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PayTel - Page 3

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1.7 out of 5, based on 6 ratings and
40 reviews & complaints.
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40 Dollars 6 Phone Calls 6.85 A Phone Call?
Posted by on
NORTH CAROLINA -- It is ridiculous that for 40 dollars I could only receive 6 phone calls from an inmate in county jail when you can receive more than that when receiving calls from a prison. What the hell.

I understand that its long distance but really 6.85 a phone call y'all need to get it together cause that phone call price for one phone call from a Wake County jail is ridiculous, even if it is long distance!!!!!
Company Response 12/9/2011:
We regret your frustration concerning the rates for your collect calls. If you will provide your phone number with area code, we will be happy to check your account to make sure you are being charged the correct rate.

We are a certificated carrier in every state where we provide service and the rates we charge are regulated in most states. In all states we charge rates that are equal or below the rates charged for the same call through the local telephone company. The cost of calls from confinement facilities are more expensive because of the increased controls required by law enforcement.

We regret your frustration and will be happy to assist you directly if you will send an e-mail to customerrelations@paytel.com.

Best regards.

Customer Relations
     
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Alain on 2011-03-22:
You can contact the North Carolina Department of Corrections in Raleigh about this at 919-716-3700.
jktshff1 on 2011-03-22:
See the more Pay Tel reviews above.
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They just took my money
Posted by on
I have been trying to reach Paytel, with no luck. I have gone on the website, where I can't click on "contact us", I have called SEVERAL times, unable to reach anyone. I put an account on my debit card, and they double charged me. But, the money on the account was not doubled. It is a few days from Christmas, I am here with my two kids, while their father, my husband, is incarcerated. It is not only rough that he is away during the holidays, but don't mess with the little money I have to support us all. I want to know how I can contact this company. I just got finished reading the reviews, and they are just horrible. I never realized so many people had this many problems with this company. The bad thing is, we have no options. Please Help. T. Atkins
Company Response 12/20/2010:
We sincerely apologize for the frustration you have experienced with our company concerning your account.

If you would please email us at CustomerRelations@paytel.com and provide us with your name, phone number and PIN, we will research the account ang get back with you.

In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.

Thank you.
Customer Relations
     
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tnchuck100 on 2010-12-20:
First, and most importantly, NEVER give any company your debit card number. This is exactly why not.

Second, you will probably have to close this account and change banks to stop the hemorrhaging of your money.
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The negative reviews are true....
Posted by on
GREENSBORO, NORTH CAROLINA -- Thus far, despite this companys weak rebuttal attempts to their customers; I find everything I have read on this site to be true. Their webiste, if you are trying to establish a new account is atrocious and frustrating. Not a novice to internet and an IQ well over 100, I find the system extremely lacking and frustrating. Messages run the gambit of cc has expired, (when in fact, I know it is not expired) to the names don't match; to addresses don't match, even after trying to initiate an accnt several times, syncronizing, scrutinizing and double checking the info repeatedly.

The internet attempt to establish an accnt was a result of several failed telephone attempts. Regardless of how you approach this company, its mostly a waste of time. This being said, the population of people attempting to establish contact with those in the system are held hostage by these Oligarchy services. There is no recourse.

Paytel in response to complaints, states that if better customer service were available, the already existing USURY rates would increase? Pray tell...Paytel should not be the ones to encounter a financial loss by providing better customer service to their "customers? After all, they are the ONLY game in town and being at their mercy you can't go someplace else for better service. Like they don't know this....

IMHO, everything and anything having to do with the penal system is a financial "racket" - prisons and all ancillary related services is a stupendous growth industry taking advantage of the already dis-advantaged.

Thoroughly disgusted with a disgusting system and that includes PayTel
Company Response 6/2/2010:
We are truly sorry for any difficulty you encountered while trying to establish an account with Pay Tel.

We regularly survey our customers to learn what we are doing right and what we need to improve. Listed below are some of the results from our most recent survey and a description of how we attempt to work with customers to address their concerns.

On a daily basis our Automated Phone System at 1-800-PAY-TELL (1-800-729-8355) assists thousands of customers to open accounts and answer questions. In our recent Quality of Service Survey, 80% of our customers described their experience using our automated customer service phone system as "very helpful" or "helpful".

