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Payless Shoesource

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Posted by on 06/09/2010
PHOENIX, ARIZONA -- So I bought a pair of shoes from Payless a few weeks ago and today I noticed the inside of the shoe was Torn. So I took the shoes back to Payless for a return but, I did not have my receipt, I was afraid they would not take the shoes back.

I came up to the register I talked to the manager told her what happened showed her the shoes Told her I had no receipt she asked me what size shoes I wore. Then she went in back brought out a new pair of the same shoes. with in minutes I was out of the store she was very pleasant and courteous to me about the whole thing payless two thumbs up on customer service.
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Posted by Skye on 2010-06-09:
That's great Wally! I'm so happy they were able to accomodate you, especially when it's become a world of:

Posted by Venice09 on 2010-06-10:
It never hurts to ask. And I'm guessing you didn't do it with an attitude, Wally. That's probably why the manager took care of you and was pleasant and courteous. I'm glad you got the exchange.
Posted by Anonymous on 2010-06-10:
Good review! It's nice to hear that there is still hope for humanity, when it comes to customer service. Unfortunately, society has brought it upon themselves with all the crooked individuals trying to steal and return things with no receipts. It's sad that it spoils it for everyone. I'm glad to hear things went smoothly for you!
Posted by Anonymous on 2010-06-10:
Nice review ! (p.s. Wally, cut your toenails j/k)
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Customer service
Posted by Kathyreed56 on 05/04/2010
PORTLAND, OREGON -- I went into a payless store, looking for a pair of sandals and seeing that my size wasn't on the shelf or above I went to seek out an employee. There she was laying out on the counter by the register coloring. I don't call that customer service. I did go back to the same store a few weeks later and got super service the lazy worker wasn't there I did let the woman at the register know just how lazy that the lady had been.
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Posted by BEJ on 2010-05-04:
Did you ask her for and help she refused or did you just walk out of the store without asking for help. If she refused to help you--that is bad customer service. She should not have been coloring while at work but she cannot also read your mind if you did not approach her with you request.
Posted by Venice09 on 2010-05-04:
"There she was laying out on the counter by the register coloring."

I'm having a hard time picturing that.

As BEJ said, did you ask for help? If not, what difference does it make what she was doing?
Posted by PepperElf on 2010-05-04:
coloring?.... as in a coloring book?

or was she doing something like making a store-sign?
Posted by Ytropious on 2010-05-04:
OP, where I work there are times I get SO bored because there are no customers that I sit and read a magazine. When a customer needs help I'm more then happy to assist them, but if I don't know they need help I can't help them. Did you actually ASK her for help, or just judge her without any regards to what it feels like to be in her shoes? What if she spent the day stocking and cleaning and had NOTHING left to do? Is she supposed to stand at the counter twiddling her thumbs? Coloring seems like an awesome alternative.
Posted by MRM on 2010-05-04:
Perhaps the woman was off that day when you came back.
Posted by J. M. Carter on 2012-12-22:
On 12-17-12 I had to go home in Saint Cloud, Florida for my Step-dads funeral. I found myself ready to attend the service when I had found that a pair of beautiful heels that I had purchased at your Saint Cloud Florida store on 4554 13th. St., but to my looking at the shoes where I found that someone had woren the shoes and left a very bad heel on the right shoe. I do not mean to complain but I paid a total of 32.09. I really like the shoes and only ask that they be replaced. I have the receipt and do love the shoes, but not looking like they do. Please contact me as to what I need to do. (606)305-0797
1089 W. Bourbon Rd. Somerset, Ky. 42503. Item 1252871434 DFX Bronze Libb.

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Inventory Discrepancies or Invalid Address
Posted by Steph76 on 10/22/2009
Hi I have attempted to order from Payless Shoe Source online and every time I get the same emails about Inventory discrepancies. The latest was on October 18, 2009. The website had the order as submitted til October 22, 2009 when I finally got email saying it was cancelled because of inventory discrepancy and my credit card wouldn't be charged any further charges, however they already had successfully charged for that order and taken the money. I contacted the support email address and they said it was cancelled because my address didn't match the one provided by my credit card company. Which I looked at the address and it was very exact with the credit card company. I have sent another email telling them about the email that mentioned an inventory descrepancy and asked when I would be getting my money refunded.

