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They've really helped me care for my fish
Posted by on
SYRACUSE, NEW YORK -- I started keeping fish as pets last week. Originally I picked up a couple of items at Wally-world but then I started going to Pet Smart because they're more convenient to go to.

The employees have been helpful - advice on how to maintain my fish tanks properly, how many fish I can realistically put in a tank, even free pamphlets on fish care for multiple breeds (I also have a betta in separate 1.5 Gallon tank).

Today I picked up a second goldfish and the woman I spoke to helped me with advise on how to acclimate the new fish into the tank (15 minutes in the bag, give the other fish a snack in the meantime)...

The only trouble I had was that the filter wasn't filtering, wasn't passing any water at all, so I took it back and happened to speak to the same woman. She looked at the filter and saw what I was doing wrong - I didn't put any water in the filter.

So I went home, tried that and... now it's filtering quite nicely.


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madconsumer on 09/08/2009:
great review.

very very helpful!!
Anonymous on 09/08/2009:
Petsmart is OK for some things, unfortunately here they don't sell saltwater fish. Pepper, check out this review from an esteemed M3C member:

PepperElf on 09/08/2009:
Ooo thanks for reminding me! I wanted to pick up a magnet-cleaner too. I'll do that the next time I drive by that area.

And I'm not sure if they sell salt-water fish here or not. They did have salt-gravel. I almost grabbed a bag by accident (the helpful employee stopped me though) =)

I'm just doing 2 goldfish and a betta for now - in separate tanks of course. :-)
Eloise on 09/08/2009:
How is 2.0 doing?
Anonymous on 09/08/2009:
I used to have a both a male and female betta in my office aquarium (divided, of course). Sometimes I took out the divider and let them get randy.

PepperElf on 09/08/2009:
heh. I was wondering about that too. they sell females at the pet smart here...

2.0 is doing fine. He was a little ticked off that I put another goldfish in with him but they're managing. Hell they have 10 gallons to play ...

And of course to go with the theme of Inkheart the newbie is Gwinn - Dustfinger's companion the Marten. He's currently a white goldfish, but the woman I spoke with said he might change color.

heh she probably thought I was insane (I've been over caffeinated today...)
Eloise on 09/08/2009:
I've never read Inkheart is it good?
PepperElf on 09/08/2009:
Oh yeah. Imagine a guy who looks like Brendan Frasier who, when he reads books out loud they come to life.

(The author really did imagine Brendan when she wrote the books)
And yeah the movie is good, but the book is better (of course) :D
Eloise on 09/08/2009:
The book is always better than the movie.
PepperElf on 09/08/2009:
you know I could be wrong but... I think the tank looks a little cleaner too. guess that filter's really working.

(Top fin brand... which according to Mr. is the store's own brand of fish supplies)

I'll check in the morning though to see if it looks cleaner or not.
PepperElf on 09/09/2009:

My tank DOES look a lot cleaner. Woot! Less icky things floating in the water.
jktshff1 on 09/09/2009:
At my age, I've started passing water much more often than I used to.
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Sick Pets In Pet Smart
Posted by on
I actually have a question concerning Pet Smart.

Our sons 5 month old puppy just had to be put down due to parvo. Even though the dog had all his shots there was an outbreak and it effected a lot of dogs in town. (It did not happen at Pet Smart)

I know Pet Smart is known for allowing your animals in the store but our town Veterinarian said because this disease is so easily spread and there's a lot of disinfecting to do afterwards, stores were going to stop allowing pets inside. I just saw a PS commercial on TV with the animals in the store so was wondering if this was true for any or all of them.

I'm just writing this because we are all just heartbroken over losing a pet. He was saved at a pet adoption shelter and got everyone of his shots. I wanted to bring this to everyone's attention that has a beloved pet and maybe check it out and see if it's true. I don't want any of you to loose your furry babies over something like this.
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Anonymous on 04/28/2009:
Awww DRVR, I'm so sorry to hear that...

