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Pep Boys Tire Service Consumer Reviews - Page 2

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Tire Service
StarStarStarStarStarBy -
Rating: 5/51

WEST SPRINGFIELD, MASSACHUSETTS -- I have aluminum rims that can be a pain in the neck with slow leaks at the beads. The guy who changed my tires busted his butt cleaning the beads (I didn't even mention the leaks) and cleaning the mounting surfaces on the van. I expected a quick unprofessional job. (How professional can changing tires be?) The guy (**) impressed me. I was watching him work on the van and thought "I wonder if I should give him a tip", then I thought "I'm going to give him a $5", then I thought "I'm going to give him a ten." I tip waitresses much more for less service! Thanks **...

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Rebate Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt tricked but okay I will mail it in. I paid $664.57. I went home and followed all the instructions for my mail-in rebate. Today I received a postcard declining my rebate. They say I did not buy the road hazard. These people are a joke. Their employee told me I qualified for the rebate. Does he not know the requirements of the rebate. Furthermore, I would have bought a different product if I had known all of this. I will never spend another red cent with Pep Boys.

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Pep Boys - Tire Repair & Road Hazard Ripoff
By -

IRVING, TEXAS -- I bought 4 new tires about a year ago and had gotten a nail in one tire. I used Pep Boys free tire repair service that came with the purchase of the tires. They would only put in a plug (which I thought was illegal to do these days). About 6 months later, the plug started leaking. Rather than take it back to Pep Boys for repair, I went to the friendly and helpful folks at Discount Tire, that also repairs flat tires for free (even if you did not buy your tires from them) and they always use a patch for the repair.

Well, they said that the plug had enlarged the hole so much that it could not be repaired, plus they discovered a bulge in the sidewall and said I should take it back to Pep Boys for coverage on the Road Hazard that Pep Boys made me purchase when I bought the tires in order to get the rebate they were offering. These were 75,000 mile tires and I had only put 12,000 miles on the tire (1/6 of its life). They would only credit me $36.00 on a new tire, plus I had to repurchase road hazard and pay a tire balance cost. So my cost came to what the original price was on the tire when I purchased it! I will never use Pep Boys for ANYTHING again.

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Tire Rebate
By -

CHICAGO, ILLINOIS -- I bought five tires from Pep Boys. I was given rebate form to mail off with a copy of my receipt. The rebate was lost by the rebate center. They told me I would have to reapply and that would take 4-6 weeks to process and mail my check to me. Now I have waited 8 weeks prior. When I asked to first speak to a manager I got the run around, then the person eventually tried to transfer me to a manager. The manager was unprofessional and rude he told me to resubmit my rebate. I was asking for some kind of compensation for my loss he told me to resubmit it. He was rude. I told him I wanted to complain, he told me to mail it in then he hung-up on me.

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Auto Repair RipOff Artists
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PENSACOLA, FLORIDA -- Went in for a flat tire repair. His price varied from on the phone. Service rep had this gimmick where he said he could get me the tire plug for free as he was telling me about other things like an air filter. That was just a teaser apparently. He and his mech then pointed out I may need a new PVC valve. I was pretty stupid and fell for it, as I was in a hurry and did not want to look into it more closely. Charged me $5 for the valve and $129.99 for the installation of it, which only took a few minutes (but he said it would take over an hour).

Later on, an Auto Parts store guy told me he had people put them in all the time in just a few minutes. I could tell afterwards that the Pep Boys guy has finely honed these tricks and pitches... con-artists. Avoid this business.

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Time and Money, You'll Need Both!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this is after they confirmed on Thursday that they did have them. Impatience and time constraints got me to buy a set of Definity tires, a Pep Boys name brand, which seem like decent tires for the most part.

10 months later I stop in to get the tires re-balanced. Being told that guys were sitting around waiting for work, I rushed over there to find 2 cars in the parking lot and 1 in the garage on a rack. At the time I purchased the tires, I replaced the rear wheel bearings, and the brakes all the way around. I have worked on cars for 35 years doing everything imaginable...head gaskets, transmissions, drive axles...the works. And, I went to school for it.

After 90 minutes they tell me that because my golf "bounces" in the rear, the tires are "cupped", causing the vibration I felt. They went on to tell me that my rear wheel bearings are "really bad", and that one front bearing is gone too. They then hand me an estimate for $742. I would suspect, and expect, that once on the rack, they would be back telling me I need $800 worth of brakes...the ones I did 10 months ago. If all of this sounds reasonable, then by all means this is the place for you. Personally, I wouldn't let them work on my sons 20" bike. Good luck! And remember...caveat emptor!

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Careless Service to Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear is customer complaints service not been on time even when appt has been set up in advance. There is a reason you expect to get help when you need it, especially if you had an appointment.

Today 6/22/2013 I took my car in because I have a flat tire on my car and just made it to the store. I was told that I have to leave my car or wait 5 hours. Come on, I see they can do better but always so negative on customer help, they like to exaggerate so they don't have to help you especially if the repair will not make any profit on flat repair since it's free. They rather make you wait all day instead help you on your needs and rather fair on the wait. Really do you need to wait 5 hours for a tire repair?

This is my second experience on same person and store. Last time I did let it pass on because just had the tire of the vehicle and was OK to just drop off and pick up the next day. But not today. It seems like they deferred service where is no profit to make.

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Worst Place to Go for Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLYWOOD, FLORIDA -- I needed new tires, I decided to try Pep Boys. I was pleased in the beginning, they found the tires that I wanted, it went downhill from there. It was expensive for starters, 850 dollars for a Mazda 3. It took them almost 5 hours to complete the job, and once they were done and aligned it, the car completely pulled to the left. I came back, they rotated the tires, still had the problem.

The next day I went to Firestone, they said the tires had a defect, so I went back to Pep Boys and I told them what Firestone said, they refused to admit that the tire had a defect. They replaced all 4 tires, I haven't had a problem until today, it's been 5000 miles since I got their tires and now I need new ones. I went back to them and said they can't give me new ones, they blamed it all on me.

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Pep Boys Columbus Blvd - South Philly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- I never do this but I have to! Needed 2 tires replaced. Watched my car sit on the lift for 4 hrs as the so called mechanics walked around and played with themselves.. I "thought" they were busy working on other cars but apparently the longer they keep your car clocked the better for them. I think this location hires all ex-cons and very ignorant guys anyway. Hey, I know you don't need a college degree to be a mechanic however I have a lot of respect for "mechanics" NOT these idiots on Columbus Blvd who are extremely rude and don't even want to work. Also make sure you take all belongings out of your car before giving it to them. My change holder was empty when I got my car back. Disrespectful.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTELL, GEORGIA -- Pep Boys advertises the best tire prices in town. I had to purchase one from them due to a nail in my sidewall. They quoted a basic price of $196, which did NOT include the rebuilding of the TPM (tire pressure monitor). In addition they did not have the tire in stock. I then went to Discount Tire, who quoted me a basic price of $140 for a similar tire, which INCLUDED the rebuilding of the TPM. They also had that tire and 3 other tires for my vehicle in stock. Needless to say, they do not have the best prices in town.

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Pep Boys Tire Service Rating:
Star Star Half star Empty star Empty star
2.5 out of 5, based on 16 ratings and
42 reviews & complaints.
Contact Information:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
215-229-9000 (ph)
215-229-5076 (fax)
www.pepboys.com
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