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The Bag Says Sweet Potato Treats, but Never Mentioned Having Bugs!
Posted by on
Rating: 1/51
WESTMINSTER, MARYLAND -- We have been buying the Simply Nourish Sweet Potato Dog Treats from Pet Smart in Westminster, MD. for almost one year and our dogs simply love them. Who knew that a dog would like dried sweet potatoes? They are a jerky treat consistency with real sweet potatoes sliced and then dehydrated. Well, they loved them until recently when instead of the treats being the center cut slices of the sweet potatoes, all we were getting in a $9.99 bag was unpeeled potato end pieces with hard skin and not much sweet potato. My dogs started turning their nose up at them and I returned a few bags because all I got were the butt ends of the potatoes that looked like they were picked out of a trash bin and very, very few slices of good sweet potatoes.

Recently, I went to the same Pet Smart and purchased a few bags of these, hoping that they had some good potato treats in them. There is just a small window on the bag for you to look at what is inside, so I took a chance and bought some. Shortly thereafter at home my dogs asked for a treat and I grabbed for the new bag of these treats. Upon opening the bag, I went to reach inside and immediately noticed white strings in the bag stuck to the sweet potato treats. I took a treat out of the bag to examine it and noticed that the white strings looked like "white gauze" that you would put on a wound-- not real thick, just strings stuck to the potatoes. My first reaction was that this was part of the dehydration process when they dried out the treat. The bag is heat sealed and appeared to have the air taken out of the bag. I knew they changed the product so I was really unsure of what it was. I then held the bag up and looked in the clear window and that is when I found out what the strange white material/strings were: THE BAG HAD LIVE BUGS CRAWLING OVER THE SWEET POTATOES so I assume these were cobwebs. From what I could see, there were at least 4 or 5 but maybe more bugs in the bag. The bugs had been sealed with the bugs inside.

I immediately called the store and talked to a woman manager, and she replied: "if you want to bring the bag back to the store, we can replace it with another bag"! Why would I want another bag when this bag had bugs in it. I looked over the entire bag and there were no holes, rips, punctures, etc. How were these bugs still alive. I told the manager that I would be contacting the FDA to file a report with them, but that I thought she would like to know so she could pull other bags off the shelf. I triply bagged the bag of treats and put it out in my garage until I could go to the store the next day. I filed the report with the FDA and the next day visited the store. The same product was still on the shelf and no one at the store had been informed of the treats having bugs. I returned other bags of the treats which I had previously purchased but not opened and got a store credit. The manager on duty that day had also not been informed. How does this happen? I also called the number on the bag of treats, who answered "Pet Smart"' so I assume this is their product. They took my name and address, but didn't ask for the CPU code on the bag to see what other bags came from the same place--if mine had live, crawling bugs, they had to have been put there at the time of packaging since there were no holes in the bag at all. The 2nd manager confirmed the bugs and webs in the bag which I took in to the store the next day. How was Pet Smart going to trace the product if they didn't ask for numbers? How could this involve just one bag, there had to be more but how many people inspect the product before they give it to their pet?

The reaction I got from Pet Smart from both of the managers, and the number I called on the bag was very disappointing. I didn't expect them to do a major recall of the entire product line, but I did think they would take the information from the bag, find out where it was packaged, and then follow through with notifying that plant and hopefully inspecting for some kind of infestation. For 5+ bugs plus webs to be in such a small bag, shouldn't this have some kind of safety standards in place. I was disheartened by the way in which our neighborhood pet food chain handled this complaint. I shop in this store every week and some months more often so I am not a stranger to the employees and the manager. I didn't expect preferential treatment, I just wanted them to do something, act concerned, and make some reports or phone calls to see how bugs and cobwebs got sealed in a bag of their treats and that may be more bags are still out there.

Worse yet, maybe someone's dog(s) have gotten sick from eating a treat with either a cobweb or a bug on it and the owner doesn't know why because the incident was not made known to the public. How often does something like this happen and it is not investigated by them? I realize it was one bag with 5+ bugs and cobwebs, but how many bags haven't been sold or opened yet from that same plant? Why isn't pet food and treats more stringently regulated? I just wanted more and expected more from the company where everyone takes their pets to on weekends and the employees seem so concerned and always ask: "what kind of pet do you have" or "how many cats/dogs do you have" when we visit their store.

Do they really care or is it just "small talk". I wanted to feel that there are standards in place and that my pets safety is their top priority. I didn't get that from the way in which Pet Smart in Westminster or the branch of Pet Smart who answered the phone number written on the bag of treats. They just seemed to act like live bugs and cobwebs found in a heat sealed bag of treats was nothing more than the printing on the bag being misspelled. They seemed more bothered and put out that I was making an issue of this.
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Karnamay on 02/24/2014:
After a quick google search of Simply Nourish, it would seem the bug problem is very common in their product. Due to recent news, I am very reluctant to give my goldens any treat that I have not made myself.
nikalseyn on 02/25/2014:
Pet food has been a problem for years, especially since many companies have relied on imported Chinese meat products. The FDA has been aware of the problem for a few years and recently has admitted the problem. Your best bet is to read the product package very carefully and if it says anything about any part of it coming from China, or any part of Asia, to not buy it. Food products for animals is not held to the same standards as that for humans, tho why people would eat any fish products from China has always amazed me. Your best bet is to make your own dried meat treats for your dogs. It is easy and you then know what is going in it. But, I suspect everything you buy for animals is going to be cheaply made with unknown products and with unknown health risks for the animal. As for Petsmart not pulling the products---they are too big of an organization and no one is willing to take the initiative to do anything. See no evil, etc.
Bill on 02/25/2014:
If the bag doesn't say "Made in the USA" pass on it.
My dog loved the dingos that were from China.
Well, after her getting sick multiple times I refuse to give her any food or treats not made here.
Live and Learn.
CrazyRedHead on 02/25/2014:
If you think that's bad, you should see what the FDA allows in our food. You won't want to eat anymore.
madconsumer on 02/25/2014:
I see lots of dogs eating bugs.
CrazyRedHead on 02/27/2014:
Cats to. All animals eat bugs (among other unsavory things), it's how feral kittens learn to hunt.
Love them bassets on 03/11/2014:
Sure, dogs and cats do eat bugs, rabbit poop, grass plugs, etc, but I am not being charged for it nor is anyone getting rich by selling a product that does not meet the GUARANTEED analysis listed on the bag. This is a product of Thailand but is distributed in Arizona. So, the good old USA packaged it, and sealed the webs and bugs in the bag, right?
MundoCaniDog on 03/25/2014:
Dogs and cats may eat bugs, but I do not bring bugs into my home (knowingly). As such, this product has no place in my home.

Plus, with so many bugs in the product, that tells me they have basic sanitation problems at their plant -- which calls into question the general cleanliness of the food and manufacturing/packaging processes.