If the Automated Phone System does not answer someone's question, they can follow the voice prompts and reach a customer service representative from our main menu and each of the three sub-menus weekdays from 8:00 am to 6:00 pm and on Saturdays from 9:00 am to 2:00 pm. Our customer service representatives assist several hundred customers daily who patiently follow the voice prompts. In our recent Quality of Service Survey, 72% of our customers said they were "very satisfied" or "satisfied" when speaking with our customer service representatives.

Our website serves several thousand customers daily in opening accounts and answering questions. In using our website, 95% of our customers described their experience as "very helpful" or "helpful".

If someone has a question not answered on the website, there is a "Contact Us" page where people can send an email to customer service at csr@paytel.com. Hundreds of customers' emails are answered daily by our staff. Seventy percent of our customers who send an email to csr@paytel.com described their experience as "very satisfied" or "satisfied".

If a customer is dissatisfied with the assistance they receive, they can speak with a customer service representative to document their concern in an email to the Customer Relations Manager or the customers can send an email directly to customerrelations@paytel.com. All concerns are reviewed and addressed the day they are received.

If a customer is dissatisfied with the assistance they receive from our staff, they can email the president of Pay Tel directly at president@paytel.com. This email address is on the Welcome page that everyone visits when they enter Pay Tel’s website. Any emails received at president@paytel.com are investigated and resolved the day received during business hours. The president reviews all issues raised and all related responses.

We are very proud of our track record in serving our customers in a timely manner with zero formal complaints to regulatory agencies in every state we operate over our twenty-four year history. However, we are not perfect and we will make mistakes, but we are committed to addressing problems immediately when it comes to serving our customers. We continually strive to improve our service and welcome constructive suggestions.

You state in your complaint that you made numerous attempts to make a credit card payment using our Automated Phone System and our website. You indicated all of these attempted payments were declined for various reasons. I am sure you realize we make no money unless accounts are opened and calls accepted. You also should be aware all of the denials on your credit cards came from your bank based on the information you provided.

Regarding our USURY rates, you should be aware that the local collect call rate of $1.71 in North Carolina is regulated one of the lowest in the nation and significantly below the 50 state average rate of $2.93. You also need to know our long distance rates are on average half or less of our competitors. We are very aware of the captive nature of our customers and are committed to charging fair rates and treating customers fairly.

If you would like for our Customer Relations manager to investigate the problems you encountered with your account, please send an email to customerrelations@paytel.com, including your ten digit phone number and your six digit PIN.

We look forward to assisting you in opening an account.

Best regards,

Customer Relations
     
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Like I don't have enough to worry about!
Posted by on
Omg! Where do I start? Maybe at the wait time! I waited 1 hr just for a representative Not to mention she was so rude. I just don't understand. Its like the company know that you need them so they will treat you like junk just because they can. And yes, I said the company because the agents represents PayTel! I don't know if you all monitor your reps but its always like this with PayTel. I am not a mean person. I don't expect the reps to be over excited to speak to me but they could at least be nice. I have never dreaded calling a company. This sucks and If I can I will not use PayTel again. I wanted to cry they were so rude. If you truly want to keep your customer happy like most companies you should work on this problem with your employees!!
Company Response 5/11/2010:
We apologize for any poor service you may have received from our Customer Service Representatives during your call to our office.

However we do wish to attempt to resolve your complaint if possible. To investigate your concerns please e-mail us your phone number and PIN with a brief statement of how we can assist you. You can send this information to CustomerRelations@paytel.com and we will get back with you.

Best regards.

Customer Relations
     
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Anonymous on 2010-05-11:
Was the agent really rude? Or were you just upset about waiting an hour on hold?
goduke on 2010-05-11:
You are absolutely correct that a customer has every right to expect the agent to be courteous and professional on the phone. Sometimes companys which have a monopoly on a service kind of forget that.
Anonymous on 2010-05-16:
Yes, she was really rude. I did not like waiting and hour but I was happy when she answer. That did not last long though because of her attitude. I use PayTel often and most times it is like that with their customer service but it was worst. You have never had a problem with customer service? What's so hard to believe. I've been treated rude to my face so what would make the phone so different. It's just the fact that it happens to often with PayTel.
catwellhollow on 2011-12-17:
It is my guess, that he reps. of PayTel, get so many complaints, they become frustrated as well. I could tell the lady I spoke with was close to irritable. She just kept saying the problem was resolved and would show in three hours.....
No excuse, I know but... IT is their responsibility to provide customer service that is helpful & polite.
Report them to Everything you can find! DOJ, etc.
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Rude Customer Service
Posted by on
After repeated disconnects finally got through after being on hold for 35 minutes representative was not even trying to help with putting money into my account. She was a smart ass who doesn't appreciate her customers and should be in the position of some of her customers, then the attitude may change. As much money as they make off of our friends and families, they should be thankful that they are still in business. We need more options for this kind of service.

