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unacceptable business practice
Posted by on 01/20/2003
SAN FRANCISCO, CALIFORNIA -- My children received a new computer for Christmas. In their effort to get online, one of my children used my credit card to establish an account with People PC. I discovered this the same day that it occurred and immediately contacted People PC the same day requesting that they cancel the account and provide a refund. I was given a tracking number for e-mail correspondence - (Your Email Tracking Number is: UU20030103_0000000601) - which changed with each e-mail correspondence. I was instructed to contact a phone number and select member services, which does not exist on the 'new' phone menu. Upon return from a business trip that lasted 10 days, I did contact People PC by phone and was told that I had only 7 days to cancel my account, and could not expect a refund. I then faxed People PC's home office with a copy of the e-mail log attempting to cancel the account and have received no response in over 5 business days.

To top this all off, there was supposed to be a 30-day free trial before billing began, my son registered on Jan 3rd and the billing was posted Jan 4th.

This company exhibits the worst customer service of any online company I've dealt with.
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Posted by Anonymous on 2003-01-20:
Why do your children have access to your credit cards?
Posted by Anonymous on 2003-01-20:
dispute the charge with your credit card company as an unauthorized purchase.
Posted by DRD78 on 2008-01-28:
I too had similar response to attempt to cancel a People PC account I subscribed to. It took over 2 months to get the service disconnected. They used every stalling technique in the book to delay the process. I would recommend no one ever sign up with People PC Online! They have very poor ethics when it comes to customer service.

I was saddened to hear they had taken over a company called "Great Barrier Reef" (an ISP in several local markets that I had once used as my ISP). I had absolutely tremendously good technical assistance from GBR and when I had to leave their service they were very gracious in handling my request with no delays and no snags. Too bad they had to sell to People PC who along with Netscape (AOL) must be some of the most unethical businesses going.
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Charged for a Modem that was Returned
Posted by Melzie3 on 10/11/2010
In Feburary I upgraded to DSL though PeoplePC from their dial up service. I have been a member since 2003. The modem quit working in July and I was sent a replacement one. I was told that as long as I sent the bad modem back I would not be charged. I sent the bad modem back using the box that the new modem came in and shipped it through FedEx using the pre-printed return label. This month (October) PeoplePc charged my credit card $49.95. I checked the FedEx tracking, since I had the original receipt, and they said that it had arrived on July 29th. I then called PeoplePC customer service and was told that there was nothing that they would do, even after I spoke to a manager, and that they were going to charge me for the modem because their records show that they did not get it. I gave them the FedEx tracking number and they said that it was shipped to someplace else and not them. I used the pre-printed return label that they sent me! I then told them that if the charges were not refunded that they would loose a long time customer, but the gentleman on the phone did not seem to care even when I told them I would file a credit card dispute. When I got off the phone, I went online and filed a credit card dispute the same day. This was on October 9th, so I have not heard anything back yet.

Updade 10/17/2010. My credit card reversed the charges due to the infomation that I gave them. PeoplePc promptly shut off my interent service on 10/17/2010 and tried to charge me another $45 for disputing the charge. I called my credit card company about it and told them what happened. They said that they will block any charges that PeoplePC tries to put on the card as they are no longer providing me the service and are not authorized to charge my card as of today.
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Posted by Skye on 2010-10-11:
Tell them they need to do an equipment search. You have the receipt that shows the modem was returned to them. They need to prove that you DID not return it. Where are they saying it was shipped to? They know where this modem is, but it's easier for them to try to charge you for it.

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Internet connection
Posted by Lrydby on 02/09/2008
FARMINGTON, MISSOURI -- We are really getting tired of getting disconnected from the internet or seeing the page that says, "This page cannot be displayed".

And it always says that it is due to our internet connection or that we are not connected when we are connected.

