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Pennsylvania Attorney General

5 Reviews & Complaints

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Penn Warranty are scammers
Posted by Txchic on 09/28/2010
My car broke down recently. I called Penn Warranty 3 times to see what was covered and what I needed to do. I was told by 3 different people that anything under the hood was covered, including labor and all I needed to do was have the mechanic call Penn to tell them what the problem was.

I got my car back only to find out that they didn't pay for everything and that I owed $500.00. I wasn't told by those 3 people that Penn only payed a little bit of each part that had to be fixed. I have now dropped them and warned everyone I know not to use them.

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Posted by spiderman2 on 2010-09-28:
I think what is covered depends on what contract you purchased. I have never purchased one of these extended vehicle warranty contracts because they seem to be ripoffs. If you would like to complain to the Attorney General of PA, here is a link to the appropriate website http://www.attorneygeneral.gov/complaints.aspx?id=451
Posted by GenuineNerd on 2010-09-28:
I once got burned by a used car warranty. Problem is, those warranties are more for padding a salesperson's commission than to actually repair a vehicle gone bad. Once I bought a used car, in which the rear brakes locked up two days after I bought it. The warranty did not cover the brakes, in which I had to pay almost $250 to have repaired. Two weeks later, the engine started knocking real bad, then blew. I was promised a rebuilt engine from the dealership, but was given a used junkyard engine that lasted only 12,000 miles before it started leaking and burning oil. At least the engine was covered, but barely. By the time the second engine went, my warranty ran out, and the car sat in the garage for 5 months...the day I made the final payment and got clear title, I had a junkyard haul it away. It was the worst car I ever bought, and since that time, I chose not to purchase any more vehicles, new or used, from the dealership chain that sold it to me (hint-the owner is running for a US Senate seat.)
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Penn Used Car Warranties - Bad Business Practices
Posted by Sandyc29673 on 03/12/2009
Penn Warranty Corp., Wilkes-Barre, PA - telephone number 800-356-9441.

Deceptive practices and work not covered that is supposed to be.

Penn Warranty is giving my sister the run around in repairing her 2000 Mercury Sable LS. The car was bought at a car auction and insured by Penn Warranty on 02/11/09. On 03/04/09 the transmission started making sounds and leaking fluid on the the tail pipe. It was carried to the Hona Path, SC Ford dealership.

The service manager called Penn Warranty to determine what was to be done. The representative said that they would not authorize repair until the problem was could not be determine. The determination of problem, we were liable for. The dealership dropped the pan and found metal and informed Penn that the transmission was UNrepairable. Penn said a claims adjuster would be sent to the dealership to determine what was to be done.

The next morning the Penn Warranty person assigned to our claim call the Ford dealership back and said that the 'claims adjuster' was not being sent. She also told the Ford dealership that they wanted the transmission tore completely apart. This would be a $600.00 charge that she would have to pay. The representative for Penn Warranty is not a mechanic and the Ford dealership manager had already told them that the transmission needed to be REPLACES.

Now what is she to do. The car is needed to get the Charleston, SC on a moments notice. Her husband is waiting a Liver transplant. Why should she have to pay to have the transmission tore apart when it has been already determined to have to be replaced?

I know she is in for a long battle with this company and their very deceitful and un-professional practices.

Help if you can.
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Posted by tnchuck100 on 2009-03-12:
Make sure your warranty does not have some clause that excludes this repair. Get your documentation together. Include a statement from the dealer that the transmission MUST be replaced. File suit in small claims court. Include the repair charges and all other charges and fees associated with having to collect from them. Forget any lost wages. Courts usually will not entertain that.

You will have to fight. The warranty company is relying on the likelihood you will just go away. Good luck.
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Dish Network Took Money From My Checking Account Without Notice
Posted by Labeda29 on 01/26/2007
NEW FREEDOM, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I had service with Dish Network till December 15th when I ended my contract with them before the ending date because I moved and the dish was not allowed on that property. I paid all the associated fee with ending the service early and I was waiting on a paid postage box to arrive at my new address. I never receive the box and I received a call saying that I never returned the box with the equipment. So, I called and they were to send a new one to my new address because they sent it to my old address. Again, in 7-10 business days I was suppost to wait. I loged on to my checking account on January 22nd and noticed that they withdrew from my account a sum of 400 USD. I called to ask what the charge was for and they said because they did not receive my equipment yet. I was also charged an additional 24 USD for taxes associated with the 400 USD. I told them what was taking place and I was unhappy that they did not notify me before withdrawing the money. They told me that there was nothing to be done and they needed the equipment back before the charges would be refunded and they are not responsible for damages to the equipment during the shipping to them. I asked to have the paid postage sent to me through email and the first operator failed to send it to me, I called again and the second could send it to me sucessfully but only after having her repeat the email address multiple times back to me and waiting with her for it to arrive in my inbox. I sent out the equipment on January 25th and it should be to them shortly.