We don't deserve to be treated like trash because we have people in jail. This company needs to be put out of business!!!!!!!
Company Response 4/5/2010:
Sorry for any problems you have experienced with our company and our customer service representative. If you would provide us with your name, address, phone number, PIN and an email address, we will research your account for further investigation and get back with you concerning your issues.

In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.

Thank you.
Customer Relations
     
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catwellhollow on 2011-12-17:
AGREED! Report them to everything you can!
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Need help
Posted by on
NORTH CAROLINA -- My little sister had my phone and made a mistake and pushed the block button. How do I unblock these calls? I tried to ask the jail but for that I got to wait on my next statement. Is there any way I can unblock the number threw my phone account. It just seem like this service is ridiculous you can never get in contact with customer service and actually talk to a human being and I been with them for about a year and get minutes every week.

I am real frustrated and is just about to stop using Paytel writing is more easier than this system.
Company Response 10/15/2009:
Dear Ms. Barr:

Sorry for any problems you have experienced with our company. After reviewing your account we show the reason for the block on your number was due to someone pressing the number 7 on your keypad when the call came in from the inmate. We have released this block for you as a courtesy; however please be aware that the standard policy to release this type of block (which occurs by pressing the number 7) is that the customer must contact the appropriate person at the facility for approval before the block is released.

Hopefully your problem has been resolved and you can receive calls without any issue.

Best regards.
Customer Relations

     
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They are a rip off
Posted by on
This is the first time I have dealt with this company. To get a customer service representative on the phone is a miracle, and when you do they are no help at all. I have sent numerous emails to customer service and customer relations, and they responded saying " that they are showing that my number is free to accept collect calls" which would be a great response if it actually answered my question. My question is where is my money and why hasn't it posted to my account. I paid a $120 cash through money gram at 1214pm, and it is now 630pm and my money has not posted to my account as of yet. I have placed six calls to this company, and nobody can tell me where my money is. This company is a sham!!!!!!! They are truly out to get your money!!!! Glad they are local, because I will be making a trip to Greensboro to talk to someone face to face to find out where my money is. My next step is to contact five on your side (channel five news) so that everyone will know about these people
Company Response 9/18/2009:
We apologize for the frustration you have experienced with our company concerning your account and the MoneyGram payment you made on September 17th. The problem in posting your MoneyGram payment to your account was due to a failure of the payments to be transferred to Pay Tel by MoneyGram. We contacted MoneyGram and the problem was resolved by early evening September 17th. We received your payment at 7:30 pm and you received a 10 minute call at 8:27 pm.

We have record of five emails from you yesterday to csr@paytel.com and we responded to you explaining the problem MoneyGram was having. We replied back again at 7:37 pm and 7:42 pm last night explaining the problem had been corrected and the funds had been applied to your account. Then we received an email to customerrelations@paytel.com and we again replied to you explaining the problem MoneyGram had and it had been corrected.

Again we apologize for any inconvenience this has caused you. Our employees worked very hard to resolve the problem and communicate with all our customers during this time period.

Best regards.
     
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jktshff1 on 2009-09-17:
Save you and everyone else a lot of time and worthless banter.
Just click on the "more reviews" above.
catwellhollow on 2011-12-17:
Contact anyone & everyone about this company!
If enough people complain, they will be forced to finally provide the service they charge high rates for. Or GO OUT OF BUSINESS!
trmn8r on 2011-12-17:
Possibly. It is a monopoly. The complaint above is over 2 years old, and things have not improved from the description.

