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A Bit Of Information About Banfield
Posted by on 07/13/2008
AKRON, OHIO -- I noticed my nine year old cat was losing weight. I made an appointment with my regular vet, five days away. The next morning, I found my kitty in the basement not moving and hardly breathing. I have an emergency clinic I have used, but it was 20 minutes away. My vet is 45 minutes away. I bundled her up and took her to Banfield, which was five minutes from me.

To make a five day story short, they perked her up with IV fluids, did blood work, told me she had elevated liver enzymes. They insisted on keeping her and I didn't care. They were very good about telling me what things were going to cost. Every day for those five days, I was there three times a day visiting her, agreeing to blood work, listening as they told me other things they were uncovering. Finally, she was well enough to go home. My bill for Banfield, $2,800.

Within 48hrs, she got glassy eyed and lethargic. I called my vet, drove the 45 minutes, and the minute my vet looked at the cat, she said, "Diabetes." A $28 blood test later, it was confirmed. The cat was so far gone that trying to regulate the disease was probably going to be futile. I had her put to sleep.

I still had two cats left, so I looked up the symptoms on line. My kitty had every symptom listed for diabetes. She was a classic case. I wondered why Banfield hadn't caught it. I pondered this out loud in front of my co-workers and they ALL had stories to relate about Banfield being money driven more than pet driven. After investigating more, their credo is to get the animal, keep it, run tests, run the bill up, and take the money, all while appearing to be concerned.

I looked at my vet bill. They did over 20 blood tests on my cat and never tested for diabetes, again, all of her symptoms obvious, but I didn't know. This is why I am passing along this info to you. As is, I feel horrible and guilty for not seeing what they were doing, but all I could see was that she was feeling better; that's all I cared about. I beat myself up about "if I had gotten to the disease sooner," but my vet assures me those five days wouldn't have saved my kitty. Aside from that, Banfield made a lot of money off of my ignorance and my love for that cat.

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Posted by Principissa on 2008-07-13:
I am so sorry for your loss. There is no excuse for what they did. I know some will say mistakes happen, but when you have an animal showing textbook symptoms of a fatal disease, that should have been the first thing they tested for. This was not a mistake, it was idiocy and caring about money more than the health of your animal.
Posted by CrystalSword on 2008-07-13:
Sherdy, sorry for the loss of your sweet kitty, I know how hard it is when we lose a pet....especially a family member as your's was.

There is a Petsmart in Olympia, and they have the Banfield clinic there, our dogs shall never darken the doors there!
After the treatment they received at the grooming shop, I want nothing to do with their vet!
Posted by Anonymous on 2008-07-13:
How kind. Thank you. I miss her. She used to "talk" to me all of the time. It's so quiet now. :(
Posted by Nohandle on 2008-07-13:
I'm sorry for the loss of your pet. I love animals and have a dog and cat myself. There is a Petsmart/Banfield Vet clinic in my area. I've used the vet area for a nail trim for my dog once, nothing else. My Vet is 5 minutes away so with an emergency of course that’s where I head. Those vet bills can pile up quickly if you are dealing with a sick animal. When it's all over and done, had someone known immediately was was wrong with your cat you would have saved yourself $2,800.00 even though the end result would have been the same. With your other two cats please consider a vet closer to you, if there is one available, since 45 minutes is a long drive for an emergency.
Posted by Anonymous on 2008-07-13:
What a loss Shredy, we are small dog people but know how hard it is to loose a friend, dog or cat. Years ago we had an Australian Shepherd that came down with diabetes in her later years. We did the shots everyday for a few years but old age took her in the end.
Posted by jktshff1 on 2008-07-13:
Yea, sorry for the loss, thanks for the heads up.
Posted by Anonymous on 2008-07-13:
Handle...I moved, but I wanted to keep the same vet. I have since chosen one closer. He is 10 minutes from me and is very, very good. :)
Posted by Nohandle on 2008-07-13:
I'm glad to hear that Sherdy. Until you mentioned the 45 minute drive I never would have thought of an emergency situation. I use a clinic with four veterinarians on staff and am pleased with all of them. If there is an emergency after hours one will meet you at the clinic almost as quickly as you can get there. In your case, other than the high cost involved, the end result with survival would have been the same so please don't ever think of blaming yourself. Give those other two kitties a pat on the head. I bet they are precious.
Posted by Anonymous on 2008-07-13:

This is one of them. He really is cross-eyed.
Posted by Anonymous on 2008-07-14:
my wife was an RVT for an emergency clinic,and had nothing good to say about Banfield.
Posted by Anonymous on 2008-07-14:
Sue the corrupt bleeps.
Posted by freelance on 2008-08-05:
I used to work for Banfield. Some of the clinics are okay, and others are exactly what you said - profit-driven. I worked with a great vet at Banfield, but because she wouldn't price-gouge customers by doing unnecessary tests and bloodwork, our clinic was considered unprofitable and we were always under pressure to "make goal" (a target amount of profit set forth by Corporate). I eventually quit because they wanted to transfer me to work with a vet who *ran a puppy mill*. And I don't mean that he was a breeder; I mean that he brought his dogs into our clinic one day to let new vet techs train on them. The animals were so grossly neglected and sick that the attending vet almost reported him to the State Board. Of course, Corporate smoothed things over before a report was made.

