Pep Boys Tire Service - Page 3

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2.2 out of 5, based on 9 ratings and
34 reviews & complaints.

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Lost center wheel caps
Posted by on
COLORADO SPRINGS, COLORADO -- First, I encourage this complaint be sent to main office for review.
I went into Pep Boys for an alignment, 4 new tires, and fuel filter change on 11/07/09. What I got was a fuel filter change, a tire rotation at my request after I was informed that I needed extensive work conducted with a labor estimate of 978.88 and no parts estimate. I was told it would be Monday for this estimate; no call ever came. I had explained I needed these repairs done before I deploy to Afghanistan to ensure all my vehicles are in safe operation for my family. The next morning I woke to get the newspaper and noticed two missing center hub caps. After checking the other side the other two were barely attached. After calling and speaking to the store that morning the lady kindly let me know that the service technician remembers replacing them on properly. She told me she had to transfer me to the service supervisor after I expressed my disappointment in her response. Funny, I remember specifically asking for this person in the first place. A moment later she came back on the line and said the person I needed to speak to was very busy and he would get back with me (she would not leave me a name). No return call. What really started the whole mess was when the store representative wrote up my initial estimate and she picked the tires she thought I should get priced over $150 a piece without asking if that was what I wanted. My wife would have been really taken had I asked her to take the vehicle in for repairs. What can be done about this type of service when we have to trust these mechanics?
     
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JR in Orlando on 2009-11-10:
When I have had center hub caps, I used to pull over within a short distance and kick them on myself to make sure they were on. So many of these maintenance people could not pound sand.
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Bait and Switch
Posted by on
WEST HARTFORD, CONNECTICUT -- Did you ever go to a store to purchase tires and be told you had to have the car with you or they could not honor the price quoted? Well the West Hartford CT Pepboys store told me just that. They refused to sell me not four but eight tires they had quoted with balancing, mounting, alignment, stems and on and on without getting my car on their rack right there. I told them my wife and daughter would be in the next day to have these tires installed but they wouldn't sell me the tires unless I agreed to take all the tires with me and pay additional when the cars were there. I had agreed to all of their charges but when I pressed, they said that in case they found something extra that needed to be added when my car was on their lift, they had to be sure I would agree to the additional charges. Sound like a scam to you? It sure fits like one to me. STEER CLEAR of these scam artists.
     
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Critical_level2 on 2009-10-26:
I am glad to hear you got them to admit about needing "something extra". Unfortunately for them 2 less cars to add extra unneeded work to the bill.
PepperElf on 2009-10-28:
maybe it's me but.... I would think that having to see your car would be common sense.

now if they're just selling you the tires only that's one thing

but if the price is going to include putting them on your car, balancing, mounting, alignment.... then it makes sense that they'll need to see the car too to make sure there's nothing wrong with your car in the first place

either that or the price for the tires is only in conjunction with buying the other services.
remark guy on 2009-10-29:
Moved From Other Review: I am responding to the bait and switch review. When work is done on a vehicle and you come across an issue like a dent on the side or something damaged before the vehicle being touched it has to be noted on the paperwork. If that service garage charged you for a service before they took in your vehicle, they would not have been able to do so. It looks like they were just trying to prevent a situation like that.
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Rip Off
Posted by on
NEWINGTON, CONNECTICUT -- We went to Pep Boys in Newington Ct to purchase 2 tires. Since the tire on our car was flat we could not drive the car in. We brought the flat tire and rim with us. They mounted a new tire on the rim at no charge. They charged us $7.00 to carry out the second tire and mount it ourselves. Never have I heard of such a thing. When I questioned the manager he said that was company policy and could not give any reasonable explanation. Pep Boys website does not even give an email address to write to them.

I will never go to Pep Boys again.
     
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MSCANTBEWRONG on 2009-09-28:
Name: Pep Boys
Phone: (215) 430-9000
Address: 3111 West Allegheny Avenue, Philadelphia, PA 19132

Dingeaux on 2009-10-31:
I bought two new tires from a Pep Boys in New Orleans Louisana,by the time I got back to Mississippi I had a bubble in one tire the size of a grapefruit.I tried to take the tire back for a replacement but was told I would have to take it to Mobile Alabama for replacement as they did not replace defective tires.All this would have cost me more than the tire was worth.I refuse to buy anything else from Pep Boys.
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Stalling tactics
Posted by on
Against my better judgment, I went to PepBoys on a Saturday afternoon. I needed tires replaced, and I specifically asked if they could do the replacement in 30 minutes. They said yes. 30 minutes later, we were still waiting for our car to enter the one available bay. We left. We then went to a small neighborhood tire shop, which did the replacement within 15 minutes at a better price and similar quality. I don't trust chain repair shops. I would rather deal with a neighborhood shop which has a personal investment in the community, and is not pressured to meet corporate and shareholder revenue expectations and projections.
     