Contacting "anyone and everyone" is extreme. The trick is determining whom to contact that might make a difference.
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Very frustrated
Posted by on
I been using Paytell for a long time. I put money on my account every week. Now its saying I owe them $29 and my last conversation was August 21,2009. I know this information is incorrect I just had a conversation the 23rd and had money on my account. I been trying to contact a customer representative but all I am getting is the automated. I even tried it locally. I love there services but can't keep wasting money.

Plus if I owed money my number would be blocked within 2 hours. So its no way I owe that number. I am very upset and need help.
Company Response 8/26/2009:
Dear Ms. Barr:

Sorry for the problems you have encountered with our company concerning your account balance. We have been converting all of our internal accounting software to a new system this week. Regrettably the conversion has not gone as well as we had liked, causing some incorrect information to be released. After reviewing your account you had a credit of $2.75 on your account at that time. We are very sorry for the problems this has created for you.

In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.

Please accept our apologies for this error.

Best regards.
Customer Relations


     
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They Are Ready To Take Your Money
Posted by on
RALEIGH, NORTH CAROLINA -- I called in to open an account and put the charges on my debit card. The representative told me to press some other numbers to go ahead with the process once she connects me. I punched my card number and everything. Come to find out I didn't have enough funds on my card so I said I will call back at a later date. Not even a week later I call back to find out my number has a pin on it that I did not set up. Once I got through to a representative the first one told me to hold on and just hung up. The second representative informs me that I couldn't set the account up because my name isn't on the phone bill. Now just last week they were ready to take down my card number and not even inform me my name had to be on the phone bill.

This company is a fraud and they're just money hungry. Someone needs to come up with another company for people to connect with their families.
Company Response 3/20/2009:
Sorry for any problems you have experienced with our company. If you would provide us with your name, address, phone number and email address, so we can research the account for verification.

Regrettably, the PIN situation you are experiencing is a Federal requirement. We cannot discuss any account information with someone unless they have previously on their own established a PIN for security purposes so that when we speak with them we have the ability to ask them what their PIN is and thereby verifying we are talking to the person who has set up that account or owns that phone number.

When someone forgets their PIN, for security reasons we do not give out the PIN that was created when the account was set up. To change a PIN, a person will need to fax or mail a copy of their driver’s license and copy of their most recent telephone bill showing they are the responsible party. Also please include with the fax or mailed copy, a new 6 digit PIN that you wish to have as your PIN. The PIN cannot begin with a zero. Fax Number 1-800-776-8423.

In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.

Thank you.
Customer Relations
     
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Soaring Consumer on 2009-03-18:
Unfortunately, your best bet is to simply write letters back and forth than deal with sleaze bags like this.
Usuryquixoti on 2009-03-25:
My god, I just read the "company response" and it sounds as if they only stop short of asking you to come to their facility with a passport and a blood sample.
jktshff1 on 2009-03-25:
agree with Soaring.
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Carrion-Eating Maggots
Posted by on
RALEIGH, NORTH CAROLINA -- A family member was incarcerated months ago, I reluctantly established an account with Paytell because it was the ONLY way I was allowed to communicate with the family member. By the time they were released the PREPAID balance was down to $1.50.

The same individual was recently incarcerated again, I received one initial call, then nothing for about a week. I had no idea why, I was very worried the individual was extremely depressed.

Today, through a mutual acquaintance, I discovered Paytell had blocked my number - apparently because the balance on that old account was too low!

I WAS NEVER NOTIFIED, I HAD NO WAY TO CONTACT THE INCARCERATED INDIVIDUAL SO THEY COULD TELL ME.

This company lives on the misery of people. They add no value that could not be replaced by a midrange, modern PBX system. Their services are obsolete. They should be eliminated. County jails could replace every service they provide with low-cost phone systems. In spite of that, their company persists because of political connections.

Join me in writing to your state and federal representatives and demanding a complete review of their procedures, services, policies and PROFITABILITY.

Company Response 1/15/2009:
We apologize for the frustration you have experienced with our company concerning your calls.

We regret that we did not notify you of the low funds on your Pay Tel account; however when you set up your account on our website, you chose not to receive the weekly statements we send that show your available balance.

We do have two options for you to check your available balance 24 hours a day; using the Automated Phone System or our website at www.paytel.com. After you accepted the call on 1/13 and used the remaining $1.50 you had on the account, the system blocked your account. If you had checked the balance using the Automated Phone System it would have explained that the account was blocked and you would need to add funds to your account to receive additional calls or you could have reviewed your account balance on line. Our records show you made a payment on January 13th for $25.00 and your account is fine to receive the collect calls.

