FLORIDA -- I spent $23,000 on a 2006 International 4300 163,000 miles unit Since July 30Th 2012 until present 10-23-12,i have spent over $3500 on, diesel man power, tolls, hours invested, just to try to have an operational truck from them. Went thru 2 units, I have been trying to run my business and have lost to much because of their malfunctioning trucks. In my conclusion its a loss dealing with Penske. There is a big disrespect from the service department towards me as a consumer. I will not recommend this company to any one.2 Replies - Latest reply on 10/24/2012Add reply
I rented a truck for a one way move with unlimited miles, I topped it off and returned it on time. The located I dropped my truck off at was closed on Sundays, so I dropped it off according to instructions. Penske then charged me an additional $107, for no reason. We complained and they told us we would be refunded this immediately, they lied we were not. When we called back they lied again and said it was refunded, it was not. When they actually checked they made excuses saying their system takes 5 days to process things. When we complained again saying they had taken my families grocery money from my account, they did nothing. When I further complained that I will get overdraft charges because of their mistake, they again did nothing. This company is full of screw-ups who are quick to charge you for anything they can and slow to correct their mistakes.
If you use this company, only use a credit card so you can dispute your charges. We made the mistake of using our debit card because it was all we had available for use at the time.
SACRAMENTO, CALIFORNIA -- From renting in Sacramento to the drop off in Atlanta, GA, experience was superb. The 12 foot truck operated without a problem over the 2600 mile one way trip. Only 33000 miles on the truck which was comfortable and had a CD player and outlets for MP3 . Rental agents on the phone and in person were courteous and very helpful?
The price included unlimited mileage. I would use Penske again without hesitation.
TALLAHASSEE, FLORIDA -- I started my shopping for my move I went to U-haul. I had had a small problem with them before so I went to the store. The clerks there told me that they have no guarantees as to what trucks they will have on a given day no matter if you make a reservation. The reservation system is just a way to steal your money. That was U-haul. So I called Penske and the price was less. They guarantee that you will have a truck that is 6 years old or less. AND they guarantee that they will have the truck you requested and at the place you want to pick it up!
DON'T shop U-haul you can get much better for your money!