Not for me.
KeithInIllinois on 04/03/2014:
I also got a couple of bags with live winged insects and what appeared to be webs. Since then, the bags have been okay, except for the last bag also having a bunch of skins. The main issue now is that it's very difficult to find a bag with nice orange-colored (they're sweet potatoes, right?) soft chews. Every bag on the shelf last night had extremely hard slices that ranged from pale orange to sickly yellow. I ended up buying a different brand which was just as good. I also feed the dogs Simply Nourish dry food and canned food. Given the quality control issue with the chews, I'm going to have to reconsider the brand altogether.
Michelle on 12/14/2014:
I went to petsmart today and bought a bucket of treats called " pup puffs " and I crave one to my dog before looking back into the bucket and seeing a TON of live bugs in it! I found out these bugs are called weevils. I called the petsmart I bought it at and they said I could swap it out for a new bucket! Are you serious!?!
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A Bit Of Information About Banfield
Posted on
AKRON, OHIO -- I noticed my nine year old cat was losing weight. I made an appointment with my regular vet, five days away. The next morning, I found my kitty in the basement not moving and hardly breathing. I have an emergency clinic I have used, but it was 20 minutes away. My vet is 45 minutes away. I bundled her up and took her to Banfield, which was five minutes from me.

To make a five day story short, they perked her up with IV fluids, did blood work, told me she had elevated liver enzymes. They insisted on keeping her and I didn't care. They were very good about telling me what things were going to cost. Every day for those five days, I was there three times a day visiting her, agreeing to blood work, listening as they told me other things they were uncovering. Finally, she was well enough to go home. My bill for Banfield, $2,800.

Within 48hrs, she got glassy eyed and lethargic. I called my vet, drove the 45 minutes, and the minute my vet looked at the cat, she said, "Diabetes." A $28 blood test later, it was confirmed. The cat was so far gone that trying to regulate the disease was probably going to be futile. I had her put to sleep.

I still had two cats left, so I looked up the symptoms on line. My kitty had every symptom listed for diabetes. She was a classic case. I wondered why Banfield hadn't caught it. I pondered this out loud in front of my co-workers and they ALL had stories to relate about Banfield being money driven more than pet driven. After investigating more, their credo is to get the animal, keep it, run tests, run the bill up, and take the money, all while appearing to be concerned.

I looked at my vet bill. They did over 20 blood tests on my cat and never tested for diabetes, again, all of her symptoms obvious, but I didn't know. This is why I am passing along this info to you. As is, I feel horrible and guilty for not seeing what they were doing, but all I could see was that she was feeling better; that's all I cared about. I beat myself up about "if I had gotten to the disease sooner," but my vet assures me those five days wouldn't have saved my kitty. Aside from that, Banfield made a lot of money off of my ignorance and my love for that cat.

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Principissa on 07/13/2008:
I am so sorry for your loss. There is no excuse for what they did. I know some will say mistakes happen, but when you have an animal showing textbook symptoms of a fatal disease, that should have been the first thing they tested for. This was not a mistake, it was idiocy and caring about money more than the health of your animal.
CrystalSword on 07/13/2008:
Sherdy, sorry for the loss of your sweet kitty, I know how hard it is when we lose a pet....especially a family member as your's was.

There is a Petsmart in Olympia, and they have the Banfield clinic there, our dogs shall never darken the doors there!
After the treatment they received at the grooming shop, I want nothing to do with their vet!
Anonymous on 07/13/2008:
How kind. Thank you. I miss her. She used to "talk" to me all of the time. It's so quiet now. :(
Nohandle on 07/13/2008:
I'm sorry for the loss of your pet. I love animals and have a dog and cat myself. There is a Petsmart/Banfield Vet clinic in my area. I've used the vet area for a nail trim for my dog once, nothing else. My Vet is 5 minutes away so with an emergency of course that’s where I head. Those vet bills can pile up quickly if you are dealing with a sick animal. When it's all over and done, had someone known immediately was was wrong with your cat you would have saved yourself $2,800.00 even though the end result would have been the same. With your other two cats please consider a vet closer to you, if there is one available, since 45 minutes is a long drive for an emergency.
Anonymous on 07/13/2008:
What a loss Shredy, we are small dog people but know how hard it is to loose a friend, dog or cat. Years ago we had an Australian Shepherd that came down with diabetes in her later years. We did the shots everyday for a few years but old age took her in the end.
jktshff1 on 07/13/2008:
Yea, sorry for the loss, thanks for the heads up.
Anonymous on 07/13/2008:
Handle...I moved, but I wanted to keep the same vet. I have since chosen one closer. He is 10 minutes from me and is very, very good. :)
Nohandle on 07/13/2008:
I'm glad to hear that Sherdy. Until you mentioned the 45 minute drive I never would have thought of an emergency situation. I use a clinic with four veterinarians on staff and am pleased with all of them. If there is an emergency after hours one will meet you at the clinic almost as quickly as you can get there. In your case, other than the high cost involved, the end result with survival would have been the same so please don't ever think of blaming yourself. Give those other two kitties a pat on the head. I bet they are precious.
Anonymous on 07/13/2008:

This is one of them. He really is cross-eyed.
Anonymous on 07/14/2008:
my wife was an RVT for an emergency clinic,and had nothing good to say about Banfield.
Anonymous on 07/14/2008:
Sue the corrupt bleeps.
freelance on 08/05/2008:
I used to work for Banfield. Some of the clinics are okay, and others are exactly what you said - profit-driven. I worked with a great vet at Banfield, but because she wouldn't price-gouge customers by doing unnecessary tests and bloodwork, our clinic was considered unprofitable and we were always under pressure to "make goal" (a target amount of profit set forth by Corporate). I eventually quit because they wanted to transfer me to work with a vet who *ran a puppy mill*. And I don't mean that he was a breeder; I mean that he brought his dogs into our clinic one day to let new vet techs train on them. The animals were so grossly neglected and sick that the attending vet almost reported him to the State Board. Of course, Corporate smoothed things over before a report was made.