My point is this: Some of the vets and a lot of the technicians do truly care about their patients. But it's a crap-shoot. I'm very sorry to hear about your kitty. Diabetes is common in felines, and any good vet would have checked the glucose level right away. :(
Posted by bubbles69 on 2008-09-01:
Posted by Anonymous on 2008-12-09:
Thank you for all of the compliments and helpful votes. I was decorating for Christmas and pulled out her stocking, the one with her name on it. I just sort of stopped. I am still incredibly sad. She was such a wonderful cat. I don't really care about getting back at Banfield or costing them business as much as I care about warning people who love their animals away from them. Best wishes to all of you and your furry babies.
Posted by Gouged on 2012-04-08:
Now I understand why I got took to the cleaners by Banfield at our Petsmart, I have since found a much better and alot cheaper vet service. Its called Animal Crackers, Anamal Hospital and and Vet Services. Much Better.
Posted by Tommy'sOwners on 2014-03-26:
I got taken to the cleaners by Banfield at our PetSmart in Brentwood, CA. My wife knew our Short-Hair Domestic Tabby named Tommy had cancer and the Vet felt something near his stomach and short intestines, but what followed were the Xrays to see if it can be identified, Blood Test to try to ID the problem and $$$ for just the office visit. After 30 minutes my bill was up to $800 dollars with no conclusive prognosis. I had to settle my bill but I complained about why there was no conclusive information and now I'm being sent out to get an ultra sound to confirm their suspicion of cancer. I managed to get my bill reduced down to $550, but was looking at another $600 for Ultrasound office visit and a biopsy. My bill is now over $1000 in just a few hours of running around. The next day I was going to be charged yet another $150 to get info from an Oncologist that my cat had cancer. We were spent and surely taken advantage of due to an emotional attachment to our cat Tommy and as it turns out it was terminal and we had to put him down a week later, for yet another fee at Banfield, $185 50 to be there when he was put down, more cha-ching for the Vets. We miss him, but I really felt raped by the Vets at Banfield and the Specialist we were referred to. Since they wanted to make money all these things were offered and done to our cat and they will take any form of payment as long as it can be cashed, they even take CareCredit as payment. This is what I use when I go to the Dentist. Be warned, look on-line for your pet's condition and always check their gums. White gums are a true indicator that something is way wrong. I feel for those who have lost their beloved pets but I don't want you to go through what my wife and I went through with PetSmart and Banfield.
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The Bag Says Sweet Potato Treats, but Never Mentioned Having Bugs!
Posted by Love them bassets on 02/24/2014
Simply Nourish Sweet Potato Treats
Simply Nourish Sweet Potato Treats
WESTMINSTER, MARYLAND -- We have been buying the Simply Nourish Sweet Potato Dog Treats from Pet Smart in Westminster, MD. for almost one year and our dogs simply love them. Who knew that a dog would like dried sweet potatoes? They are a jerky treat consistency with real sweet potatoes sliced and then dehydrated. Well, they loved them until recently when instead of the treats being the center cut slices of the sweet potatoes, all we were getting in a $9.99 bag was unpeeled potato end pieces with hard skin and not much sweet potato. My dogs started turning their nose up at them and I returned a few bags because all I got were the butt ends of the potatoes that looked like they were picked out of a trash bin and very, very few slices of good sweet potatoes.

Recently, I went to the same Pet Smart and purchased a few bags of these, hoping that they had some good potato treats in them. There is just a small window on the bag for you to look at what is inside, so I took a chance and bought some. Shortly thereafter at home my dogs asked for a treat and I grabbed for the new bag of these treats. Upon opening the bag, I went to reach inside and immediately noticed white strings in the bag stuck to the sweet potato treats. I took a treat out of the bag to examine it and noticed that the white strings looked like "white gauze" that you would put on a wound-- not real thick, just strings stuck to the potatoes. My first reaction was that this was part of the dehydration process when they dried out the treat. The bag is heat sealed and appeared to have the air taken out of the bag. I knew they changed the product so I was really unsure of what it was. I then held the bag up and looked in the clear window and that is when I found out what the strange white material/strings were: THE BAG HAD LIVE BUGS CRAWLING OVER THE SWEET POTATOES so I assume these were cobwebs. From what I could see, there were at least 4 or 5 but maybe more bugs in the bag. The bugs had been sealed with the bugs inside.

I immediately called the store and talked to a woman manager, and she replied: "if you want to bring the bag back to the store, we can replace it with another bag"! Why would I want another bag when this bag had bugs in it. I looked over the entire bag and there were no holes, rips, punctures, etc. How were these bugs still alive. I told the manager that I would be contacting the FDA to file a report with them, but that I thought she would like to know so she could pull other bags off the shelf. I triply bagged the bag of treats and put it out in my garage until I could go to the store the next day. I filed the report with the FDA and the next day visited the store. The same product was still on the shelf and no one at the store had been informed of the treats having bugs. I returned other bags of the treats which I had previously purchased but not opened and got a store credit. The manager on duty that day had also not been informed. How does this happen? I also called the number on the bag of treats, who answered "Pet Smart"' so I assume this is their product. They took my name and address, but didn't ask for the CPU code on the bag to see what other bags came from the same place--if mine had live, crawling bugs, they had to have been put there at the time of packaging since there were no holes in the bag at all. The 2nd manager confirmed the bugs and webs in the bag which I took in to the store the next day. How was Pet Smart going to trace the product if they didn't ask for numbers? How could this involve just one bag, there had to be more but how many people inspect the product before they give it to their pet?

The reaction I got from Pet Smart from both of the managers, and the number I called on the bag was very disappointing. I didn't expect them to do a major recall of the entire product line, but I did think they would take the information from the bag, find out where it was packaged, and then follow through with notifying that plant and hopefully inspecting for some kind of infestation. For 5+ bugs plus webs to be in such a small bag, shouldn't this have some kind of safety standards in place. I was disheartened by the way in which our neighborhood pet food chain handled this complaint. I shop in this store every week and some months more often so I am not a stranger to the employees and the manager. I didn't expect preferential treatment, I just wanted them to do something, act concerned, and make some reports or phone calls to see how bugs and cobwebs got sealed in a bag of their treats and that maybe more bags are still out there.

Worse yet, maybe someone's dog(s) have gotten sick from eating a treat with either a cobweb or a bug on it and the owner doesn't know why because the incident was not made known to the public. How often does something like this happen and it is not investigated by them? I realize it was one bag with 5+ bugs and cobwebs, but how many bags haven't been sold or opened yet from that same plant? Why isn't pet food and treats more stringently regulated? I just wanted more and expected more from the company where everyone takes their pets to on weekends and the employees seem so concerned and always ask: "what kind of pet do you have" or "how many cats/dogs do you have" when we visit their store.