We are starting to believe that AT&T was better than you guys and that we should never have switched just to save money. We have come to the conclusion that cheaper is not always better!!
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Posted by DebtorBasher on 2008-02-09:
I had PeoplePC for a very, very short time. I didn't like it at all. I felt I was very limited in my use. And everything they advertised and posted was all towards the African Americans and I wasn't about to support a one sided company like that.
Posted by old fart on 2008-02-09:
I could never go back to dial-up after having High speed...
I'm spoiled...
Posted by Anonymous on 2008-02-09:
That was the one that had the little kid do the commercial wasn't it?
Posted by DebtorBasher on 2008-02-09:
Probably Liddy...[unpopular comment deleted before posting]
Posted by DebtorBasher on 2008-02-09:
[another unpopular comment deleted before posting]
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How mean they are!
Posted by Zzsmall on 01/30/2008
MEMPHIS, TENNESSEE -- Two months ago, which was in the middle of November 2007, I cancelled PeoplePC internet Service by phone. Today I suddenly found that they continue charging me for the service. So I called them, what did they say?

They said they had no record for my cancellation and asked me offer the cancellation number!! I do not know when I cancel their service, they would give customer the cancellation NO., and they didn't give me my cancellation No. two months ago!!

At last, they gave me today's cancellation No., but where is my money for the last two months' service which I didn't use.

How mean they are!!!!!!!!!!!!!

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Posted by Suusan B. on 2008-01-30:
This has nothing to do with being "mean" and everything to do with consumer responsibility. Whenever you cancel any type of account in any manner, it's your responsibility to make sure you have proof in some form of the date and time the service was cancelled. Just because you aren't offered a cancellation number doesn't mean that you shouldn't ask for one.
Posted by zzsmall on 2008-01-30:
Of course you can say this after it happened. But before this happened, how can we know there is cancellation No. I asked her several time for sure that whether it indeed cancel. She answered several time, yes, we would not charge you from December 2007!!! Is this the honesty of all companies!!!

Posted by Anonymous on 2008-01-30:
zzsmall,do you know zzrock?
Posted by Anonymous on 2008-01-30:
Steve, do you know John?
Posted by Anonymous on 2008-01-30:
john who?
Posted by Anonymous on 2008-01-30:
I bet zzsmall knows ZZ TOP.
Posted by Anonymous on 2008-01-30:
John Kerry?
Posted by Anonymous on 2008-01-30:
Posted by Anonymous on 2008-01-30:
no i dont know him.
Posted by Anonymous on 2008-01-30:
But I thought he was like family?
Posted by jktshff1 on 2008-01-30:
I know a guy named Tom
Posted by MRM on 2008-01-30:
Tom who?
Posted by Anonymous on 2008-01-30:
Tom my Lasorda?

ZZsmall,sorry to "chat" all over your thread.

I would have noticed the "extra" cash disapearing from my account(I constantly monitor my accts,had a check fraud thing happen,so i pay close attention)
It sounds like the person you cancelled the account with, the first time didn't step up and do their job.

Thanks for the review,and welcome to the site
Posted by zzsmall on 2008-01-30:
It's OK. I'm just very frustrated about PeoplePC's service. I will not do bussiness with them for ever.

Posted by jktshff1 on 2008-01-31:
Yea, sorry 'bout the chat, just couldn't help it.
Good Luck.
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People PC is awful to cancel
Posted by Walnut17 on 01/11/2008
I mistakenly tried a 30 day free trial of People PC. The service was okay, but I decided to stick with my other provider. I had to email the company to get a phone number to call, to cancel. Here is the number 1-866-772-6277. It was easy enough to get through, but the customer service reps do not speak clear English (imagine that!!). They pressure you into accepting 2 more months of free service, and they lower the monthly price after that. Okay, so I call to cancel again before the time is up, and it is more of the same. And, because you can barely understand the CSR, you don't really know what you are agreeing to. I just wanted to cancel!! Then they try to get you to keep the people pc email address, for a fee of $1.50 per month. It goes on and on. I am now convinced that these companies benefit greatly from the consumer not being able to understand the CSR's.

As far as I am concerned, this is horrible customer service. They make it nearly impossible to cancel. I will never try People PC again!!
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Customer Service
Posted by Admin on 07/11/2007

July 9, 2007

PeoplePC, Inc.Customer Service
PO Box 7645
Atlanta, GA 30357-7645


RE: Past Due notice on account #23833165 (formerly ev1.net)

Payments were made to this account on 1/17 for $10.95 (2268) and 2/13 for $12.95 (2312), on our Bank of America account and 3/19 for $12.95 (2422); 4/10 for $12.95 (2454); 4/18 for $12.95 (2462); and 6/19 for $10.95 (2538) on our Texas First account as billed. That’s 6 months of payments for 6 months of service in 2007. I have not received billing for July as yet. Further more it appears that you over charged us for four of those payments by $2 for a total overpayment $8.00…almost another full month of service!