We regret this inconvenience and do offer our apologies. We would hope you realize that it is never our intent to prevent people from receiving and paying for calls as that is how we make our living.

In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.

Thank you.

Customer Relations
     
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Anonymous on 2009-01-13:
Very helpful post. Families of incarcerated persons are cautioned to watch out if the inmate suddenly ceases communication with them. Depression tops the list of possibilities. IMHO...these 'inmate' telecommunications companies should be banned. They won't. The lawmakers and officials make too much money in kickbacks and other perks when they award these scumbucket companies a license to steal from the families of jailed people.
Anonymous on 2009-01-13:


Does anyone know, are inmates allowed to use prepaid calling cards? If yes, seems like a much better option then these so called phone companies we hear so many complaints about.
Anonymous on 2009-01-13:
Yes, they can. Some places allow them to purchase the cards inside and another advantage is that they can make calls to cell phones.
Anonymous on 2009-01-13:
JC - No, calling cards are not permitted. In jail, they would be like currency that inmates could used to pay for contraband and settle gambling debts. Used to be, inmates called family members (on prison approved lists) 'collect'. The phone companies hated it and it was extra work for the prison staff. These 'inmate' telecom outfits solved both problems...and the families of inmates pay for it.
Anonymous on 2009-01-13:
I beg to differ, Doc. I know in Denver County Jail you can.
Anonymous on 2009-01-13:
I stand corrected, by zz. Perhaps a few do allow them and then keep the cards in the commisary records?
Anonymous on 2009-01-13:
I had a friend that would call me using another inmate's card. So what you said does make sense.
Anonymous on 2009-01-13:
That's what I was thinking too, Doc. Even if they were locked up, it's easy to memorize the card info.

What happened to just calling collect? Course if you're like me and don't have a home phone you can't accept collect calls on a cell phone.
Anonymous on 2009-01-13:
Ya know, this has me wondering why a jail couldn't sell GoPhones or TracPhones in the commissary. They cost about $15 and about $20 more for an hour or more of talk time. The phone would be kept with the inmate's personal property when he/she's not using it. With the GoPhone, all of the call data stays on a removable chip. So the family or inmate could sell the used phone back to the commissary for reselling to another inmate when their family member is released.
Anonymous on 2009-01-13:
Oh gawd...I can hear the reaction from the "toss 'em in jail and let 'em rot" bunch..."Yer going to give prisoners cell phones?"
Anonymous on 2009-01-13:
They sell TV's. They are pretty cool looking......The whole thing is encased in clear plastic to help prevent inmates from hiding things in them.
Anonymous on 2009-01-13:
yeah well "that bunch" still only believes hardcore criminals land themselves in jail....they have no clue
Anonymous on 2009-01-13:
Pre-paid phones is a great idea!!
Anonymous on 2009-01-13:
Exactly right, Crash. It's easier to get tossed into jail in America than it is in some third-world countries. I saw a statistic saying, by 2050, 25% of the American population will have been a 'guest' in a jail or prison.

America has its own gulags.
Anonymous on 2009-01-13:
Doc......No! (regarding the cell phones)
Anonymous on 2009-01-13:
LOL JC...I can see some corrections official reading this and thinking about buying $15 GoPhones and then reselling them to inmates for $100. Sadder, there are folks who would see nothing wrong with it.
Anonymous on 2009-01-13:
The penal system is one of the fasting growing businesses going and obviously is recession proof as well!
Anonymous on 2009-01-13:
No, that wasn't a corrections official thinking that, that was me, and I was going to split the profits with you! LOL
Anonymous on 2009-01-13:
Before you know it, inmates will be drinking Schlitz beer and eating Indi's chicken!
Anonymous on 2009-01-13:
Zactly right zz. The 'economic plan' for many dying, feces-hole towns is to build a prison. Of course there's never a problem keeping them full since nobody can reasonably oppose 'law and order'. But, they never see it for what it is...profiting off of someone elses misery.
Anonymous on 2009-01-13:
Never happen, Sheriff. There are Constitutional protections that prohibit cruel and unusual punishment. "Schlitz" is what you get after a night of drinking their beer.
Anonymous on 2009-01-13:
You got it, Doc.