My point is this: Some of the vets and a lot of the technicians do truly care about their patients. But it's a crap-shoot. I'm very sorry to hear about your kitty. Diabetes is common in felines, and any good vet would have checked the glucose level right away. :(
bubbles69 on 09/01/2008:
Anonymous on 12/09/2008:
Thank you for all of the compliments and helpful votes. I was decorating for Christmas and pulled out her stocking, the one with her name on it. I just sort of stopped. I am still incredibly sad. She was such a wonderful cat. I don't really care about getting back at Banfield or costing them business as much as I care about warning people who love their animals away from them. Best wishes to all of you and your furry babies.
Gouged on 04/08/2012:
Now I understand why I got took to the cleaners by Banfield at our Petsmart, I have since found a much better and a lot cheaper vet service. Its called Animal Crackers, Anamal Hospital and and Vet Services. Much Better.
Tommy'sOwners on 03/26/2014:
I got taken to the cleaners by Banfield at our PetSmart in Brentwood, CA. My wife knew our Short-Hair Domestic Tabby named Tommy had cancer and the Vet felt something near his stomach and short intestines, but what followed were the Xrays to see if it can be identified, Blood Test to try to ID the problem and $$$ for just the office visit. After 30 minutes my bill was up to $800 dollars with no conclusive prognosis. I had to settle my bill but I complained about why there was no conclusive information and now I'm being sent out to get an ultra sound to confirm their suspicion of cancer. I managed to get my bill reduced down to $550, but was looking at another $600 for Ultrasound office visit and a biopsy. My bill is now over $1000 in just a few hours of running around. The next day I was going to be charged yet another $150 to get info from an Oncologist that my cat had cancer. We were spent and surely taken advantage of due to an emotional attachment to our cat Tommy and as it turns out it was terminal and we had to put him down a week later, for yet another fee at Banfield, $185 50 to be there when he was put down, more cha-ching for the Vets. We miss him, but I really felt raped by the Vets at Banfield and the Specialist we were referred to. Since they wanted to make money all these things were offered and done to our cat and they will take any form of payment as long as it can be cashed, they even take CareCredit as payment. This is what I use when I go to the Dentist. Be warned, look on-line for your pet's condition and always check their gums. White gums are a true indicator that something is way wrong. I feel for those who have lost their beloved pets but I don't want you to go through what my wife and I went through with PetSmart and Banfield.
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PetSmart Bites
Posted by on
MEDFORD, OREGON -- PetSmart Bites!
Our family has rescued and cared for abandoned and injured animals for at least 38 years now. Our youngest daughter Karina grew up helping us with these unfortunate creatures and as the years went by she grew to love them and our mission.
Karina has owned many diverse types of creatures including a red tail boa, she has cared for a baby dear in Georgia, and she has cared for horses and has owned dogs, cats and other furry creatures all her life. Therefore working at the local PetSmart in Medford at first seemed like the perfect fit for Karina.
Currently, Karina has adopted two dogs that have been abandoned and in the past two years has spent well over $2,000.00 on them for medical care which she really can’t afford working at PetSmart for $8.70 per hour.
A person can see she loves the animals she bathes in the bathing room and the animals and their owners waiting in line to purchase pet friendly supplies. Karina knew what was best to feed your animals and which items you would need for pet problems such as dander or skin problems just to name a few.
However, in May of 2008 Karina injured her back while caring for animals as she always has. She saw the doctor and he provided her with a light duty work note. Karina provided this note to Manager Connie Hooper Leggett who told her there was no such thing as light duty work at PetSmart.
Karina not wanting to lose her job kept working even though her back was still injured even after resting and treating it for about a week. Manager Connie Hooper Leggett then told Karina she would cut her hours unless she sold more of their care products to customers.
At this point as her father and at her request I was now involved. I own and operate Martinez & Associates Investigations and after goggling and many other links regarding the PetSmart culture I knew my daughter Karina needed someone in her corner.
The Manager did in fact make good on cutting Karina’s hours down to between 13 and 18 hours per week. Karina told her Manager’s she needed at least 30 hours a week to pay her rent, care for her animal friends and buy food, gas and so forth. However the punishment continued in cut hours even though Karina has been with PetSmart at least 3 years and was selling as much as other employees.
I did in fact step in to investigate and bring my daughter her lunch. I never disturbed the customers but while I was trying to investigate the PetSmart in Medford, their corporate office sent me a letter stating I would be trespassing if I entered the store again.
On August 15, 2009 Karina was bitten by a large Akita dog while bathing the dog. During bathing the dog got its rear foot caught in the grate at the bottom of the bathing tub. Karina and three other employees tried to hold the Akita while they attempted to free the foot. The dog tried to attack one of the employees who let go, then the second employee let go leaving Karina to wrestle this large dog alone and try to free the foot. The Akita bit Karina ripping open her left arm and an employee from the Banfield Hospital next door came in to assist.
Karina has been treated unfairly, she asked the management if she could seek employment with the nearby Wal-Mart to compensate for her lost hours and she was told they would not adjust her hours or work schedule for another employer to allow her to work at another place.
Karina Martinez loves animals and animal owners as anyone can investigate and find out. However, Manager Connie Hooper Leggett has to face the District Manager about sales and she has continued to punish Karina with reduced hours.
As part of my investigation into this matter I found numerous disgruntled employees many for the same reason who have quit. I asked Karina about the sales and she explained that in this economy pet owners don’t always have the extra money. Upon further investigation I found that Star with PetSmart stated Karina’s sales were up with other employees.
It appears to me that the Manager Connie Hooper Leggett can continue to cut Karina’s hours, she can bring in new employees and give those 30 hours a week and this does not violate any labor laws because I have checked. However, I find it distasteful and unethical at best just another blog on the wall in goggle land for PetSmart.

Timothy J. Martinez
Martinez & Associates Investigations

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spiderman2 on 10/05/2009:
If an employee (Particularly and adult employee) in my store had their dad come in and start questioning how we run our business, I would get rid of that person too. If your daughter doesn't like how she is treated, then she should feel free to seek alternate employment. Just because she loves animals, doesn't mean she is entitled or obligated to work at PetSmart. Perhaps she would be better off working in a real vetrinary clinic or a family owned pet store.
Ytropious on 10/05/2009:
So is she a bather? Light duty is just physically impossible in that position unless someone else comes over to move the large dogs for her. That just seems like someone else doing half the job for her. You could be in a right to work state, in which case the job doesn't have to accommodate you. Also, I know she loves dogs, but why did she adopt two that she can barely pay for on PetSmart wages? Loving dogs or not, she's not going to be able to feed them at all if she loses her job.
Skye on 10/05/2009:
Karina is a big girl. Time for her to fight her own battles. She should go to school, become either a veterinarian, or a licensed certified vet tech. Either one, will give her the joy of helping animals. You weren't there, you are writing a letter from here say.

I know, I'm a licensed, registered, certified vet tech.
Anonymous on 10/05/2009:
"Karina not wanting to lose her job kept working even though her back was still injured".

HER choice. If there is no light duty with her position what do you expect them to do? I can't really see them putting her in another position with her being injured as any other injury would make them responsible if she got hurt again while on the job.

Cutting her hours instead of letting her go was generous. They could have insisted she either terminate her employment or put her on medical leave of absence. You were trespassing, therefore you were banned from the store.

I think you were looking for a reason to sue. Your daughter is a big girl. It's tough. but you got to let her fight her own battles.
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Petsmart Gave My Dog Fleas!
Posted by on
MACON, GEORGIA -- On Sunday July 12, 2009, I took my 5 year old English Setter to his grooming appointment at 12pm. They said he would be finished at 4pm. I arrived back at 4 and was told it would take another 30 minutes, so I left and had to go back. I waited for a little while for someone to come out and help me and I witnessed a groomer pretty much abusing a dog. She was trying to cut his nails and he was pulling away (as expected) and at one point he fell off the table and she yanked him back up by his throat and continued to pull and yank on his paws brutally.

When Willis, my dog, was returned to me, I noticed he had a horribly uneven cut, and that there were some really long hairs that the groomer missed. Instead of complaining, I just paid and decided I would try to fix his fur when I got home.
Well, when I got home he ran to his water dish like he didn't have a drink for 4 hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at Petsmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with 30 dollars worth of over-the-counter remedies.

