BAYSHORE, NEW YORK -- MAJOR ISSUE: Had four new tires installed. Got to my car they said it was done. Something told me to check all four tires. Turns out the right front wheel was a different size than the rest!!! It was a 60 when it should have been a 65.This could have resulted in an accident or transmission issues. When I told the guy he says "oh I hate when that happens." Really? Turns out they didn't have my size in stock. They had to send a driver to another store to get one. So they tried to pull a fast one on me but I was smarter. Wound up taking 2.5 hours!
Also, the price they quoted me on the phone was different than when I went into the store. They try to add a wheel alignment even if you don't ask for it. Be careful and stand by the bay door and watch them. Make sure they use a torque wrench on ALL your lugs!!!!
CHARLOTTE, NORTH CAROLINA -- I bought tires in Charlotte, NC, for my 1999 Plymouth Breeze and thought I was getting good service - boy was I wrong!!! I had the tires for two days, when I ran over a bolt and got a flat tire. I did call Pep Boys and told them about what happen and they told me to bring my car in and they will take care of it. Well, once I was at Pep Boys, they took out the bolt and put a plug in it (it was my front right tire), they didn't even put the plug in correctly, because I have to put air in my tire every couple of days. I did ask about a new tire and they told me that I did not ask for their road hazard program.
Well, how can I ask for something that I had no idea was offered. So, after spending $200.00 dollars on two tires and getting very poor service, I WILL NEVER spend any money there and will tell family, friends, and anybody who will listen to me to never to buy their products and/or services!!!!!
LINDENHURST, NEW YORK -- I brought my 2006 scion xb to Pep Boys in Lindenhurst, NY for what I thought was a very simple job. Lo and behold they destroyed a $1,400.00 pair of axis rims. These rims went into the shop in perfect condition minus your normal 30,000 mile wear. When they pulled my car up to the front for me to inspect it was not in that condition anymore. I guess I learned my lesson by going to such a shop. When I told them what happened they all tried to say that the damage was already on the car. I am no idiot.
I could clearly see where the impact wrench slipped and gouged the crap out of the back rim, but believe me if that was all that happened I would be okay with considering the other damage gets worse. Please, if you took the time to read my review and I could at least stop one person from going there then this was worth it.
COLORADO SPRINGS, COLORADO -- First, I encourage this complaint be sent to main office for review. I went into Pep Boys for an alignment, 4 new tires, and fuel filter change on 11/07/09. What I got was a fuel filter change, a tire rotation at my request after I was informed that I needed extensive work conducted with a labor estimate of 978.88 and no parts estimate. I was told it would be Monday for this estimate; no call ever came. I had explained I needed these repairs done before I deploy to Afghanistan to ensure all my vehicles are in safe operation for my family. The next morning I woke to get the newspaper and noticed two missing center hub caps.
After checking the other side the other two were barely attached. After calling and speaking to the store that morning the lady kindly let me know that the service technician remembers replacing them on properly. She told me she had to transfer me to the service supervisor after I expressed my disappointment in her response. Funny, I remember specifically asking for this person in the first place. A moment later she came back on the line and said the person I needed to speak to was very busy and he would get back with me (she would not leave me a name). No return call.
What really started the whole mess was when the store representative wrote up my initial estimate and she picked the tires she thought I should get priced over $150 a piece without asking if that was what I wanted. My wife would have been really taken had I asked her to take the vehicle in for repairs. What can be done about this type of service when we have to trust these mechanics?
WEST HARTFORD, CONNECTICUT -- Did you ever go to a store to purchase tires and be told you had to have the car with you or they could not honor the price quoted? Well the West Hartford CT Pep Boys store told me just that. They refused to sell me not four but eight tires they had quoted with balancing, mounting, alignment, stems and on and on without getting my car on their rack right there. I told them my wife and daughter would be in the next day to have these tires installed but they wouldn't sell me the tires unless I agreed to take all the tires with me and pay additional when the cars were there.
I had agreed to all of their charges but when I pressed, they said that in case they found something extra that needed to be added when my car was on their lift, they had to be sure I would agree to the additional charges. Sound like a scam to you? It sure fits like one to me. STEER CLEAR of these scam artists.
NEWINGTON, CONNECTICUT -- We went to Pep Boys in Newington CT to purchase 2 tires. Since the tire on our car was flat we could not drive the car in. We brought the flat tire and rim with us. They mounted a new tire on the rim at no charge. They charged us $7.00 to carry out the second tire and mount it ourselves. Never have I heard of such a thing. When I questioned the manager he said that was company policy and could not give any reasonable explanation. Pep Boys website does not even give an email address to write to them. I will never go to Pep Boys again.
Against my better judgment, I went to Pep Boys on a Saturday afternoon. I needed tires replaced, and I specifically asked if they could do the replacement in 30 minutes. They said yes. 30 minutes later, we were still waiting for our car to enter the one available bay. We left. We then went to a small neighborhood tire shop, which did the replacement within 15 minutes at a better price and similar quality. I don't trust chain repair shops. I would rather deal with a neighborhood shop which has a personal investment in the community, and is not pressured to meet corporate and shareholder revenue expectations and projections.
ASTORIA, NEW YORK -- Big name but very poor service. I am talking about 21st and 39th ave in Astoria, Queens. ** sounds like a nice man until you pay, however, he'll laugh after your car is done. So if that manager is laughing can you imagine what kind of service you've got. We changed tires, struts. In one month, the back tires were gone. We went back still in the 90 day warranty, and they laughed at us saying there was nothing he could do. If you are looking for a bad experience, pass by and look for him. When we took the car back, they called us giving an estimate on all the parts that got ruined, they did not honor the warranty. We were treated badly after spending more than 800 dollars there.
I always thought a big name company would be secure, but PEP BOYS (not generalizing) 21st street, DO NOT TRUST it.
SPINGFIELD, MASSACHUSETTS -- I needed my tires changed from winter to summer and also needed an alignment, so since I bought the winter tires from Pep Boys I figured they could handle the job. Well to make a long story short I was the first customer in the morning and it took them 4 and 1/2 hours, and when they were finished I paid and went outside to get my car and noticed my rims were scratched all over. And when I drove my car the alignment was worse than before, so went back and told the service manager all what happened. He denied the marks were from them and argued with me for almost an hour about the alignment until he sent one of his "service techs" with me on a test drive.
His "service tech" agreed the alignment was done improperly to the service manager, and well after 7 painstaking hours and two alignments later he refunded my 69.99 and still denied the damaged was caused by them. And I lost a whole day's pay because of them. Thanks for nothing Pep Boys.
MONROEVILLE, PENNSYLVANIA -- I went to Pep Boys three times because the tire guy was off and no one else could help me. Finally, after waiting in line for twenty min, the tire guy told me to come back the next day, they would have my wheels in. Then I called to make sure that they came in so that I didn't waste another trip to the store.
They said that my rims got sent to another store. Then called me to say that they could have them in for Friday. Now they can't get for another three weeks. When the sale is over and they are advertised these wheels in my size in the first place. I HATE THIS STORE, I WILL TAKE MY MONEY ($800) ELSEWHERE. Whatever happened to great customer care?