I would recommend caution in dealing with this company. I had/have no problem with the product but I do with the company and the security of accounts. I initially contacted them after the product subscription was renewed and it was apparent that I had not paid for it. I received a lot of emails from different customer support people who obviously could not read nor understand that I wanted to know how my subscription could be renewed if I hadn't done it. Never got an answer but I have received an email this morning saying they have cancelled my subscription and refunded my money although it's too early to say if I have actually got any money back.
That would be highly ironic as I didn't pay anything. I'm sure that if someone else finds their subscription cancelled and funds returned without knowing what has transpired they will be pretty confused. Overall I would rate this companies support as absolute crap and it would probably help if their support people could actually read and understand simple English. It's also ironic that a company with such a high profile for PC security has some very obvious internal problems with their accounts and subscription renewals.
I downloaded and paid for it. It interfered with a number of other programs. I contacted support. They asked me to download and run some diagnostic software and send them the resulting log, which I did 6 days ago. I haven't heard from them since. I called again today and the woman said she WAS escalating the problem to Level 3.
I spoke with a "supervisor" who turned out to be someone I had spoken with when I reported the problem and he said that he had ALREADY escalated it days ago. I asked why, if it was already escalated. 1. The woman had told me just minutes earlier that she had JUST escalated it, and 2. if it was no longer a problem within his domain why, when they escalated it they did not so notify me, given that they were the ones I had been communicating with.
His answers: She was "not allowed" to tell me it had already been escalated. 2. For three times he told me that I didn't get such an e-mail "BECAUSE" they escalated it! Finally he said that if they had sent me an e-mail that would have DE-escalated the problem!? I searched online for a number for Corporate, hoping to find an ombudsman there, but there are no numbers available except for level 1 support. RIP OFF!
Purchased & downloaded online version about 10:00 pm 11-22-2009. Receipt with registration code appeared on screen about 15 seconds and then shut down and rebooted system. My problem is you can't have a direct contact without registration code. I now have 12 hours tied up trying to remove 5 threats and 120 alerts. When I click on resend code they state being sent to registration email. Never happens although funds have cleared my bank account. I never received confirmation email. NEED HELP AND CAN'T GET.
FRESNO, CALIFORNIA -- PC TOOLS has so far charged me 3 times to renew a license that I didn't want. There are free tools that do a better job. They refunded me once but still have charged me twice more. This is another scam that a lot of disreputable companies are using to rob you.
They overcharged me for the product. They guarantee a refund in the first 30 days. I have to wait at least 10 to get it. Spyware Doctor, I found, is junk. It bogs down my computer. I don't know how they get the good reviews, most of their software is mediocre at best. There are better software companies, and don't make the same mistake I did: Don't impulse buy. TRY it out for the trial period!!