYLESS LAX (Los Angeles) from the 26-28 December 2010.

I made prior reservations so no problems with customer service (apart from long queues due to holiday season). In fact the customer service lady at the counter was very patient and gave me a free upgrade which we were pleased about. The only complaint about the car is that the brake pads were really worn out which was very dangerous.

However, it was a nightmare when we returned the car!

We left a Blackberry handphone in the car cup holder which was clearly in plain sight of the front seats. The phone was also flashing red as we had just received a message on the phone.

We dropped off the car to a new employee called JEREMY and then walked to the counters from the drop-off point (prob about 50 meters away) and realized we had left it. We IMMEDIATELY went back to get it. All this took less than 5 MINUTES and when we went back, the employee JEREMY had mysteriously disappeared!

The other staff who were around, tried to search the car for us and told us they had worked there for over 10 years. Clearly they were anxious for this not to ruin their reputation.

We tried calling the phone but it was already dead! When this new employee, 'JEREMY' resurfaced after 10 minutes, he had problems giving us eye contact and the FIRST thing he said when we asked if he saw our phone was to blame his other colleagues and say that his other colleagues had also accessed the car!

When a manager finally appeared after almost half an hour, he did not do anything about this except search the car for the phone which was obviously not there anymore. They should have pulled up the security cameras as whoever who took it, would have stashed it nearby.

This incident really traumatized us and tarnished an otherwise fantastic trip. It left a bad taste in our mouths about L. A/U. S and also Payless and Fox Car Rental.

We also paid a $20 deposit for an extra driver which we were told would be refunded to us, however till now, we have checked our account and it has not been done so.

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Posted by Anonymous on 2011-01-04:
Their policy states that they will do their best to find lost items, but do not guarantee anything. That was really lousy, but rest assured that the incident will not be forgotten and the employee will most likely strike again and will eventually get what's coming to him. I would follow up on that and contact the corporate office, it may well warrant that employee being watched more closely.
Posted by vaworldtraveler on 2011-01-05:
I hate to be the one that tells you this but just like most rental companies if you leave something inside of the vehicle the company is not responsible. I myself have been to other countries where I have left some things behind and the only person I could blame was myself.
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Don't Ever Ever Ever Rent Here
Posted by Granangry on 05/28/2010
LAS VEGAS, NEVADA -- Received a car that was not prepped for rental. Even worse, vehicle would not accelerate above 40 miles per hour as apparently there was an issue with transmission - very dangerous in any town, but in Las Vegas, NV this is particularly dangerous. Despite numerous calls to LV office and even a letter written to President and CFO (Stevens) in FL - he never responded - company REFUSED to refund any portion of the weekly rental. They mistakenly overcharged us and the company was only willing to refund the overcharge. Will NEVER again rent from this company. You may pay extra going to one of the household brands (Hertz, Avis, Enterprise), but those companies would likely address and rectify such issues.

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Posted by Weedwhacked on 2010-05-28:
I'm just curious as to why a transmission problem would be worse in Las Vegas than in any other city.
Posted by Anonymous on 2010-05-28:
Driving in the desert maybe?
Posted by granangry on 2010-06-04:
This type of driving is more dangerous in LV than other areas (new England especially) because the distances are so large, the only way to travel efficiently is to use interstates. Imagine driving sub-40 mph on I-15 where vehicles routinely travel north of 80 mph
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Don't rent from Payless
Posted by Jamoka on 04/29/2010
ORLANDO, FLORIDA -- Don't ever rent from Payless car rental. Horrible experience. Lousy car, obnoxious salesman, bad service, never-working automatic phone answering.

The salesman kept pushing for an upgrade (not enough space for our luggage, blah blah blah, yeah, right stuck with a coupe instead of a sedan but still not willing to pay a ridiculous amount for upgrading). Then he pushed for gas refill on site, saying it's cheaper than outside, which we turned down. And then asked if we understood him. Obnoxious.

But what made me mad was that he slipped in a charge for additional driver for $70. Our oversight for forgetting to ask if there's additional charge. But in my opinion, the salesman should have told us the charge instead of asking us to initial it, and then slipped the charge into the final bill.

After we found out about it we wanted to complain to the manager but was told that the manager (Pam Lowe) wasn't in. Call numerous times, couldn't get through. In fact, the automatic answering machine gives you an option to press 0 for "all other questions" but once you press 0, it just takes you back to the main menu. I had to jumped through hoops to eventually talked to this "Pam". And then, unsurprisingly, she isn't willing to help or listen, justing bull sh*tting about the technicality that we "initialed" it. Of course they had their rears covered by having us "initial" it. But the sales tactic was shady. Service was bad. Attitude was obnoxious.

Worst car rental experience.
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Posted by Weedwhacked on 2010-04-29:
We rented a minivan from Payless in Orlando and the experience was good. We declined the upgrade, gas option, and everything else. We did however tell them that we would have two drivers. In the end we were upgraded to a stretch minivan at no cost because they didn't have the standard one. you just need to pay attention to the contract that you initial and sign.
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Avoid this rental company
Posted by Jdomb on 03/15/2010
They were very rude, Tried to get me to pay more for a Van(a supposedly better than the one I was renting, The van they did rent to me had to be replaced since the alarm went off every time I opened the door.

