FORT SMITH, ARKANSAS -- On 7/6/2007, I went to Pearle Vision in Fort Smith, AR to purchase new frames and new lenses. The first pair was made on sight, in the Lab. When I went to pick them up, I couldn't see out of them. I told to take them and wear them, it would take some getting used to.
I tried to wear them all day and started to feel sick to my stomach, so I called Pearle Vision and spoke to the man who said he was the Manager. He said to bring them back in, he would make things right. I went to the Dr's office again and had them to check my eyes again. He added a slight change and sent me back to Pearle again. Since Pearle was going to have to make the lenses over anyway, I wanted to make sure they were right. Pearle sent the lenses out of the office, to be made this time. Why they didn't do that to begin with, I don't know.
The lenses came back. I went to pick them up, ONLY to have the NEW frames, popping and cracking like they were going to break. I told them, "I wasn't happy with the popping and cracking." They took them to the Lab Tech, and he GLUED them in the frames. Well, the popping stopped, but the Tech got glue everywhere--on the frames, the lenses. It was a mess!!
The lady there worked for 35 minutes, trying to clean them. I took the glasses, went to my car, ONLY, to notice the new frames had the finish coming off, and a big chunk was taken out of the top of the frames. I went back into the store and showed it to the lady who had just waited on me. She checked to see if they had a new pair of frames, they did not, so she put in an order for a new pair.
I waited and waited. Finally the new frames came in. I went to the store to pick them up on Friday 08/03/2007. I put the glasses on, and the lenses were ALL scratched. NOW, bear in mind, these NEVER left the store. I told the lady, "I couldn't accept these. They were all scratched." She told me she would have to check with the Manager. I might have to pay 30% of the charge to get new ones made. Once again, these glasses NEVER left the premises. Finally, she came back, said she would order new lenses. This has been a month since I first went in to get new glasses.
I came home, called my Insurance Company, and found Pearle Vision had NOT been paid. The Insurance Co. told me to call Pearle and advise them not to make new lenses, they were sending me somewhere else. The Insurance Company stated to me, "THIS IS RIDICULOUS!!" I also called my Credit Card Co. and put the amount I had to pay in dispute.
Pearle Vision REFUSES to give me a refund on my Credit Card. There is no signage in the store, stating No Refunds, BUT, I was told to look at my Receipt, it states no refund, but they had already TOOK MY MONEY!!! I tried to talk to Pearle today, 08/09/2007. I spoke to TAMARA who was so RUDE and she hung up on me. Now, I ask you, is this a rip off or what?
MILLVILLE, NEW JERSEY -- The day before Easter, I took my son to Pearle Vision Center in Cumberland Mall, Millville, NJ. He needed to get his eyeglasses adjusted which he had done before when they needed it. Since he is 17 years old I shopped elsewhere. A nice lady adjusted them for him. Later, as we were walking to the car, he said they still did not feel right, one side seemed too close to his eye. I told him, "I will wait in the car, you go back and see if they can adjust them a little better."
When he came back to the car, his glasses were in 2 pieces, broken at the barrel. He told me a different lady tried to adjust them but she broke them. I said "well, what did she say?" She asked if they glasses came from there (which they did which was why we got them adjusted there). She looked it up on the computer and said, "Oh, they're just a few days over 1 year old, you will have to buy new frames." No apology for breaking them, no trying to tape them together for temporary use. For all she knew, he had to drive home.
I went back in there and he showed me who broke them. She said nothing to me. I talked to the first lady who said she did not know what happened. I told her they were not broken when he came in there. The second lady sat there and still said nothing. I told them both, "how was he going to get new glasses without a new prescription?" My son is standing there saying he can hardly see, which is very true without his glasses. The first lady did offer and did tape them up for him to get by with until we could see an eye doctor.
It would have been nice to at least, get an apology but the lack of concern by the lady who broke the glasses was very disappointing. Please avoid this location if at all possible. If you do have to go there to get glasses or especially an adjustment, please make sure only the man that works there does it. He is the one who helped us in the past and we never had a problem. He is also much nicer than the ladies that work there.