Do they really care or is it just "small talk". I wanted to feel that there are standards in place and that my pets safety is their top priority. I didn't get that from the way in which Pet Smart in Westminster or the branch of Pet Smart who answered the phone number written on the bag of treats. They just seemed to act like live bugs and cobwebs found in a heat sealed bag of treats was nothing more than the printing on the bag being misspelled. They seemed more bothered and put out that I was making an issue of this.
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Posted by Karnamay on 2014-02-24:
After a quick google search of Simply Nourish, it would seem the bug problem is very common in their product. Due to recent news, I am very reluctant to give my goldens any treat that I have not made myself.
Posted by nikalseyn on 2014-02-25:
Pet food has been a problem for years, especially since many companies have relied on imported Chinese meat products. The FDA has been aware of the problem for a few years and recently has admitted the problem. Your best bet is to read the product package very carefully and if it says anything about any part of it coming from China, or any part of Asia, to not buy it. Food products for animals is not held to the same standards as that for humans, tho why people would eat any fish products from China has always amazed me. Your best bet is to make your own dried meat treats for your dogs. It is easy and you then know what is going in it. But, I suspect everything you buy for animals is going to be cheaply made with unknown products and with unknown health risks for the animal. As for Petsmart not pulling the products---they are too big of an organization and no one is willing to take the initiative to do anything. See no evil, etc.
Posted by Bill on 2014-02-25:
If the bag doesn't say "Made in the USA" pass on it.
My dog loved the dingos that were from China.
Well, after her getting sick multiple times I refuse to give her any food or treats not made here.
Live and Learn.
Posted by CrazyRedHead on 2014-02-25:
If you think that's bad, you should see what the FDA allows in our food. You won't want to eat anymore.
Posted by madconsumer on 2014-02-25:
I see lots of dogs eating bugs.
Posted by CrazyRedHead on 2014-02-27:
Cats to. All animals eat bugs (among other unsavory things), it's how feral kittens learn to hunt.
Posted by Love them bassets on 2014-03-11:
Sure, dogs and cats do eat bugs, rabbit poop, grass plugs, etc, but I am not being charged for it nor is anyone getting rich by selling a product that does not meet the GUARANTEED analysis listed on the bag. This is a product of Thailand but is distributed in Arizona. So, the good old USA packaged it, and sealed the webs and bugs in the bag, right?
Posted by MundoCaniDog on 2014-03-25:
Dogs and cats may eat bugs, but I do not bring bugs into my home (knowingly). As such, this product has no place in my home.

Plus, with so many bugs in the product, that tells me they have basic sanitation problems at their plant -- which calls into question the general cleanliness of the food and manufacturing/packaging processes.

Not for me.
Posted by KeithInIllinois on 2014-04-03:
I also got a couple of bags with live winged insects and what appeared to be webs. Since then, the bags have been okay, except for the last bag also having a bunch of skins. The main issue now is that it's very difficult to find a bag with nice orange-colored (they're sweet potatoes, right?) soft chews. Every bag on the shelf last night had extremely hard slices that ranged from pale orange to sickly yellow. I ended up buying a different brand which was just as good. I also feed the dogs Simply Nourish dry food and canned food. Given the quality control issue with the chews, I'm going to have to reconsider the brand altogether.
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Throwing Away Pet Products Instead of Donating
Posted by Johiki2 on 03/08/2013
AVONDALE, ARIZONA -- Shame on the Manager at this Pet Smart. First making a statement that Pet Smart donates to much to non-profits dealing with animals than throwing away cases and bags of cat and dog food that are either torn or near expiration dates into trash bins. There are people out there that want animals but cannot afford to feed them. Pet Smart is the one that really stinks.

If you don't believe me go behind the store any time and you will find un-open pet products in the trash.
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Posted by clutzycook on 2013-03-08:
perhaps you should contact the corporate office and let them know.
Posted by leet60 on 2013-03-08:
I suspect the store may be concerned over liability in this case, particularly with torn or opened products. There is a risk of intentional or unintentional contamination with opened products and I would not want to feed opened products to my pet even if it were provided at no cost.

As for products nearing or at/past the expiration date, I believe the store may have the same liability concern.
Posted by kjsphat on 2013-03-08:
The SPCA would probably just feed the animals food with the nearest expiration date first; and be happy to get it. As far as liability, I volunteer at a local food pantry, and the Walmart distribution center donates food every week that is partially rotten, (fruit and veggies) expired, or close to the expiration date, and also some that was just an overage, or wrong order. We take it all, and just dispose of the bad stuff before distribution. But the frozen meat gets distributed to those who want it with the expired date. (Usually they all take it). When something is free, the receiver usually assumes the liability. With a comment like "We donate too much already" It sounds like they just don't want bothered. It's a shame. I hate to see something wasted. Especially when there is so much need.
Posted by pit girl on 2013-03-09:
This is a long standing policy with Petsmart. SSG, (petsmarts coorporate) is fully aware and is the one who decreed this practice. All items must be destroyed if it can't be sold at a clearance price. This is everything from food, tanks, leashes, toys, gravel, WE ARE TALKING ABOUT EVERYTHING THE STORE SELLS!!!!!!!! They will not donate anything to rescues on a store level.
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A Monty Python Experience
Posted by Rpv061 on 08/14/2011
COLUMBIA, MARYLAND -- The writers of Monty Python’s classic “dead parrot” skit must have had a psychic future vision of the cynicism at the PetSmart in Columbia MD.

My daughter returned a very sick chinchilla that was dying in her arms. The store manager was defensive and argumentative. “We’ll give it some liquids and antibiotics,” he said halfheartedly before hustling the motionless animal to an unseen veterinarian supposedly in the back room. “Actually, I don’t think anyone here knows how to treat chinchillas,” he then confessed.