Sheriff, a cold Schlitz and a "spicy keel" sounds pretty good about now!
Anonymous on 2009-01-13:
Doc, too bad that you missed The Sheriff and I debating over the changing (cheapening) of the ingredients in Schlitz.
It was good beer until the changeover in the 70's. Well, at least I thought so when I got to open my Dad's Schlitz.
Sheriff and I duked it out over the change until I finally brought him to his knees with facts! Right Sheriff? *LOL*
Anonymous on 2009-01-13:
Just seeing 'Schlitz' printed on my screen makes the hair on the back of my neck stand up. Drinking it warm, to accompany a slimey bowl of GI stew many years ago ruined me on it forever. And I could stomach Pearl and Lone Star at home.
Anonymous on 2009-01-13:
Pearl? Never heard of that one.
"Champale" does that for me.
Anonymous on 2009-01-13:
Right zz!
Anonymous on 2009-01-13:
Pearl is an old Texas brew...the Blatz of the South.
old fart on 2009-01-13:
Blatz beer was squirrel pi$$
Anonymous on 2009-01-13:
Oh, and Doc don't get me started on the time that The Sheriff, came on here complaining about being sold some Super Bowl tickets that was for one that had been played three years prior!
Boy, did he get some flack over that one! *tears*
Anonymous on 2009-01-13:
Pearl Beer, used to see that stuff in Texas, have no idea if they still make it or not.
Anonymous on 2009-01-13:
old fart, Blatz was also "beer-of-the-month" @ $4.00 case. I drank it and other beers-of-the-month. That's less than 17-cents per beer, btw.
Anonymous on 2009-01-13:
zz, you'd better cut that out!
Anonymous on 2009-01-13:
The Sheriff thought he made a wise purchase...he had seen that game and didn't thing his team would lose it again. Alas...Pearl is no more and is long gone. And Lone Star was bought out in the late 1990s by either Budweiser or Miller and that label is gone too. OF...you are right...and it was from squirrels with bladder infections.
old fart on 2009-01-13:
Was Blatz "the beer that made Oregon famous"..??

Couldn't prove it by me....
Anonymous on 2009-01-13:
OF that was "Old Oregon" another gut wrenching brew.
old fart on 2009-01-13:
Maybe worse than Blatz was "Iron City"...booogily shyt..
Anonymous on 2009-01-13:
ya'll are making me wish I had a pint of Moose Drool right about now!
Anonymous on 2009-01-13:
Iron City sounds familiar...New York or Pennsylvania brew? Not to confuse Old Oregon with another fine ale...Oregon's Best.
old fart on 2009-01-13:
Doc... I believe it was from Pittsburg... evil stuff.... believe it or not, it tasted rusty...
old fart on 2009-01-13:
Sebewaing beer was a local Michigan brew that had a pheasant on the label... naturally everyone called it "pheasant pi$$".. which was pretty accurate..
old fart on 2009-01-13:
When I think of the Hog swill I imbibed before I figured I was an alky, it makes me wonder how I survived..
Anonymous on 2009-01-13:
The most notorious beer brewed was '33' (also called Bammeebam) There's a Vietnamese eatery in town. They serve the stuff. I took a trip down memory lane and ordered one. The American version doesn't contain formaldehyde and the bottles no longer look like B40 rockets. I felt cheated.
Anonymous on 2009-01-13:
According to Google, Schlitz was "the beer that made Milwakee famous".
Anyone for a Schaefer?
Hamms?
Anonymous on 2009-01-13:
I know OF...I drank a lot of these brands when I couldn't afford Sterno.
old fart on 2009-01-13:
That bites..!!! NO FORMALDEHYDE..???
old fart on 2009-01-13:
LOL Doc... I just gave you a "best answer"...
Anonymous on 2009-01-13:
Thanks zz!! That's twice in one day...there will not be a third.