What is a free flea bath going to do? Make it so that he has to sit in a cage for 6 hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.
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madconsumer on 07/13/2009:
fleas can be gotten anywhere. specially at the vets or groomers.
MSCANTBEWRONG on 07/13/2009:
You're right mad...I do agree if the poster saw someone abusing an animal not returning there for any other service. I would have called the Humane Society and filed a complaint againt the person.
madconsumer on 07/13/2009:
you are right ms. I forgot to say anything about the abuse. the spca is the first and fastest place to begin!
MSCANTBEWRONG on 07/13/2009:
I'll keep that in mind. thanks!
jktshff1 on 07/13/2009:
kind of like getting a cold when you go to the dr.
Anonymous on 07/13/2009:
What MadC said, plus they can get fleas from your yard. That's where my dogs tend to pick them up. It's important to use a good flea preventative.

BokiBean on 07/13/2009:
I won't even take my dogs in Petsmart to pick out telling what is in there from other animals, especially people who do not bother to give vaccinations.

Nice review.
Nohandle on 07/13/2009:
You took your dog in for a grooming and noticed fleas on his backside when you returned home after 4 hours? I don't doubt your word but that's a bit quick for fleas to be apparent. At least you didn't get them in your home. I've not heard a compliment in quite a while for the Petsmart grooming department. My 8 pound dog does enjoy being pushed around in the cart to see all the sights but I wouldn't take her for a grooming nor veterinarian care there.. period. Too many complaints.
moneybags on 07/13/2009:
Go tho the vet and ask for 1 Comfportise pill. That are a real flea repellant and they work! There are different size pills per the wiight of the dog. I have a long haired Dauchaund and a Maltese. We treat our yard but the neighbors don't. Comfortise works for 30-60 days and it is a real miracle!
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Poor Performance And Apparent Mistreatment Of Service Animals
Posted by on
LACEY, WASHINGTON -- We have two chihuahua Hearing Assist dogs that we have trained to alert us to situations in our environment that a fully hearing person would never think of twice. They allow us to function in a world that is slowly becoming silent. In order to help fit into the hearing world better, we are scrupulous about keeping them groomed, so as not to offend or aggravate the dander allergies of others.

We have our animals groomed on a regular basis in our home area of Casa Grande, AZ, and are thrilled with the care they give Munchkin and BearBear. They are regularly bathed, trimmed, given sanitary clips, and generally, kept cleaner than most people. Munchkin, especially, has problems with the hair on her feet growing into what we call 'Grinch feet.' Her usual grooming involves carefully trimming the hair on her feet, then trimming her nails.

We called two months ahead of time to the PetSmart in Lacey, WA, and set up appointments to have our animals groomed, as we are in contact with our new granddaughter and sort of adopted grandson, both born within two weeks of each other three months ago.

First, when Crystal called to confirm the appointments just before we left Arizona, our names had not been put in the book. Strike one.

When we arrived and dropped them off, the normal routine for PetSmart groomers is to carry these tiny (both less than 6 lbs) animals to the rear of the facility. Instead, they were drug through all this hair on the floor. Strike Two. When we picked them up a few hours later, here they came, dragging them through the hair again. We paid and left, a bit put out at the treatment of our animals by people who advertise that they care so much about your animals. We found that the feet had not been trimmed, the animals had obviously not been bathed, no sanitary trim, in fact, not much had been done at all. On top of that, something was done to Munchkin while she was there that has us perplexed. Prior to this so-called 'grooming,' she loved everyone, as was the way she was trained.

These two feared nothing and were as loving a pair as you ever saw. When we picked them up from PetSmart, Munchkin was suddenly afraid of men, and would actually try to get away from any man besides me that came near her. We are working hard to re-train her to be friendly, as most people interpret fear in an animal as a sign of a possible fear-biter. This hampers her ability to do her job.

PetSmart may have just ruined a service animal worth about ten thousand dollars, and may have made it necessary to reduce her to a common pet. We went back, and the so-called 'manager,' said we couldn't prove they hadn't bathed our animals, or that they had done anything to make Munchkin fear anyone, so they offered to trim her feet, and that was it. We will continue to use our regular groomer in Arizona, but will warn people living in the Lacey-Olympia-Tumwater area, avoid the PetSmart groomers in Lacey. If they will do this to a service animal, what will they do to your pet? I know this is under Crystal's name, but she asked me to write this, she is so upset that she felt I should write it.
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Principissa on 06/16/2008:
Star and Chrystal, I am so sorry to hear about Munchkin. How a perfectly happy and well behaved dog could come out from a grooming fearing men tells me that something happened. What I couldn't begin to say, but something went wrong. I can only hope that she will return to her normal self and not have to be made into a pet.
As far as dragging them through the hair, that is disgusting. What if one of those animals had fleas or ticks? Your dogs now have flea eggs and possibly ticks on them from being dragged through that hair. Especially since they were obviously not bathed. The manager telling you they were bathed is a liar. A person can tell when their animal has not been properly bathed by the way they smell. It's the same way a parent can tell whether or not their child actually brushed their teeth or just ran the brush with toothpaste across them. The way they look and smell. I cannot believe that people in the business of taking care of animals would treat them so horribly. This is obviously a career where if you don't like animals or are afraid of them, you should find a new job. Enjoy your new grand babies and I honestly hope that poor Munchkin will be the same again.
jktshff1 on 06/16/2008:
Thanks for the heads up. VH good post.
madconsumer on 06/16/2008:
not everyone treats animals as human babies.

Nohandle on 06/16/2008:
Nicely stated Princi. Yes, you can certainly tell if your pet has been bathed. I just arrived home from picking up Miss Kitty from the vets. She had been bathed and combed out and I certainly didn't have to wonder if this had been done. It was apparent. Starlord, you and Crystal have every right to be angry and I'm just hoping the complete change in environment, different area and different groomer, might have added to the situation and you can get Munchkin back to normal shortly. For a manager to tell you you couldn't prove they hadn't bathed your animals should tell everyone something. A reputable establishment would have offered, no insisted, on satisfying the customer. I've never used PetSmart for grooming but have always heard they do a really nice job. I guess there's a rotten apple in every barrel.
CrystalSword on 06/16/2008:
Thank you, everyone. Our regular PetSmart in Casa Grande always does a superb job, and we will continue to go there. I understand the grooming salons are actually separate from the actual PetSmart stores, so I cannot say with certainty that PetSmart was to blame, but the groomers in Lacey will not see our animals again. And madconsumer, it is true not everyone treats animals as human babies, and neither do we. We are under no illusions, Munchkin and Bear Bear are dogs, they are working dogs, so they must be kept in the best shape we can, so we may be a credit to people who must use service animals. I often wonder what it would be like if instead of chihuahuas, we had Capuchin monkeys.
bubbles69 on 08/31/2008:
sorry to hear about your dogs experience with PetSmart. I know from experience that 90% of the dogs brought into a PetSmart do not have fleas or ticks unless stated at check in and if true they are treated and checked before being around any other dog so fleas or ticks in hair on floor is highly unlikely. It is still not nice to drag a dog through hair after it has been groomed but I also know that when it is hectic and busy sometimes there isn't always a lot of time to vaccumm between dogs but should always be done regardless when free time is avlalibile. ABSOLUTLEY NO EXCUSE FOR NOT BATHING BRUSHING TRIM PADS TRIM NAILS CLEANING EARS ETC. NO MATTER HOW THE DOG ACTS THAT IS WHAT YOU ARE PAYING FOR THAT IS JUST A PLAN SIGN OF LAZINESS. I WOULD NEVER DO THAT TO A CUSTOMER SOME PEOPLE JUST SOME EMPLOYEES DON'T TRY AND SEE A PROBLEM FROM A CUSTOMERS POINT OF VIEW, I DON'T BLAME YOU FOR BEING UPSET I WOULD BE TOO. HOPE YOUR DOGS GET BETTER ITS SUCH A SHAME WHAT HAPPENEND.
CrystalSword on 12/10/2008:
Munchie has ALMOST returned to normal, she shies away from some men but quite willing and eager to go to others...I sure can't explain it! Right now she's a bit sad because she can't play with brother'll be another 6 weeks or so till his broken leg heals!
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A Monty Python Experience
Posted by on
COLUMBIA, MARYLAND -- The writers of Monty Python’s classic “dead parrot” skit must have had a psychic future vision of the cynicism at the PetSmart in Columbia MD.