My wife and crying daughter had the humiliation of waiting in line at the service counter with the dying animal, even though she had called ahead to say she was bringing a critically sick animal to see their vet. They got about as much compassion from PetSmart as you’d expect from returning a broken toaster to Wal-Mart.

All the manager wanted to do was get the dying animal out of sight and do a hasty refund to get my family out of the store. This is sickening if it is representative of the PetSmart corporate culture. Their theme song should be from the Steve Miller Band’s: “Take the Money and Run.”

PetSmart’s managers might do better being trained to sell vacuum cleaners, which already suck.

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Posted by At Your Service on 2011-08-14:
I have aways had a soft spot for animals.

I would wonder, though, what you would expect them to do.
Posted by MDSasquatch on 2011-08-15:
I too have had a non-caring attitude from that same exact store. We bought my daughter a "male" hamster from there. The signs are very specific, they ONLY sell male hamsters.

Not long thereafter, my "male" hamster gave birth. I didn't think this was any kind of a miracle, so I called the store. What I got was basically "O well, it's your problem now"
Posted by jktshff1 on 2011-08-15:
MD, how do you tell the difference?
Posted by MDSasquatch on 2011-08-15:
I don't know how to tell the difference, I trusted the store to know how. After the birth of baby hamsters, I was pretty sure mine was not a male.
Posted by Skye on 2011-08-15:
I think this dying Chinchilla should have been taken to the vet immediately, not their vet. Sometimes they do not even have a vet on duty, but someone who is just an vet assistant, and they aren't even a certified & licensed vet tech. The people at Pet Smart do not have any emergency animal care training and therefore, are not the ones who would know what to do.

I hope you finally took this poor innocent chincilla to an animal hosptila, because too much time has already been lost.

Thanks for warning others about your experience. Pet Smart just sells animals, they do not provide medical care, especially emergency medical animal care.
Posted by Old Timer on 2011-08-15:
+100 Skye, "I hope you finally took this poor innocent chinchilla to an animal hospital".

My Dad raised chinchilla's for a few years. They are a very hearty little creature and can tolerate a great deal. So I suspect the problem was probably a viral infection. Chinchilla's have a very unique defense mechanism, I won't go into detail but you don't want to make one of the little guys mad and be within "squirt" range. Unless they know you as their keeper and the one that feeds them they can have a real mean streak. You can spend hours just watching them play and play fight with each other, most make cute little pets.
Posted by PepperElf on 2011-08-23:
1) I hope you weren't trying to RETURN a pet for being sick

2) PetSmart is a store - I believe their vet clinic is at a different location

3) How do you know it's "dying" and not just "sick". And if you thought it was dying, ... why didn't you go to a real vet?
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Bad credit card return policy
Posted by JINTS22 on 06/03/2010
JENSEN BEACH, FL -- I purchased several items from Petsmart, including a (approx) $40.00 dog cage. I paid with a Visa debit card. When I got to the parking lot and checked my receipt I found that they had charged twice for the $40.00 cage. I went back to the store immediately and pointed out the error to the cashier. She said that she made a mistake and called the manager to make the correction. They put thru a credit, but I felt that they should certainly not charge my card the full amount. I was assured that they would not. Three days later, the full amount (including the$40.00 overcharge) was debited from my account. When I went back for an explanation, the manager said the funds should come back soon. REDICULOUS!!! How do you double charge someone, take the incorrect amount anyway, and tell the buyer "You'll get the refund at some point ???? The manager said "We all make mistakes" . My response was "You made the mistake worse by keeping the extra $40.00 of my money anyway! I own a business and take credit cards. The next time I am short of cash, I'll just run someone's card for $500.00 instead of $200.00, use their money to pay my bills, and return the mistake when I feel like it! Nice game PETSMART!
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Posted by Ytropious on 2010-06-03:
I don't think you understand at all. Mistakes happen in retail and things get scanned twice. When that happens a return happens (like any other type of return) and then once the store makes the return, it's out of their hands. You WILL get the 40 dollar credit to your account. When I returned something to Lowes on my credit card it took several days for the credit to show up. Just be patient, you act like they are keeping the money to scam you. They aren't keeping it, you're getting it back!
Posted by Fufu487 on 2010-06-03:
As said, returns can take awhile to show on your account. It's normal, be patient.
Posted by goduke on 2010-06-04:
You might wish to contact your own bank and see if they can expedite the posting of the returned amount to your account.
Posted by JINTS22 on 2010-06-04:
YTROPIOUS: You are dead wrong! I own two retail store that take in hundreds of thousands of dollars in credit cards. If one of my employees makes a mistake and overcharges a client, the charge is IMMEDIATELY CANCELLED and a new (correct) charge is run through. My clients (debit) credit card will only be charged the CORRECT amount. This is not about the $40.00.... It's about credit card companies using millions of dollars(collectively) to hold funds for several days and make plenty of interest on it. Ytrpoius and FuFu487... THIS WAS NOT A RETURN!!! I understand that a return can take days.
Posted by MRM on 2010-06-04:
You heard it straight from the horses mouth!
Posted by bcd on 2010-06-04:
The charge and the credit should have posted on the same day because they were in the same daily batch at the end of the merchant’s business day. The merchant clearly did not process the credit when they should have.
Posted by PepperElf on 2010-06-04:
have you received the 40 back yet?

though i also know sometimes it doesn't matter what the store does - the credit card company has to work with them as well

i had that happen with my bank actually. the charge was pending but the transaction had already been canceled. Even after having the company fax the information to the bank stating that the transaction had been canceled and to put the funds back into the account... the bank still dawdled.

