FARMINGTON, MISSOURI -- We are really getting tired of getting disconnected from the internet or seeing the page that says, "This page cannot be displayed".
5 Replies - Latest reply on 02/09/2008Add reply
And it always says that it is due to our internet connection or that we are not connected when we are connected.
We are starting to believe that AT&T was better than you guys and that we should never have switched just to save money. We have come to the conclusion that cheaper is not always better!!
I mistakenly tried a 30 day free trial of People PC. The service was okay, but I decided to stick with my other provider. I had to email the company to get a phone number to call, to cancel. Here is the number 1-866-772-6277. It was easy enough to get through, but the customer service reps do not speak clear English (imagine that!!). They pressure you into accepting 2 more months of free service, and they lower the monthly price after that. Okay, so I call to cancel again before the time is up, and it is more of the same. And, because you can barely understand the CSR, you don't really know what you are agreeing to. I just wanted to cancel!! Then they try to get you to keep the people pc email address, for a fee of $1.50 per month. It goes on and on. I am now convinced that these companies benefit greatly from the consumer not being able to understand the CSR's.
As far as I am concerned, this is horrible customer service. They make it nearly impossible to cancel. I will never try People PC again!!