Carling's Black Label...I remember how my Pappy sang their jingle:

(Whistles) "Mable! Get off the table. That two bucks is for beer."
Anonymous on 2009-01-13:
OF: Thanks for the BA...I'll put it with the other two. LOL Jeez...I feel bad now...we've completely hijacked this post...and it was a good one.
Anonymous on 2009-01-13:
Hamms? *tom-toms beating*

"From the land of sky-blue waters..."
Starlord on 2009-01-13:
This began as a post about how the poor downtrodden inmates' families are being scammed on phone calls. Nothing has ever been said about the blocked pay phones that some jails used to have, (phones where you could only make collect calls, which, of course, since there was no dial, you had to give the number to an operator) the life span of one of these phones, which totally belonged to a private company, was about two weeks. I could not hazard a guess as to the phone's cost, but I saw them replaced very often after the inmates destroyed them.
Anonymous on 2009-01-13:
Starlord...the same thing happened to pay phones in my high school. Not sure how it was solved. But something makes me think it wasn't with rubber hoses.
gork_boneman on 2009-01-13:
Paytell owns phones placed in the jails, they can only call out through Paytell. This is a racket. I am beginning a new "hobby" today - that is to reform this racket. I will post what candidates and office holders received donations from officers of the company, who chose Paytell in each city and county jail, etc. etc.

Update - I called the Wake County North Carolina Jail today and was told by the cop on duty that inmates cannot make phone calls without doing business with Paytell. I asked for their supervisor - he told me the same thing.

Email, write and call city, county and state public officials and ask them why Paytell has a monopoly on this high-traffic business.
Anonymous on 2009-01-13:
What, are you incarcerated? They are in JAIL not the HILTON! There are much bigger concerns in the penal system besides phone services!
Anonymous on 2009-01-13:
There ya go, gork boneman!!! That is how it is done. Few people on the outside know about these scams that abuse the families of inmates.

LOL zz. That's just bad. Don't make me go get Basher.
jktshff1 on 2009-01-13:
long story short. "The same individual was recently incarcerated again"...ON MY TAX DOLLARS...I am sorry but I really don't care if you can "live talk" or get screwed by the phone company. At least by contract the taxpayer is getting something out of the jerks incarceration.
Send a letter.
jktshff1 on 2009-01-13:
gork, who cares? Paytell, global whatever and all the other "inmate call companies" can make what they want. More taxpaying jobs to help pay for the twits behind bar that don't contribute anything.
Anonymous on 2009-01-13:
jkt...Jails are full of people who have not yet been convicted. A lot of them have been arrested (big difference) and cannot post bail. And, believe it or not, innocent people get convicted too. Bottom line...the family is innocent and is trying to participate in the inmate's rehabilitation. Why punish them? But, I'm okay if we disagree.
Anonymous on 2009-01-13:
Gork, let's just hope that dude is alright in jail. Many good men have gone to jail 'b1tchin' and came out 'switchin'!

Send him letters and try to visit when you can. Good luck to the BOTH of you!
jktshff1 on 2009-01-13:
Yea it's OK to disagree as long as we can be civil. Like I told my son, if you get arrested, don't call me. If you are innocent, you probably deserve it for something you did not get caught doing, and it has happened and he did not call me. Lesson learned.
The companies and the system are not responsible for "punishing" families. The perp is, by putting them in that position. Passing the blame, buck or whatever you want to call it ain't right.
Our system ain't perfect, but I haven't found another system I would rather be under.
Like I said, I am sorry that someone they love has got them in the position they are in, but I really don't care, put the blame where it lies. If no one took drugs, there would not be a drug problem. See my point?
Anonymous on 2009-01-13:
If people didn't commit crimes (two and three times over in some cases), this wouldn't be an issue. Jail is jail for a reason - making calls from prison should be a privilege,not a right. Sorry, but I think the time you spend trying to reform this 'racket' could be better spent trying to reform the prisoner.
Anonymous on 2009-01-13:
Teenagers and young adults use poor judgment at times so a little compassion may be what is needed but when you get in your 30's and older, I have little sympathy.
As far as drug abuse, violence and other anti social behaviors go, if people were just mere HUMAN BEINGS then yes it would be a perfect world.
JKT, aren't we being a tad too simplistic?
Nohandle on 2009-01-13:
I wish our member Dorcas would come on board. We've not heard from her in a long while. She was retired from the prison system and could explain, back a year or more ago, part of the reason for the high rates for telephone calls. I'm trying to refresh my memory but at that time someone had to monitor the calls since most were not loving calls to family members trying to keep in touch. Would someone knowledgeable on the subject tell the other members exactly what's going on?
Principissa on 2009-01-13:
Nohandle, my sisters ex boyfriend works as a guard in juvenile detention and he said, that at least for the juveniles, those calls are still monitored. Every call made and received is monitored by a third party. I guess the same would go for the adults as well? This is in NJ though so it may be different somewhere else.
jktshff1 on 2009-01-13:
zz, I just don't know another way to put it and I do believe it is simple PERSONAL RESPONSIBILITY. These folk's loved ones get in trouble and they expect everybody to believe that it's the systems fault. Blame anyone for the problems they are having except the one responsible and you can bet there is some bleeding heart "Dr" that will try to reinforce it.
Call it cold blooded or whatever, I have no sympathy whatsoever for someone in jail.
Kind of like what I've told my kids for 35 yrs, I am sorry you made me whip your but or whatever, but I am not sorry I did it.
Principissa on 2009-01-13:
It's socialism. It's not the criminals fault he robbed the bank, either the bank should have known and been closed that day or someone should have given him the money he needed. Yea I went there. The idea of this country turning socialist is making me ill.
Anonymous on 2009-01-13:
Fact: All calls are recorded but not necessarily monitored full time. Besides, you can talk in code.

