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Over Priced
Posted by Shondawilliams9 on 08/15/2012
STONE MOUNTAIN, GEORGIA -- My car broke down and I could not move it. So I got it towed to Pep Boys because it was less than a mile away from my house. I got it towed on Wednesday. I called customer service before my car was towed up there and was informed that I did not need to come and they would call me and let me know what was wrong. I did not receive a call that day.

On Thursday I called and was told they had not checked my car yet but will give me a call by the end of the day. That did not happen. Finally on Friday I was able to talk to someone who was a mechanic. He told me no one told me anything about car or did not have contact info for me. Smh. So he tells me its my ball joints and at the cost of labor would be around 200. And altogether with the towing the cost will be 436.

The labor was $100 hr which equaled $333.30. Limited warranty that I did not ask for $50. Shop Fee $35. Suspension Evaluation $20. Towing was lowered to $20. Parts 78.72. And when I picked up my car they did not give me an explanation on what caused it or whats needed to prevent it. WILL NEVER RETURN!!!!
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Posted by trmn8r on 2012-08-15:
This is only my personal opinion, but I wouldn't ask Pep Boys to try to put together a model car, let alone a real one. I've experienced ineptness at the parts counter, and if they can't do that right my guess would be it is worse in the service area.
Posted by jonthethird on 2012-08-15:
Ball joints keep the front tires inline and attached to the car. They do wear out.

The amount you paid seems pretty fair, from my experience.
Posted by Mobiius on 2012-08-16:
I agree, Pep Boys uses cheap parts and tools and overprices thing at a ridiculous level.
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Pep Boys Is Responsible for Totaling My Car & Nearly Killing My Family
Posted by Damianfoley on 07/04/2012
SALEM, MASSACHUSETTS -- One of the Pep Boys drivers, who works for the Salem, MA location, blew through a red light and totaled my family's car. They nearly killed my husband and 2 small children. Pep Boys has a cheesy insurance company and we cannot get anyone to talk with us, let alone cooperate with us.

We called Pep Boys location in Salem, MA to discuss this w/the manager and he hung up on us. The Pep Boys driver received 3 citations and one of them was "driving to endanger". We have witnesses and the policeman on the scene told me husband that if the accident happened a second later, my husband and our children would be DEAD. We need Pep Boys' insurance company to pay for a rental car (now that we don't have one) and we need them to pay the related medical bills.

We are forced to pursue legal action. I really wish Pep Boys would run a thorough background check of the illiterate people they hire. The driver who hit us is known to the police and is a drug user. Please be careful when you deal with this company, and avoid the Salem, MA location because you are dealing with uneducated low-lives.

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Posted by trmn8r on 2012-07-04:
Your insurance company should be dealing with Pep Boys' insurance company, I believe.
Posted by jktshff1 on 2012-07-04:
Trm put it right.
Posted by ok4now on 2012-07-04:
First of all count your blessings that you were not killed. Secondly you need a very aggressive attorney to go after these toads. What did you hope to accomplish by calling the store manager? Did you expect him to admit guilt and give you a rental? This is far above his job title, a good attorney will go after the corporate office for compensation.

Be prepared for a long drawn out legal battle, this is only the beginning. Just over 3 years ago my wife was rear ended while stopped at a red light and sustained neck, back and leg injuries. Our lawyer had to fight two different insurance companies that used every delay tactic in the book. Finally after a 3 year battle they had to pay up big time. I sincerely hope that you don't have to go through this.
Posted by jktshff1 on 2012-07-04:
Well put ok
Posted by onlooker on 2012-07-05:
OK is correct - this will need good legal rep, and is insurer to insurer long drawn out issue. Be patient, do not talk to Pep at all - once the accident happened they can't speak with you or make any agreements with you. Like trmn said - your insurance company should be working with them. You need to be on your insurance company to take care of your current needs.
Posted by CowboyFan on 2012-07-05:
If you don't have rental insurance on your own policy, you will initially have to pay that yourself. If you don't have collision coverage on your vehicle, you will have to initially pay for another car yourself. That is the advantage of buying those coverages under your own policy. Even if you ultimately recover these moneys, you will be out of pocket till you do.

Since the OP mentioned medical bills, I assume there were injuries. This is where contacting a personal injury lawyer should be one of the first things you do. They can explain the law to you and file suit, if necessary. While you may have years to do so, I would be going down there today if I were in this situation.

