Pep Boys Tire Service - Page 2

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2.2 out of 5, based on 9 ratings and
34 reviews & complaints.

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Four New Tires One Wrong Size!!!
Posted by on
BAYSHORE, NEW YORK -- MAJOR ISSUE: Had four new tires installed. Got to my car they said it was done. Something told me to check all four tires. Turns out the right front wheel was a different size than the rest!!! It was a 60 when the it should have been a 65.This could have resultedin an accident or transmission issues. When I told the guy he says "oh I hate when that happens" Really? Turns out they diddnt have my size in stock. They had to send a driver to another store to get one. So they tried to pull a fast one on me but I was smarter. Wound up taking 2.5 hours!

Also. The price they quoted me on the phone was different than when I went into the store. They try to add a wheel alignment even if you don't ask for it.

Becareful and stand by the bay door and watch them. Make sure there use a torque wrench on ALL your lugs!!!!
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redmx3racer on 2011-12-07:
Usually alignments are recommended when you put on 4 new tires-especially if the car has not had one in a while. If your vehicle is out of alignment, your nice new tires may not last as long as they should because they will wear unevenly. If they mentioned (read: tried to sell you) an alignment, that is OK with me. If they tried to just sneak it on and have you sign for it, that's not OK.
ChuhBaca on 2011-12-07:
How about instead of recommending that customers stand at the door and watch to make sure they are doing it properly, recommend that people find a reputable shop for their tires? Based on all of the feedback here, Pep Boys is not a good place.
trmn8r on 2011-12-07:
Pep Boys is not a place to have work done on your car, which has always been my opinion. This complaint just reinforces that - this is simply unforgivable!

I buy my tires at TireRack and have them drop shipped directly to a real tire store. It is a great setup. With tires I'm willing to pay a tire professional to do the job right - not the guy that says "hate it when that happens..."
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Pathetic Boys
Posted by on
I almost made the mistake of getting my tires installed at a Pep Boys facility. Thankfully a co-worker of mine informed me of his experience and of other people he knows before I made an appointment with Mr. Ripoff.

This is my assessment from what I've learned and later observed: Pep Boys is an automotive store chain that provides automotive services as an additional source of income, not the primary source. They are also not ranked very highly in the automotive service world. The key thing to note is that for people in that line of work, going to Pep Boys is a kind of "last resort". As a result, they accumulate a staff that either is inexperienced or not very well skilled.

My co-worker had the misfortune of getting a long chain of troubles from having had his tires installed and a front end alignment performed at a Pep Boys. First, they somehow managed to mess up the car's front end alignment in such a way that the car didn't pull to one side, but the tires would suffer uneven tire wear. They use a compressor driven ratchet to put on the lugs, and in doing so managed to get the lugs stuck on so tight that they were impossible to remove by hand (if you've got a flat tire, you're out of luck on changing it yourself). And the technician who mounted the tires apparently had trouble holding the ratchet properly in place, causing nicks and scrapes on the alloy wheels around the lug nut sockets. They were also BRUTAL to the rims when taking off the balance weights, leaving nasty gouges. "Oh, they were there already--normal wear from road debris," was the claim when it was obvious that the gouges were freshly made.

Despite my co-worker being fastidious with keeping his tire pressure correct, his tires wore unevenly due to the bad alignment. That uneven wear contributed to a blowout in one of the tires, which he was unable to remove because the bolts were stuck on so tightly.

In the end, he needed to replace ALL FOUR TIRES because of the faulty alignment. Overall, his experience cost him a) an extra front end alignment and b) a complete set of new tires. It was a sorely losing proposition. He will never go to Pep Boys again. After his experience that he relayed to other friends/associates, he came to learn of other people having problems there as well.