You say you never received/posted the 6/19 check and have been dunning us for a past due amount of $10.95. While we may owe for July, now half over, your accounts are in error on several other areas: 1. the phone line says we are paid to date when I call to check on balances (as of July 5); and 2. the online service keeps trying to dun us for 6 payments through a charge card or checking account debit for the last 6 months!

After 2 calls to your 800 number, I still have not received satisfactory service from you company and have been shut out of my account since July 3.

At this point in time we are planning to close this account and go to a different service. Please make the appropriate corrections to your records.

July 11, 2007

PeoplePC, Inc.Customer Service
PO Box 7645
Atlanta, GA 30357-7645


RE: Past Due notice on account #23833165 (formerly ev1.net)

After 3 calls to your 800 number, I still have not received satisfactory service from you company and have been shut out of my account since July 3.

We have gone to a cable modem service. I called to cancel the account yesterday, July 10, and they informed me that we were $23.95 overdue, but I have only received a past due notice for $10.95 yet the automatic phone service informed me that I was paid up on July 9. Please cancel the account and send me a final CORRECTED statement and make appropriate corrections to your records.
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Unauthorized charges
Posted by Lizard63 on 02/12/2007

People PC Internet Services sound like a great deal, but here in Galveston Texas, the service is sporadic and you can get bumped off anytime!

I signed up for a 30 DAY FREE TRIAL and then called to CANCEL easily within and way before my 30 days were up. THEY tell you that they will give you two more free months and this is MISLEADING. Even though you told them to cancel, they keep your account open for two more months and then hit you with another monthly charge. You have to call them AGAIN and then they act like you never told them to cancel in the first place. You have to cancel AGAIN and they won't refund your money, saying they can only cancel your account once.

So, moral of the story is: If you CANCEL YOUR ACCOUNT, ASK FOR A CONFIRMATION NUMBER. Do not take the 2 additional free months.

AND: When you call them, they have a recording that's say that they are experiencing "high volume calls" and it's better for you to call back. DO NOT HANG UP, STAY ON THE LINE. The wait is not that long at all (6 minutes). They are just trying to buy themselves time for their misleading, unethical policies.

I will never recommend them to anyone!
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Posted by MRM on 2007-02-12:
Thanks for the warning, lizard63!
Posted by Anonymous on 2007-02-12:
It didn't occur to you that they give you two free months so you WONT cancel?
Posted by Anonymous on 2007-02-13:
This is how aol operates. They wrote the book on it.
Posted by imjustasteph on 2007-04-24:
Yeah, I've noticed a lot of companies now say they are experiencing 'higher than normal call volume' any time you call. It's just part of the standard call-wating recording (like 'we value our customers') and means nothing (hey, also like 'we value our customers'!!!). Hey I can hold the phone while I cook or do dishes, I don't care how long they put me on hold!
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You Can't Disagree to the Terms of Service!
Posted by Midnight Surfer on 08/05/2006
Recently, I got a mailer from PeoplePC containing a CD-ROM and an offer of "unlimited Internet access for just $5.47 a month.* "

I was interested in a plain vanilla ISP, but I dislike proprietary dialers. I was a bit wary when I opened the cardboard mailer and saw that they touted a "Smart Dialer." I always set up my own shortcuts using Windows DUN.

So instead of installing the software on the CD-ROM, I went online and went to the PeoplePC web site. The same offer was there on the site: "PeoplePC Unlimited $5.47/mo. for 3 months, then only $10.95/mo." There was also an option to try for free for 30 days.

So I clicked.

And it seems I had actually begin the process at some time in the past; the web site remembered me and asked if I wanted to continue registration.

Eventually, I was asked for a credit/debit card, billing address and phone number, which I dutifully provided.

I eventually got to a page that let me begin downloading the PeoplePC software. The red flag went up in my mind, as I had already decided I didn't want to use 3rd party software to connect. But I downloaded it anyway, figuring I could just get through to the end and then set up my own Windows DUN connection.

But after the software downloaded, it then executed on its own and presented me with the Terms of Service, with two buttons at the bottom labeled "Agree" and "Disagree."

