Pep Boys Brake Service Consumer Reviews - Page 3

MOORESTOWN, NEW JERSEY -- In January 2010, I went to a Pep Boys in Moorestown, NJ to have my front brakes done and one side of my wipers tightened up. I understood that the rotors would have to be surfaced and I expected to pay around $300. Instead, what I got was presented with was a $500 plus bill. Then I was told that a ball joint needed replacement and would cost another $500, which I declined. They forgot to repair the wiper, but they did and soon after it broke again. They had trouble closing my hood, which worked fine when I came in. They could not repair it, stating that it was broken when I came in, which it was not! Now my hood will not lock and is visibly open but attached only by the safety.

My wiper does not work! And worse yet, my steering wheel veers off to the right like crazy, which was never the case when I drove in. These people actually did far more damage to my car than repairing it! They are a disgrace and a joke and I will never go back there again!

ROUND LAKE BEACH, ILLINOIS -- So my truck needed brakes something bad, so I took it to several places to get estimates, average place about $480.00 for the front brakes to be done, including new rotors-pads/shoes. I was in the Round Lake Beach IL area and there is a local Pep Boys, I decided to swing in and get an estimate. I couldn't believe the estimate it was about $260 dollars for new rotors-pads/shoes installed out the door. So I went home and started looking over online forums about Pep Boys, I found one good review out of hundreds, I was very hesitant to bring my truck in to get a brake job. However, the brakes got worst and I needed to take it in.

I called the store and spoke with **, very nice guy. I was told come on in and drop your truck off anytime today. I was at the store at 9:15am and out the door at 10:30am, and my new brakes are wonderful and smooth!!! I do want to say thanks to the Round Lake Beach IL Pep Boys, you got my vote and a return customer! I had my brakes done one time by a co-worker's shop, and he said he'll get me a great price, in turn Ford was going to replace rotors and pads, and my co-worker's price was only like 75 bucks cheaper, with grinding the rotors down, which in turn made the brakes pulsate really bad. I'll never bring it back to my co-worker's shop, horrible!

STERLING HEIGHTS, MICHIGAN -- Well at 1:30 on a Sunday I took my car back for warranty service on the brakes that I got just 1 month ago. At 3:00 pm on Monday I still had not heard from them, so I called. First call they told me they would call me back and then never did, second call made 1/2 hour later and they had not even looked at my car yet. Back and forth phone calls and now they cannot find my keys. At 5:00 pm Monday they had my car on the lift and it's now 6:39 pm and I still have not heard anything from anyone. I also asked on Sunday if they park the cars in the bays at night and they said "yes".

I have a high theft car and without keys I guess it sat outside all night in the huge thunderstorm that came through the same night. It's pretty bad when you tell your friends what is going on with your car and not being car mechanics they know what it is, and Pep Boys still hasn't. I know what's wrong and they don't! DON'T GO THERE! I'm going to let them keep my car for as long as it takes. For someone to call me about my car, I bet I will wait a long time! Or I'm going to get in after hours and they can wonder where it went!!!!!!! HORRIBLE.

SAN MATEO, CALIFORNIA -- I got a brake job from Pep Boys about a year ago and will never go back again. My brakes are so messed up that I am in need of new ones and rotors!!! I took it back to them a total of three times and they still weren't done right. Everyone that changes my oil and inspects my car tells me I need rotors and brakes and it has only been a year! They squeal like you wouldn't believe. Beware they will try to tell you that it is because the pads are new. It is really because they have incompetent people working on your car!!!

OREM, UTAH -- My husband and I dropped our 1999 Nissan off in Oren Utah to get new brakes put on. Well, we got our vehicle back the next day and while on the interstate, the rotor and the wheel came off causing us to spin around several times before we hit a guard rail and by the grace of god, we missed a dump truck and other cars. Pep Boys admitted responsibility and it took them two full weeks to get our truck back and we have had no response from Pep Boys after calling their legal dept several hundred times. They have left me with no other choice but to sue them.

The employee who put our brakes on overtightened the bearings causing this to happen, we then were told that a master mechanic would be completing the brake job. There is no excuse for this shady kind of mechanic work to be done! We were almost killed and I will never take my vehicles to Pep Boys again and I suggest you don't either! Bad people with bad service! Totally disgusted with Pep Boys!!!!!!

UNION CITY, GEORGIA -- ** walked me back to the brake bulbs and pointed the correct one out. She was very helpful and very courteous. I really appreciated my visit.

NASHVILLE, TENNESSEE -- The Pep Boys on Charlotte pike in Nashville is one of the best places that's ever worked on my truck. The service manager ** was polite and professional. He got my parts in and fixed my truck in a very short time. His staff was very professional. I would recommend this Pep Boys (0149) store Nbr to any one.

BALDWIIN, NEW YORK -- I took my car to Pep Boys for a simple state inspection. I waited 10 minutes and they told me that the car failed because the parking brake/hand brake wasn't working correctly and that I'd have to have an hour long evaluation. I was told I wouldn't be charged for the eval but after it was over (in 40 minutes), I was charged 100 dollars for labor. I don't even think there was anything wrong with the parking brake... They just robbed me of 100 dollars.

Brake service big rip off, paid for work not done. First quote $623.00 after starting work then came second quote of $1000.00 then discounted to $800.00 plus they didn't do all the work. They tried to rip me off and got caught. BUYER BEWARE OF PEP BOYS. After going back and complaining they tried to charge me another $300 plus dollars. I refused. Never again, they are rip offs.

BAY SHORE, NEW YORK -- The entire review can be found at: **.