Posted by Gina on 2012-08-02:
Right on!
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Pep Boys on McKnight Road Tried to Make Me Pay for Nonexistent Problem
Posted by Rolandas.miseikis on 07/02/2012
PITTSBURGH, PENNSYLVANIA -- I left my car at Pep Boys, 4571 McKnight Road, 15237‎ for a state inspection. An hour later Ricky from Pep Boys called to tell me that the "check engine" light is on and it will cost me $90 to diagnose it. I asked what is the error code and all he could tell me was that "it gives us an idea where to look at" and that I really need to pay for it. I refused to pay for the diagnosis but was still forced to pay ~$30 for the failed inspection.

When took the car home and googled the error code I found out that it is a coolant temperature issue, which could have a number of possible causes, none of which seemed worth $90. Long story short, I checked what I could (temperature sensor, thermostat, etc), couldn't find anything wrong with it, reset the "check engine" error, used the car for about 2 weeks / 500 miles, and took it to another place for the state inspection. It passed the inspection without issues and 2000 miles later the "check engine" light is still off.

I can't help but think that Pep Boys mechanics triggered the error code somehow - unplugged the sensor perhaps? Such attempts to coerce customers into paying for fixing nonexistent problems is disgusting. Even though my financial loss in this interaction was small (the cost of the failed inspection), I will stay away from Pep Boys from now on and will advise anyone I know to do the same.
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Posted by trmn8r on 2012-07-02:
This indeed sounds suspicious, based on what you have written. One thing you didn't mention is if the "check engine" light was on before you went for inspection - I am guessing based on what you wrote that it was *not*. If that is the case, I would reach the same conclusion as you - they intended to take you for a ride.

Your bottom line I wholeheartedly concur with - I would never, ever, take my car to Pep Boys for service. Sorry, Manny Moe and Jack.
Posted by Starlord on 2012-07-03:
Why is it that the people doing the reviews are free to speculate on what the cause of their complaint is, but the member sd are B888ed out for so-called 'unwarranted speculation on what they might have done to deserve the problem.' I commented on a report that the OP ststed he thought the workers in a shop drove his car into sometihing, which caused the tire to blow a distance from the shop. I said he could have hit something on the road, unknowingly. It can happen, a friend of mmine lost all his gas once whe a piece of pipe punctured his gas tank. Not only did they remove my comment, but sent me a nasty gram. I did not speculate on anything the OP might have done to deserve a torn up tire, but he specualted of a shop empoyee running his car into something. T'ain't fair, McGee.
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Awesome Service
Posted by Kenyanarodgers77 on 07/02/2012
JACKSONVILLE, FLORIDA -- I had my truck towed to the Pep Boys and once I seen the million cars I thought this is going to be a long day. The service was awesome! I was in and out. They checked my truck out fixed it and I was out of there in less than an hour and the price was very reasonable. They did not try to over charge me or anything. They offered me the discounts they had without me having to ask. I feel that they went above and beyond. And a special thanks to Nick and Seth great job and I appreciate you both for the wonderful service.
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Posted by MRM on 2012-07-02:
There is hope afterall with Pep Boys! I shop at Pep Boys, buying auto parts with my rewards card.
Posted by jktshff1 on 2012-07-02:
Good review
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Money Saving Tip to Know - Before work begins
Posted by Micahpritchard on 06/04/2012
LONE TREE, COLORADO -- Today, I got my alternator replaced by Pep Boys. They charged $20 more than their online price for the component. When I challenged the manager on it, he said that he had been there for 5 years and it's weird, but there is nothing he could do about it.

However, he indicated that if you purchase the component first, then you can buy it at the listed price. They will then install it at the service center for you.

To me, it seems ludicrous that you would have to pay extra for the material just because you needed it as a part of the repairs. This was my first time using them and I wouldn't go there again unless in an absolute emergency. However, if you find yourself in a situation needing repairs, try purchasing the part from one part of the store and walking it over to service to get it installed. You could see yourself saving up to 20% of the price.
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Posted by ChuhBaca on 2012-06-04:
Pep Boys is not a good place to get work done. Just do a search on this site and you will see a very common theme with them.
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What a Rip Off!!
Posted by Sjohnsonhill2 on 05/12/2012
LITTLETON, COLORADO -- In February I took my car in for new tires. I was told I would have to pay for an alignment, as well, which I did. When I drove my car afterwards, it felt like it was out of alignment. I called and they said I could bring my car back in and they would check it out. In the meantime, I had read a complaint that said when another person brought theirs in for the same complaint, they were told it was not a problem with the alignment, but something else.

