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16 reviews & complaints.

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No support and account not secure
Posted by on
I would recommend caution in dealing with this company. I had/have no problem with the product but I do with the company and the security of accounts. I initially contacted them after the product subscription was renewed and it was apparent that I had not paid for it. I received a lot of emails from different customer support people who obviously could not read nor understand that I wanted to know how my subscription could be renewed if I hadn't done it. Never got an answer but I have received an email this morning saying they have cancelled my subscription and refunded my money although its too early to say if I have actually got any money back. That would be highly ironic as I didn't pay anything. I'm sure that if someone else finds their subscription cancelled and funds returned without knowing what has transpired they will be pretty confused. Overall I would rate this companies support as absolute crap and it would probably help if their support people could actually read and understand simple English. Its also ironic that a company with such a high profile for PC security has some very obvious internal problems with their accounts and subscription renewals.
     
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NO support
Posted by on
I downloaded and paid for it.

It interfered with a number of other programs.

I contacted support. They asked me to download and run some diagnostic software and send them the resulting log, whichI did 6 days agao.

I haven't heard from them since.

I called again today and the woman said she WAS escalating the problem to Level 3.

I spoke with a "supervisor" who turned out to be someone I ahd spoken with when I reported the problwmand he said that he had ALREADY escalated it days ago. I asked why, if it was already escalated

1. the woman had told me just minutes earolier that she had JUST escalated it, and
2. if it was no longer a problem within his domain why, when they escalated it they did not so notify me, given that they were the ones I had been communicating with.

His answres: she was "not allowed" to tell me it had already been escalated.

2. FIrt three times he told me that I didn't get such an e-mail "BECAUSE" they escalated it! Finally he said that if they had sent me an e-mail that would have DE-escalated the problem!!??

I searched online for a number for Corporate, hoping to find an ombudsman there, but there are no numbers available except for level 1 support.

RIP OFF!
     
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Alain on 2010-07-23:
I see from a similar complaint on 11/23/2009 that the contact problem is not new nor has it been addressed very well. Maybe it's time to get a competitors product instead.
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No one to contact - no registration
Posted by on
Purchased & downloaded on line version about 10:00 pm 11-22-2009. Receipt with registration code appeared on screen about 15 seconds and then shut down and rebooted system. My problem is you can't have a direct contact without registration code. I now have 12 hours tied up trying to remove 5 threats and 120 alerts. When I click on resend code they state being sent to registration email. Never happens although funds have cleared my bank account. I never received confirmation email. NEED HELP AND CAN'T GET.
     
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RestaurantGuy on 2009-11-24:
Hope this helps I took this from the website for them. If you have forgotten your license code you may locate it within any registered PC Tools product. To do so, open the PC Tools product, click on the 'Help' button and select 'About' from the menu that is displayed. A new window will appear showing the registered license details.

Once you have this you can go to this page and talk to them and they can help you. http://www.pctools.com/support/phone/
safetech69 on 2009-11-29:
That's the rub. My computer rebooted before I could write down the number. I don't have a complete product although the money came out of my checking account. Without the registration number you can't contact them. I never received the email conformation I tried what you said "not Registered" thanks for input.
Anonymous on 2009-11-29:
Try sending an email explaining what happened to:

support@email.pctools.com
Anonymous on 2010-01-10:
Antivirus 2010 IS a virus. You got scammed AND infected your computer. I have spent the last couple years removing various versions of this virus off computers. It started with version 2005 I believe. It is a pain in the butt, but here you go:

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-2010

You have to stop the process FIRST. And completely delete every file associated with the program. And never, ever, ever, ever fall for a website pop up that claims you have hundreds of virus' on your system yada yada.
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PC Tools Rip Off
Posted by on
FRESNO, CALIFORNIA -- PCTOOLS has so far charged me 3 times to renew a license that I didn't want. There are free tools that do a better job. They refunded my once but still have charged me twice more. This is another scam that a lot of disreputable companies are using to rob you.
     
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dlwharleyman on 2009-06-03:
After reading your complaint, I logged into my PCTools account, which was created when I purchased the product online, and found that my subscription was set to automatic renewal. I also found that there is a process within the account features to turn off automatic renewal, which I did.
Keep Them Responsible on 2009-12-07:
PC Tools (Registry Mechanic) renewed my subscription without my authorization. Yes, I did buy it the first time, but no, I did not want to renew it again. This is bad business practice, they should have emailed me to check if I wanted this subscription. These are hard times, and $29.95 on my account prevented me from buying food. Now they say it will be 5-10 business days to put the money back. Warning: never buy any computer tool online.
PepperElf on 2009-12-07:
sounds like you had your account set up for this


and there's no legal requirement for them to notify you on it if you had already authorized the account.


at least they are giving you the money back
Victor Williams on 2012-08-23:
I cannot get my license code I lost it! It is a ripoff
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I paid for this
Posted by on
I paid 39.95 For Spyware Doctor. Subscription is go tell 10/11
Now it has stoped working and it is telling me that my Free trial is over.
How can we stop them from ripping off others?
     
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MRM on 2010-06-25:
Have you inserted the serial number that they have sent to you so that the program is fully functional.
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Spyware Doctor And PCTools
Posted by on
They overcharged me for the product. They guarantee a refund in the first 30 days. I have to wait at least 10 to get it. Spyware Doctor, I found, is junk. It bogs down my computer. I don't know how they get the good reviews, most of their software is mediocre at best.

There are better software companies, and don't make the same mistake I did: Don't impulse buy. TRY it out for the trial period!!
     
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TinyWillie on 2008-08-12:
I found PC Tools Antispyware to be an excellent product but their support is so bad that I don't recommend anybody to buy the product. I have been waiting 2 years to get an answer to my problem despite mailing them regularly
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