At this point I was getting cold feet, so I clicked on "Disagree." A dialog box popped up saying "You must click 'Agree' in order to use PeoplePC" - in other words:


After clicking disagree 5 times and going in a circle 5 times, I just cancelled the app.

I thought that would be the end of it. I checked my email as part of my daily routine, and found TWO notices from PeoplePC welcoming me to the service!!! THE SERVICE I HAD NEVER AGREED TO.

I fired off an email to their Customer Service stating that I had not agreed to the Terms of Service, I had never logged on to PeoplePC and I had not intended to create an account. I also informed them I would be advising my bank not to accept charges from them.

But I was too slow. My bank statement is already showing the $1 transaction from PeoplePC that companies use to verify your credit/debit card accounts (just a verification transaction so far).

They set the billing process in motion before I had even agreed to an account.

I got an email back saying that I could not cancel an account by email, I would have to call a phone number and speak to a person to do this.


Furthermore, the hours of operation for this number are M-F during daytime business hours, no way to speak to someone on the weekend or at night.

Dear readers, you need to avoid this company at all costs. Their process does not let you disagree to Terms of Service once you start applying. They ask for your credit card information first, before you can even look at the fine print, much less agree or disagree to terms. This is not the way to run a business.

Please learn from my mistake.
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Posted by Jop on 2006-08-05:
This happened to me but I got them on the phone and cancelled--then I contacted Juno. The details are long so I wont go into that but I think all the IPs are the same. As bad as they are, I think AOL provides best overall service.
Posted by beanbagbritches on 2006-08-05:
I think their commercials are ridiculous too. Honestly, AOL is providing free service as long as you have internet access. If that's what you like, go to aol.com & get their software.
Posted by Philbert on 2006-12-31:
I use PeoplePC as a dial up when I'm not home. I signed up on line and did not attempt to download the software. I could not find the Pop addresses online so I called PeoplePC. It was obvious I was talking to a person in India. I had trouble understanding the person. I was told to use the software. I kept insisting that I did not want the software and that all I needed was the Pop addresses for email. I finally insisted I speak to a supervisor that spoke English. I got a woman who was obviously American and she gave me the addresses right off and that took care of everything.