Here goes the wait but after dealing with this company on a repeated basis with inventory discrepancies repeated again and again, I will not be doing anymore business with them again.
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Posted by laklisa on 2009-10-25:
Yep I got the same email a few weeks ago. I had found the pair of boots I had been looking for-went as far as taking advantage of the BOGO promotion. However it was only after I contacted them about the status, they told me that the same thing you received. After a few days of thinking, I wanted to cancel it. I could not do it (of course) that the shoes would be shipped soon and I would be notified. The day I got the shipment notice of shoes (which was dated a few days earlier) is the same day I got the shoes.
Their communication is lousy and you definitely have my sympathy.
(The crazy thing is the same boots are STILL shown as available to purchase online)
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Slow communication
Posted by Laklisa on 10/06/2009
I have been looking for a certain type of boot and finally found what I wanted on Payless-I was so excited! I also ordered a pair of loafers that I can wear to work, taking advantage of the BOGO event. The whole transaction took a couple of hours-their website was really slow. If it were not for the boots, I would have given up. I got a my confirmation email for the order, taking place last Tuesday, 9/29/2009.

I had not heard anything by 10/3/2009, I went to the website and checked the status of my order. It gave a status of "short ship" and no explanation as to what it meant. After looking on their website to see if I could find any FAQ's about it-and not finding any-I contacted them via email.

A few hours later they emailed me to let me know that the boots I had been looking for were no longer available. The associate stated "We have experienced an in-stock discrepancy and our website permitted acceptance of certain orders even though we didn't have the shoes in our inventory. We have corrected this error but realize we have not adequately met your needs."
(I went back on the website and the same boots are there, with the size I wanted, so they had not fixed the website!)

Assuming that the other pair of shoes had not shipped yet I emailed her a reply to cancel the transaction yesterday. However I got an email from Payless on 10/5/2009 stating that the shoes had been shipped...on 10/1/09. I get home, and my shoes are there.

Overall, it was a disappointing transaction, as I will have to return the shoes I did receive since they did not fit right.
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Posted by karleebarlee on 2009-10-06:
"Overall, it was a disappointing transaction, as I will have to return the shoes I did receive since they did not fit right." that doesn't seem like something that is payless's fault, right there.
unfortunately, mistakes on websites happen. that's why it's not always the best idea to order online.
large companies like payless must get thousands of orders a day, and therefore may take a few days to process your order before shipping it. not a big deal.
Posted by laklisa on 2009-10-06:
No, its not a big deal :) Its just annoying that I FINALLY found the boots I am looking for and they're no longer available. This was more a rant than a complaint. I'm the type of person that I get over things quickly and move on. LOL
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Poor Customer Service
Posted by on 10/26/2001
SCOTTSBLUFF, NEBRASKA -- I purchaced a pair of shoes on 10-25-01 around 8:00 pm. When I got home I realized that the shoes I had were two right shoes. I bought them for a funeral at 10 am the very next morning. Since this is such a small close community where everyone knows everyone, I called the manager Stephanie Lebruska at home to resolve the mistake (her phone number was listed in the telephone directory). The result that I was looking for was to come to the store when I knew the employees would be there before mall hours at 10 am. I know that the employees get there at or before 9 am because I had worked at that mall for the past 5 years. I wanted to let them know that I would be at the gate to simply return one shoe for another before the funeral.
The manager began yelling and screaming at me for calling her at home. Due to the nature in which I had purchaced the shoes, I was taken back, and never was able to get a work in edge wise until over 5 minutes of screaming. She threatened to not let me return the shoes at all just for me calling her at home on her personal time. I am now fearful for revenge from the manager.

To help keep me as a potential future customer, I would like the following:

I want the manager, Stephanie Lebruska, to go to some anger management class for managers in retail. She needs to learn to be professional even when she is not on the clock. Her attitude and behaviour reflect on the company and their choice of employees. Not only will I never do business there again, neither will anyone that I speak to about this matter for fear they too might have to return something.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Posted by Anonymous on 2001-11-21:
You have got to be kidding. You call this woman at HOME no less and expect her to do something? What do you expect? You intruded in her home life. Granted she should not have yelled. She should have told you that calling her at home was not appropriate to do business, but I would have been upset too if a customer called my home. First of all telling the company that you want her to go to anger class, that just made me laugh. Second, you are the one that called her, again, at HOME. How would you have reacted? I would advise not to call anyone at home for a problem you have with a store, you should have checked yourself too. I would think we all would know by now we can't relay on the employees to make sure we have what we came for. Next time check!!!
Posted by Anonymous on 2001-12-20:
What a joke! What did you expect her to do? I don't care if you live in a small town or not you need to respect a persons personel life. I/m from I small town also and would never did what you did. She was off the clock and you called her so why should the company make her take angry management classes. Instead why don't you go and take some common sense classes.
Posted by Anonymous on 2002-09-12:
how dare you call her at home when you were the one who didn't check to make sure you had the right shoes. i cannot believe you expect the company to make her go to anger management classes. you need to be locked up for psychological examination.
Posted by Anonymous on 2003-07-16:
If someone had called me at home, I'd probably had done the same thing
Posted by sarahnkrystal on 2004-02-15:
If someone called me at home, I too, would have flipped out. You want her to take anger management classes. How about you take your foot and shove it............ The nerve of people like you.
Posted by ladywine on 2005-08-02:
Lady, you need to get a life and buy a clue. What you did was pure harassment.

