Personal Creations

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Beware of their "care and handling" fee
Posted by on
Rating: 1/51
I am disgusted by Personal Creaions' "care and handling" fee. On top of a $9.99 shipping fee, they want to charge me $3.99 for "care and handling" for a $12.99 item. They are charging more in fees than the price of the item itself. They claim this fee is to "check for accuracy and quality, and package to ensure the products are protected and presentable upon arrival." Isn't that just part of doing your job if you are selling stuff to people? How about if your plumber said, "Well, the job will cost $60, but I'm going to tack on another $20 bucks to make sure I really pay attention to what I'm doing." Would you ever call that plumber again? They should be ashamed of themselves.
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User Replies:
FoDaddy19 on 10/22/2012:
I agree. Checking for accuracy and quality is a cost of doing business as well as a basic expectation.
CSSocial on 10/23/2012:
Dear Lisa,

Thank you for your comments regarding our shipping costs.

We are sorry that you are unhappy with our current shipping charge structure. We work closely with our partners to minimize the cost of delivery and generally pass on only a portion of our delivery costs to our customers.

While we completely understand that shipping charges add expense to your purchase, we try hard to keep the cost as low as possible while still ensuring efficient deliveries. Even with shipping, we are very confident that we offer a competitive price for the high quality products we send.

Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may call us, toll free at 1-888-855-3486 or email us a

We appreciate your business and truly thank you for being our customer.

Jamie on 12/01/2012:
I agree. I also searched for other complaints about this, and happened upon this website. I order 3 personalized cookie tins for the holidays at $14.99 each. $45 for cookie tins is a bit much, but I thought they were cute. What disgusted me wasn't even the $9.99 shipping charge for 3 lightweight tin boxes, but a "care and handling" charge of $4.99! That is ridiculous and a very poor business practice! $15.00 to ship not even a pound of merchandise!

I will never ever do business with this company again. I'm not an idiot and don't like feeling ripped off! That " care and handling" fee is total greed and is definitely costing them business. Absolutely appalling way to conduct business!
Michelle on 07/10/2013:
Agree. There is NO NEED for a care and handling charge in addition to the over-inflated shipping costs. I am done with Personal Creations!
Sue on 04/01/2014:
I just picked 2 really cute items that I wanted to order... my care and handling is 7.98 on top of the 15.98 shipping. needless to say I cancelled the order.. that is outrageous!
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Do Not do business with this company
Posted by on
I got a catalog in the mail and thought these cute gifts that can be personalized would be great, thoughtful gifts for family members for Christmas. I ordered several hundred dollars worth of items for about 15 different family members. A few items stated they would take 3-4 weeks and were ordered just after Thanksgiving. The last item was just shipped on February 26th!!! I made several attempts to contact the company by phone, and I waited on hold an average of 10 minutes every time before getting a live person. All but one of my emails were NEVER responded to. The one time they did write back they said they would let me know the status within 3 days and then never followed up. I spoke with Jennifer, a supposed customer service manager, on March 13 because online it showed that last item had still not shipped. She had quite an attitude with me because the item had in fact shipped, but I didn't know until I called. They plan to charge my credit card for that last item and offered no refund. She said it was my responsibility to cancel the order when it was late. Now why would I do that if it's already past Christmas and they tell me it will ship soon? I usually have patience with mistakes, but this is beyond ridiculous when every customer service agent in the company that I reached failed completely to actually provide customer service!! I would NEVER do business with this company again!!
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Ponie on 03/13/2007:
Sorry you're having a problem with Personal Creations. I've ordered a number of things from them and received my items in a timely manner.
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