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Pella Windows


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Unhappy Pella Customer
Posted by Williampenske on 09/04/2011
As I read the postings with regard to Pella Windows, it is so easy to see just which people earn their living through the sale of Pella Windows and Doors!

We are unhappy Pella customers, as is easy to see that there are thousands of us. Our nearly 30 architect series windows, in our new 2008 home, all leak when it rains except for the ones that are under the porch roof. Pella was contacted dozens of times to service them. Pella sent out what they called installation experts 4 times. The first time this expert was in our home he offered that we should pull off the siding so that he could see the way that the windows were framed out, the shimming of the windows and the way the water sealed flashing tape was installed. We were so desperate that we did exactly as he requested. We had the siding removed to show the "installation expert" just how these things were done. We pulled off all the siding on the north side of our home. This cost us a total of $6,380.00, out of our pocket to remove, purchase new, have replaced and painted. There were no "installation errors" that this Pella professional could locate on any of the 17 north side windows. The Pella "installation expert" could not give us any suggestions for the water leaking into our home when it rained and blew. We were smart and took photos of our home as we removed the siding and had this "Pella installation expert" review our case on our property.

We demanded that Pella fix our windows. As we read in another posting, my 76 year old wife and I were "nice". We have had to call dozens (my wife says hundreds) of times and visit the store way to many times to count to get any response at all. After the first inspection that revealed nothing wrong. I refused to remove the rest of the siding, as there was nothing wrong with the entire north side. Pella then sent out "installation experts" 3 other times. There has still to this date not been anything that has been done to fix our windows to keep out the water.

We also watched the video of "Sharron of Moravia". Our windows seem to have the same issues as hers. The water comes into our home when it blows. There is no water above as it comes in where the sashes meet. Our water looks exactly the same. As we search online, we see that there are many others that have the same problems. Pella just simply does not service their products.

For nearly 80 years, my wife and I have been good community members. We have never needed to look into an attorney except for the normal trust/will preparation and the two times we have purchased new homes. We did look into filing against Pella and found that we only had 2 years. We now fully understand why Pella quit talking to us. They knew that if they could play us for 2 years, our time would be up and they would not have to ever service our windows.

We are writing this in hopes that we can save another family our hopeless dilemma. Please choose your windows from any other company. A Pella window purchase will prove to make your live miserable. If you do not believe us, just read all the reviews you can find online about the many other unhappy Pella customers.

     
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Pella Shmella !!!
Posted by Odd-Job Annie on 11/20/2010
RICHMOND, VIRGINIA -- After much shopping and deliberation we decided to go with Pella to install our 7 replacement windows.

The sales person Dave Duncan came over and discussed the 36 month interest free credit line available; we were pleased and proceeded to order.
He said that we could custom order the grids because the windows were being made for us. We requested "No grids" in the 2 large picture windows. Of course the day they came...they were NOT grid-less. Evidently, he didn't make notes of our preference. When I called Steve Marsh (the project manager) that came out to measure before the windows were made, he said it was not his problem and that I should take it up with Dave. So after being bopped around with little to no communication and definitely no sign of anyone trying to work with me I started calling the head of the Va. regional Distribution Center, Patrick O'Toole. AFTER SEVERAL MESSAGES WERE LEFT...STILL NO COMMUNICATION.
At this point it is obvious to me that this company is resting on "old laurels" and now that they have all of our money they could care less.
In addition to the order mistake, the installation was poor and shoddy and I have to hire some one to help me make it right. Not one person has called to check on satisfaction or bothered to inspect the job at all.

BEWARE YOU HAVE BEEN FOREWARNED>>>>>>
     
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Posted by Alain on 2010-11-21:
Call the Virginia Office of Consumer Affairs at 800-552-9963 (Va #) and see if they can give you some help with this.
Posted by Anonymous on 2010-11-21:
Did you let them install the windows with the grids? If so, what is it that you are expecting from them at this point? Do you want them to come and pull them out and put in the gridless ones? Or is there a price differential that you want back because you did not get the ones you ordered? If windows with grids are cheaper, then I definitely think they should refund you the difference. If they are the same price, and you accepted delivery and installation of the wrong ones, I don't think you will make much progress with that. Either way, I wish you the best of luck.
Posted by gsmckee0740 on 2011-09-11:
It would be nice to say that Pella has poor customer service, but the truth is they have NO CUSTOMER SERVICE! When the top is currupt, the bottom also looks the same.
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Pella Windows - Defective Products
Posted by ABailey on 06/30/2010
I've experienced many problems with my Pella Architect Series windows and doors, including cladding problems, seal failure, spotting on the glass, rotting wood among other issues. These Pella windows and doors were installed throughout my house in 1995. You can view photos of the Pella window and door defects/failures in my home at onlinelitigationdiscovery.com. Pella refuses to acknowledge these claims. Therefore, I highly discourage using this brand.

