SAN FRANCISCO, CALIFORNIA -- If you purchase a software license from PC Tools, be advised that it will be difficult or impossible for you to cancel the $29.95 automatic renewal. The company's telephone number does not work, and email to email@example.com bounces back. The telephone number of the company's San Francisco office is also unlisted. I am unable to access my account online because the system claims not to recognize my email address, even though I just received an email from them.
1 Replies - Latest reply on 03/08/2010Add reply
I just filed a complaint with the Better Business Bureau, but the company is officially located in Ireland, so it will probably go nowhere.
Failure to deliver product
PC TOOLS products
I needed to update the Anti Virus program, and decided to search the internet on some of the more popular Anti Virus Programs on the market. One of them PC TOOLS, offered ... read full review3 Replies - Latest reply on 09/10/2007
I downloaded and paid for it.
It interfered with a number of other programs.
I contacted support. They asked me to download and run some diagnostic software and send them the resulting log, whichI ... read full review1 Replies - Latest reply on 07/23/2010
They overcharged me for the product. They guarantee a refund in the first 30 days. I have to wait at least 10 to get it. Spyware Doctor, I found, is junk. It bogs down my computer. I don't know how they get the good reviews, most of their software is mediocre at best.
1 Replies - Latest reply on 08/12/2008Add reply
There are better software companies, and don't make the same mistake I did: Don't impulse buy. TRY it out for the trial period!!
Purchased Registry mechanic. Installed and it immediately wants me to renew the product. New computer and new program so no older versions are installed.
After several day of on line and self help in the help sections, still not working. Programs wants me to update but I can not up date because it wants a renewal. Online chat is useless as the tech to help has no clue. Keeps sending me to the self help section of the web site.
No help and a crippled program. Slowed the response of the computer considerably to opening up programs. The program also installed some other online communication software to send data back and forth. Possibly spy or other type, unknown.
After three days now I am slowly removing all traces of this software and considering my loss of $29.99 as very lucky. Considering I could have lost my entire computer to this.
Recommend a do not purchase. If you do, do it from a retail store and get a disk with the program on it. That way you pay only once. No auto renewal on any credit card.
This used to be a good product, but it is really gone down hill in the last two years. Now it is at rock bottom.
I wrote before about my concerns that this "business" that provides service to prevent viruses from gaining access to your computer might be doing some identity theft, although I have no way of proving it. After my first complaint in November, within a week I had to cancel my debit card because "someone" was making unauthorized debits from it. Last week I sent a complaint to the Better Business Bureau about pc tools and this week, coincidentally, there are unauthorized charged to the other debit card that this company had access to. Stay as far away from this company as possible. Add reply
If you purchase a software license from PC Tools, be advised that it will be impossible for you to cancel the $29.95 automatic renewal even if you specify this as terms of your order. When the charge hit my credit card one year later, I asked for immediate confirmation they would reverse the charges in 24 hrs.
3 Replies - Latest reply on 08/13/2011Add reply
The operator stalled & then put me on "permanent hold." I have yet to receive "email confirmation" she claimed would be sent. I have disposed of the computer for which the license was purchased last March so this is irritating & forces me to replace my credit card.
I would recommend caution in dealing with this company. I had/have no problem with the product but I do with the company and the security of accounts. I initially contacted them after the product subscription was renewed and it was apparent that I had not paid for it. I received a lot of emails from different customer support people who obviously could not read nor understand that I wanted to know how my subscription could be renewed if I hadn't done it. Never got an answer but I have received an email this morning saying they have cancelled my subscription and refunded my money although its too early to say if I have actually got any money back. That would be highly ironic as I didn't pay anything. I'm sure that if someone else finds their subscription cancelled and funds returned without knowing what has transpired they will be pretty confused. Overall I would rate this companies support as absolute crap and it would probably help if their support people could actually read and understand simple English. Its also ironic that a company with such a high profile for PC security has some very obvious internal problems with their accounts and subscription renewals.Add reply
I paid 39.95 For Spyware Doctor. Subscription is go tell 10/11
1 Replies - Latest reply on 06/25/2010Add reply
Now it has stoped working and it is telling me that my Free trial is over.
How can we stop them from ripping off others?