Pep Boys - Page 4

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1.8 out of 5, based on 39 ratings and
131 reviews & complaints.
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Oil Change Overcharge
Posted by on
Rating: 1/51
RIVERDALE, UTAH -- After retrieving a Pep Boys Coupon for a $20 oil change off the internet, I took my car in and showed them my Coupon. The sales person asked if I wanted to purchase a mileage improver package for an additional $10. I agreed and when I went to pay they charged me $46 which should have been $32 with tax. They did replace a fuel filter but did not ask me for permission to do so. I hate bait and switch tactics and will never go back to Pep Boys. Too bad they will screw over a customer once to make a few extra dollars and lose a customer forever.
     
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Additional Limited Extended Labor Warranty. Is It Legal?
Posted by on
Rating: 1/51
SIMI VALLEY, CALIFORNIA -- I went to Pep Boys Simi Valley to have my P/S pressure hose (steering) remove and replace because of the leak. Aside from the cost of labor of $245.80 for removing and replacing the pressure hose, Pep Boys added what they call Pepguard Limited Extended Labor Warranty for an additional $36.47 making total labor cost of $282.27. They said that the additional $36.47 is a warranty in case the work done by the mechanic is not satisfactory, I can return the car without any labor cost. I feel I am being rip off so I asked information from a Nissan dealer and got an information that they do not charge their customers additional labor warranty. I requested Pep Boys to return to me the amount of $36.47 which they did. However, the following day, I found out that the pressure hose is still leaking.

I called Pep Boys and told them about the matter and inform me since I do not have a labor warranty anymore, I have to pay again the labor for repairing the job that their mechanic did not do his job well.
     
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FoDaddy19 on 2013-10-23:
Much is going to depend on what's stated on the release when you got the car back, and paid for the work done. More specifically what their stated labor (if any ) says. It does sound *very* shady to me though. One would think that there would be at least some kind of implied warranty when it comes to the labor.
Soaring Consumer on 2013-10-24:
Dispute the charge on your credit card, you shouldn't have to pay additional money to guarantee that the job is done right.
Paul on 2013-10-24:
This complaint helps support my view that taking a car to Pep Boys for service is the equivalent of taking it to WalMart - a really bad choice. The "extended warranty" is a ripoff in any event - not being willing to correct their error sounds like a ripoff as well. Sorry this happened to you.
cmthru on 2013-10-24:
If the hose is still leaking then Pep Boys has an obligation to fix it properly without additional charge to you. Essentially you paid already for a fix and it was not fixed correctly.
BigAl on 2013-10-25:
It is possible that your hose is not the problem and here lies a problem consumers have when they have work done to their car. Many people in your situation will assume what the problem is and ask to have it replaced. The repair shop does what you ask but that does not solve the problem. It is better to state your problem (leaking fluid) and ask to have it repaired. If they tell you that you need a new hose and that does not fix the problem then you have recourse against them. I seriously doubt that the new hose is the problem.
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Time and Money, You'll Need Both!
Posted by on
Rating: 1/51
COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this is after they confirmed on Thursday that they did have them. Impatience and time constraints got me to buy a set of Definity tires, a Pep Boys name brand, which seem like decent tires for the most part.

10 months later I stop in to get the tires re-balanced. Being told that guys were sitting around waiting for work, I rushed over there to find 2 cars in the parking lot and 1 in the garage on a rack.

At the time I purchased the tires, I replaced the rear wheel bearings, and the brakes all the way around. I have worked on cars for 35 years doing everything imaginable...head gaskets, transmissions, drive axles...the works. And, I went to school for it.

After 90 minutes they tell me that because my golf "bounces" in the rear, the tires are "cupped", causing the vibration I felt. They went on to tell me that my rear wheel bearings are "really bad", and that one front bearing is gone too. They then hand me an estimate for $742. I would suspect, and expect, that once on the rack, they would be back telling me I need $800 worth of brakes...the ones I did 10 months ago.

If all of this sounds reasonable, then by all means this is the place for you. Personally, I wouldn't let them work on my sons 20" bike.

Good luck! And remember...Caveat Emptor!
     
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cmthru on 2013-10-08:
They confirmed having in stock the tires you ordered then they didn't have them. Unless I was desperate for new tires I would have demanded a refund. Then gone elsewhere.
kihlmenow on 2013-10-09:
You are correct, and you have described my situation at that time exactly...desperate. If I save one person from a similar experience, I'll feel better...some.
Kihlmenow on 2013-11-03:
An update to my experience with Pep Boys with tires, balancing and repair work. I have now obtained 2 other opinions on the condition of the wheel bearings they wanted to replace...no one else thinks they need replacing. I ended up going to Walmart and they balanced the tires perfectly. Vibration is gone. From what I was told, I would almost believe that Pep Boys removed any weights used for balancing to make the ride bad enough to get me back for the repairs they want to sell me.

Despicable, dishonest...what a bunch of losers. I wouldn't buy a screw driver from that place.

Good luck
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I Guess Pepboys Doesn't Think Customers Know Math
Posted by on
Rating: 3/51
CULVER CITY, CALIFORNIA -- Well I went in for an alignment, added an oil change . They started with the oil change after 2 hours and still in the oilchange I told them it was the slowest oil change I ever had, the manager overheard me tell the asst. manager and offered to give me 10 percent off the bill. I thank him . Then after the alignment the asst manager gave me the bill and took off 2 dollars off 186 or 184. 10 percent is 18.60 . I said I you told me the total was 186 she said I took 10 dollars off the alignment. I guess if she did she added 8 dollars to something else . well in case they don't know that's one and a half percent not ten.
     