I'm very interested in hearing other people's experiences regarding problems with your Pella windows. If you have had similar problems with Pella, please go to my website (onlinelitigationdiscovery.com) and tell me your similar experience. Thank you. -A. Bailey
     
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Posted by Sharron McKee on 2011-06-18:
We are now in the process of filing a law suit against Pella Window Corp., the salesman, distribution manager, and all the other individuals that have been involved in the awful process. It is June 18, 2011 and we are still homeless. The last team of men that Pella sent to our home was in February 2011. These 4 men assured us that the 2nd set of windows was also manufactured with several design errors. This team of men assured us that Pella would be able to remanufacture all our windows and have them installed by then end of March 2011. Well after this team of men left our home, we did not see or hear anything from Pella again, except for a letter that we got from Pella telling us that there were installation errors which caused the windows to leak water/snow/air. We then responded to this letter by requesting a list of installation errors, since that was the first time in 2 years that we had heard of any installation errors. Remember Pella manufactured all new windows in the replacement order that was delivered in February 2010 (an I might remind you the 2nd set of windows installed in February 2010 was installed by Pella employees - We were offering to fix the errors made by the Pella employees.) When we requested a list of installation errors, we were told that Pella could not speak to us any longer. They told us that we were going to have to work through an attorney. We did just get an attorney and are currently working on filing a law suit and will request a jury trial of our peers.

We strongly suggest that if you would like to see our window issues for yourself, please go to our video that we posted on YouTube. Search for Pella window problems. Our windows come up on the first page. Our home is the picture of the large set of 3 windows leaning against the wall of our garage (where Pella left them in February 2010.) Please feel free to contact us if we can be of any help to your family. Pella is an extremely dishonest company. Please do not make the same mistake our family made. There are window companies that are honest and stand behind their warrantee. Pella does not stand behind their warrantee. We have heard from hundreds, yes hundreds, of families that have also purchased from Pella and have the exact same problems that we are having. Once again, our family is homeless because of the Black Mold that is in our home because of the water/snow that comes in through our 49 Pella windows.
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Pella Window
Posted by on 06/10/2011
In September 2009 we purchased 49 Architect Series Douglas Fir Double Hung Windows and one 4 pane patio door. The windows leak water/snow/air. Because Pella did not feel that they had manufactured the windows correctly, they delivered all new windows in February 2010. They installed all the 2nd set, except for 21, which they left stacked in our garage. The 2nd set of windows all leak, just as badly as the 1st set. Our family is unable to move into our home and has been homeless since the summer of 2009, because the water/snow/air that is allowed into our home has allowed a serious mold issue. Please go to YouTube and watch our simple home video. On the Youtube site you just need to search for Pella window problems. You will see many examples of Pella's poorly manufactured products. Our home is the one written by gsmckee0740 and is usually the 1st or 2nd one that is listed. We urge your family to make a better choice than our family has made. We do not want your family to loose your home by making such a poor decision of purchasing Pella products. We hear from dozens of families each week who is in our same boat. You can reach us at gsmckee0740@aol.com if you would like any information that we might be able to provide for your family, prior to you making such a life altering decision. Thank you!

     
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Posted by Alain on 2011-06-11:
Have you taken any legal action about this?
Posted by madconsumer on 2011-06-11:
are they leaking thru the seals? leaking thru the frame? leaking where??
Posted by Sharron McKee on 2011-06-18:
We are now in the process of filing a law suit against Pella Window Corp., the salesman, distribution manager, and all the other individuals that have been involved in the awful process. It is June 18, 2011 and we are still homeless. The last team of men that Pella sent to our home was in February 2011. These 4 men assured us that the 2nd set of windows was also manufactured with several design errors. This team of men assured us that Pella would be able to remanufacture all our windows and have them installed by then end of March 2011. Well after this team of men left our home, we did not see or hear anything from Pella again, except for a letter that we got from Pella telling us that there were installation errors which caused the windows to leak water/snow/air. We then responded to this letter by requesting a list of installation errors, since that was the first time in 2 years that we had heard of any installation errors. Remember Pella manufactured all new windows in the replacement order that was delivered in February 2010 (an I might remind you the 2nd set of windows installed in February 2010 was installed by Pella employees - We were offering to fix the errors made by the Pella employees.) When we requested a list of installation errors, we were told that Pella could not speak to us any longer. They told us that we were going to have to work through an attorney. We did just get an attorney and are currently working on filing a law suit and will request a jury trial of our peers.

