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Philips Electronics North America Consumer Reviews

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Worst Experience Ever Dealing With a Company Online, Ripoff Artists
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, NEW YORK -- Ordered accessories for my Phillips Air Fryer Nov 14,17. 4 items, backorder, backorders is all I received when calling, Dec.14th. they sent out 1 item, received Dec. 22th. Wrong, didn't fit my air fryer, returned Jan. 3rd & canceled all orders! Disputed charge with credit card com. did a reversal, & so did Phillips Factory Outlet Store.com. Feb.18th. 18 still trying to get my $59.95 back! Madding, never deal with a company like that, must check all reviews, scary. Horrible company Phillips Factory Outlet Store.com. Ph. #1-800-816-0810. Beware of this online company. Beware.

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Defective HDMI Cable
By -

I want to write and warn everyone that when you purchase the cables needed to install your electronic components, the manufacturers of the cables do not warranty any damage the cable causes your equipment. Here is a description of my experience. I purchase an RCA DVD player and all the cables need to install. This included the fiber optics cable and HDMI cable. After installing the unit and turning the power on it instantly smoked and shorted out. I returned to the place of purchase and they happily exchange the player. I installed the second player and it also instantly smoked and shorted out.

I returned to the place of purchase, and of course, they did not want to exchange again but asked me to contact the manufacturer (RCA). I decided to purchase another DVD player and try one more time. The difference was I turned the unit on and installed the cables one at a time. As soon as I installed the HDMI cable, the unit smoked and shorted out. I contacted Philips via their online customer care site. Their response was very quick, however they told me the best they could do was to replace the defective cable and quoted the warranty information.

I have since purchased a fourth RCA DVD player and new cable and everything is working great. So I really don't need the HDMI cable that Philips wants to send me. I would like to be compensated for the cost I incurred to replace the cable and the brand new RCA DVD players. So I paid three times the price for a working DVD player and twice the price for a working HDMI cable. I do not want to contact RCA because it was not a defective player. This has been a very disappointing process. I do not intend to purchase any additional products from Philips Electronics.

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Poor Battery Maintenance and Customer Service
By -

I have been a fan of the Philips Sonicare line of toothbrushes until recently, I upgraded to the FlexCare model based on its claim of being their best toothbrush yet and the fact that it came with a sanitizer. However, it didn't come with any guidance on how to maintain the internal (read: not replaceable) battery. It died at just over 2 years after purchase (it has a 2 year warranty) and when I reached out to Philips to see if they would repair/replace it in good faith to keep a loyal customer, they refused.

The Chat Agent even cited the fact that it should last at least 5 years and attempted to point to some unhelpful documentation, insinuating that it provided guidance on how to maintain the battery. So Buyers beware that this is Philips' position, it is clear that it is not in their best interest to instruct their customers on how to extend the life of their product, and they act accordingly.

I'm very careful when it comes to batteries and generally like to know how the batteries of a given appliance or device like to be treated (for example, today's SmartPhones like to be full or topped off constantly and it's hard on the battery to get completely drained). Conversely, laptop batteries should be "conditioned" monthly - a complete drain down to dead, and then a full, uninterrupted recharge). The top-of-the line Sonicare FlexCare came with no such guidance, despite costing close to $200 and having a non-replaceable battery (I hate that - such a waste).

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Philips Sonicare's Deceptive Warranty Policies
By -

I owned an old Sonicare for many years. It was a great product. But that was before Philips bought the company. After five years, I purchased a new one, now branded "Philips Sonicare". It failed in a year. They replaced it. The replacement has now failed a few months later. They refuse to replace it again.

What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. At that line (retail customer service), they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures.

When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them.

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Unsanitary, Flawed Product
By -

This is the most unsanitary electric toothbrush I've ever used. Red gelatinous moldy stuff grew in the compartments. Very difficult to clean. I've been using Sonicare since 1994. This was a new model intended to replace the one I'd been using for quite a while, until the rechargeable battery died. Never had a problem with mold and bacteria on that electric toothbrush. So, this new one was disappointing and disgusting.

The Optiva Corporation created this product. Philips Corporation purchased that company in 2000. Herein lies the problem. I called Philips to complain about the problems with the model. I was told that one needs to remove the brush head after every use and let it air dry. Then, wash the complete unit every week with mild soap.