As a resolution, I would like the following:

I would like to know if it is legal for them to take money from my account when they shouldn't have any information on record about my account. I did have auto-bill pay but I canceled that before I disconnected. Please let me know if I have any kind of legal rights here, or am I stuck.

Please contact me if you need more details regarding this incident.
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Posted by Hugh_Jorgen on 2007-01-26:
You had auto bill pay, therefore YOU gave them your account information. As far as the equipment charge, it's all spelled out in the contract you signed with them. This is one of the problems with auto bill pay - once you open the door to your account it's hard to close it. Just have them bill you and write a check once a month - that eliminates surprise withdrawls. Good luck.
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Auto Claim with Erie Insurance
Posted by RoseB on 12/05/2006
COCHRANVILLE, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Dear Sir,

I am a current Erie Insurance customer who had the unfortunate luck of being in an auto accident. This is the first time I've ever had to use my insurance coverage w/ Erie. Please note that I currently have both my auto and homeowners coverage with Erie.

I recently wrote the President of Erie to make him aware of a situation that I find reprehensible. I am currently on disability due to a car accident on November 10th, 2006. As a result of the accident, I was hospitalized overnight at Lancaster General Hospital. I suffered a Grade 2 concussion and am seeing a Neurologist for post-consussive syndrome. My physical limitations include acute neck pain with numbness into my right arm and hand.

I have been dealing w/ Erie Insurance to get restituion for my 2006 Honda Pilot which was lost in the accident. As part of my policy, I also pay for the use of rental car which I had up until yesterday (December 4th).

I was informed by Erie Insurance that they stopped payment on car rental on November 29th. According to their 'parameters', 10 to 14 days is sufficient time for me to replace my vehicle.

This statement might be true if I didn't have physical limitations and also if I had full restituion from Erie for my car. Neither is true as of this writing. I have only received 80% of the value of my Pilot. There was a delay due to me contesting the car's replacement value.

I am now left w/o a rental car which prohibits me from attending my doctor and physical therapy appointments. Isn't the whole point of insurance to help you get better?

I believe State officials need to be aware of situations where the public is being treated unfarely. I have never been late on a premimum w/ Erie and have never filed a claim prior to this incident.

Lastly, the PA State Police have cited the other driver (also an Erie customer) who was involved in the accident.

As a resolution, I would like the following:

I would appreciate knowing what can be done when an Insurance Carrier in the State of PA treats someone in this manner. It isn't right and only helps drive home the image of 'evil' insurance companies.

Please contact me if you need more details regarding this incident.

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Posted by Hugh_Jorgen on 2006-12-05:
I'm not familiar with Erie Insurance, but if it is sold thru agents, this is the time to get your local agent involved. They make these rules to keep people from abusing the rental car provision and taking a month or two to leisurely shop for a new car. But in a case such as yours, an agent should be able to get the powers that be to make an exception. The local agent has a lot more invested in you and needs your business a lot more than the big corporation does. Good luck.
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Sprint PCS Contractual Fraud
Posted by DishonestPCS on 01/25/2005
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Dear Pennsylvania Attorney General,
I have been repeatedly lied to and illegally bound to a contract by Sprint PCS, resulting in an overcharge on my now terminated account that will go to collections and ruin my good credit score. I signed onto a 1 year contract in Aug. 2002. After this 1 yr was up I DID NOT re-new or otherwise accept (verbally or in writing) another contract with Sprint PCS, to my knowlege I was free to leave at any time, so to my suprise, when I terminated my account in Nov, 04 I was charged an early termination fee ($150). Not only was this unwarranted because I had not knowingly enterned into any type of contract or agreement with them past my one year agreement, I was told at the time of my termination that I would not be charged the early term fee. To my dismay I still received a bill for this fee and subsequently called to complain, I was assured by a "supervisor" Sprint would credit me. Again I received a bill for the fee plus a new late fee. Now (Jan 24, 2005) on my third call, I was told that according to their computer hisotry, at no time did anyone at Sprint tell me that the early term fee would be waived or credited to my account. I was floored, this was a complete LIE! Who does business this way? I am a hard working single parent with a child to support and this will, as you know send me down a bad credit spiral making it difficult to obtain things like loans, a mortgage, a new phone etc. I currently have a good credit score and work hard to keep it that way. How can a corporation bind me to a contract that I did not sign on to? There has to be some legal recourse here, prior precedent has been set with class actions suits against other corporations that have made it difficult for people to terminate their accts (ie AOL Time Warner), and I need to know what can be done about this? It's deplorable and makes me beleive that the major corporations in this country are really run on dishonesty and lies.
Best Regards,
Anita Iverson

As a resolution, I would like the following:

I need to know what my rights are. Legal recourse is necessary at this point - too many people are having the same problem and it is dishonest and bad business not to mention illegal.

Please contact me if you need more details regarding this incident.
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Posted by smokey11 on 2005-01-31:
I have shared your experience with Sprint. Everytime you call for info, you are given various answers. Did you know that every time you change any part of your service (add a phone, minutes, etc.) they extend your "contract"? Good luck.
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