as for return / not -a-return, it sounds like maybe they processed it as a return (even though it wasn't), but i could be wrong
Posted by Fufu487 on 2010-06-04:
Jints: I think it's obvious the retailer did the item as a return, instead of doing an immediate transaction cancel. Otherwise, we wouldn't be discussing this, would we?
Posted by GlitteringFirefly on 2010-06-04:
Not all cashiers/managers of retail stores have the ability to cancel a transaction.
Posted by Ytropious on 2010-06-05:
Exactly. Where I work if someone double charges an item on accident and it isn't caught until after the fact, it's way easier to just "return" the second item then it is to void and re ring a transaction. I don't know, but does it even matter? Either way doesn't it take time for the correction to happen?
Posted by KC on 2013-07-28:
Since it was processed as debit you could've just asked for cash back and had the $40 right in your hand. I've had a return at PetSmart several times and I always ask for cash when it's a debit because it can take 2-3 days for a return to be issued to a bank account.
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PetSmart Bites
Posted by Timpi4u on 10/05/2009
MEDFORD, OREGON -- PetSmart Bites!
Our family has rescued and cared for abandoned and injured animals for at least 38 years now. Our youngest daughter Karina grew up helping us with these unfortunate creatures and as the years went by she grew to love them and our mission.
Karina has owned many diverse types of creatures including a red tail boa, she has cared for a baby dear in Georgia, and she has cared for horses and has owned dogs, cats and other furry creatures all her life. Therefore working at the local PetSmart in Medford at first seemed like the perfect fit for Karina.
Currently, Karina has adopted two dogs that have been abandoned and in the past two years has spent well over $2,000.00 on them for medical care which she really can’t afford working at PetSmart for $8.70 per hour.
A person can see she loves the animals she bathes in the bathing room and the animals and their owners waiting in line to purchase pet friendly supplies. Karina knew what was best to feed your animals and which items you would need for pet problems such as dander or skin problems just to name a few.
However, in May of 2008 Karina injured her back while caring for animals as she always has. She saw the doctor and he provided her with a light duty work note. Karina provided this note to Manager Connie Hooper Leggett who told her there was no such thing as light duty work at PetSmart.
Karina not wanting to lose her job kept working even though her back was still injured even after resting and treating it for about a week. Manager Connie Hooper Leggett then told Karina she would cut her hours unless she sold more of their care products to customers.
At this point as her father and at her request I was now involved. I own and operate Martinez & Associates Investigations and after goggling http://www.indeed.com/forum/cmp/PetSmart/s-company-culture-at-PetSmart/t3889 and many other links regarding the PetSmart culture I knew my daughter Karina needed someone in her corner.
The Manger did in fact make good on cutting Karina’s hours down to between 13 and 18 hours per week. Karina told her Manager’s she needed at least 30 hours a week to pay her rent, care for her animal friends and buy food, gas and so forth. However the punishment continued in cut hours even though Karina has been with PetSmart at least 3 years and was selling as much as other employees.
I did in fact step in to investigate and bring my daughter her lunch. I never disturbed the customers but while I was trying to investigate the PetSmart in Medford, their corporate office sent me a letter stating I would be trespassing if I entered the store again.
On August 15, 2009 Karina was bitten by a large Akita dog while bathing the dog. During bathing the dog got its rear foot caught in the grate at the bottom of the bathing tub. Karina and three other employees tried to hold the Akita while they attempted to free the foot. The dog tried to attack one of the employees who let go, then the second employee let go leaving Karina to wrestle this large dog alone and try to free the foot. The Akita bit Karina ripping open her left arm and an employee from the Banfield Hospital next door came in to assist.
Karina has been treated unfairly, she asked the management if she could seek employment with the nearby Wal-Mart to compensate for her lost hours and she was told they would not adjust her hours or work schedule for another employer to allow her to work at another place.
Karina Martinez loves animals and animal owners as anyone can investigate and find out. However, Manager Connie Hooper Leggett has to face the District Manager about sales and she has continued to punish Karina with reduced hours.
As part of my investigation into this matter I found numerous disgruntled employees many for the same reason who have quit. I asked Karina about the sales and she explained that in this economy pet owners don’t always have the extra money. Upon further investigation I found that Star with PetSmart stated Karina’s sales were up with other employees.
It appears to me that the Manager Connie Hooper Leggett can continue to cut Karina’s hours, she can bring in new employees and give those 30 hours a week and this does not violate any labor laws because I have checked. However, I find it distasteful and unethical at best just another blog on the wall in goggle land for PetSmart.

Timothy J. Martinez
Martinez & Associates Investigations

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Posted by spiderman2 on 2009-10-05:
If an employee (Particularly and adult employee) in my store had their dad come in and start questioning how we run our business, I would get rid of that person too. If your daughter doesn't like how she is treated, then she should feel free to seek alternate employment. Just because she loves animals, doesn't mean she is entitled or obligated to work at PetSmart. Perhaps she would be better off working in a real vetrinary clinic or a family owned pet store.
Posted by Ytropious on 2009-10-05:
So is she a bather? Light duty is just physically impossible in that position unless someone else comes over to move the large dogs for her. That just seems like someone else doing half the job for her. You could be in a right to work state, in which case the job doesn't have to accommodate you. Also, I know she loves dogs, but why did she adopt two that she can barely pay for on petsmart wages? Loving dogs or not, she's not going to be able to feed them at all if she loses her job.
Posted by Skye on 2009-10-05:
Karina is a big girl. Time for her to fight her own battles. She should go to school, become either a veterinarian, or a licensed certified vet tech. Either one, will give her the joy of helping animals. You weren't there, you are writing a letter from here say.

I know, I'm a licensed, registered, certified vet tech.
Posted by Anonymous on 2009-10-05:
"Karina not wanting to lose her job kept working even though her back was still injured".

HER choice. If there is no light duty with her position what do you expect them to do? I can't really see them putting her in another position with her being injured as any other injury would make them responsible if she got hurt again while on the job.

Cutting her hours instead of letting her go was generous. They could have insisted she either terminate her employment or put her on medical leave of absence. You were trespassing, therefore you were banned from the store.

I think you were looking for a reason to sue. Your daughter is a big girl. It's tough. but you gotta let her fight her own battles.
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They've really helped me care for my fish
Posted by PepperElf on 09/08/2009
SYRACUSE, NEW YORK -- I started keeping fish as pets last week. Originally I picked up a couple of items at Wally-world but then I started going to Pet Smart because they're more convenient to go to.