Pep Boys is not a bargain place. You might get lucky and walk away with fair servicing for the price, but why chance losing far more?
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redmx3racer on 2010-03-10:
Uhh-so why is your friend not writing this? Not really fair to write a negative review about a company that you don't have any personal experience with.
When your friend noticed the uneven wear he should have taken it back in for a re-alignment. Not driven the car until the tire is bald and fails-that's not safe and it did not give the company a chance to fix their mistake.
Whose to say your friend did not hit something and knock the car out of alignment? Whose to say the car is not a car that had prior frame damage and is impossible to get aligned properly?
As far as using air tools goes-show me a modern shop that does not use air tools.
Anonymous on 2010-03-10:
Good answer racer. Manually operated lug wrenches went the way of the 8 track tape player.
Critical_level2 on 2010-03-10:

AS long as the wheels are tightened to the proper torque setting, they will be easy to get the lugs off no matter if it was done by hand or using air tools.
Dicky12 on 2010-06-12:
Ditto SloMo, and I might add that wheel weight gouges are a result of installing them, rather than removing them. Tell the shops to put the weights on the inside of the rim.
em3rica on 2010-06-24:
Lug nuts should no way shape or form be hand tight. Gouging your rim is a problem though, and they don't care they just want to get your car in and out. But torquing Lug nuts is a must. The air gun is not very accurate but a torque wrench is. Most torque specs are 80 foot/pounds give or take. That is no where near hand tight. Most cars come with a jack, spare tire and 4 way lug wrench for a reason. If they put your lugs on hand tight you would have your car on a tow truck coming back with tires missing.
crabby on 2012-01-19:

I'm sure the OP is not referring to lugs being unable to be loosened by hand as per using "bare hands". He's obviously referring to using a non-powered lug wrench. As far as pro garages over-torquing lug nuts with air tools, this is a sorry topic with me. I once had a garage break my McGard key for my locking lug nuts by using an air wrench on it, and it cost me $20 to purchase a replacement key. Starting several years ago, I began double checking my lug nut torques using my torque wrench after a pro garage had removed and reinstalled any of my wheels. I many times found that some had grossly over torqued my lug nuts. Is supposed to be 76 lb-ft (per factory repair Manual), and I've seen as high as 120 ft-lb in some cases, that's a 58% over-torquing.
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Pepboys Is Horrible!
Posted by on
SUNNYVALE, CALIFORNIA -- I had a very slow leak in my Driver's side rear tire for a week or so. So, I took my car to our local Pepboys on 2/21 to have them check it out. When we arrived first thing in the morning, they were already SWAMPED. We waited for 3 hours and they never got to our car. They told us to come back later and see if things died down. We came went back later and waited another 2 hours. Now they tell us to make an appointment for the following day. They also told us to fill our our paperwork now and that would save time the following morning. So, we did as they asked and came back the next morning for our 9am appointment. They made us wait in line till 9:30 (no preference for people with appointments). When we checked in they said we were late and now there would be people in front of us?!!? They also could not find our paperwork we filled out the prior day. So, we started all over. 2 hours later they still had not even looked at the car. After 3 hours they told us they could not get the nail out of the tire. We were super frustrated with the delay and said just give us the car and we'll take it else where. Then all of a sudden they got the nail and said it was all fixed. They charged us $27.00 after all that! By that night my tire was completely flat. I took my car to America's Tire Company and the told us that Pepboys damaged my tire with the plug and now I would need a new tire. So, something that initially would have been free anywhere else, turned into a $560 cost & 2 new tires later.

Pepboys wasted out weekend and money, our first and last time we'll ever use them!
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Anonymous on 2009-02-28:
"Pepboys is HORRIBLE!", yes they are. You gave them way to much kindness and time and they still screwed up!
Annoyed in Sunnyvale on 2009-03-01:
Superbowl, You're absolutely right! I wish I would have read some of the prior reviews first, we would have never given them a shot.
Ponie on 2009-03-01:
Something I don't quite understand: If this is 'something that initially would have been free anywhere else,' why did you wait 5 hours just to have them ruin a tire? That first day's two-hour wait would have been enough for me to go to another place. My time is worth money, and I'd choose to spend it elsewhere. Hope you have some good tires now and won't be in the same position some time soon. But if it's a nail, you never know....
old fart on 2009-03-01:
$560 for 2 tires...?

