The Paytel scam continues
Why is it that EVERYTIME I try to check the balance on my Paytel account, the balance is "temporarily unavailable"? How do I know that they are not ripping me off?? The one and only time I was able to ... read full review1 Replies - Latest reply on 08/29/2009
RALEIGH, NORTH CAROLINA -- A family member was incarcerated months ago, I reluctantly established an account with Paytell because it was the ONLY way I was allowed to communicate with the family member. By the time they were released ... read full review77 Replies - Latest reply on 12/19/2013
WINTER HAVEN -- Hi everyone,
I just want to let everyone know about the experience I had with Paytel. My boyfriend and I were on the phone talking on Friday. He called me at 12:33pm we were talking and catching up on ... read full review3 Replies - Latest reply on 11/29/2012
What Customer Service?
I have been trying to receive phone calls from my fiance in jail for over a week. I don't have a home phone so I opened up a Paytel account so he could call me on my cell phone. So when I opened the ... read full review1 Replies - Latest reply on 10/06/2009
Really getting on my nerves!
VIRGINIA -- Okay so I've been using Paytel for like a month now and today I had 7.15 or something like that in my account and then hadn't received a phone call and checked again to find I only had 6.00 something ... read full review3 Replies - Latest reply on 02/04/2012
The negative reviews are true....
GREENSBORO, NORTH CAROLINA -- Thus far, despite this companys weak rebuttal attempts to their customers; I find everything I have read on this site to be true. Their webiste, if you are trying to establish a new account is atrocious ... read full review
How can a rate be $9.95 in the same county same area code, This is not a long distance call? I checked counties clear across the state the rates are cheaper! Even out of state! Law suite is in order! 3 Replies - Latest reply on 06/04/2012Add reply
GREENSBORO, NORTH CAROLINA -- My brother is an inmate at a local jail, and we are required to use PayTel to keep in contact with him. Earlier today he attempted to call me several times, a couple of times the PayTel service would ... read full review1 Replies - Latest reply on 12/05/2011
NORTH CAROLINA -- It is ridiculous that for 40 dollars I could only receive 6 phone calls from an inmate in county jail when you can receive more than that when receiving calls from a prison. What the hell.
2 Replies - Latest reply on 03/22/2011Add reply
I understand that its long distance but really 6.85 a phone call y'all need to get it together cause that phone call price for one phone call from a Wake County jail is ridiculous, even if it is long distance!!!!!
Worst Service Ever
I have been making payments to receive phone calls with the same card for the past couple of weeks. Last week I made a payment and it was decline when money was in my account and the money was authorized ... read full review1 Replies - Latest reply on 12/24/2009
The company seems to avoid any contact with their customers! I have tried calling since 9:00am 12-3-2009 to 6:00pm 12-3-2009 and their automated non -assisting automated system is useless! I am trying to find out about my bill and the reason I am being charged twice! Add reply
They are a rip off
This is the first time I have dealt with this company. To get a customer service representative on the phone is a miracle, and when you do they are no help at all. I have sent numerous emails to customer ... read full review3 Replies - Latest reply on 12/17/2011
Let me just say the Lady I spoke to was very helpful and pleasant, her name was Wanda. Trying to reach her was a nightmare, on the website it gives you instructions on how to speak to a customer representative It took me 45 minutes to get through.
It cost me $25.00 for three calls this is the biggest scam toward very vulnerable people. The state should not allow it they have a monopoly on this.
Rude Customer Service
MONROE, GEORGIA -- I had to call Paytell because a family member was in county jail. First they told me I had to pay them that they would not unblock my number so that I could get collect calls from the phone that was ... read full review6 Replies - Latest reply on 07/04/2009
REMINGTON, VIRGINIA -- I opened an account with this company in October 2008, I finally was able to receive my first call from the inmate on Nov. 3, 2008 from a Texas number.
4 Replies - Latest reply on 11/05/2008Add reply
Both the inmate and I live in Virginia. Why is it that he is calling from an out of state number when he is jailed 15 minutes down the road from my home. I tried contacting Paytel through email I did get response but was not helpful they can not explain why he is having to call from a Texas number when we both are in VA. Now I feel it is because they get more money from us because of the additional fees added to the long distance calling. When I stated this in my email to them they had no response for I wanted my account credited the difference in amounts. for he should be calling from a local number rather out of state.
They have yet to respond to my email. Has this happened to any of you?