My daughter returned a very sick chinchilla that was dying in her arms. The store manager was defensive and argumentative. “We’ll give it some liquids and antibiotics,” he said halfheartedly before hustling the motionless animal to an unseen veterinarian supposedly in the back room. “Actually, I don’t think anyone here knows how to treat chinchillas,” he then confessed.

My wife and crying daughter had the humiliation of waiting in line at the service counter with the dying animal, even though she had called ahead to say she was bringing a critically sick animal to see their vet. They got about as much compassion from PetSmart as you’d expect from returning a broken toaster to Wal-Mart.

All the manager wanted to do was get the dying animal out of sight and do a hasty refund to get my family out of the store. This is sickening if it is representative of the PetSmart corporate culture. Their theme song should be from the Steve Miller Band’s: “Take the Money and Run.”

PetSmart’s managers might do better being trained to sell vacuum cleaners, which already suck.
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At Your Service on 08/14/2011:
I have aways had a soft spot for animals.

I would wonder, though, what you would expect them to do.
MDSasquatch on 08/15/2011:
I too have had a non-caring attitude from that same exact store. We bought my daughter a "male" hamster from there. The signs are very specific, they ONLY sell male hamsters.

Not long thereafter, my "male" hamster gave birth. I didn't think this was any kind of a miracle, so I called the store. What I got was basically "O well, it's your problem now"
jktshff1 on 08/15/2011:
MD, how do you tell the difference?
MDSasquatch on 08/15/2011:
I don't know how to tell the difference, I trusted the store to know how. After the birth of baby hamsters, I was pretty sure mine was not a male.
Skye on 08/15/2011:
I think this dying Chinchilla should have been taken to the vet immediately, not their vet. Sometimes they do not even have a vet on duty, but someone who is just an vet assistant, and they aren't even a certified & licensed vet tech. The people at Pet Smart do not have any emergency animal care training and therefore, are not the ones who would know what to do.

I hope you finally took this poor innocent chincilla to an animal hosptila, because too much time has already been lost.

Thanks for warning others about your experience. Pet Smart just sells animals, they do not provide medical care, especially emergency medical animal care.
Old Timer on 08/15/2011:
+100 Skye, "I hope you finally took this poor innocent chinchilla to an animal hospital".

My Dad raised chinchilla's for a few years. They are a very hearty little creature and can tolerate a great deal. So I suspect the problem was probably a viral infection. Chinchilla's have a unique defense mechanism, I won't go into detail but you don't want to make one of the little guys mad and be within "squirt" range. Unless they know you as their keeper and the one that feeds them they can have a real mean streak. You can spend hours just watching them play and play fight with each other, most make cute little pets.
PepperElf on 08/23/2011:
1) I hope you weren't trying to RETURN a pet for being sick

2) PetSmart is a store - I believe their vet clinic is at a different location

3) How do you know it's "dying" and not just "sick". And if you thought it was dying, ... why didn't you go to a real vet?
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Metronidazole Medication
Posted by on
N/A, ILLINOIS -- Our 2 year old Neo MastiffMy Boyfriend and I owned a beautiful 2yr old neo mastiff named Dino. We took him to Banfield in October of 08 because he had watery stools, and was vomiting. So he was given Metronidazole for his sickness. Dino was taking the pills twice daily at 500 mg. We noticed that it did make him VERY thirsty but the watery stools and vomiting stopped. well he started to get sick little by little we noticed that he looked slimmer, very thirsty, and was just acting very different. One day we came home ( First week in December) and found our Poor Dino on the floor in a pile of blood and was having a seizure. The scene was unexplainable and horrifying. We Rushed him to the hospital and they sedated him right away. We couldn't think of the medication that was given to him (in October) at the time so test were performed and wasn't looking good for dino. after a 1,200 + dollar bill and still couldn't determine the cause that night. Our option was to keep him over night( that meant more $) and taking him to a Neurologist the next day, or to put him down. It really wasn't looking good for poor Dino we don't know how long he was having a seizure and that of course meant brain damage. So we had to make the decision and put him down. VERY VERY hard decision. We didn't only loose a dog we lost a friend, a protector of our family, we lost our child...

So the other day I ran into the bottle of Metronidazole and did some research. found out that side affects/ overdose are:Dogs and cats: Symptoms of overdose of Metronidazole include the gastrointestinal signs (anorexia, vomiting) and neurological signs including depression, ataxia, disorientation, head-tilt, tremors, bradycardia, rigidity, stiffness, and seizures. Neurologic signs may occur due to acute overdose although they are more commonly seen in animals that are on long-term moderate or high doses (oral doses greater than 66 mg/kg/day). Signs of chronic toxicity often begin 7-12 days following the start of treatment. After the drug is discontinued, it may be several days to two weeks before these neurological signs begin to diminish.

Just wanted to pass on this info to pet owners to be aware of. We are continuing to do research and possibly take legal action if needed.

Thanks for you're time.
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User Replies:
Soaring Consumer on 01/15/2009:
I feel sorry for your loss, I would definitely go ahead and sue them for the medical bills and punitive because the pet died.

It seems that they lazily wrote a prescription just so you would leave and they would have your money.

Good luck.
Anonymous on 01/15/2009:
mastiff, I'm sorry for your loss, and as hard it was, you most likely made the right decision.

I don't want this to sound rude at all, but your experience proves to me that chain places like Pet Smart are not the best places to take your animals for treatment over a private vet.. I compare it to taking my child to a walk in clinic vs her regular's just not the same.

I do hope you continue to research this and hopefully will save another person from losing their pet too.
goduke on 01/15/2009:
Horrible decision to have to make. I've been there and would rather not have to do it again.

Before going the legal route, you may want to talk to another vet. I'm pretty sure the Neo Mastiff is a pretty large dog, and the dosage you mention would only be toxic for a dog who is about 20 - 30 pounds.