Were they gold plated...?
Ponie on 2009-03-01:
Nickel cadmium. :) That's about what I paid for four of them last summer. But then, I got the elcheapos from Belle Tire.
Annoyed in Sunnyvale on 2009-03-01:
We'd never been to Pepboys and thought we'd give them a shot. We assumed tire repair was free, since every else we've been its free. Nonetheless, the location was convenient and we don't have a lot of time during the week to deal with this sortof thing.

I just hope to save anyone the hassle all together - stay way from them.

I love my little car and I get incredible gas mileage but, like most sports cars - tires aren't cheap! And I'm one of those fortunate ones, where the front and rear tires are different, so I can't do tire rotations like my previous vehicles.
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Tried To Sell Me More Than I Needed
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I had my car towed to the Pep Boys on Ridge Ave in Philadelphia, PA for a flat tire. Went with the "Buy 3, Get 1 Free" tire special since I needed new tires before winter time anyway, figured I'd get it all done at once. Got there a bit late, so I had to leave it overnight.

Next day, get a call on my cell from the mechanic. He tells me that my brakes are bad (I never asked him to even look at my brakes, all I wanted was tires installed). He told me that the measurement was 1 1/2. I had no idea what this meant; however, I am someone who keeps track of what happens with my car since mechanics have tried to take advantage in the past.

I informed the mechanic that I had brakes installed less than 2 months ago at my usual mechanic shop during my inspection. The mechanic stuttered something incomprehensible and no longer tried to push the brake sale on me.

Later that afternoon, while paying for the tires, etc. at the store, I informed one of the cashiers that the mechanic had tried to sell me brakes while mine were perfectly good (and new!!). He asked who it was, I told him, and his response was "Oh, so-and-so is one of our more honest mechanics". (This automatically leads me to believe that you have a bunch of liars working in your shop, great, I feel better already.)

Next, the cashier asks what this guy actually told me. I repeat the story about the 1 1/2 brake measurement. The cashier looks at me like I'm a complete moron and tells me that the lowest measurement is a 2. In the very next sentence, he realizes that the mechanic wrote down 1 1/2 on his sheet, so he then says to me "Oh, it was 1 1/2, so-and-so it really good, I would trust his measurements, you really should probably get those brakes."

Needless to say, I wanted to scream at these people who are blatantly lying to my face. I'm so glad that I keep track of things and didn't buy the brakes from them. It would have just been extra money in their pockets and less in mine, for no good reason.

I'll never go back to Pep Boys again, not for anything. I'll pay for the tow truck to take me back to the northeast where my mechanic is...I'd rather waste money on the tow vs. wasting it at some corporation cheating me!!
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madconsumer on 2008-08-23:
why did you have the car towed for a flat tire?
Anonymous on 2008-08-23:
That's a good question, mad.