Thanks for posting this, it's a good reminder about how dangerous Parvo is.
Anonymous on 04/28/2009:
Sorry for your loss. That shelter is probably in need of a real good disinfecting. I haven't heard about Pet Smart not allowing pets inside, put I'd sure like to see Home Depot start such a policy. I feel like I'm in a Pet Smart when I go in there anymore.
Principissa on 04/28/2009:
I am so sorry for your loss. How sad for your family, especially your son. My guess is that the shelter needs to be disinfected. Have you called the shelter and spoke to someone there? Maybe there are other dogs that were affected by Parvo at the shelter.
BokiBean on 04/28/2009:
Parvo is just horrible! I'm so sorry, FRED.

Its so hot and funky and humid down here that Parvo just sweeps through and does its dirty work every year.

I called my local Petsmart and they said that pets were still allowed in. A nice guy who answered the phone said that he didn't know of any stores that were having to take special precautions. That makes sense though, because they have a pet groomer and a pet hospital in this location so animals are going to be traveling in and out of the store all day anyway.

The bad and good thing about parvo is that it normally hits the babies..your 5 month old puppy is actually one of the older cases I've heard of, although my vet has told me of a few adult dog cases he has had. But puppies are especially susceptible, older inoculated dogs are pretty safe, although it does happen from time to time.

Oh geeze, I'm sorry for ya'll. I hope you don't let this discourage you...getting a buddy from the pound is such a great thing to do.
Anonymous on 04/28/2009:
Sorry for your loss Fred. I'm for allowing pets into stores...if kept by responsible humans. Never take a young pet to a public place where there is a chance of transmission. It can also be transmitted by an infected animal passing through your yard. It can be transmitted in vet offices too. Spay/neuter, and vaccinate...ALWAYS.
BokiBean on 04/28/2009:
Groomers can pass it along too. I'm very particular about where I take my dogs to be groomed even though they are vaccinated and adults...

Good advice, Doc.
Anonymous on 04/28/2009:
We adopt only adult dogs now. But when we had pups in the house, we kept them in almost 100% quarantine until they were 6mos old. One of my colleagues lost his 12wk pup to parvo two weeks after visiting the vet for a checkup. The vet was heartsick too. Sadly, it happens.
BokiBean on 04/28/2009:
I haven't had a puppy for years, all mine were adopted as adults (god it saves so much wear and tear on me and the house!), but the vet I use the most comes to the house in a mobile unit. He can regularly disinfect with minimal effort and the one thing I loooove is that he does any work needed under anesthesia and then uses a drug to back them OUT of that anesthesia before he leaves. I have a kind of phobia about putting my dogs or cats under and leaving them overnight at the vet's.

I can have a dental or a spay/neuter or any surgery and the animal is in my house and out from under anestheia as the vet is pulling away.
DRVROFRED on 04/28/2009:
Thanks you guys for your kind sympathy and for your helpful information. I didn't think about groomers carrying the disease. The shelter was notified and took all the proper precautions. They offered the kids a new dog but at this time they would rather let their hearts heal.My son his wife and our grandson had a buriel for 'Baby Jakes' blankies and toys. Then I made them a nice dinner to help them feel better. Once a mom always a mom. Thanks again for your kind words. I do feel better myself. :-)
Kat on 04/18/2014:
I also lost a puppy some years back to Parvo. I was heartbroken and my vet cried almost as hard as I did. I learned that puppies, especially small breeds, sometimes can't take the full dosage of Parvo innoculation because, like many other drugs, the drug itself can be harmful to a very small animal. My little guy was 5 months old and barely 8 pounds. He didn't have a chance.
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Customer Service
Posted by on
JACKSIONVILL FLORDI -- We waited for ten min. for help after asking the clerk to send someone to help us. There were several employees that where stocking shelves but did not bother to help. I went to ask the lady at the grooming center she said she was not in charge to ask the man stocking shelves. He was part of the manager team so I feel like instead of excuses something needs to be done. This is a good way to loose customers who pays their pay.