I've been using PeoplePC for over 6 months now and signed up two relatives using my information about the Pop address. None of us have had any trouble and none of us are using their software. I use it hours at a time when I'm away from broadband.
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Will not refund my money
Posted by Ruby2sday on 07/10/2006
In January 2006 I got an invitation to try People PC internet service for half-price for six months. I was using an old Windows 98 computer, and I just wanted a cheap internet service for this machine. I had no intention of keeping the service; in fact, I made a note in my computer to cancel the service on June 6 so I would not be charged full price for another month. I gave them my credit card number and tried to download the software. When I couldn't download, I called technical support. With my computer being an older model, it did not have the resources to carry the load. She told me the only way it would load would be for me to upgrade my computer. I didn't want to put the money into it, and, since I couldn't download it, I wanted my money back. She told me they would refund my $44.95 but, due to bookkeeping technicalities, it would not show on my credit card statement until June. My June credit card bill came in and no refund from People PC. July came and no refund. I called People PC and spoke to a person who was clearly from India, and told him what had happened. He was so sorry there was nothing he could do because no one had put any message on my account that I would be getting a refund. He did assure me that my account was not active and had never been active and I would not be charged any more money by People PC. I told him that I knew I was not going to be charged any more, but I wanted my money back that was promised, and he simply told me I would not be getting my money back. I feel I have been ripped off for a service I did not get.
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Posted by CrazyRedHead on 2006-07-11:
People PC is owned by AOL so I am not surprised. If you are due a refund you need to call in once a week and keep asking. Also I was told that the credit needs to clear there bank first. I would keep calling in and bugging them till it shows in your bank account. I had People PC along time ago and I had Win 98SE and I had no trouble downloading the software, and like AOL, you will probably need to reformat the hard drive in order to completely remove the software. People PC and AOL are like a virus in the computer.
Posted by Hugh_Jorgen on 2006-07-11:
FYI, PeoplePC is owned by Earthlink, not AOL. So in January they told you no refund until June? I would have just disputed it with my CC company at that time. They have made you wait until you are outside the window to dispute the charge. This could be a tough one. Good luck!
Posted by Doc J on 2006-07-11:
As the leader of a band of cheap, miserly consumers; I had no knowledge that PeoplePC would not run on Win98 machines. This ISP is appealing to those of us looking for another way to pinch a penny. I hear this ISP bantered around a bit by my tightfisted friends. So, your post provided a valuable service to those with "obsolete" machines. Thanks!
Posted by CrazyRedHead on 2006-07-11:
Oooops, I'm sorry for that. Then who is it that AOL owns? Anyways, with my Win98SE, I never had a problem running PPC (although I don't anymore), or is Win98 different than Win98SE?
Posted by Hugh_Jorgen on 2006-07-11:
FWIW, AOL's "economy brand" ISP is Netscape. Not sure what it works with.
Posted by Anonymous on 2006-07-11:
OK , Stare at my swinging watch as it goes back and forth. Your eyes are getting heavy. All you can hear is my voice. You are in complete control of your credit card. COMPLETE CONTROL . . . Next time this happens, Call your card company. Tell them to terminate your subscription immediatly. Don't ever wait around. . . . Now you will slowly awake and feel like no one will ever jerk you around with your credit card account. "SNAP" !
Posted by glc on 2006-07-11:
Win 98 Second Edition had a few upgrades and security updates that Win 98 did not. Recently, Microsoft announced that they will no longer offer upgrades or service for Win 98 and SE. If MS says it's antique, then I guess it is.However, most likely, it was not the OS that prevented you from loading People PC, but CPU speed and free space on your HD.Ruby, it's time to upgrade :>)
Posted by glc on 2006-07-11:
I meant to say that MS will no longer offer "updates" for 98 or 98SE. Either way, if you have 98, it's time to make like the Jeffersons and "move on up".
Posted by Doc J on 2006-07-11:
Kid-I absolutely loved the way you made your point. Nice!
Posted by Anonymous on 2006-07-11:
Folks couple of variables to consider when upgrading "your motheboard," somebody said to fdisk...no,no,no. A skilled tech can easily take care of the problem. To the original poster: Since your using Win98, when you upgrade video card, software, and so forth "you need to check to see if it's compatible with your operating system...usually it'll say minO/S" An excellent group to lurk about your proble would be the newsgroup (alt.windows98) there ain't a better group for the devout 98 user. Can be accessed through google | groups | search for a group | use the "advanced search" for the hairy problems. Good luck
Posted by Doc J on 2006-07-11:
Thanks Mrs M! I'll pass this (group info) on to my fellow grumpy misers who're just griping that Microsoft abandoned Win98 and Win98SE effective 7 July.
Posted by Anonymous on 2006-07-11:
Right, there's a link for Windows Update's (not microsofts) but an alternate site for win98 I'll find later. Get your burner's ready.
Posted by Anonymous on 2006-07-11:
I was assuming that the support for Windows98 already passed and support would cease, not so. But according to this message
"For Win98SE/WinME. Windows Update will still be available for at least a year. Windows Update Catalog will still be available for at least a year - MS intend to keep the KB articles and associated download up on their site until they run out of room, but refuse to commit further than 12 months beyond 11th July 2006" So on that merit, this'll take some time. Start downloading your updates for example Download the file's (KB-XXXXXX) (KB-YYYYYY) and create .txt files for KB-XXXXXX.txt and KB-YYYYYY.txt with the install details, very important you do that. Don't re-name the files as they'll be named appropriately. Lastly, here's another excellent Windows 98 resource (http://www.bootdisk.com)in addition to alt.windows98. Good luck
Posted by ruby2sday on 2006-07-12:
I don't think I am miserly or tight-fisted, but I am 65, had just retired in December and neither my SS nor pension had kicked in yet and I didn't want to upgrade such an old machine. Approximately $6.00 a month sounded better than $20 -$25 a month for internet service when you lose the income you are used to receiving via paycheck. I do appreciate your comments.
Posted by Anonymous on 2006-07-12:
I like your nym -- ruby2sday. Anyway, you might want to try a local ISP. Call and ask if compatible with Win98. Also try Mindspring, here's some info (http://www.faughnan.com/fp/net/mindspring.html)they're suppose to be Windows 98 friendly. Ask you if you can manually configure the Dialup without installing their package full of bs bells and whistles. A lot of people in the same boat, Win98 is a good o/s if it's maintained - it's too bad Microsoft is abandoning their support. Good luck
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