I went down this road with Pep Boys when I got tires there one time. It was short and sweet once they realized I probably knew more about vehicles than they did. Instead, they wrote their opinions on the invoice. I think they are probably trained and required to push extra services, and I bet they're successful about 25% of the time.
TGT101 on 2008-08-23:
Spare tire?
Anonymous on 2008-08-23:
That's what I want to know. Was it that bad that you had to have it towed? I assume you are a woman (and if you are not, I'm sorry), but I'm a woman too. I have learned how to change a flat tire. There's no reason to get a tow unless of course the spare tire is flat as well, which is why I keep an air pump for such emergencies in my trunk. I'm sorry you got the run-around with the brakes. It does sound like they were cheating you, but I hate to say that it is like that at most places where a woman approaches the mechanic alone. They think that you are clueless about cars so they try to sell you stuff you don't need. Happened to me several times.
DigitalCommando on 2008-08-23:
Who cares if the car was towed or brought in by an alien spacecraft? This complaint is about Pep Boys trying to sell her something she didn't need.
DebtorBasher on 2008-08-23:
Towing is covered by my insurance company...I've had my car towed to the garage when I could have driven it there...but why should I use my precious gas to drive it to the garage when I get free towing plus the gas my Dad would have to use going with me to bring me back from the garage? I pay more per month for my insurance than the towing would cost...why not use it?
Principissa on 2008-08-24:
I've had to have my car towed because of a flat tire, not because I'm an idiot and don't know how to change a flat (that was one of the first things my mom showed me how to do aside from an oil change), but because my lug nuts were stripped and I couldn't get the tire off! I'd still be sitting there trying to change the tire if I didn't call for a tow.
But that's not the point, the point is that they were trying to rip this woman off for new brakes when she clearly did not need them. She didn't need new brakes and when she complained about it, they treated her like an idiot and blew her off.
Anonymous on 2008-08-24:
C'mon guys, do you really care how the car got to Pep Boys? If I have a flat tire I call AAA and either ask them to change the tire or Like Debtor and Princi I have it towed. That's not what the issue is here. The issue is Pep Boys trying to bully the OP into services they do not need and the treatment that was received afterwards which was horrible.
Anonymous on 2008-08-24:
Hmmm, if you just got brakes two months ago, either Pep Boys was trying to run game on you, or your first brake job was done poorly.
Starlord on 2008-08-25:
I once worked for a tire company, that did various mechanical work, and our policy was a total safety inspection of every vehicle, free of charge, no matter what was done to the vehicle. I had a snowbird go ballistic when she saw the inspection report after having a flat on the inside dual on her RV repaired. She was screaming that we just wanted to gyp her because she was a winter visitor. I informed her that I didn't care if she had the work done here or someplace else or if she even had it done at all, but it was my duty to note anything that might need attention in the near future. I told her we could not face ourselves if she went out on the road and something we should have brought to her attention broke and she ended up getting killed or injured. Once she realized we were not trying to upsell her, she calmed down and accepted the inspection for what it was. There is enough work that needs to be done on American cars that one does not need to be dishonest.
Anonymous on 2008-08-25:
I hear you Starlord. Here in CA we have had instances on the local news where mechanics have not been honest and tried to inappropriately upsell products and services that were not needed. Granted, they were looking for a news story and found one. If there was any doubt in the OP's mind, she could have always gotten a third opinion.
huffpaint on 2008-08-27:
[snip - please be respectful to all members]

Who cares if this person towed their car for a flat tire? Maybe they're rich and didn't feel like dealing with it. WHO CARES..... That's not the point of this review.
Uniform Burrito on 2009-03-01:
If you needed brakes and they didn't tell you, you would probably be equally as mad.

The rest of the post does sound awfully sketchy, though, I'll give you that.
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Tire Rebate
Posted by on

I bought five tires from Pep Boys. I was given rebate form to mail off with a copy of my receipt. The rebate was lost by the rebate center. They told me I would have to reapply and that would take 4-6 weeks to process and mail my check to me. Now I have waited 8 weeks prior. When I asked to first speak to a manager I got the run around, than the person eventually tried to transfer me to a manager.

The manager was unprofessional and rude he told me to resubmit my rebate. I was asking for some kind of compensation for my loss he told me to resubmit it. He was rude I told him I wanted to complain, he told me to mail it in than he hung-up on me.
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Anonymous on 2008-05-24:
I must assume that the CSR told the poster that the rebate center 'lost' the initial documentation. It is not unreasonable to request the consumer to re-apply for the rebate. However, it IS unreasonable to delay the rebate, which should have been expedited due to the loss of the initial application.
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StarStarStarStarEmpty Star
Great Customer Service and Good Prices
Posted by on
Rating: 4/51
ST CLOUD, FLORIDA -- They have great deals such as buy 3 tires get one free and a points reward program. Great customer service and the manager was extremely helpful.
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Great experience
Posted by on
Rating: 5/51
MECHANICSBURG, PENNSYLVANIA -- Great service at Mechanicsburg Pep Boys. I got tires shocks and service. The maintenance manager Dwayne and his staff took good care of my car.
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Pep Boys Are Not the Brightest Bulbs in the Room
Posted by on
SPRINGBORO, OHIO -- My 1 1/2 yr. old tire needed to be replaced. The guy took off the old one, and replaced it with one that was the wrong tread, the wrong size, and was TOTALLY BLACK. The rest of my tires had RAISED WHITE lettering.