Best wishes working through the grief. I know how hard it is.
mastiff_luv on 01/15/2009:
Thank you... we are def considering getting a lawyer. No one or nothing can ever replace our Dino..
Anonymous on 01/15/2009:
Having been through something very similar with Banfield and my Boohey cat, my review is on this site, I completely understand what you are going through. I am bawling right now, for the fact you got lied to at the expense of your beloved fur baby, for your loss, and because I know the hole an animal leaves when it dies. I feel so terribly bad for you. I feel so bad and I am sorry.
cherpep on 01/15/2009:
So sorry for your loss, what a terrible decision to have to make.
Starlord on 01/15/2009:
Our most sincere condolences on your loss. We had trouble withj a PetSmart here in Lacey when we took our service animals for grooming, and the female came away with a morbid fear of men. She has recovered for the most part but some of it lingers and the people at Pet Smart were totally unsymapthetic and denied having caused the problem. Pet Smart is the last place I would take an animal for medication. They don't even get to trim our animal's nails now.
Anonymous on 01/15/2009:
Sorry for your loss from a fellow pet owner. It would kill me if this happened to our current pet. Many years ago we had a dog that had the same symptoms but the vet diagnosed diabetes within a few minutes. We had to give her insulin for a few years after that until she passed away. But we are thankful the vet diagnosed properly and we were able to medicate properly to give her many more years of a happy life. (VH post)
Anonymous on 01/15/2009:
My deepest sympathy for your loss. Nothing to add as far as your review, except wanting to share a poem someone sent us when one of our own lads passed on recently.

"Grieve not, nor speak of me with tears;
But laugh and talk of me as if I were beside you.
I loved you so...'twas heaven here with you."
jktshff1 on 01/15/2009:
I do sympathize with your loss for sure and not trying to make things worse, but alert other people.
Was it a vet that gave him the medicine?
Why were you unable to tell the people what medicine he had been taking?
Why did you not take him back to the vet for a check up when things weren't right?
It looks as if there could be some dual responsibility here.
Nohandle on 01/15/2009:
I'm so sorry for the loss of your pet Dino. I've been there and understanding your sadness. I think your review is an excellent example for others in the treatment for pets. When given medication, if the animal does not respond and begins to go downhill it's time to call the clinic back, report the lack of progress and if not taken seriously take your pet elsewhere.
jktshff1 on 01/15/2009:
that's a better way of putting it Nohandle.
mastiff_luv on 01/16/2009:
In response to ur question (jktshff1)
Banfield Dr gave us the medication when we took Dino in because of the vomiting and watery stools.

A few weeks later when we rushed Dino to the hospital we couldent remember the name of the medication that was given to him from banfield. Pet hospital and banfield 2 different places.

We didn't take him back to banfield right away because we thought he would come out of the way he was acting thought it was a reaction from the medication. But didn't expect he was going to die. We did keep a close eye on him but didn't expect the unexpected. Do Keep in mind this all took place in a matter of 3-4 weeks.

Hope that was helpful
Anonymous on 01/16/2009:
You did what almost everyone trusted the medicine. I've read countless stories about pets dying under such circumstances. Hardest for the owner is that they feel guilty for giving their pet more of the medicine that killed it. Bad things can happen with only one dose. One of our lads was prescribed an anti-inflammatory. After one dose, he ceased urine production and became listless. I stopped the med. Three hours later, he was producing urine and feeling better. If I were not a physician and didn't know about anti-inflammatories being linked to sudden renal failure, I may have innocently kept giving him the medication and killed him. Bottom line...ANY TIME medicine is prescribed (for pets or humans) the physician is obligated to tell you about symptoms of adverse reactions and what to do if they turn up. Every medicine is a potential poison. Thanks for your post mastiff luv. I'm sure it will help someone else.
nycnftm on 02/07/2009:
I was just doing some searching the internet on Metronidazole and stumbled upon this site. I have a similar story and now feel worse. A week ago I brought my dog to the vet because she was going #2 on my carpet. This was just a day after a happy day at the dog park. She was running around the vet's office chasing her ball and happy as ever. The vet prescribed 750mg of Metronidazole a day for 6 full days. Two days later she had trouble standing up and walking. I brought her back to the vet on the third day after our first visit. The vet said it may be a reaction to the Metronidazole and the will hold her over the weekend, 72 hours. On Monday my plan was to wake up early and pick her up to go home. When I arrived the vet said she has been having seizures all weekend and that she would have to be euthanized! The vet did an autopsy on her and said her body was full of cancer and that's what caused her death. Now reading this site I do not think it was the cancer and she died for nothing! :(
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Animals Running Rampant Throughout Store
Posted by on
ALBANY, NEW YORK -- I had the unfortunate experience of having to enter a store called Pet Smart in a quest to find some alfalfa for some guinead pig rodent type creature my nephew has. Upon entering the store I was overwhelmed by the terrible odor. I can not even begin to describe the scent. I'm surprised my eyes did not tear up, but I almost wish they did because after I entered the doors (which I had to pull open, get some automatic doors PetSmart) I saw tons of animals roaming around the store. Many dogs with leashes, some cats wandering freely, even some type of reptile that I couldn't stand to look at.

I entertained the possibility of leaving immediately before risking injury due to these animals being allowed to run amok throughout the store, but I decided since I was only after one item to risk it. Searching throughout the aisles, I was approached by a man with a far too overzealous dog that approached and put his front paws up on my legs. I was appalled and the man told me that his dog was friendly. I told him that I didn't care how friendly his canine was and I asked this man if I looked like the kind of lady who would want something so wild and untamed licking me all over and burying its face in my nether regions. He was speechless. After not so kindly telling this man to go take a flying leap, I continued my search for alfalfa only now smelling like a mutt and covered in dog hair.

As I entered a new aisle I was confronted by a curious tabby who decided to rub up against and between my legs all the while emitting a low, guttural sound. Obviously on the verge of attack, I was able to ward it off by jabbing and poking at it with a rawhide bone. At this point, I had had enough! I approached the manager on duty and showed him my pant legs covered in animal hair. I told him PetSmart would be paying for me to have the entire outfit dry cleaned one way or the other and demanded to know where I should send the receipt after those services were performed. He told me that he was unsure about how PetSmart would handle something like that, but in the meantime offered to provide me with complimentary lint rollers in a feeble attempt to remedy the situation.