Fact: Inmates find ways to circumvent (sp?) the phone system. I had a friend that worked the switchboard at the county jail as an inmate. She and I would talk frequently everyday.

Fact: If Dorcas is the member that I am thinking about then we had a big dispute over how there are dirty C.O.s that bring in contraband and will do things for certain inmates. Oh,the stories I could tell!

Fact: People are human and make mistakes. Especially youngsters. That doesn't mean that I am excusing them, though.
Anonymous on 2009-01-13:
Socialism? Do you know what that means? You do the crime you do the time, okay?
Princi, have you been drinking the Cooking Sherry again?
Principissa on 2009-01-13:
It's the vapo rub and fever.

And yes I know what socialism is silly. I gradiated from public hi skool!! :)
Anonymous on 2009-01-13:
"If you are innocent, you probably deserve it for something you did not get caught doing" -- Wow, that's kind of scary.

Great answers zzrokk! If the MAN would give me the right to vote you'd get my 'Best Answer' vote.
Anonymous on 2009-01-13:
I think the crabman needs to sign up for the field trip.

Anonymous on 2009-01-13:
Crabs, it ain't the man that is oppressing you it's your brain, my brotha.

I hear you, Princi. Careful with that "Vicks" kid!
Anonymous on 2009-01-13:
zzrokk -- Can you ever go an entire review without flame baiting? Good grief.
Anonymous on 2009-01-13:
Where did I bait?! You totally missed my sarcasm, dude.
Anonymous on 2009-01-13:
Hey, I've stayed out of jail so far. We are all just a smidgeon away from being thrown in a cell if someone wants to bad enough. Here in Singapore, if you are caught with any amount of cocaine or heroin, it's the death penalty. No questions asked. Now, I don't condone these particular drugs, but, come on, not even one second chance? I guess they don't believe in "mistakes".
jktshff1 on 2009-01-14:
Crabby, yea it is kind of scary, but it worked with my kid and that's really all I care about.
AMBER on 2013-03-13:
can anyone tell me something... If I made an account today to talk to my boyfriend but didn't have the money to put on the account yet, and I don't talk to my boyfriend on the jail phone, is PayTel still going to charge me? and what about when he gets out of jail.. and I don't use PayTel anymore are they still going to charge me a monthly fee?
Allison on 2013-12-19:
I'm all for it that jail is supposed to be for punishment. My husband is currently serving 30 days for a dwi right now and he also gets that jail is for punishment. However, we had to pay $40 a day- that's $1200 in advance- for his jail time plus fines and court costs, I'm 7 months pregnant, and we're getting straight up raped by PayTel trying to say a few words a day to each other. The county jail he's in doesn't allow visits for "weekenders" (he was allowed out to get out to attend class before the semester ended but) and those who do get visits are allowed one 15 minute video chat per week, and visitors have to be over 16. There are a lot of people in jail who haven't been convicted and some wait years for trial. My husband is paying his debt to society and then some, and we're willing to pay for the phone calls too, but $12.30 per ten minute call paid to a private corporation (with really rude operators, might I add) that you have no choice but to use is exploitive.
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