PHILADELPHIA, PENNSYLVANIA -- As we have been having some serious problems with our life insurance policies, we requested to meet with Penn Mutual executives in person in an attempt to clear up the errors. Our policies have become a mess, not what we purchased, over-insuring us because Penn Mutual kept increasing the insured amount at higher premiums despite our objections. Instead, we are left with a lapsed policy after 15 years of shelling out top dollars. Separately, the 2 smaller policies carried a disability waiver which was not honored despite my husband's disability status since 1998.
My complaint with NYS Insurance was closed July 14, 6 days after my July 8 email & phone conversation to them informing them that I would be making copies to send them. NYS closed this complaint 3 business days (2 weekend days after my July 8 correspondence with them.
Our request to meet with Penn Mutual Life Insurance Company still stands as we need to fix this. Do I have to place an ad in the paper? I don't think this request is unreasonable since there is numerous paper trails and lots of confusion involved and would be easier in person. My husband has a heart condition and I am legally blind so copying & writing is not without its difficulties. Someone, please help. We have been fighting this for several years now.