After acquiring my three free lint rollers, I had this manager show me where the alfalfa was and lead me to the check out register to avoid further attacks. I removed my change purse from my bag thinking PetSmart couldn't charge more than 75 cents for a bag of hay, but they wanted nearly four dollars! Needless to say, I left that bag of alfalfa sitting there and left with only my lint rollers. Since this event I have been calling PetSmart every day in order to get an address to send my dry cleaning receipt before I actually get it cleaned (there is no way I am going to pay for something like this), but thus far I have only been given the runaround. This will be the last time I ever step foot inside PetSmart. From now on I will only shop at pet stores that do not allow animals!
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User Replies:
MRM on 09/06/2007:
Are you sure your were at Pet Smart or the Zoo?
Anonymous on 09/06/2007:
You idiot!!! It's a pet store!!! So now your banned from Pet Smart along with the other six retailers in your area? Get off the computer, your to stupid to be allowed to use one.
Anonymous on 09/06/2007:
Oh, Eileen. Stay at home. For all of our sakes, stay at home.

memoryx57 on 09/06/2007:
Eileen, you're too funny! I'm actually beginning to look forward to your escapades!!! It does tend to break up the day a bit !!!
Sparticus on 09/06/2007:
Sorry... one of those dogs jumping on you was probably mine... We were just at Pet Smart... and my new puppy (Jake) is a bit over-friendly... ;-)

I think it is great fun to go to a place like that with your pet and see all the other pets... it is like a field trip for your pet... They love it.
Nohandle on 09/06/2007:
Eileen, how dare you refer to Rodney, my pet iguana, as a reptile. He was dressed in his newest Harley Davidson outfit complete with cap and looked quite striking. It certainly was not my fault the leash broke.

Anonymous on 09/06/2007:
what did your brother say,after you called him?

Anonymous on 09/06/2007:
Another awesome review EileenBB11! I voted your delightful ditty 'Very Helpful'!
Anonymous on 09/06/2007:
EileenBB11 = Stew?
Anonymous on 09/06/2007:
VH Eileen! Are you sure it was the cat making that "low guttural sound" between your legs?
Anonymous on 09/06/2007:
superbowl - Why would you say that? Yes, EileenBB11 is part of the Stew Nation but *NO*, I'm not EilleenBB11.

The Nation has made a formal request to the sight operators to put an end to the use of multiple accounts. We'll see if they comply or not.
Anonymous on 09/06/2007:
Because you like her way to much. My World will be crushed if it's true, tell me it's not so.
Anonymous on 09/06/2007:
I'm a fan of Eileen as well. So much more entertaining to read than rants about chicken wings or too heavy ladders.
bargod on 09/06/2007:
Why would you be upset by a dog sniffing your "nether reigons" its probably the only action your likely to see down there. By the way have you ever thought of publishing these delightful anacdotes?
Anonymous on 09/06/2007:
superbowl - EileenBB11 is part of the Nation. Members of the Nation always support each other. They never take sides against each other in open forum. They always vote each others contributions 'Very Helpful'. We exist to promote harmonious and respectful discussion with the overall goal to inform and comfort the weary tired consumer.
Slimjim on 09/06/2007:
Pirate, don't forget sloppy fish sammies and overpriced slip-n-slides finished in Chinese lead paint.
Anonymous on 09/06/2007:
So right slim, forgot about your fish sammies, but also didn't mention the rash of Dodge complaints and whines. Now who was it you mentioned doesn't have a life outside of this site? Hmmmmm.
Slimjim on 09/06/2007:
So what's this stew. You pushed the True Regulars Glee Club out of Biz, replacing it with YOUR Members Nation? Looks like you forced their commando to settle for second fiddle and kellett licker too. What else will he give up for you?
Anonymous on 09/06/2007:
Stew, I am one of the most non confrontational people around this place. Always trying to stay neutral and see all sides.

That being said, Eileen is an idiot!
Skye on 09/06/2007:
I'm sure the roaming animals had just as hard a time, looking at you.

You are not an animal lover, and should avoid any pet store in the future.
Slimjim on 09/06/2007:
My fish Pirate? LMAO, I don't think so tartar boy.
Anonymous on 09/06/2007:
But you're the only one who talks about it ladder boy? I don't recall mentioning "fish sammies" ever at all. Yet you do every day. Or was that Sheriff who you were so certain was Doc Jee. Hmmmm, you really don't know squat about anything, now do you marketing guru? *tears*
Anonymous on 09/06/2007:
Slim, don't you have a commode seat to sniff?
Slimjim on 09/06/2007:
I know enough to spot the three idiot nicks here playing games on this site.
Anonymous on 09/06/2007:
Okay slim, I give up. There's you and Lidman... Who's the other one?
Anonymous on 09/06/2007:
Anonymous on 09/06/2007:
CrystalSword on 09/06/2007:
Eileen, a pet store is for PETS....its one of the few stores that allows animals in with their owners! And as far as your dry-cleaning goes, get a grip....I ever see you outside a pet store....I'll be sure to spray homey on you and dump a bushel basket of dog hair over your head. Just go home and stay there!!!
Skye on 09/06/2007:
I just read this complaint again, and am pretty sure it's a fake letter, just to rile everyone up.
Anonymous on 09/06/2007:
Skye, make sure to read this poster's other reviews, as well.

p.s. Welcome Back!
Nohandle on 09/06/2007:
It is Skye...hense my response. You've been gone so aren’t aware this is about the 5th from our dear Eileen.
Anonymous on 09/06/2007:
Skye, for two weeks we have been trying to figure out which M3C member has been posting these insane (Eileen) posts. I'm about ready to offer a reward to who ever busts this troll.
Starlord on 09/06/2007:
This so-called Eileen BB11 purports to carry on a guerilla warfare campaign on merchants in Albany, NY. She claims she goes into various businesses where she supposedly rips them off in any of a number of small ways, and usually ends up demanding something or other from the business for inconveniencing her. She started off spending all her time on her cell phone, talking to her brotehr. She is working way too hard at posing as a mamber of a group of people who feel entitled to act just as they see fit, and hang the rest of the world. Sometimes I buy into her story and get incensed at her belief that she should be allowed to act like she does, and that it is normal. Other times, I feel that she is a great fiction writer, and that nobody could really be that big an a**hole. I have come close a few times to inadvertently starting a flame war just to tell her off.
Extended Warranty on 09/06/2007:
Sorry I haven't been following this Eileen. Is she serious or just trying to be funny?
DebtorBasher on 09/06/2007:
Eileen...first of need to change your underwear EVERY DAY...then the dogs wouldn't be sniffing your is not new to any of us members, that a dog finds your leg attractive...The picture I posted of you with your dog on the Community board already revealed that.
Anonymous on 09/06/2007:
that's harsh DB
DebtorBasher on 09/06/2007:
Hey...don't blame me Stevie...people post on here for help in solving their'd be surprised how many problems would be solved in this world if people would just get into the habit of changing their underwear everyday.
LeeSee on 09/06/2007:
You should be happy Eileen. At least "they" like you.
dogs rule on 09/07/2007:
So, which is more sad - that Eileen really is who and what she claims... Or that she isn't?

I have to admit, I do look forward to the comments, though. Some of you are absolutely hilarious...