Stay away from this place at all costs
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Posted by Anonymous on 2010-03-15:
I used them in Orlando, Florida for a van and it was flawless. Less than I would have paid with the "big boys". I was given a Toyota stretch minivan and wasn't scammed since I read the contract and didn't initial what I didn't have to initial..............
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Car rental
Posted by Thecolonel234 on 12/21/2009
SAN DIEGO, CALIFORNIA -- DON'T RENT FROM THIS COMPANY. First car had non working blinkers and burn holes in the seat. Second car, Kia spectra, had no heat, burn hole in the seat, TPMS light on which means the tire pressure monitoring system was malfunctioning. Lo and behold, we got a flat tire on our last day! Guy we talked to about the heat and tire warning light didn't work there anymore when we dropped off the car and had not made any notes regarding our complaints. I guess that's why he isn't there anymore! Overall, resist the cheap price and rent from a bigger name.
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Posted by Anonymous on 2009-12-21:
It is a rental. WHO do you think burned the holes in the seat? Yes, the blinkers should work, and so should the heat. But the burn holes? Come on.
Posted by redmx3racer on 2009-12-22:
Actually the TPS light was on because the tire pressure in one or more tires was low. Seems to have been functioning just fine to me, the tire that went flat probably had a leak in it.
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Payless Car Rental Montreal – Hidden Geographic Restrictions On ‘unlimited Miles’
Posted by Traveller76 on 05/23/2009
MONTREAL -- Payless Car Rental Montreal – hidden geographic restrictions on ‘unlimited miles’

A few months ago I booked a car on Travelocity to go from Montreal to a location 600 km away and back again. Naturally like a fool I gravitated to the cheapest option – Payless car rental based in the Montreal airport hotel, an independent franchise. What a delight when on the screen I saw unlimited miles; however little did I realize there was a hidden clause on the next tab of the page under geographical restrictions saying unlimited miles is only for the province of Quebec.

Anyway I went ahead and booked the car and also 2 hotel rooms in my destinations for the 3 day vacation. The day before our journey I went over to the location and was straight off asked where I was going, and like an honest bloke I said such and such place. I was immediately nailed with the ‘then sir, unlimited miles does not apply.’ I was reeling. Should I cancel and get another car? Should I try to negotiate? It was too late to cancel my vacation. This was the classic bait and switch.

I left the place and sat in the lobby to think for a bit; it’s interesting that when I dropped of the car later I saw 2 fellows cancel their reservation on the spot. Anyway it was too late so I went ahead and got the car, and begged them to lower my over distance fees. I hate getting surprised like this. I hate losing control over my destiny, and being at the mercy of others. Anyway through their infinite magnificent grace and mercy they decided to extend by daily km allowance out of province and to reduce my charge per over km. Nonetheless when I brought the car back I was hit with a huge excess charge. Of course the smart fellow behind the counter blamed it on me, saying it was my fault I did not read the fine print. How convenient. I wonder how the credit card companies like it now, in North America, that the governments are forcing them to vomit the sneaky fine print out into bold letters in boxes above the sign here line.

I wanted to be a bit of a smartass so I asked the guy, what if I lied and said I would drive around aimlessly inside Quebec. He said, well sir we will check this on the audit of the contract, with the satellite location finder records showing you left Quebec, and we will then hold you in infraction of the contract. So don’t try that – honesty is the best policy always. By honesty I mean the complete truth, not part of it.

By the way this geographic limitation is quite bizarre. I only see this in Quebec only with Payless of course. I used to live in Boston for 10 years and regularly rented cars there for unlimited mileage and I never saw any geographic restrictions. I looked around other rental agencies and I think unlimited only applies to Canada, and entering the USA is altogether another aspect. These is in general a cautionary tale – call ahead and confirm that the unlimited miles means what it says; calls the agent you used [online or otherwise] and the rental firm. Finally get it in writing that it is indeed unlimited.

Conclusion – ‘Payless’ means ‘Getless’, and you end up paying the same as others, through tricks and games and deception.

Located in the Lobby of the Hilton Hotel
12505 Cote de Liesse
Dorval, Quebec H9P 1B7
Montreal paylesscarrental.net

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Posted by CrazyRedHead on 2009-05-23:
This is not bait and switch. You didn't read the terms of your rental contract for what you bought and found out when you got there. How would you have felt if they wouldn't have asked you and you went on vacation only to find out at the end of it you were hit with all of these mileage fees. That would have been an even bigger surprise.
Posted by Ponie on 2009-05-23:
'This was the classic bait and switch.' Nope. This was the classic I-didn't-read-everything-so-now-I-want-to-blame-it-on-the-company complaint. That wasn't a 'hidden clause,' it was, by your own admission, right there in print under geographical restrictions. Kwitcherbellyachin. Saw that in a bar in Quebec.
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Car Rental Bait and Switch
Posted by Media critic on 11/28/2008
LAS VEGAS, NEVADA -- I booked an SUV with Payless car rental online, it sounded too good to be true, Ford escape for $15 per day. But when I arrived that evening the agent tried to sell me another SUV rental at $30 per day, when I declined it, he then asked me to pay car insurance, but since my personal car insurance covers rentals I declined it, he did not like that. Then the agent tried to sell me “loss of business insurance”, they said “if I get into an accident I am liable to cover their loss of car rentals business until the car is fixed”. This is when I decided to cancel my reservation and go with Enterprise, Enterprise seem to employ good professionals who were courteous and helpful.