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Anonymous on 2009-07-21:
I got free tires from Pep Boys once.
Eloise on 2009-07-21:
They said the repair would take 30 minutes, they didn't tell you how long you would wait.
Buddy01 on 2009-07-22:
Exactly what I was thinking, Eloise.
i_am_canadian on 2009-07-22:
If you don't trust chain stores, why did you ever go there in the first place?
goduke on 2009-07-22:
Wow. I've never had my tires all replaced in 30 minutes, much less 15 minutes. You have to wonder about the quality of the job done. Maybe they had 4 guys working on it at the same time.
spiderman2 on 2009-07-22:
I'm with Eloise. I bet they meant 30 minutes from when they started. Why would they put you in front of people that have been waiting for their turn?
i_am_canadian on 2009-07-22:
Because that has become the standard expectation for customer service in Western society. It's all 'me, me, me' no matter how many other people there are waiting.
PepperElf on 2009-07-22:
spiderman - because everyone feels that they're special and that once they grace the store with their royal presence, all other customers are worthless commoners who must be bumped back for the truly *important* people to get service first

and I wish I was joking but there are really people out there who are that egotistic
Principissa on 2009-07-22:
We just got tires put on my car a month ago and it took almost 2 hours! They did the alignment and balancing. I'd be worried if it took less than 30 minutes to do all that.
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Suspension and tire change
Posted by on
ASTORIA, NEW YORK -- Big name but very poor service. I am talking about 21st and 39th ave in Astoria, Queens. [snip] sounds like a nice man until you pay, however, he'll laugh after your car is done... so if that manager is laughing can you imagine what kind of service you've got. We changed tires, struts. In one month, the back tires were gone. We went back still in the 90 day warranty, and they laughed at us saying there was nothing he could do. If you are looking for a bad experience, pass by and look for him. When we took the car back, they called us giving an estimate on all the parts that got ruined, they did not honor the warranty. We were treated badly after spending more than 800 dollars there.

I always thought a big name company would be secure, but PEP BOYS (not generalizing) 21st street, DO NOT TRUST it.
     
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Soaring Consumer on 2009-06-01:
So you bought parts for $800, and they failed within the warranty period, and they refused to do anything about it?

I suggest suing the franchise in small claims court for either a refund of the $800 or the cost to repair the collateral damage at another auto repair store, whichever is greater.
ok4now on 2009-06-02:
I stopped using Pep Boys, R&S Strauss and other chain stores years ago. They have mostly kids working there who do not care. They are paid low wages yet the store charges $80 an hour labor. The parts that they use are low quality and will wear out quickly. Find a reputable mechanic in your area who is knowledable and stands behind his work. The price difference isn't that much. He wants your repeat business and will treat you right. The chain store just wants your money and will rip you off. I learned my lesson and will not deal with these scam artists.
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Rip Off Boys
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SPINGFIELD, MASSACHUSETTS -- I needed my tires changed from winter to summer and also needed an alignment, so since I bought the winter tires from Pep Boys I figured they could handle the job. Well to make a long story short I was the first customer in the morning and it took them 4 and 1/2 hours, and when they were finished I paid and went outside to get my car and noticed my rims were scratched all over and when I drove my car the alignment was worse than before, so went back and told the service manager all what happened he denied the marks were from them and argued with me for almost and hour about the alignment until he sent one of his "service techs" with me on a test drive his "service tech" agreed the alignment was done improperly to the service manager, and well after 7 pain staking hours and two alignments later he refunded my 69.99 and still denied the damaged was caused by them. And I lost a whole days pay because of them. thanks from nothing Pep Boys.
     
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Bait and Switch
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MONROEVILLE, PENNSYLVANIA -- I went to Pep Boys three times because the tire guy was off and no one else could help me. Finally after waiting in line for twenty min the tire guy told me to come back the next day they would have my wheels in.

Then I called to make sure that they came in so that I didn't waste another trip to the store...

They said that my rims got sent to another store. Then called me to say that they could have them in for Friday. Now they can't get for another three weeks. When the sale is over and they are advertised these wheels in my size in the first place.

I HATE THIS STORE I WILL TAKE MY MONEY ($800) ELSEWHERE. Whatever happened to great customer care?
     