The employees have been helpful - advice on how to maintain my fish tanks properly, how many fish I can realistically put in a tank, even free pamphlets on fish care for multiple breeds (I also have a betta in separate 1.5 Gallon tank).

Today I picked up a second goldfish and the woman I spoke to helped me with advise on how to acclimate the new fish into the tank (15 minutes in the bag, give the other fish a snack in the meantime)...

The only trouble I had was that the filter wasn't filtering, wasn't passing any water at all, so I took it back and happened to speak to the same woman. She looked at the filter and saw what I was doing wrong - I didn't put any water in the filter.

So I went home, tried that and... now it's filtering quite nicely.


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Posted by madconsumer on 2009-09-08:
great review.

very very helpful!!
Posted by Anonymous on 2009-09-08:
Petsmart is ok for some things, unfortunately here they don't sell saltwater fish. Pepper, check out this review from an esteemed M3C member:


Posted by PepperElf on 2009-09-08:
Ooo thanks for reminding me! I wanted to pick up a magnet-cleaner too. I'll do that the next time I drive by that area.

And I'm not sure if they sell salt-water fish here or not. They did have salt-gravel. I almost grabbed a bag by accident (the helpful employee stopped me though) =)

I'm just doing 2 goldfish and a betta for now - in separate tanks of course. :-)
Posted by Eloise on 2009-09-08:
How is 2.0 doing?
Posted by Anonymous on 2009-09-08:
I used to have a both a male and female betta in my office aquarium (divided, of course). Sometimes I took out the divider and let them get randy.

Posted by PepperElf on 2009-09-08:
heh. i was wondering about that too. they sell females at the pet smart here...

2.0 is doing fine. He was a little ticked off that I put another goldfish in with him but they're managing. Hell they have 10 gallons to play ...

And of course to go with the theme of Inkheart the newbie is Gwinn - Dustfinger's companion the Marten. He's currently a white goldfish, but the woman I spoke with said he might change color.

heh she probably thought i was insane (i've been over caffeinated today...)
Posted by Eloise on 2009-09-08:
I've never read Inkheart is it good?
Posted by PepperElf on 2009-09-08:
Oh yeah. Imagine a guy who looks like Brendan Frasier who, when he reads books out loud they come to life.

(The author really did imagine Brendan when she wrote the books)
And yeah the movie is good, but the book is better (of course) :D
Posted by Eloise on 2009-09-08:
The book is always better than the movie.
Posted by PepperElf on 2009-09-08:
you know i could be wrong but... i think the tank looks a little cleaner too. guess that filter's really working.

(Top fin brand... which according to Mr. Google.com is the store's own brand of fish supplies)

I'll check in the morning though to see if it looks cleaner or not.
Posted by PepperElf on 2009-09-09:

My tank DOES look a lot cleaner. Woot! Less icky things floating in the water.
Posted by jktshff1 on 2009-09-09:
At my age, I've started passing water much more often than I use to.
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Petsmart Gave My Dog Fleas!
Posted by Chrissy1582 on 07/13/2009
MACON, GEORGIA -- On Sunday July 12, 2009, I took my 5 year old English Setter to his grooming appointment at 12pm. They said he would be finished at 4pm. I arrived back at 4 and was told it would take another 30 minutes, so I left and had to go back. I waited for a little while for someone to come out and help me and I witnessed a groomer pretty much abusing a dog. She was trying to cut his nails and he was pulling away (as expected) and at one point he fell off the table and she yanked him back up by his throat and continued to pull and yank on his paws brutally.

When Willis, my dog, was returned to me, I noticed he had a horribly uneven cut, and that there were some really long hairs that the groomer missed. Instead of complaining, I just paid and decided I would try to fix his fur when I got home.
Well, when I got home he ran to his water dish like he didn't have a drink for 4 hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at Petsmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with 30 dollars worth of over-the-counter remedies.

What is a free flea bath going to do? Make it so that he has to sit in a cage for 6 hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.

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Posted by madconsumer on 2009-07-13:
fleas can be gotten anywhere. specially at the vets or groomers.
Posted by MSCANTBEWRONG on 2009-07-13:
You're right mad...I do agree if the poster saw someone abusing an animal not returning there for any other service. I would have called the Humane Society and filed a complaint againt the person.
Posted by madconsumer on 2009-07-13:
you are right ms. i forgot to say anything about the abuse. the spca is the first and fastest place to begin!
Posted by MSCANTBEWRONG on 2009-07-13:
I'll keep that in mind. thanks!
Posted by jktshff1 on 2009-07-13:
kinda like getting a cold when you go to the dr.
Posted by Anonymous on 2009-07-13:
What MadC said, plus they can get fleas from your yard. That's where my dogs tend to pick them up. It's important to use a good flea preventative.

Posted by BokiBean on 2009-07-13:
I wont even take my dogs in Petsmart to pick out treats...no telling what is in there from other animals, especially people who do not bother to give vaccinations.

Nice review.
Posted by Nohandle on 2009-07-13:
You took your dog in for a grooming and noticed fleas on his backside when you returned home after 4 hours? I don't doubt your word but that's a bit quick for fleas to be apparent. At least you didn't get them in your home. I've not heard a compliment in quite a while for the Petsmart grooming department. My 8 pound dog does enjoy being pushed around in the cart to see all the sights but I wouldn't take her for a grooming nor veterinarian care there.. period. Too many complaints.
Posted by moneybags on 2009-07-13:
Go tho the vet and ask for 1 Comfportise pill. The are a real flea repellant and they work! There are different size pills per the wiight of the dog. I have a long haired Dauchaund and a Maltese. We treat our yard but the neighbors don't. Comfortise works for 30-60 days and it is a real miracle!
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Sick Pets In Pet Smart
Posted by DRVROFRED on 04/28/2009
I actually have a question concerning Pet Smart.

