COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this is after they confirmed on Thursday that they did have them. Impatience and time constraints got me to buy a set of Definity tires, a Pep Boys name brand, which seem like decent tires for the most part.
10 months later I stop in to get the tires re-balanced. Being told that guys were sitting around waiting for work, I rushed over there to find 2 cars in the parking lot and 1 in the garage on a rack. At the time I purchased the tires, I replaced the rear wheel bearings, and the brakes all the way around. I have worked on cars for 35 years doing everything imaginable...head gaskets, transmissions, drive axles...the works. And, I went to school for it.
After 90 minutes they tell me that because my golf "bounces" in the rear, the tires are "cupped", causing the vibration I felt. They went on to tell me that my rear wheel bearings are "really bad", and that one front bearing is gone too. They then hand me an estimate for $742. I would suspect, and expect, that once on the rack, they would be back telling me I need $800 worth of brakes...the ones I did 10 months ago. If all of this sounds reasonable, then by all means this is the place for you. Personally, I wouldn't let them work on my sons 20" bike. Good luck! And remember...caveat emptor!
CULVER CITY, CALIFORNIA -- Well I went in for an alignment, added an oil change. They started with the oil change. After 2 hours and still in the oil change I told them it was the slowest oil change I ever had. The manager overheard me, tell the asst. manager and offered to give me 10 percent off the bill. I thank him. Then after the alignment the asst manager gave me the bill and took off 2 dollars off 186 or 184. 10 percent is 18.60. I said, "You told me the total was 186." She said, "I took 10 dollars off the alignment." I guess if she did she added 8 dollars to something else. Well in case they don't know that's one and a half percent, not ten.
DALLAS, TEXAS -- I went to the Pep Boys in Dallas. Wasn't from there so didn't know where else to go. My battery was bad, they tried to say I needed an alternator but I had just had it checked the week before so I knew it was good. I told them to just put the battery on and I would have it checked again when I got back to my home town... Had it checked and it is fine. There was two other people in there at the same time with battery problems and they told them the same thing! They are not doing people right.
SANTEE, CALIFORNIA -- I arrived at the Santee, CA location for my appointment on Monday. Your representative looked at their computer and requested when I had made the appointment. I was then informed that the technician who does air conditioning won't be in until Saturday!
It was fairly obvious this was the first time the appointments were checked. If the appointment had been checked earlier, I could have been called. This is poor customer service. It would appear you need to update your website so that occurrences such as this would not be allowed. That is, if a technician is not available, do not let the appointment be scheduled.
ONLINE SERVICE, PENNSYLVANIA -- Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don't tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them by following Monday so I called them. Waiting online for them to answer is a real fun experience. The person who answered said they would check and call me back, what a joke. Had to call two more times only for them to be delivered the following Thursday. They were not in stock and they can't tell if an item is in their inventory or not. Pretty sad in the modern world.
HEMET, CALIFORNIA -- Went in with noise coming from? They did our bearings (at $550), then sent it home like it was fixed. Didn't even bother checking to see if the noise was still there. The next day I brought it back and had one of them jump in while I drove around the parking lot and he said something was rubbing. They put it back up on the rack and checked their work and said one of the bearings was dry, guess they don't pack them when they put them in!
That didn't work so the did a brake inspection and said it was the brakes so they did the brakes ($300), sound still there. Then they told us they checked the rear end and they found shavings and no oil. We need to repair the differential rear end, they don't do that. Wanted to send us to another shop, we went to Jimmy D's and they checked it, rear end is fine, no shavings, center bearing was out. Guess they couldn't see it right in front of them. Never figured out where the shavings came from. Will NEVER go back to Pep Boys again.
INGLEWOOD, CALIFORNIA -- I went to Pep Boys to purchase a tire repair kit. I asked a tech representative standing by the entrance and was told where to look. I went to the location. As I began to look at the choices another older tech representative called out to me from the far end of the isle in a disrespectful tone; asking if I needed help. His tone towards me was extremely rude. He spoke to me as if I were an undesired animal. I am a retired Electromechanical Engineer of one of the country's largest defense contractors - 38 years. I enforced the 3-strikes rule and this local Pep Boys has just been fired.
ROSEMEAD, CALIFORNIA -- When I took my car for oil change, they told me my Axial of front tire has problem, need to be change. At that time, he told me part $76 and workers $104. After they fixed my car, they told me workers were $176 plus parts. I asked me to show me the quote. They wanted me to proof but they did not give me the quote in paper before the repair. They are not honest. After a week, my car has another problem. Hand brake is not working. I go to another mechanic shop. They told me someone did not put back my brake at all. Don't trust Pep Boys.
PENSACOLA, FLORIDA -- I wish we could thank Pep Boys in Pensacola but they have cost us a fortune. Started with 350 estimate that by the end cost 1123.21 after getting 10% Military discount, for a leak in the rear differential, they said need new axle and all new seals they had the 98 blazer for 3 days. Drive to Panama City, smell something burning. Stop at Pep boys that said the gasket was pinched and install incorrect without RFV or something and out off rear oil, they said they fixed with no leaks after a day under warranty great right.
The next day drove to Tallahassee and back to Panama City, started leaking again. Took it in, they said out of oil that the front seal of the rear differential was leaking and that it just started and was not covered by the $1123.21 in seals and labor cost that they would have to take it all apart again, but for the one seal it would only cost $300.00 for being a return customer. I said "wait I want to shop around" and I did today to find that if I go somewhere else I void the warranty "Pepguard warranty" that I paid 136.83 for.
Now what do I do. Pep Boys will not call me back except the Pensacola store who said he would have a talk to the mechanic. That does me no usefulness here in Panama City, Just coincidences it was not leaking in Pensacola, the next day not leaking in Panama City when they fixed the rear gasket from Pensacola and said it was out of fluid but two days later it is leaking and out of fluid again. I am not that much of a believer in coincidences.
COLUMBUS, OHIO -- $1500 to get my air conditioning working, after 2 attempts. They replaced a radiator fan, with dual fans. One of the fans never came on from day 1 causing my car to overheat while sitting at traffic lights with A/C on. Took it back for 2 straight weekends. My car just sat there. When questioned they were overwhelmed with business and sorry about my inconvenience.
I would need to get a rental car and leave mine there for the week until they could get to it. Also anytime I've gotten anything done there, they tack on the $29.95 extended warranty, without my knowledge. Got my money back but you know they have just become total ripoff shop. It's too bad because they were at least OK before. So much business, now it's screw you. We'll see how long this screw you thing will last for them.