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KCRovert on 2009-03-03:
And how is this "Bait and Switch"? Sounds like it was a popular item and they either didn't have enough in stock or sold out of them...and are now waiting for a new shipment.
Ponie on 2009-03-03:
No other place to buy?
Monzilla on 2009-03-03:
ill have to let you know if they produce the item or not .... I was told that they got shipped to another store when I was to have them the next day .. then was told by Friday ... now told the end of the month ...
if it had been only to another store why so long - sounds off to me . if there is no item... its called a bait and switch to get people into the store. four outh stores said that they gave me the best deal that they cannot beat it . but there is no item yet ... that's all . if I get it ill gladly give them a thumbs up. like I said seems odd
KCRovert on 2009-03-03:
Bait and Switch: A sales tactic in which a bargain-priced item is used to attract customers who are then encouraged to purchase a more expensive similar item.

I don't see it.
Monzilla on 2009-03-04:
Bait and Switch: A sales tactic in which a bargain-priced item is used to attract customers who are then encouraged to purchase a more expensive similar item.
YES!! They are rims ... if they don't have them they going to tell me I can get these other ones blablabla
is what I'm afraid of
KCRovert on 2009-03-05:
Okay, now I'm confused. You're complaining about something they haven't done, but you think they might at some point??

Suggesting an alternate item is not immediately "bait & switch". If they don't have the item you ar looking for, and they suggest an equal alternative, that's not "bait & switch". However, if they don't have the rims you are looking for ($800, for 4 rims I assume) and suggest an alternate that costs $1,600 for 4 rims....then yes, that could possibly fall under "bait & switch".
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Tire Tricks
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WARWICK, RHODE ISLAND -- My son went to Pep Boys after waking up to a flat tire. They sold him a new tire ($93.00). As he was paying, the technician came in carrying his tire and said "it's a valve stem". The manager gave him a go away hand motion and that was it. After my husband found this out, he took my son's car back to the store to get my son's old tire back to have it repaired elsewhere-but guess what. My husband was told that they no longer had the tire. It's sad that a business would take advantage of an 18 year old going to college, working for a fast food restaurant and soon to enter military service.

Disgusting... I hope they close.

Never go to Pep Boys in Warwick, R.I.
     
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Anonymous on 2008-07-21:
Pep Boys are truly the bottom feeders of auto repair.
Anonymous on 2008-07-21:
I like how at Pep Boys a tire that's advertised at $100.00 really runs you about $135.00 after they charge you for the stem, balancing, and a MANDATORY road hazard package. Screw that mandatory crap! The real kicker is that they will charge you a disposal fee if you take your old tires with you. What the hell is that for? They aren't even disposing them!
Screw those stooges!
Anonymous on 2008-07-21:
C2O - I like the way you RAGE against machine.
Anonymous on 2008-07-21:
Not to be critical, but this is why it's always a good idea to try to put some air in a flat tire. That way one can listen for the hissing noise to see where it's leaking. If it's in the tread or a valve stem, then the problem is repairable. Last time I had a leaking valve stem on a tire, I took it to Pep Boys and they replaced it free, even though it wasn't one of their tires.
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Horrible Customer Service
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SYRACUSE, NEW YORK -- Well everyone there when I call to find out about my order of a rim that I had ordered about 2 weeks ago today, passes the work onto someone else and so on and no one ends up helping me they tell me to call back at a later time and the same stuff goes on. They use the holidays as an excuse but yet I ordered some other parts for my car from other sites a week later and I have already received them. The reason I need to order a rim is non sense also they wouldn't put my tire on without me buying a rim.

But the rim I had on my car was perfectly fine and it doesn't let any air out of the tire but yet Pep Boys says it will. All in all terrible service all around the store. This place is a joke this was my first time shopping there thinking it was good but it isn't and I will not go back there again
     
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Principissa on 2008-01-10:
I hope you didn't talk to them the way you type, none of this makes sense.
bargod on 2008-01-10:
Gotcha,clear as mud.
spiderman2 on 2008-01-10:
I would vote for the fact that they couldn't understand what the heck you were talking about.
jktshff1 on 2008-01-10:
from ny...no one can understand them.
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Couldn't be more please
Posted by on
CICERO NY -- I went into the shop shortly before they were closing on a Sunday, but they fit me in and fixed my problem so that I was safe to drive again. They told me about some other parts that needed attentions, some I already knew about but didn't have the time to get the car in a shop. They did not try a hard sell or scare tactic, but wished me a good evening. I will definitely go back every time my car needs work.
     
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Skye on 2010-12-26:
What did they do for you? Details would be helpful.
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