Tyrone Greene has excellent customer service skills. He greats his customer with a smile make sure that they finds everything they need before leaving the store. He show that he care about his customers. Nice job Mr. Greene I enjoy visiting your store. Add reply
ROBINSON TOWNSHIP, PENNSYLVANIA -- I went in for a safety inspection, and was told a bunch of things were wrong. We negotiated and got the price to 520 dollars for repairs necessary to pass inspection. I specifically told them not to do anything if it was going to cost more than that.
They did the repairs and then failed the car unless I came up with another 500.dollars because my 17 year old car leaks a little oil which has nothing to do with a safety inspection and everything to do with get them more money.
COLLEGEVILLE, PENNSYLVANIA -- Went to have brake lights checked, said brake light wire was installed wrong wire was sitting on disc brakes became burnt and caused light to stay on. They additionally found over $1000 in repairs on my daughter newly purchased 2006 Jeep Liberty that we only drove $1400 miles since purchasing it. Went back to the dealer since some of this was dangerous and should have been noticed during inspection and before the sales of the car. The dealer which was a GMC Buick dealer was charging half of what Pep boys was charging, not giving us a deal, that was their rate to repair the car. I explained that the manager of Auto repairs and owners son was going to come up with a deal for us to repair the car. So they did, we are paying a third of what Pep boys was charging. They charge a shop fee, which is to use tools to repair your car. If they have to do three different repairs than the charge could be as high as $40 extra for this stupid charge. They won't tell you this and their repair hourly rate is $109 per hour plus tax and shop fee. They are a rip off go somewhere else, they will find more repairs to hike up the bill as they did with me as well. You will pay for employees, retail business rent and whatever else, why would you?I'm a Marketing Manager I know what extra fee are and why corporate business filters fees and passes them off to the consumer.Add reply
PRINCETON, NEW JERSEY -- All I needed was a simple oil change. I made an online appointment for 11:00am and arrived 5 minutes before. Waited 20 minutes in line while others tried to resolve their problems and finally spoke to somebody at 11:15. I was told at that point that it would take 90 min. to complete. I asked what do long and was told it was because of the tire rotation which takes an hour (bull).This is part if the basic oil change package and online appointments are scheduled at 60min. intervals....I thought this to be excessive. I decided to try it anyhow, but after an hour my car was still sitting in the lot and I gave up, got my key and left.
Terrible management at this place and even worse customer rapport. They actually asked me if I wanted to reschedule. I'll never go back. Appointments are a total waste of time.
LAKE PARK, FLORIDA -- Went to Pep Boys for a radiator flush on 11-30-13. Was going on a small trip on Sunday (now canceled) reservoir tank was dirty and and radiator needed new coolant. Stay about an hour and before they were even done they try to sell me four other things (transmission work which was done not even done a year ago, power steering, battery, brake problems which was also done at the same time the transmission was done).
So they give me back the truck and tell me they were done. On the way home I thought something was not right. When I arrive home I lifted the hood. But was still to hot and then I notice the reservoir tank was the same way that I had given to them (dirty,) I let the truck cool and check the radiator and expected to see some coolant - nothing. So I fill the radiator with water and thought I would see some color of the coolant - nothing. Reservoir tank dirty, and nothing in radiator. I was so upset and totally rip off, trip cancelled and I mean totally rip off. And there is not much the customer can do, you can't call police. So I hope this helps someone, stay away from Pep Boys.
RIVERDALE, UTAH -- After retrieving a Pep Boys Coupon for a $20 oil change off the internet, I took my car in and showed them my Coupon. The sales person asked if I wanted to purchase a mileage improver package for an additional $10. I agreed and when I went to pay they charged me $46 which should have been $32 with tax. They did replace a fuel filter but did not ask me for permission to do so. I hate bait and switch tactics and will never go back to Pep Boys. Too bad they will screw over a customer once to make a few extra dollars and lose a customer forever.Add reply
I was requesting help on a part I need, and they only had one so I ask if I could get one more and the person in charge said" well don't you know that I'm about to take my lunch break, I guess I'll never be able to eat". That made me so mad because he kept ignoring me so I could go away. Bottom line if you don't want to deal with customers go work at a zoo. .. . 1 Replies - Latest reply on 11/07/2013Add reply
Pep Boys (store 1593 Memorial Parkway, Huntsville, AL) did the scheduled maintenance on my (used) 2003 SAAB. I recently had the oil changed so PB checked filters, fluids, belts etc. for FREE! The estimates from other shops in the area for this maintenance/service started at $500. The staff was friendly and efficient. I will definitely go back to Pep Boys store 1593. Add reply
I went in for an oil change, and ended up paying around $250 for a belt that didn't even need replacing. The told me I would not make it home on my vehicle unless I got a new belt. They said it was dry warps and had cracks all through it.. Before I left I asked for my old belt to show my husband and I realized right away that I had gotten screwed over. Add reply
Time and Money, You'll Need Both!
COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this ... read full review3 Replies - Latest reply on 11/03/2013
CHICAGO, ILLINOIS -- Yesterday, 10/5 I was the typical female in distress. The wonderful men at Pep Boys located at 7030 S. Cicero came to my rescue.
A very special thank you to Jessie Ramos for taking me to my car to give me a jump. Once we were in the store the customer service was excellent. He turned a bad situation into to a good experience for meeting some great people. A special thank you to Jessie and Ruben Martinez for all your help!!! You are great representatives for Pep Boys Customer Service.
I went to the store and bought a floor mat for my car and I was waiting for my brother and my brother paid for something else and there was three cashiers and one of the cashiers was accusing me of stealing a floor mat when I bought it just cause I'm Mexican. Add reply
DALLAS, TEXAS -- I went to the pep boys in Dallas, wasn't from there so didn't know where else to go. My battery was bad, they tried to say I needed an alternator but I had just had it checked the week before so I knew it was good, I told them to just put the battery on and I would have it checked again when I got back to my home town.....Had it checked and it is fine. There was two other people in there at the same time with battery problems and they told them the same thing! They are not doing people right.Add reply
Shayna walked me back to the brake bulbs and pointed the correct one out she was very helpful and very courteous. I really appreciated my visit. Add reply
My Experience with Pep Boys
LAS VEGAS, NEVADA -- My experience with Pep Boys
7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation ... read full review
They have great deals such as buy 3 tires get one free and a points reward program. Great customer service and the manager was extremely helpful. Add reply
The Store manager Scott was very rude and showed no respect for his customers or even co workers. Scott has a very bad attitude and treated customers like he didn't even want to help them. So I'm advising that no one go to Pep Boys cause Scott will make it the worst experience you have ever had. Add reply