In my opinion, this is entirely too much maintenance for a toothbrush-- especially since the maintenance is intended to address a design flaw which makes mold and other ugly things grow in the product. Even with the maintenance, I would not trust that I could keep it clean.

A company representative told me that the design flaws have been addressed in newer models, but she refused to offer me a replacement or even a discount to purchase a new and improved model, or any remuneration to address my displeasure with this product. Philips Sonicare could have made things right and kept a loyal customer. They didn't bother. So, I will not purchase a Philips Sonicare toothbrush again and I would advise others not to as well.

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Sonicare Toothbrushes Not What As Advertised. Poor Customer Service Support.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I owned the Sonicare Essence Toothbrush which was supposed to be one of the upper end lines of its toothbrush products. It lasted less than a year and a half before it would not charge or turn on. I bought the Xtreme brand of Sonicare and it lasted less than two months before it stopped working. It would run for only a few seconds and turn off.

When I called the company, their attitude was quite non concerning and very unhelpful. They offered to replace the less expensive product but not the product that I paid the higher price for. The manager I spoke to presented a non-concerned attitude and basically told me to take their offer or not. They would not replace the more expensive product. I will never buy another Sonicare product again.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

OHIO -- CD Player/iPhone Docking Station Model # DCM278/37 - I received this as a Christmas gift & the CD player never worked. I called & they said they would send a replacement & I would send the defective one back. It was going to take 10 to 15 business days. I waited & called on the 15th day. I was told they couldn't find any record of it being shipped & they would have to send a request to corporate to find out the problem & they would call me. One more week & no call.

I call them & again I am told it would have to be sent to a supervisor at corporate. I ask to speak to a supervisor & he said he would expedite the request!!! I am baffled they can't find a shipment request that is a month old. Do they not have any kind of tracking? I finally receive a call 6 weeks after my original call saying that they are out of stock on this. Unbelievable. I will never buy a product from them. Their customer service is awful!!!

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Replacements
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GROVEPORT, OHIO -- My toothbrush quit working a short time after the warranty ended. I called Sonicare and they said that they would honor the warranty because I had purchased other products from them in the past. I was sent the first replacement and the brush worked for a week and then it would not recharge. I called them again and they said that they would send me another one and the same thing happened again. I contacted them again and they said that they couldn't help me, but after telling them that I was afraid to purchase their products again, they decided to send me another one and guess what, same thing happened again.

I sent the first replacement back to them and now I am going to mail the other two back. These toothbrushes were different than my original one because they had green stripes on them. All I can see is that these toothbrushes must all have very weak batteries in them because you can only charge them once and then they won't charge again. I am really mad because I have a box of four heads that I can't use now.

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When You're Told of a Design Flaw, LISTEN!
By -

I bought this because it's the strongest I can find, and I need that. But it has a design flaw: the orifice where you plug in the coaxial cable tends to fall out. Once it does, it CANNOT be put back in; even if it could, there's no guarantee it's making the necessary contact.

I returned one unit to the store when this part fell out immediately. I threw out two other units that failed later. I notified Philips, even sent them the loose part, and they did not thank me for my valuable advice. They did not replace the two failed units. They did not keep me informed of what (if any) steps were being taken to correct the design flaw. They did not get back to me at all!

This is unacceptable. I will not buy any more of these units until the design flaw is fixed. I'll miss a lot of TV here in the sticks, but I refuse to pay for satellite or cable. I want a signal booster that won't fail on me-- is that too much to ask?

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Another Plasma Bites the Dust
By -

I hope this review can help save someone from making the mistake of buying a Philips (or anything made by them) TV. My plasma, like a million others, went bad after about 3 years. It just clicks and will not turn on. I was overwhelmed when I saw how many complaints there were about this problem. It seems that Samsung has the same problem but is taking action and repairing their TV's free of charge like a good company should! I called Philips several times not getting anywhere, e-mailed several times and got to response.

I recently contacted my local news station on their consumer hotline. They are also trying to contact Philips. I'm hoping enough people submit complaints to everyone they can so that Philips owns up to its mistake! My friend's Samsung was fixed by a professional in a matter of minutes! Well, my Philips TV is all Samsung parts, so why won't they fix it??? STAY AWAY FROM THIS COMPANY!

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Philips Electronics North America Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 4 ratings and
36 reviews & complaints.
Contact Information:
Philips Electronics North America
1251 Avenue of The America
New York, NY 10020-1104
212-536-0500 (ph)
www.philips.com
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