They did not try to sell me an upgrade, in fact my reservation was for a full size car for $10 per day, but they gave me free large SUV upgrade because they ran out of the full size cars.
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Misleading Sales Practices; Faulty Equipment on Vehicle; Unprofessional
Posted by QCMOMOF3 on 09/27/2008
APACHE JUNCTION, ARIZONA -- My husband and I recently went to PAYLESS CAR SALES in Apache Junction. We were greeted by a salesman who quickly took us out for a test drive in a vehicle we looked at. My husband and I along with 2 of our children, loaded up in this vehicle for a test drive. Within a block of leaving the lot, we noticed that the speedometer was not working properly as it stayed at 30 MPH regardless of the vehicle moving or not.

The salesman said to just add 30 MPH to the number climbing at the time. There were other damaged equipment items installed on this vehicle. When inquiring about repair of those items prior to sale, we were told that the car is for sale 'as is'. We were reminded repeatedly that they were already taking a loss on the vehicle selling it to us, so the car was being sold 'as is'. I am floored that a company could attempt to sell a car to a family that knowlingly has faulty equipment in it. We looked at other vehicles on their lot with a salesman.

We expressed an interest in 2 other vehicles but were told inside that the numbers wouldn't fly with the lender. The vehicles were within $750-$1,000 of the other vehicle we were looking at and similar in age and mileage. This didn't make sense. We had completed a credit application earlier and went inside to discuss approval and vehicle options. We were told that we could select the original SUV (with faulty speedometer and other equipment) or a minivan they pointed out to us. We stated we weren't interested in anything other that SUV's at that time. They agreed at the beginning to 'work on the price' of any vehicle we were interested in.

Upon further discussion after our test drive, we were told the list price was the best they could do since they were already taking a loss on the vehicle. In addition, we were told we HAD TO purchase the extended warranty. I explained that I actually am not opposed to car warranties, but that my understanding was that a dealership and/or lender COULD NOT demand an extended warranty, that these were optional to the buyer.

Over further discussion, the salesman STILL INSISTED that we had to accept their choice of extended warranty or the lender would not allow us to complete the loan. After excusing himself for a while, he returned with the same answer except now he offered a shorter term for more money. We left the dealership and went home to some more homework. We called several different people at the lender's office and explained what happened and the dealership we were dealing with.

They were very interested in any items that might have been misrepresented with their name attached by the dealership. The lender confirmed our thoughts that EXTENDED WARRANTY COVERAGE IS OPTIONAL, NOT MANDATORY. We also gave them VIN #s, year, mileage, make and model numbers of other vehicles this dealership had, and they stated we would have qualified for these as well. So another lie by this dealership. Oh, and the price that was already too low to consider working on even though it had faulty equipment.....they lowered it through at least 2 different car search websites only 2 days after we left!

Think twice, three times, or even 10 times before going here. They are trying to take advantage of people. We have called several times and explained our issues in detail and were double-talked and dismissed like school children. And 5 days later, still no word from the manager/owner that we also left messages for. I would be VERY CONCERNED for the nearby elderly, people with recent credit issues due to rising ARM mortgage payments, slow pays, late pays, new job, new to area, etc. Even with doing some homework and giving them several opportunities to correct themselves, they did not. They looked us right in the eye and lied.

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Posted by madconsumer on 2008-09-27:
depending by state, some loan companies do require special warranties to secure the loan. some states do not allow this.

used car salespersons are all the same. you are nbetter off going to a different place to shop. try your bank, or a credit union, they oiften have cars for sale and will assist with finacing.
Posted by ringostar on 2008-09-27:
I have never heard of having to buy and warranty to buy a car, insurance can be required to recieve a loan however. But why even bother doing any homework or looking at anything else at this dealer when the first vehicle have defective parts. "Just add 30mph to the speed" What??? You may have bad credit but there are alot of good dealers around that you can get a reliable car you can afford.
Posted by Slimjim on 2008-09-27:
They want to sell a car as is with non working features, then demand an extended warranty purchase??? That's the dumbest thing I've ever heard. Let me take a wild guess, the broken speedo and other things wouldn't be covered under this warranty.
Posted by tnchuck100 on 2008-09-27:
"AS IS" AND an extended warranty? Just think for a minute. Does that make any sense? Absolutely not. You did the right thing in walking away. This car dealer lacks any form of integrity.
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