These guys are dumb as rocks. I was furious, and they never even apologized.
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Skye on 2011-04-17:
Did you tell them you were not happy, and to take off the tire, especially it being the wrong size, and give you the right tire?

They cannot attempt to correct your issue, if you don't tell them.
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Poor customer service
Posted by on
CHARLOTTE, NORTH CAROLINA -- I bought tires in Charlotte, NC, for my 1999 Plymouth Breeze and thought I was getting good service- boy was I wrong!!! I had the tires for two days, when I ran over a bolt and got a flat tire. I did call Pep Boys and told them about what happen and they told me to bring my car in and they will take care of it. Well, once I was at Pep Boys, they took out the bolt and put a plug in it(it was my front right tire), they didn't even put the plug in correctly, because I have to put air in my tire every couple of days. I did ask about a new tire and they told me that I did not ask for their road hazard program. Well, how can I ask for something that I had no idea was offered. So, after spending $200.00 dollars on two tires and getting very poor service, I WILL NEVER spend any money there and will tell family, friends, and anybody who will listen to me to never to buy their products and/or services!!!!!
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warddw1526 on 2010-12-01:
Pep Boys can not be held responsible because you ran over a bolt, putting a hole in the tire. Should the hole be completely plugged, of course. Can you go back again, and tell them it is not fully patched?
db1105 on 2010-12-01:
I'm shocked they didn't offer you road service protection. Pepboys usually tries to sell you every warranty and services known to man. If the uv didn't work, you need a new tire. It was your fault for running over the bolt, not Manny, Moe, and Jack.
db1105 on 2010-12-01:
I'm surprised they didn't offer you road hazard protection. Pepboys usually always tries to sell you every service, add ons, and warranty they can. It sounds like you need a new tire.
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Destroyed my rims
Posted by on
LINDENHURST, NEW YORK -- I brought my 2006 scion xb to Pep Boys in Lindenhurst, NY for what I thought was a very simple job. Low and behold they destroyed a $1,400.00 Pair of Axis rims. These rims went into the shop in perfect condition minus your normal 30,000 mile wear. When they pulled my car up to the front for me to inspect it was not in that condition anymore. I guess I learned my lesson by going to such a shop. When I told them what happened they all tried to say that the damage was already on the car. I am no idiot. I could clearly see where the impact wrench slipped and gouged the crap out of the back rim but believe me if that was all that happened I would be okay with considering the other damage gets worse. Please, if you took the time to read my review and I could at least stop one person from going there than this was worth it.
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Anonymous on 2010-01-19:
Pep Boys gave me free tires once
Anonymous on 2010-01-19:
*laughing* Too easy, Yaya!
DebtorBasher on 2010-01-19:
*Laughing with ZZ*
ZZ...don't say it, give the girl a break!
Anonymous on 2010-01-19:
Anonymous on 2010-01-19:
You sweet little naive soul.
Anonymous on 2010-01-19:
ZZ and Basher, they never asked me to pay. I got my keys and left. Both of you get your minds outta the gutter
Anonymous on 2010-01-19:
^lots 'o *other* comments above, save the first one.

tsk tsk youse two.
Anonymous on 2010-01-20:
Since I also drive a xB I guess I qualify to ask this: Seriously dude, $1,400 rims on a Scion?
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