Our sons 5 month old puppy just had to be put down due to parvo. Even though the dog had all his shots there was an outbreak and it effected a lot of dogs in town. (It did not happen at Pet Smart)

I know Pet Smart is known for allowing your animals in the store but our town Veterinarian said because this disease is so easily spread and there's a lot of disinfecting to do afterwards, stores were going to stop allowing pets inside. I just saw a PS commercial on TV with the animals in the store so was wondering if this was true for any or all of them.

I'm just writing this because we are all just heartbroken over losing a pet. He was saved at a pet adoption shelter and got everyone of his shots. I wanted to bring this to everyone's attention that has a beloved pet and maybe check it out and see if it's true. I don't want any of you to loose your furry babies over something like this.
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Posted by Anonymous on 2009-04-28:
Awww DRVR, I'm so sorry to hear that...

Thanks for posting this, it's a good reminder about how dangerous Parvo is.
Posted by Anonymous on 2009-04-28:
Sorry for your loss. That shelter is probably in need of a real good disinfecting. I haven't heard about Pet Smart not allowing pets inside, put I'd sure like to see Home Depot start such a policy. I feel like I'm in a Pet Smart when I go in there anymore.
Posted by Principissa on 2009-04-28:
I am so sorry for your loss. How sad for your family, especially your son. My guess is that the shelter needs to be disinfected. Have you called the shelter and spoke to someone there? Maybe there are other dogs that were affected by Parvo at the shelter.
Posted by BokiBean on 2009-04-28:
Parvo is just horrible! I'm so sorry, FRED.

Its so hot and funky and humid down here that Parvo just sweeps through and does its dirty work every year.

I called my local Petsmart and they said that pets were still allowed in. A nice guy who answered the phone said that he didn't know of any stores that were having to take special precautions. That makes sense though, because they have a pet groomer and a pet hospital in this location so animals are going to be traveling in and out of the store all day anyway.

The bad and good thing about parvo is that it normally hits the babies..your 5 month old puppy is actually one of the older cases I've heard of, although my vet has told me of a few adult dog cases he has had. But puppies are especially susceptible, older innoculated dogs are pretty safe, although it does happen from time to time.

Oh geeze, I'm sorry for ya'll. I hope you don't let this discourage you...getting a buddy from the pound is such a great thing to do.
Posted by Anonymous on 2009-04-28:
Sorry for your loss Fred. I'm for allowing pets into stores...if kept by responsible humans. Never take a young pet to a public place where there is a chance of transmission. It can also be transmitted by an infected animal passing thru your yard. It can be transmitted in vet offices too. Spay/neuter, and vaccinate...ALWAYS.
Posted by BokiBean on 2009-04-28:
Groomers can pass it along too. I'm very particular about where I take my dogs to be groomed even though they are vaccinated and adults...

Good advice, Doc.
Posted by Anonymous on 2009-04-28:
We adopt only adult dogs now. But when we had pups in the house, we kept them in almost 100% quarantine until they were 6mos old. One of my colleagues lost his 12wk pup to parvo two weeks after visiting the vet for a checkup. The vet was heartsick too. Sadly, it happens.
Posted by BokiBean on 2009-04-28:
I haven't had a puppy for years, all mine were adopted as adults (god it saves so much wear and tear on me and the house!), but the vet I use the most comes to the house in a mobile unit. He can regularly disinfect with minimal effort and the one thing I loooove is that he does any work needed under anesthesia and then uses a drug to back them OUT of that anesthesia before he leaves. I have a kind of phobia about putting my dogs or cats under and leaving them overnight at the vet's.

I can have a dental or a spay/neuter or any surgery and the animal is in my house and out from under anestheia as the vet is pulling away.
Posted by DRVROFRED on 2009-04-28:
Thanks you guys for your kind sympathy and for your helpful information. I didn't think about groomers carrying the disease. The shelter was notified and took all the proper precautions. They offered the kids a new dog but at this time they would rather let their hearts heal.My son his wife and our grandson had a buriel for 'Baby Jakes' blankies and toys. Then I made them a nice dinner to help them feel better. Once a mom always a mom. Thanks again for your kind words. I do feel better myself. :-)
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Metronidazole Medication
Posted by Mastiff_luv on 01/15/2009
N/A, ILLINOIS -- Our 2 year old Neo MastiffMy Boyfriend and I owned a beautiful 2yr old neo mastiff named Dino. We took him to Banfield in October of 08 because he had watery stools, and was vomiting. So he was given Metronidazole for his sickness. Dino was taking the pills twice daily at 500 mg. We noticed that it did make him VERY thirsty but the watery stools and vomiting stopped. well he started to get sick little by little we noticed that he looked slimmer, very thirsty, and was just acting very different. One day we came home ( First week in December) and found our Poor Dino on the floor in a pile of blood and was having a seizure. The scene was unexplainable and horrifying. We Rushed him to the hospital and they sedated him right away. We couldn't think of the medication that was given to him (in October) at the time so test were performed and wasn't looking good for dino. after a 1,200 + dollar bill and still couldn't determine the cause that night. Our option was to keep him over night( that meant more $) and taking him to a Neurologist the next day, or to put him down. It really wasn't looking good for poor Dino we don't know how long he was having a seizure and that of course meant brain damage. So we had to make the decision and put him down. VERY VERY hard decision. We didn't only loose a dog we lost a friend, a protector of our family, we lost our child...

So the other day I ran into the bottle of Metronidazole and did some research. found out that side affects/ overdose are:Dogs and cats: Symptoms of overdose of Metronidazole include the gastrointestinal signs (anorexia, vomiting) and neurological signs including depression, ataxia, disorientation, head-tilt, tremors, bradycardia, rigidity, stiffness, and seizures. Neurologic signs may occur due to acute overdose although they are more commonly seen in animals that are on long-term moderate or high doses (oral doses greater than 66 mg/kg/day). Signs of chronic toxicity often begin 7-12 days following the start of treatment. After the drug is discontinued, it may be several days to two weeks before these neurological signs begin to diminish.