I was not trusting them after reading so many complaints and wished I had read the reviews FIRST. I took it to another place for an alignment and asked them to check to see if it had indeed, been aligned at Pep Boys. They said it certainly had not, so I ended up paying twice. Do not take your car there for any reason.
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Posted by Anonymous on 2012-05-13:
Although suggested, an alignment is not a requirement when changing tires. Any company that states you HAVE to, isn't one that I would visit. JMHO
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Service you don't need at a price you can't afford
Posted by ACMJames on 05/06/2012
BALDWIIN, NEW YORK -- I took my car to Pep Boys for a simple state inspection. I waited 10 minutes and they told me that the car failed because the parking break/hand break wasn't working correctly and that I'd have to have an hour long evaluation. I was told I wouldn't be charged for the eval but after it was over (in 40 minutes) I was charged 100 dollars for labor. I don't even think there was anything wrong with the parking break... They just robbed me of 100 dollars.
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Posted by trmn8r on 2012-05-06:
Yes, it sounds like a ripoff. Adjusting a parking brake should take about 15-20 minutes.
Posted by clutzycook on 2012-05-06:
And that's why I refuse to take my car to a service place for my state inspection. It's certainly more convenient, but I'm afraid of stuff like this.
Posted by Tezrien on 2012-05-06:
If I took my car anywhere and they told me it would need a FREE eval I would make them put that in writing. I think i would have refused to pay them and then when they held my car and keys I would have called the police and charged them with grand theft auto.
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Customer Service is BAD!
Posted by Donna01archey on 01/09/2012
INDIANAPOLIS -- I went into the store to order a bra for the front end of my car. There was a lady and a man helping me. The lady knew what she was doing the man however did not. He didn't want to take the time to find the answer to our questions but said you know we could bring it back if it wasn't what we ordered. We told him if he would order the correct item we wouldn't have to bring it back. We wanted to avoid that if we could. He didn't seem happy to hear what I had to say even though I was nice about it. He asked if our information was correct in the computer but how would we know we didn't see what was on the screen. I think he would make a better door greeter at Wal mart then to not do his job correctly at PEP BOYS. I am so happy the lady helped us, who knows what this guy was going to order.
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Posted by Alain on 2012-01-10:
Drop Pep Boys a note about the problem at this location: http://www.pepboys.com/about_pep_boys/contact_us/ If their response isn't satisfactory there's plenty of competitors in Indiannapolis that would like to have your business.
Posted by you just lost a customer on 2012-03-14:
pep boys is horrible i went there today and i ask for some ebc brakes they said they dont sell them i said yes you all do i purchase them a couple of years ago. They say o yeah they after market go to parts. I walked away and said wow i know more about parts the parts that you all sell than they do. I go to parts and they trying to sell me pro stop brakes im like nooo I would like ebc brakes. They said we have have to measure the brakes before we order them to tell the size do you know the size i said no i dont. The manager tells me to go to the service department to get the car measures lol i went to the service department how can i help you i said the parts department said that you all have to measure my rotor they said i dont know why they said that all i have to do is look at the rotor to tell the size i got the size and went back to parts and parts said ebc brakes only comes in the from i dont know if they come in the rear. I said i dont know either i dont no anything about brakes if i did i would put brakes on by my self. The manager came and told a worker to go out to the car and see if the rear runs on brakes or drum. I guess i had to walk out of the store twice to my car. I hear nothing from the worker but i came in on my day off, i didnt eat lunch, im working overtime. I'm like ok. In my head I'm like fix my darn car. I get in they find out that ebc brakes runs on the front and not the rear because ebc brakes doesnt run on rear of my car. I said ok i'll buy the front ebc brakes through you all and ill get the pro stop brakes for the rear. The salesman goes in the storage and come back with two boxes. He opend it to see the product he says i dont know what this is. I said thatnk have a good day. I get home and call customer service and i'm telling the story of what happened to me and she starts laughing im like is this funny. She gives a confirmaation number and everything.

All I can say is if you want your car fix teach yourself or get a family or friend to help you. These places out here like pep boyz dont know no more than what you know. This is sad.
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If You Not Speak Perfect English, Do Not Go Pep Boys
Posted by Mini-pig1122037 on 12/04/2011
NEW YORK, NEW YORK -- I went to 61-01 Metropolitan Ave Ridgewood, NY 11385 today, asked for if they carry Michelin tire, and I didn't pronounce "Michelin" right. One of guys was like "What? Misery? Yes life is misery!”. Then after that, about five guys at the customer service counter would not stop laughing at me!

I was going to spend oven $1000 on my four tires, after hearing them make fun of me and my English, I left the store ASAP!

Dear friends, do not go the Pep Boys if you don't speak perfect English, since you can't improve your English overnight, since you can not stop about other people making fun of you, but you can stop going to Pep boys.

