WEST HARTFORD, CONNECTICUT -- Did you ever go to a store to purchase tires and be told you had to have the car with you or they could not honor the price quoted? Well the West Hartford CT Pep Boys store told me just that. They refused to sell me not four but eight tires they had quoted with balancing, mounting, alignment, stems and on and on without getting my car on their rack right there. I told them my wife and daughter would be in the next day to have these tires installed but they wouldn't sell me the tires unless I agreed to take all the tires with me and pay additional when the cars were there.
I had agreed to all of their charges but when I pressed, they said that in case they found something extra that needed to be added when my car was on their lift, they had to be sure I would agree to the additional charges. Sound like a scam to you? It sure fits like one to me. STEER CLEAR of these scam artists.
NEWINGTON, CONNECTICUT -- We went to Pep Boys in Newington CT to purchase 2 tires. Since the tire on our car was flat we could not drive the car in. We brought the flat tire and rim with us. They mounted a new tire on the rim at no charge. They charged us $7.00 to carry out the second tire and mount it ourselves. Never have I heard of such a thing. When I questioned the manager he said that was company policy and could not give any reasonable explanation. Pep Boys website does not even give an email address to write to them. I will never go to Pep Boys again.
Against my better judgment, I went to Pep Boys on a Saturday afternoon. I needed tires replaced, and I specifically asked if they could do the replacement in 30 minutes. They said yes. 30 minutes later, we were still waiting for our car to enter the one available bay. We left. We then went to a small neighborhood tire shop, which did the replacement within 15 minutes at a better price and similar quality. I don't trust chain repair shops. I would rather deal with a neighborhood shop which has a personal investment in the community, and is not pressured to meet corporate and shareholder revenue expectations and projections.
ASTORIA, NEW YORK -- Big name but very poor service. I am talking about 21st and 39th ave in Astoria, Queens. ** sounds like a nice man until you pay, however, he'll laugh after your car is done. So if that manager is laughing can you imagine what kind of service you've got. We changed tires, struts. In one month, the back tires were gone. We went back still in the 90 day warranty, and they laughed at us saying there was nothing he could do. If you are looking for a bad experience, pass by and look for him. When we took the car back, they called us giving an estimate on all the parts that got ruined, they did not honor the warranty. We were treated badly after spending more than 800 dollars there.
I always thought a big name company would be secure, but PEP BOYS (not generalizing) 21st street, DO NOT TRUST it.
SPINGFIELD, MASSACHUSETTS -- I needed my tires changed from winter to summer and also needed an alignment, so since I bought the winter tires from Pep Boys I figured they could handle the job. Well to make a long story short I was the first customer in the morning and it took them 4 and 1/2 hours, and when they were finished I paid and went outside to get my car and noticed my rims were scratched all over. And when I drove my car the alignment was worse than before, so went back and told the service manager all what happened. He denied the marks were from them and argued with me for almost an hour about the alignment until he sent one of his "service techs" with me on a test drive.
His "service tech" agreed the alignment was done improperly to the service manager, and well after 7 painstaking hours and two alignments later he refunded my 69.99 and still denied the damaged was caused by them. And I lost a whole day's pay because of them. Thanks for nothing Pep Boys.
MONROEVILLE, PENNSYLVANIA -- I went to Pep Boys three times because the tire guy was off and no one else could help me. Finally after waiting in line for twenty min the tire guy told me to come back the next day they would have my wheels in.
Then I called to make sure that they came in so that I didn't waste another trip to the store...
They said that my rims got sent to another store. Then called me to say that they could have them in for Friday. Now they can't get for another three weeks. When the sale is over and they are advertised these wheels in my size in the first place.
I HATE THIS STORE I WILL TAKE MY MONEY ($800) ELSEWHERE. Whatever happened to great customer care?
PHILADELPHIA, PENNSYLVANIA -- I had my car towed to the Pep Boys on Ridge Ave in Philadelphia, PA for a flat tire. Went with the "Buy 3, Get 1 Free" tire special since I needed new tires before winter time anyway, figured I'd get it all done at once. Got there a bit late, so I had to leave it overnight.
Next day, get a call on my cell from the mechanic. He tells me that my brakes are bad (I never asked him to even look at my brakes, all I wanted was tires installed). He told me that the measurement was 1 1/2. I had no idea what this meant; however, I am someone who keeps track of what happens with my car since mechanics have tried to take advantage in the past.
I informed the mechanic that I had brakes installed less than 2 months ago at my usual mechanic shop during my inspection. The mechanic stuttered something incomprehensible and no longer tried to push the brake sale on me.
Later that afternoon, while paying for the tires, etc. at the store, I informed one of the cashiers that the mechanic had tried to sell me brakes while mine were perfectly good (and new!!). He asked who it was, I told him, and his response was "Oh, so-and-so is one of our more honest mechanics". (This automatically leads me to believe that you have a bunch of liars working in your shop, great, I feel better already.)
Next, the cashier asks what this guy actually told me. I repeat the story about the 1 1/2 brake measurement. The cashier looks at me like I'm a complete moron and tells me that the lowest measurement is a 2. In the very next sentence, he realizes that the mechanic wrote down 1 1/2 on his sheet, so he then says to me "Oh, it was 1 1/2, so-and-so it really good, I would trust his measurements, you really should probably get those brakes."
Needless to say, I wanted to scream at these people who are blatantly lying to my face. I'm so glad that I keep track of things and didn't buy the brakes from them. It would have just been extra money in their pockets and less in mine, for no good reason.
I'll never go back to Pep Boys again, not for anything. I'll pay for the tow truck to take me back to the northeast where my mechanic is...I'd rather waste money on the tow vs. wasting it at some corporation cheating me!!
CHICAGO, ILLINOIS -- Hello:
I bought five tires from Pep Boys. I was given rebate form to mail off with a copy of my receipt. The rebate was lost by the rebate center. They told me I would have to reapply and that would take 4-6 weeks to process and mail my check to me. Now I have waited 8 weeks prior. When I asked to first speak to a manager I got the run around, than the person eventually tried to transfer me to a manager.
The manager was unprofessional and rude he told me to resubmit my rebate. I was asking for some kind of compensation for my loss he told me to resubmit it. He was rude I told him I wanted to complain, he told me to mail it in than he hung-up on me.
SPRINGBORO, OHIO -- My 1 1/2 yr. old tire needed to be replaced. The guy took off the old one, and replaced it with one that was the wrong thread, the wrong size, and was TOTALLY BLACK. The rest of my tires had RAISED WHITE lettering. These guys are dumb as rocks. I was furious, and they never even apologized.
CICERO NY -- I went into the shop shortly before they were closing on a Sunday, but they fit me in and fixed my problem so that I was safe to drive again. They told me about some other parts that needed attentions, some I already knew about but didn't have the time to get the car in a shop. They did not try a hard sell or scare tactic, but wished me a good evening. I will definitely go back every time my car needs work.