Just wanted to pass on this info to pet owners to be aware of. We are continuing to do research and possibly take legal action if needed.

Thanks for you're time.
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Posted by Soaring Consumer on 2009-01-15:
I feel sorry for your loss, I would definitely go ahead and sue them for the medical bills and punitive because the pet died.

It seems that they lazily wrote a prescription just so you would leave and they would have your money.

Good luck.
Posted by Anonymous on 2009-01-15:
mastiff, I'm sorry for your loss, and as hard it was, you most likely made the right decision.

I don't want this to sound rude at all, but your experience proves to me that chain places like Pet Smart are not the best places to take your animals for treatment over a private vet.. I compare it to taking my child to a walk in clinic vs her regular doctor..it's just not the same.

I do hope you continue to research this and hopefully will save another person from losing their pet too.
Posted by goduke on 2009-01-15:
Horrible decision to have to make. I've been there and would rather not have to do it again.

Before going the legal route, you may want to talk to another vet. I'm pretty sure the Neo Mastiff is a pretty large dog, and the dosage you mention would only be toxic for a dog who is about 20 - 30 pounds.

Best wishes working through the grief. I know how hard it is.
Posted by mastiff_luv on 2009-01-15:
Thank you... we are def considering getting a lawyer. No one or nothing can ever replace our Dino..
Posted by Anonymous on 2009-01-15:
Having been through something very similar with Banfield and my Boohey cat, my review is on this site, I completely understand what you are going through. I am bawling right now, for the fact you got lied to at the expense of your beloved fur baby, for your loss, and because I know the hole an animal leaves when it dies. I feel so terribly bad for you. I feel so bad and I am sorry.

Posted by cherpep on 2009-01-15:
So sorry for your loss, what a terrible decision to have to make.
Posted by Starlord on 2009-01-15:
Our most sincere condolences on your loss. We had trouble withj a PetSmart here in Lacey when we took our service animals for grooming, and the female came away with a morbid fear of men. She has recovered for the most part but some of it lingers and the people at Pet Smart were totally unsymapthetic and denied having caused the problem. Pet Smart is the last place I would take an animal for medication. They don't even get to trim our animal's nails now.
Posted by Anonymous on 2009-01-15:
Sorry for your loss from a fellow pet owner. It would kill me if this happened to our current pet. Many years ago we had a dog that had the same symptoms but the vet diagnosed diabetes within a few minutes. We had to give her insulin for a few years after that until she passed away. But we are thankful the vet diagnosed properly and we were able to medicate properly to give her many more years of a happy life. (VH post)
Posted by Anonymous on 2009-01-15:
My deepest sympathy for your loss. Nothing to add as far as your review, except wanting to share a poem someone sent us when one of our own lads passed on recently.

"Grieve not, nor speak of me with tears;
But laugh and talk of me as if I were beside you.
I loved you so...'twas heaven here with you."
Posted by jktshff1 on 2009-01-15:
I do sympathize with your loss for sure and not trying to make things worse, but alert other people.
Was it a vet that gave him the medicine?
Why were you unable to tell the people what medicine he had been taking?
Why did you not take him back to the vet for a check up when things weren't right?
It looks as if there could be some dual responsibility here.
Posted by Nohandle on 2009-01-15:
I'm so sorry for the loss of your pet Dino. I've been there and understanding your sadness. I think your review is an excellent example for others in the treatment for pets. When given medication, if the animal does not respond and begins to go downhill it's time to call the clinic back, report the lack of progress and if not taken seriously take your pet elsewhere.
Posted by jktshff1 on 2009-01-15:
that's a better way of putting it Nohandle.
Posted by mastiff_luv on 2009-01-16:
In response to ur question (jktshff1)
Banfield Dr gave us the medication when we took Dino in because of the vomiting and watery stools.

A few weeks later when we rushed Dino to the hospital we couldent remember the name of the medication that was given to him from banfield. Pet hospital and banfield 2 diffrent places.

We didnt take him back to banfield right away because we thought he would come out of the way he was acting thought it was a reaction from the medication. But didnt expect he was going to die. We did keep a close eye on him but didnt expect the unexpected. Do Keep in mind this all took place in a matter of 3-4 weeks.

Hope that was helpful
Posted by Anonymous on 2009-01-16:
You did what almost everyone does...you trusted the medicine. I've read countless stories about pets dying under such circumstances. Hardest for the owner is that they feel guilty for giving their pet more of the medicine that killed it. Bad things can happen with only one dose. One of our lads was prescribed an anti-inflammatory. After one dose, he ceased urine production and became listless. I stopped the med. Three hours later, he was producing urine and feeling better. If I were not a physician and didn't know about anti-inflammatories being linked to sudden renal failure, I may have innocently kept giving him the medication and killed him. Bottom line...ANY TIME medicine is prescribed (for pets or humans) the physician is obligated to tell you about symptoms of adverse reactions and what to do if they turn up. Every medicine is a potential poison. Thanks for your post mastiff luv. I'm sure it will help someone else.
Posted by nycnftm on 2009-02-07:
I was just doing some searching the internet on Metronidazole and stumbled upon this site. I have a similar story and now feel worse. A week ago I brought my dog to the vet because she was going #2 on my carpet. This was just a day after a happy day at the dog park. She was running around the vet's office chasing her ball and happy as ever. The vet prescribed 750mg of Metronidazole a day for 6 full days. Two days later she had trouble standing up and walking. I brought her back to the vet on the third day after our first visit. The vet said it may be a reaction to the Metronidazole and the will hold her over the weekend, 72 hours. On Monday my plan was to wake up early and pick her up to go home. When I arrived the vet said she has been having seizures all weekend and that she would have to be euthanized! The vet did an autopsy on her and said her body was full of cancer and thats what caused her death. Now reading this site I do not think it was the cancer and she died for nothing! :(
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