This is not the first time this has time this has happened. My husband and I both belong to many animal services and we are sharing this information with them also.
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CrystalSword on 04/05/2008:
Our Petsmart, as well as the one in Chandler we were using, have been wonderful to deal with. Our store is a bit smaller I think, lower population but the area is growing. The longest we waited in the morning for grooming to open, they told us to bring the dogs in at 7:30 in the morning and they showed up at was a holiday and they forgot about us getting there early because we had another appointment.
bubbles69 on 09/01/2008:
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PetSmart unfair to minor employees
Posted by on
CHAMPAIGN, ILLINOIS -- My 16 year old daughter was hired by Champaign Illinois PetSmart in the grooming department. The second day she was handling and partially grooming dogs (Big and Small) on her own. She was bitten by a dog that had been marked down in the records as a biter. She should not have been handling the dog by herself. She did not receive any training and she had only worked there a couple of days. She worked any hours they scheduled her for , arrived early and stayed late when asked. She never had one complaint from a customer about her care of the animals. She worked one day 8 hours without a lunch and she was by herself because the other employee went home. She has worked 7 to 10 hour days eveyday she was scheduled to work. 4.10.06 she lifted a big dog and popped something in her back. She told me about it when I took her in lunch. I told her she should tell a supervisor. She was scheduled to work until 7:00. At 5:00 she called and told my sister she had been fired. When I went to pick her up the manager Mark told me that she had been fired because mystery shoppers called and went into the store and my daughter did not identify herself and that she did not establish eye contact , they said that she did not seem interested in the dogs. The employee was identified as a blond between 21-25. There is another person there that fits that description and she does not smile. I know this because I have heard people comment on it. My daughter has a very nice personality and the other female manager even said that she was a sweet girl. All of this dedication and giving 100% happened in about a 2 week period. I asked the Mark the manager why he did not talk to her and ask her if there was a problem. He said that he does not have the time and that he felt that she was not a "fit" but she was a "fit" when she was working by herself without a lunch break and when she was working a 10 hour shift. He said that he was not aware of the fact that she worked that many hours. That is a manager "right on top of things" and he does not know who is working, how long they are working ,nor does he feel that he has the time to handle training or the proper protocol for write ups.
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tander on 04/12/2006:
Sounds like a typical excuse when firing someone, the so-called mystery shopper came in, and the employee wasn't doing what they were supposed to. I imagine she got fired because she had gotten bitten by the dog, and they had to come up with another excuse, they couldn't very well say she was fired because she was bit by a dog. Fight it, but usually it doesn't do any good, and she probably wouldn't want to work there after this anyway!
viperpa33s on 04/12/2006:
I would check your state labor laws cause if you work a certain amount of hours you get a 15 minute break or a 15 minute break and a 30 minute lunch. So Pet Smart would in violation of the law. Wal Mart just got sued cause of that. If the manager fired your daughter due to a mystery shopper, then it was an excuse. No employee automatically gets fired due to a mysetery shopper. A mystery shopper just evaluates the store and employees, nothing more. If the store got a so so review then the manager will be told to do a better job.
Anonymous on 04/12/2006:
I would push it very hard go to the labor board what ever it takes. One of my daughters worked at a Sonic when she was 15 same type of loyalty and worked long hours. She got sick one night and I called in for her the “manager” said he didn’t think she was sick and that she should come in or be fired, Very nasty guy in fact so nasty I offered to come and meet him because he said he didn’t believe nor did he care if I was her father or not. When I got there he was gone and they said if I didn’t leave the police would be called. The next day he called my daughter and told her she better not miss another day of work. Long story short, I found a note in my daughters room from the manager I little love note, yes the low life was hitting on my daughter. I though about for a while then I just went to the guys house and gave the note to his wife and a copy to the police. You can take it from there. My point don’t let this kind of crap happen to your daughter, fight it. It is the rest of her life and work situations we are talking here. Good Luck! PS. My daughter is 33 now and doing fine.
brand new on 04/14/2006:
Thank you for your response and feedback. We are pushing for a resolve here. Something does not add up in this situation. Your info was helpful.
dewmaniac on 01/07/2007:
People that work in Petmart are not allowed to work in grooming unless they are eighteen years of age. Also, the handbook says for every eight hours worked, the associate gets a thirty minute break and a fifteen. Some states don't require breaks, but this is a store policy.

Also, any new associate is automatically on a 90-day "probationary period" in which they can be terminated for anything in the handbook that is listed. Mystery shoppers are considered one of those. Every new associate signs a copy of this handbook when they are first hired.
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