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Customer Service Is Appalling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALPINE, TEXAS -- I bought a huge set of dishes with service ware for 16 to have for Thanksgiving. Spent over $1800 after 25% discount. Made the purchase Nov 10th so I would have everything by Thanksgiving with advertised 3-7 business days to have in home per their shipping policy and they had a guaranteed delivery by Thanksgiving advertised if purchased by Nov 14.

On Nov 13, I called customer service because my order was still stuck in processing. They had not even charge me yet. I ordered a set of silverware the same day from Oneida as I ordered the dishes and I had already received them. Customer service told me- " it's such a large order... it will take some time." Not in a nice way. So... you have a customer purchasing a lot of your product and you insult them and tell them you ordered too much?! Then they emailed me and assured me it would be shipped by the end of business.

Two days later I emailed again asking why there was no shipping info and I had still not been charged. Reiterating that I needed these for Thanksgiving and reminding of their guarantee. I received an email assuring me that they would be there by Thanksgiving. Two days later I finally get a shipment notification- and 2/3 of my order would be arriving after Thanksgiving. I emailed to ask what the heck- and two more days later- after some weather problems- they write back and blame the weather- even though the original delivery estimate was after Thanksgiving. Items were not in the packages that they were listed to be in. Still don't have most of my order and I went to call the company to ask why half the stuff showing delivered is not here and they are closed- at 2 pm on Wednesday- before Thanksgiving.

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Product Not Up to Par or What They Advertise
By -

I purchased these Pfaltzgraff Dishes in Sedona and Nuance Patterns in August 2009 and they were a nightmare from the very beginning. I have well over $600 into these dishes and they are not microwave or ovenproof. Then they give you these specific directions as to heat slowly in the oven and not to put in the microwave if they are not fully dried out. I had one bowl crack when it was washed in the dishwasher. They chip easily and started chipping within a week of purchase.

I had their dishes for 20 plus years previously and sold the set and am sorry I did so. They were an awesome set of dishes that they made over 30 years ago. They did not chip easily and were microwave safe. This company will not be around for very long with quality like this. As soon as I have enough money I will be replacing but will review the dishes before I purchase them this time. Also have the hand painted glasses and the paint comes off them and mine have only been used 2-3 times because I am afraid about the peeling. They also need to be hand washed which is a bummer. Hope this helps someone.

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POOR QUALITY DISHES
By -

I am writing this review to alert others to the problems I am having with the set of dishes I recently purchased. I chose Pfaltzgraff because I loved the Napoli pattern. I have owned the set of dishes for 5 months now. I paid over $300.00 by the time I purchased service for 8 and various other pieces. Unfortunately the quality is so poor that they are full of chips already. I never experienced this with other sets that I have and some I have been using for over 15 years. The set already looks old.

When I contacted Pfaltzgraff, I was given instructions on how to take care of my dishes. I do not need instruction. I have been using dishes all of my life. I got no results from Pfaltzgraff as far as offering to replace my chipped pieces but to be honest it wouldn't matter because they would chip just as easily. These dishes are also too large to fit comfortably in my cabinets and they take up way too much room in the dishwasher. Stay away from this product. You will not be happy.

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Pfaltzgraff Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
3 reviews & complaints.
Contact Information:
Pfaltzgraff
PO Box 21769
York, PA 17402-0190
1-800-999-2811 (ph)
www.pfaltzgraff.com
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