If that manager does press charges over that, more power to her I say. When you are not working, do you want people calling you at home wanting business stuff????

Then don't do it to anyone else.

And yes, I've been known to go off on folks who call me - my time is MY time.

Oh and one more thing: that big yellow ball that the Earth revolves around is called the sun.
Posted by AML on 2005-08-08:
I don't blame her, why in the $*@& would you call her at home? I'm not sure what you do for a living but people should be able to leave their job AT their job, not bring it home with them. She wasn't on-call, she was on her own time.
Posted by Anonymous on 2005-09-05:
Lady, if you called me while I was at home & on MY time, I would have yelled & screamed at you, too.
Posted by Anonymous on 2005-09-05:
PS....not only would I have yelled at you, I would have called the police & filed harrassment charges against you. Calling a store employee while they on their own personal time expecting them to help you is harrassment.
Posted by ICanHearTheHead on 2005-09-05:
You're a complete tool. You call the manager at home, and expect her to deal with your lack of intelligence, incompetence, and pure idiocy at home? She gets paid to deal with morons like you AT THE STORE. She doesn't get paid to deal with your ridiculous problems at home. If I was her, I would have strangeled you with the other shoe's laces.
Posted by hottie on 2007-09-20:
I agree payless shoes suck. their prices are way too high and they usually have very unhelpful people in the stores. Id be angry too. But you never call a store owner at home nor a cashier, manager ect.
Posted by unhappyperson on 2007-10-15:
You are an idiot! I would be mad if you called me at home. Grow up get a life get over it.
Posted by laklisa on 2008-01-28:
Where as I agree you could've waited til store got open the next morning (surely a funeral would've been late morning, not at 8 a.m.), the comments left on here are pretty harsh. There isn't a reason to call names. The manager had a right to be upsest and a simple statement to not call her on her time off would've been sufficient.
Posted by Sydney M on 2010-10-12:
I was a manager at Payless for 10 years. While I used to love the company I left precisely over crap like this. I never saw my children or my husband. I worked insane hours and then district managers would call you at home or text your cell phone to discuss business. So I understand why the manager screamed the way she did. Maybe she just got her children off to bed and then you call at night and woke them all up over SHOES. Give me a break! Maybe she had worked a long hard shift dealing with idiots like you and wanted to unwind at home without your harassment. She does not need to be professional when she isn't at work. You don't know what I would have done to you if you had called ME at home. I know this thread is old but I had to have my say. Customers like you is why all the good people leave retail.
Posted by clutzycook on 2010-10-12:
My goodness. I'm going to echo what other people have said and ask why you thought that calling a manager at home at night was an appropriate thing? I used to do home health and even though my patients had my work cell (had to give it to them), they were supposed to call the answering service number after business hours. They never did. They always called me at home on weekends, nights, evenings, holidays; it didn't matter. I quit after 6 months.

Anyway, getting back to the OP. A better course of action would have been to run to Walmart or Target or someplace that opened early and find a pair of shoes there, returning the Payless shoes later on.
Posted by Anonymous on 2010-10-12:
This post originated 9 years ago and it's still going. Amazing.
Posted by jktshff1 on 2010-10-12:
Ya'll do realize this post is almost 10 yrs old don't ya
Posted by SwaG on 2013-08-19:
Yeah, payless isnt good, but you did the wrong thing
Posted by mia cyriaque on 2013-08-28:
I went to the store to buy a shoes that's lady that working tonight is very means and I have my coupons and she refused to help me and I letter the shoe
Posted by nel Cyrus on 2013-08-29:
Payless at the coastland mall have poor customers service you have that Mexican girl working there with attitude doesn't know how to threat customers that ridiculous at the other company their threat customers like queen and Lina but payless careless for customer
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