Take my advice, I was so embarrassed!

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Posted by Skye on 2011-12-04:
Don't be embarrassed by a bunch of ignorant unprofessional fools.

If anyone should be embarrassed, it's them, not you.

I'd contact corporate and share the experience you had at this location.

Customer Service Center: 1-800-PEP-BOYS (737-2697)

By Mail:
Pep Boys Customer Relations
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
Posted by Anonymous on 2011-12-04:
Laughing at a customer is completely unacceptable. You did the right thing by taking your money and business elsewhere. I would follow-up by making a complaint to corporate. Best of luck to you.
Posted by mini-pig1122037 on 2011-12-04:
Thank you all for your kindly advice! i won't even brother to make a complaint to corporate, becasue to educate a bunch of fools is very hard. i just want to post a review to let more people know how unprofessional they are! don't even waste your money to go there!
Posted by trmn8r on 2011-12-04:
Taunting people and making fun of their English is like what a person on another consumer website does. She posts at all hours of the day and night, and under multiple user names, making fun of decent people like you who write complaints online about their experiences with companies and simply want to warn others. Sadly, some people have nothing better to do than make fun of people who they feel are inferior to them.

Thanks for warning others, and stop by our Community side if you have time. Helpful review!
Posted by DebtorBasher on 2011-12-04:
I agree with the others as well. I'm sure it was embarrassing for you and you did the right thing by leaving without giving them your business. Give the business to those worthy of it.

As Trmn8r said, stop by out Community forum when you have time.
Posted by trmn8r on 2011-12-04:
+158 Basher. Helpful advice!
Posted by ok4now on 2011-12-05:
If you have $1000 to spend on tires why did you even go to Pep Boys? There are better deals out there and you will be treated right. Try Tirerack.com. Excellent prices, top quality and they ship to an installer in your area.
Posted by madconsumer on 2011-12-05:
very helpful review!
Posted by JD_Straw on 2011-12-05:
It's difficult to believe that all the employees working that shift would be allowed to do such a thing and not lose their jobs.
Posted by ExPep on 2012-02-21:
Congratulations to you! I can tell you one very important thing I learned in 30 years working in the automotive field, people have different accents, people have different opinions on brands,and people sometimes mispronounce words that are not part of their normally used vocabulary..... but they all pay with american money! and that reason right there is why they should bend over backwards for your business, They did not just lose on the 1000.00 dollars you had, they lost you for a lifetime of consistent automotive maintanance and repair, Be proud that you made the right choice, please send a short letter explaining what happened and a copy of your reciept to the district manager and to the company president, this is what hapens when a company fires all the experienced people and replace them with people who dont care about customers, Bravo for you!!
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Pep Boys Not Men
Posted by Robertriester88 on 12/02/2011
INDIANAPOLIS, INDIANA -- I called Pep Boy Store on E Washington st in Indy 317-353-0020 at 530pm Friday Dec. 2 2011 after a lenghty wait and several transfers a male voice answered " what can I do for you."He said. I replied well my car won't start it turns over but doesn't fire I need a tow and would like to get it fixed. His reply"I can't set that up call 1800Pepboys they'll set you up but call me back after that or I won't be able to get to it they don't give me all the info I need so make sure you call me back if you want it fixed. I said O. K. and hung up. I should have not even called the number because I got this feeling that was not positive about how professional this guy was on the phone. But silly me I call and explain to the dispatch woman the behavior she explains to me that the man could have done it but she would help. She then took all the pertinet information; make, year, and color of the van then she told me it would be 100 minutes or an hourv and a half as if I was just some stupid person and that bethany towing would be here to pick me up and she would call back in 106 minutes to make sure the request was completed. Then 106 minutes later I received a call from an automated service to confirm service had been completed. Service had not been completed as stated so a live person took over the call and "forced" me to go over all the info again to verify the order it was all verified but the process was ridicules and when I stated to her that it was ridicules and how incompetent this process was and that I should cancel she said o. k. and you have a better day as if I was having a bad day. I told her I wasn't having a bad day that the next two days would be bad days because based on her attitude and inability to relate properly to the problem that I would go ahead and cancel the request and that I'll find a mechanic to fix my van tommorrow.
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Posted by trmn8r on 2011-12-03:
If I infer correctly, PepBoys has a towing service, and that is why 1800pepboys was required. But you waited the prescribed period and nobody showed.

This complaint is helpful. I was unaware PepBoys had such a service. Sounds like having AAA or similar to cover towing may be a good choice.
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