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nikalseyn on 2013-09-22:
Blame the public schools and parents for not teaching kids math anymore. You wouldn't believe the number of kids I have interviewed over the past few years who couldn't determine 10% of a dollar if their life depended on it. They simply have no idea of how to figure anything, either in their head or on paper. Clueless. Always hire the older applicant. Then you have a chance getting someone dependable and with some skills and common sense.
James on 2013-09-23:
Wow, nikalseyn, I hope I never interview with you for a job. You always hire the older person because younger people are all clueless? I work with plenty of young people who are much brighter than the older people I work with. People like you are what's wrong with this world...insulting and demeaning to the younger generations.
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Very Bad Experience!!!!! They Tried to Scam Me
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I went to the Pep Boys in Dallas, wasn't from there so didn't know where else to go. My battery was bad, they tried to say I needed an alternator but I had just had it checked the week before so I knew it was good, I told them to just put the battery on and I would have it checked again when I got back to my home town.....Had it checked and it is fine. There was two other people in there at the same time with battery problems and they told them the same thing! They are not doing people right.
     
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Poor Customer Service
Posted by on
Rating: 1/51
SANTEE, CALIFORNIA -- I arrived at the Santee, CA location for my appointment on Monday. Your representative looked at their computer and requested when I had made the appointment. I was then informed that the technician who does air conditioning won't be in until Saturday!

It was fairly obvious this was the first time the appointments were checked. If the appointment had been checked earlier, I could have been called. This is poor customer service.

It would appear you need to update your website so that occurrences such as this would not be allowed. That is, if a technician is not available, do not let the appointment be scheduled.
     
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Worst Online Purchase Experience
Posted by on
Rating: 1/51
ONLINE SERVICE, PENNSYLVANIA -- Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them by following Monday so I called them. Waiting online for them to answer is a real fun experience. The person who answered said they would check and call me back, what a joke.

Had to call two more times only for them to be delivered the following Thursday. They were not in stock and they can’t tell if an item is in their inventory or not. Pretty sad in the modern world.
     
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JAKFK on 2013-04-26:
I pretty much try and avoid buying anything online if at all possible, with very few exceptions. Most companies ask you to pay up front, and then your money and time is at their mercy. I always like to see first hand what I am buying, and only then do I hand over the cash.
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Don't Trust Them to Diagnose Your Problems, Take It Somewhere Else.
Posted by on
Rating: 1/51
HEMET, CALIFORNIA -- Went in with noise coming from? They did our bearings, (at $550) then sent it home like it was fixed. Didn't even bother checking to see if the noise was still there. The next day I brought it back and had one of them jump in while I drove around the parking lot and he said something was rubbing. They put it back up on the rack and checked their work and said one of the bearings was dry, guess they don't pack them when they put them in!

That didn't work so the did a brake inspection and said it was the brakes so they did the brakes, ($300) sound still there. Then they told us they checked the rear end and they found shavings and no oil. We need to repair the differential rear end, they don't do that. Wanted to send us to another shop, we went to Jimmy D's and they checked it, rear end is fine, no shavings, center bearing was out. Guess they couldn't see it right in front of them. Never figured out where the shavings came from.

Will NEVER go back to Pep Boys again.
     
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Rude Technical Service Employee
Posted by on
Rating: 1/51
INGLEWOOD, CALIFORNIA -- I went to Pep Boys to purchase a tire repair kit. I asked a tech representative standing by the entrance and was told where to look. I went to the location. As I began to look at the choices another older tech representative called out to me from the far end of the isle in a disrespectful tone; asking if I needed help. His tone towards me was extremely rude. He spoke to me as if I were an undesired animal.
I am a retired Electromechanical Engineer of one of the country's largest defense contractors--38 years.
I enforced the 3-strikes rule and this local Pep Boys has just been fired.
     
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FoDaddy19 on 2012-10-31:
"I enforced the 3-strikes rule and this local Pep Boys has just been fired. "

I only counted one strike. And even that was an employee asking if you needed help.
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Cheating
Posted by on
Rating: 1/51
ROSEMEAD, CALIFORNIA -- When I took my car for oil change, they told me my Axial of front tire has problem need to be change. At that time, he told me part $76 and workers $104. After they fixed my car, they told me workers were $176 plus parts. I asked me to show me the quote. They wanted me to proof but they did not give me the quote in paper before the repair. They are not honest.

After a week, my car has another problem. Hand brake is not working. I go to another mechanic shop. They told me someone did not put back my brake at all.

Don't trust Pep Boys.
     
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trmn8r on 2012-10-07:
Do you mean your axle? Replacing an axle could take a few hours, and maybe $176 in labor.

That said, I wouldn't trust Pep Boys to empty an ashtray - you're better off anywhere else. Except WallsMart, that is.
CowboyFan on 2012-10-08:
Whenever you take your vehicle in for oil change, they will attempt to find something else wrong with it. That is why they do the 400 point safety inspection. Regardless of what they say needs to be done, don't.

Take your time, go to an independent shop you trust, or just wait until it is a problem. Garages try to keep cars perfect because it makes money for them. In the real world, many of the things they say need to be done simply do not need to be, e.g. turning brake rotors ever time pads are changed.
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