LeeSee on 09/07/2007:
Wow.. I'm actually having Eileen withdrawal! Eileen you are better than caffeine!
Anonymous on 09/07/2007:
LeeSee, I think she took the weekend off?
You should come to thecommunity forums and visit us there.
LeeSee on 09/07/2007:
Ooooooooo... I new place to visit!!!!!! I did not know about the community forum. Thanks!!!!!!
DebtorBasher on 09/07/2007:
Yes LeeSee...come and join us! That's where the action is!
dogs rule on 09/08/2007:
I never know where to jump in on the forums...
DebtorBasher on 09/08/2007:
Just do like the rest of us...get your elbows in shape and just poke your way in there.
sarahnkrystal on 09/11/2007:
Eileen is only going to be allowed to stay in her room at the insane asylum from now on. Nobody else will have her any more.
jktshff1 on 09/11/2007:
There are 2 sides to this...
1. If she is real..she is unbelievably one of the following:
a. stupid
b. naive (I think that's the right word)
c. arrogant, self-centered snob
d. all of the above and a good writer
2.If someone is using this as a pseudo
a. an extremely talented person who is wasting their time using their talent here
b. giving a whole lot of people laughs and anguish at the same time.
c. giving the regulars something to talk about without hitting on each other.
d. should write short stories and sell them.
leopard on 09/18/2007:
I took my egyptian arabian stallion to PetSmart yesterday. I'm sure eileen would have loved that. he loves to sniff the crotches of snooty old biatches!! hi ho silver, away!!
jkay99 on 04/10/2010:
Hey you guys give the lady a chance I think she has a point here! I personally have a cat and because of the "cat smell" I may carry, dogs usually hate me! I risked having been attacked from time to time..And this happens to most people who take care of cats! Dogs just hate cats, and the smell of them too! I got afraid once at PetSmart when somebody let loose of their pitbull in the store! I certainly don't like it when people let their dogs loose that carry big scary teeth. They certainly don't have the right to frighten people!!
PepperElf on 04/10/2010:
jkay - this complaint is over 2 years old
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Throwing Away Pet Products Instead of Donating
Posted by on
Rating: 1/51
AVONDALE, ARIZONA -- Shame on the Manager at this Pet Smart. First making a statement that Pet Smart donates to much to non-profits dealing with animals than throwing away cases and bags of cat and dog food that are either torn or near expiration dates into trash bins. There are people out there that want animals but cannot afford to feed them. Pet Smart is the one that really stinks.

If you don't believe me go behind the store any time and you will find un-open pet products in the trash.
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User Replies:
clutzycook on 03/08/2013:
perhaps you should contact the corporate office and let them know.
leet60 on 03/08/2013:
I suspect the store may be concerned over liability in this case, particularly with torn or opened products. There is a risk of intentional or unintentional contamination with opened products and I would not want to feed opened products to my pet even if it were provided at no cost.

As for products nearing or at/past the expiration date, I believe the store may have the same liability concern.
kjsphat on 03/08/2013:
The SPCA would probably just feed the animals food with the nearest expiration date first; and be happy to get it. As far as liability, I volunteer at a local food pantry, and the Walmart distribution center donates food every week that is partially rotten, (fruit and veggies) expired, or close to the expiration date, and also some that was just an overage, or wrong order. We take it all, and just dispose of the bad stuff before distribution. But the frozen meat gets distributed to those who want it with the expired date. (Usually they all take it). When something is free, the receiver usually assumes the liability. With a comment like "We donate too much already" It sounds like they just don't want bothered. It's a shame. I hate to see something wasted. Especially when there is so much need.
pit girl on 03/09/2013:
This is a long standing policy with Petsmart. SSG, (petsmarts coorporate) is fully aware and is the one who decreed this practice. All items must be destroyed if it can't be sold at a clearance price. This is everything from food, tanks, leashes, toys, gravel, WE ARE TALKING ABOUT EVERYTHING THE STORE SELLS!!!!!!!! They will not donate anything to rescues on a store level.
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Bad credit card return policy
Posted by on
JENSEN BEACH, FL -- I purchased several items from Petsmart, including a (approx) $40.00 dog cage. I paid with a Visa debit card. When I got to the parking lot and checked my receipt I found that they had charged twice for the $40.00 cage. I went back to the store immediately and pointed out the error to the cashier. She said that she made a mistake and called the manager to make the correction. They put through a credit, but I felt that they should certainly not charge my card the full amount. I was assured that they would not. Three days later, the full amount (including the$40.00 overcharge) was debited from my account. When I went back for an explanation, the manager said the funds should come back soon. RIDICULOUS!!! How do you double charge someone, take the incorrect amount anyway, and tell the buyer "You'll get the refund at some point ???? The manager said "We all make mistakes" . My response was "You made the mistake worse by keeping the extra $40.00 of my money anyway! I own a business and take credit cards. The next time I am short of cash, I'll just run someone's card for $500.00 instead of $200.00, use their money to pay my bills, and return the mistake when I feel like it! Nice game PETSMART!
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User Replies:
Ytropious on 06/03/2010:
I don't think you understand at all. Mistakes happen in retail and things get scanned twice. When that happens a return happens (like any other type of return) and then once the store makes the return, it's out of their hands. You WILL get the 40 dollar credit to your account. When I returned something to Lowes on my credit card it took several days for the credit to show up. Just be patient, you act like they are keeping the money to scam you. They aren't keeping it, you're getting it back!
Fufu487 on 06/03/2010:
As said, returns can take awhile to show on your account. It's normal, be patient.
goduke on 06/04/2010:
You might wish to contact your own bank and see if they can expedite the posting of the returned amount to your account.
JINTS22 on 06/04/2010:
YTROPIOUS: You are dead wrong! I own two retail store that take in hundreds of thousands of dollars in credit cards. If one of my employees makes a mistake and overcharges a client, the charge is IMMEDIATELY CANCELLED and a new (correct) charge is run through. My clients (debit) credit card will only be charged the CORRECT amount. This is not about the $40.00.... It's about credit card companies using millions of dollars(collectively) to hold funds for several days and make plenty of interest on it. Ytrpoius and FuFu487... THIS WAS NOT A RETURN!!! I understand that a return can take days.
MRM on 06/04/2010:
You heard it straight from the horses mouth!
bcd on 06/04/2010:
The charge and the credit should have posted on the same day because they were in the same daily batch at the end of the merchant’s business day. The merchant clearly did not process the credit when they should have.
PepperElf on 06/04/2010:
have you received the 40 back yet?

though I also know sometimes it doesn't matter what the store does - the credit card company has to work with them as well

I had that happen with my bank actually. the charge was pending but the transaction had already been canceled. Even after having the company fax the information to the bank stating that the transaction had been canceled and to put the funds back into the account... the bank still dawdled.

as for return / not -a-return, it sounds like maybe they processed it as a return (even though it wasn't), but I could be wrong
Fufu487 on 06/04/2010:
Jints: I think it's obvious the retailer did the item as a return, instead of doing an immediate transaction cancel. Otherwise, we wouldn't be discussing this, would we?
GlitteringFirefly on 06/04/2010:
Not all cashiers/managers of retail stores have the ability to cancel a transaction.
Ytropious on 06/05/2010:
Exactly. Where I work if someone double charges an item on accident and it isn't caught until after the fact, it's way easier to just "return" the second item then it is to void and re ring a transaction. I don't know, but does it even matter? Either way doesn't it take time for the correction to happen?
KC on 07/28/2013:
Since it was processed as debit you could've just asked for cash back and had the $40 right in your hand. I've had a return at PetSmart several times and I always ask for cash when it's a debit because it can take 2-3 days for a return to be issued to a bank account.
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