Excessive Prices & Rip off
MIAMI, FLORIDA -- My car engine heat light was really hot so I took it to Pep boys on 57th Ave Nw 167th Miami, Fl, they charged me for a $35 checkup & later had charged me $496 & told me it was because of the thermostat, ... read full review2 Replies - Latest reply on 03/25/2009
SPRINGFIELD, MISSOURI -- I went in for an oil change, they did not check fluid levels of anything and charged me the full price. Immediately after leaving I had a coolant leak. I took it back and they said they had to charge me to test the coolant system. They did not even pull it in and came back saying I needed a new radiator and it would be 600 or so bucks and it was not their fault.
2 Replies - Latest reply on 01/19/2013Add reply
I asked how they did not see it when they did the service and they said it must have blown a seam in the radiator when I left. They are scamming to the highest degree and no one should trust them for even the simplist of procedures.
Rip Off Artists
E. PROVIDENCE, RHODE ISLAND -- I started my business with them by stating I've been taught to ask, whatever gets replaced on my vehicle, I want in a box when I pick up the car. I needed brakes. Long story short. 3 Days later, and $685. ... read full review9 Replies - Latest reply on 11/23/2008
Dishonest Service Work
EVANSVILLE, INDIANA -- I notice a small amount of antifreeze on my garage floor. I do most of the mechanic work on my car and truck. So I started checking for the leak. Checked radiator, radiator hoses, heater hoses, coolant ... read full review4 Replies - Latest reply on 02/18/2012
Pep Boys Tire Service Rip-off Scam
LOUISVILLE, KENTUCKY -- In April 2008 I had a flat and took my vehicle to Pep Boys to have it fixed. I was told there was a hole in the sidewall and it couldn't be fixed and must be replaced. New tire $135.00.
I was also ... read full review1 Replies - Latest reply on 10/30/2008
Customer Service is BAD!
INDIANAPOLIS -- I went into the store to order a bra for the front end of my car. There was a lady and a man helping me. The lady knew what she was doing the man however did not. He didn't want to take the time to find ... read full review2 Replies - Latest reply on 03/14/2012
Bait and Switch
ELGIN, ILLINOIS -- This week I received a sale flier from Pep Boys and on the front page was a brake service ad "starting as low as $79.99 (after $20 rebate). This was for a brake pad with a lifetime brake pad warranty. ... read full review11 Replies - Latest reply on 10/15/2012
Jacked Up My Car
CHATTANOOGA, TENNESSEE -- I brought my car into Pep Boys for four new tires and an oil change. Easy things right? When I dropped off my car I specifically mentioned that the windshield wiper fluid was empty and was told that ... read full review9 Replies - Latest reply on 01/19/2012
I went to change my tire. Pep boys behaved as if they are the only shop in US which sells tires. May be this is a problem only with Pep Boys in Central Avenue, Schenectady, NY. Its not only with me. even my friends had similar bad experience. 2 Replies - Latest reply on 11/12/2009Add reply
STERLING HEIGHTS, MICHIGAN -- Well at 1:30 on a Sunday I took my car back for warranty service on the breaks that I got just 1 month ago. At 3:00pm on Monday I still had not heard from them, so I called. First call they told me they would call me back and then never did, second call made 1/2 hour later and they had not even looked at my car yet. Back and forth phone calls and now they cannot find my keys. At 5:00pm Monday they had my car on the lift and it's now 6:39pm and I still have not heard anything from anyone. I also asked on Sunday if they park the cars in the bays at night and they said "yes" I have a high theft car and without keys I guess it sat outside all night in the huge thunderstorm that came though the same night. It's pretty bad when you tell your friends what is going on with your car and not being car mechinac's they know what it is, and Pepboys still hasn't. I know what's wrong and they don't! DON'T GO THERE! I'm going to let them keep my car for as long as it takes for someone to call me about my car, I bet I will wait a long time! Or I'm going to get in after hours and they can wonder where it went!!!!!!! HORRIABLEAdd reply
PROVIDENCE, RHODE ISLAND -- My 20 yr old daughter saw a sign out front for "$20 oil change" and stopped to get it. They told her that price was for the "cheap oil" and her Hyundai Accent required the "good oil" for $32.95. Then ... read full review7 Replies - Latest reply on 02/19/2009
SAN DIEGO, CALIFORNIA -- On 12/02/06, I purchased 4 new tires for my car, paid for everything even the road hazard warranty, when it come time to have the tires rotated I first was told that I had to leave the car for at least ... read full review7 Replies - Latest reply on 01/05/2008
Pep Boys = Rip off Boys
CHICAGO, ILLINOIS -- Brought my van in last week because although it was running well it hesitated a few seconds when accelerating. Other then that it was perfect but I wanted it to be corrected.
After 5 days they called ... read full review9 Replies - Latest reply on 10/07/2008
Careless Service to Customer
VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear ... read full review1 Replies - Latest reply on 06/24/2013
HOLLYWOOD, FLORIDA -- I needed new tires, I decided to try Pep Boys. I was pleased in the beginning, they found the tires that I wanted, it went downhill from there. It was expensive for starters, 850 dollars for a mazda3. It took them almost 5 hours to complete the job, and once they were done and aligned it, the car completely pulled to the left. I came back, they rotated the tires, still had the problem. The next day I went to Firestone, they said the tires had a defect, so I went back to Pep Boys and I told them what Firestone said, they refused to admit that the tire had a defect. They replaced all 4 tires, I haven't had a problem until today, its been 5000 miles since I got their tires and now I need new ones. I went back to them and said they can't give me new ones, they blamed it all on me.Add reply
GLASSBORO, NEW JERSEY -- Pepboys is a bunch of con artist. My heat was acting up so I took it to them while my mechanic was out. I wait for an hour on what's the problem and they tell me 2000 to repair my heat along witb other things that need to be done. Apparently my water pump, oil, and holes in my radiator and hoses. Well firstly I got a new timing belt kit with everything about two months ago about a month ago got an oil change. I take it to my mechanic its a FRACTION of the price and of course my radiator and everything else is fine.
2 Replies - Latest reply on 11/09/2012Add reply
Oh don't forget the 3 days to fix my car if it was at Pepboys and they said labor would go up the longer it was there. Never go there !!!!!!!!