We strongly suggest that if you would like to see our window issues for yourself, please go to our video that we posted on YouTube. Search for Pella window problems. Our windows come up on the first page. Our home is the picture of the large set of 3 windows leaning against the wall of our garage (where Pella left them in February 2010.) Please feel free to contact us if we can be of any help to your family. Pella is an extremely dishonest company. Please do not make the same mistake our family made. There are window companies that are honest and stand behind their warrantee. Pella does not stand behind their warrantee. We have heard from hundreds, yes hundreds, of families that have also purchased from Pella and have the exact same problems that we are having. Once again, our family is homeless because of the Black Mold that is in our home because of the water/snow that comes in through our 49 Pella windows.
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Pella Windows Leak Snow/Air/Water
Posted by Gsmckee0740 on 09/28/2010
PELLA, IOWA -- My husband and I purchased 49 Pella Architect double hung douglas fir windows and 1 quad door in August 1009. We paid 100% of the contract the day we ordered them. The windows were delivered 15 days later than the contract stated. Pella had nothing to say except that they had our money and we could not do anything. Once the windows were delivered, they were instantly installed. Once installed, we knew that there were problems with the windows. We contacted Pella the first of October 2009. It was November 2009 we had snow inside our home. I will try to shorten the rest of the story. Pella replaced all of the windows in February 2010. They delivered and replaced all except 21, which they left stacked in the garage. It continued to snow inside our home. The seals were not made correctly in the middle of the sashes. The snow comes in between the sashes, where the latch is located. Pella has not returned any of our phone calls, emails or letters since February 2010. We live just 40 minutes from Pella, Iowa where these are made. We have tried to make personal contact with anyone from Pella Window and Doors. We can not get any response from the salesman or retailer, of Prairie Pella Inc., or Pella Windows and Doors of Pella Iowa. They do not care. We have over $100,000.00 in windows, installation and damages to our home. We have been unable to put in the drywall because we live in Iowa and it has rained nearly every week this summer. The mold problem in our home is just awful now that we have had all the water in our windows all summer. We are homeless. We can not live in our home. A neighbor has taken us in while we wait out this mess. We need help. We have dozen's of pieces of communications between Pella and ourselves. We have hundreds of pictures of the water and snow inside our home.

We believe that Pella just does not care that we have no home, as they have our money.
     
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Posted by unhappy999 on 2010-09-29:
Since you can no longer live in your home, I think you need to get a lawyer to speed things up and get these problems taken care of. Posting your complaint here will alert other people to avoid this company but I don't think it is going to help get your problems resolved.
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Misleading Contracts
Posted by Radchap on 07/28/2008
MISHAWAKA, INDIANA -- Beware that PELLA Corporation is not responsible nor do they answer for the individually owned stores that claim to be Pella. Evidently these stores may do as they wish and do not care about Pella's reputation. We were led to believe it was a reputable company, and on the up and up. The sales rep. misled us and "fudged" the contract dates (all while placing the order). I tried cancelling (one day after the 3 days)and called Corporate HQ in Iowa, and they only relayed it to the local Manager. The 3rd day they claim the windows were being made already and they could not stop the order. All the while the original sales rep placed the order on the first contract when I specifically told him it was wrong. So the one week before he could make it back out to sign a new contract was enough time for these folks to mislead me further. Of course he stayed by the claim we signed a contract(the original date of the wrong 1st one) etc....even though we were misled totally. What an awful way to make a living by ripping other people off. The manager made no effort to stop this order, merely said I was bound to the contract. Pitiful.

Beware when dealing with Pella dealers, and read the fine print very carefully. I now am stuck with extremely expense (overly priced) windows knowing I was lied to.... sad really.
     
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Posted by jbontrager on 2008-10-18:
It generally will work out better to purchase from the Home Improvements stores as they act as a middle man.

They also have different policies for return and are generally a larger company with better customer service.

Try Lowe's next time, they offer a ton of manufacturers with competitive prices and great employees.
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