Philips Electronics North America - Page 2

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1.6 out of 5, based on 5 ratings and
38 reviews & complaints.
www.philips.com


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Unsanitary, Flawed Product
Posted by on
This is the most unsanitary electric toothbrush I've ever used. Red gelatinous moldy stuff grew in the compartments. Very difficult to clean.

I've been using Sonicare since 1994. This was a new model intended to replace the one I'd been using for quite a while, until the rechargeable battery died. Never had a problem with mold and bacteria on that electric toothbrush. So, this new one was disappointing and disgusting.

The Optiva Corporation created this product. Philips Corporation purchased that company in 2000. Herein lies the problem.

I called Phlips to complain about the problems with the model. I was told that one needs to remove the brush head after every use and let it air dry. Then, wash the complete unit every week with mild soap.

In my opinion, this is entirely too much maintenance for a toothbrush--especially since the maintenance is intended to address a design flaw which makes mold and other ugly things grow in the product. Even with the maintenance, I would not trust that I could keep it clean.

A company representative told me that the design flaws have been addressed in newer models, but she refused to offer me a replacement or even a discount to purchase a new and improved model, or any remuneration to address my displeasure with this product.

Philips Sonicare could have made things right and kept a loyal customer. They didn't bother.

So, I will not purchase a Philips Sonicare tooth brush again and I would advise others not to as well.
     
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Total Junk and NO customer service
Posted by on
Back in March of this year I purchased a Philips Home Theater system. In July it decided that it no longer needed to work. After many calls Philips offshore "Customer NO service", I got a rma number. I had to ship the unit at MY expense and wait for a replacement. After they had it for a month, I got a call advising me that they no longer make the dvd/vcr combo home theater system and if I sent them my receipt they would send me my money back or they would prorate it and send me the balance. I decided this was not acceptable and "settled" for a replacement unit that did not have a vcr built in. The new unit finally arrived in October. Most of the features on the new unit are wonderful. However, after playing a grand total of 3 dvds, it refused to read anymore dvds. So again, I called Customer NO service. This time I was told to take it to a local shop for repairs. After two weeks in the shop the unit was returned to me with a "new" laser. Much to my surprise, 3 dvds later, it again stopped working. We called Customer No service again and was told to take it back to the shop. We actually unplugged the unit, let it set for 20 minutes and it started working again. Less than a week later, it was right back to not reading dvds, so I was again on the phone and told to take it back to the shop.

Instead I called the Corp phone number and was put through to "Peggy Martin" who is supposed to be the assistant to the CTO. She passed my info on to someone else. The person who called Veronica Pratt, claimed to be "the assistant to the President". While she was very pleasant to talk to, she was not very intelligent when it came to dvd players and home theater systems. I explained to her that I would be happy if Philips would just send me a stand alone dvd player to hook up to the theater system as a component. She spoke with her "experts" who told her that a stand alone player would not work with the system. I then explained to her that they were indeed wrong, because I currently had a stand alone dvd player (made by GE and missing the front door, but still working) to the unit and it worked just fine. Today she called me back and advised me that they could not send me a stand alone player because that would be like giving me something for free. Mind you, the dvd player on the current theater system does not work, I was just asking them to replace wasn't working. They have offered me a replacement unit again. This time, its an even cheaper model than the one I originally purchased. So I am back to the corp office and Peggy Martin in hopes of getting some kind of satisfaction.
     
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Repair Depot - customer service
Posted by on
WASHINGTON -- After having a lengthy conversation with a Philips repair technician in an attempt to fix the DVD player part of the Home Theater System which had a registered warranty (the disk tray wouldn't close), he agreed to open a service request to have the thing repaired. I followed all the instructions to the letter. Spent a good chunk of money to send the thing in (it's not easy finding a box to hold a DVD player with the tray stuck in the open position, and packing it so the tray doesn't break off). Dutifully wrote my letter accompanying it with our addresses(physical and mailing) along with our phone number and email addy (which were also confirmed when the service request was opened) and included the reference number I was assigned. That was October 11. By tracking the shipment I could see that it was delivered on October 14. I was told 14-15 business days for the repair to be completed. So I waited.

Now the next part is my fault - I misplaced my reference number. Sent a lengthy email to consumer services after 3 weeks explaining the problem, gave all the detailed information I could possibly give them asking if they could track down the reference number for me. A week later I got an email response..."we need the reference number in order to update you on the status of your repair" Uhhh......OK.
Tore the house apart and whew! found it!!! Tried to track the service request via the website with the number they gave me....nothing exists in their records with that number. Sent another email via the website on 11/26. Two days later the response: "as per our records the unit you sent in...has not yet been received or acknowledged at our depot." Please contact customer service during the hours of... So I did.
Now in order to find my unit the Rep needed my Philips ref number AND my postal tracking number. Oh look, there it is. Received 10/17, repaired 11/3 and then who knows.

The CS Rep said possibly it was a mailing address/physical address conflict because they can't deliver to PO Boxes. OK, understandable but WHY DIDN'T ANYONE CALL, EMAIL, WRITE MY MAILING ADDRESS to inquire as to what they should do with my now repaired DVD Player? Well, the customer service reps that can help with that aspect of the problem apparently only work until 5 pm EST and I should call back the next day. (Remember that I provided my physical address in the letter I enclosed with the repair.)

Tried to navigate through the Philips website to see where to address complaints to...not possible. Asked the customer service rep for a physical mailing address to write a letter to and was directed to the website. If the information is on that website it's hidden to my computer.

As of today, 11/29/05, 26 days after the repair was completed, the customer service department can only tell me my unit will be sent back to me "hopefully this week".

After this experience Philips is at the bottom of my list to buy anything from.
     
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Sonic Care Hx 6910 Tooth Brush
Posted by on
Rating: 1/51
CANADA -- These units cost $180 each and last less than two years. Garbage product. Go to ORAL B!
     
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When You're Told of a Design Flaw, LISTEN!
Posted by on
I bought this because it's the strongest I can find, and I need that. But it has a design flaw: the orifice where you plug in the coaxial cable tends to fall out. Once it does, it CANNOT be put back in; even if it could, there's no guarantee it's making the necessary contact.

I returned one unit to the store when this part fell out immediately. I threw out two other units that failed later. I notified Philips, even sent them the loose part, and:

-- they did not thank me for my valuable advice.
-- they did not replace the two failed units.
-- they did not keep me informed of what (if any) steps were being taken to correct the design flaw,
-- they did not get back to me at all!

This is unacceptable. I will not buy any more of these units until the design flaw is fixed. I'll miss a lot of TV here in the sticks, but I refuse to pay for satellite or cable. I want a signal booster that won't fail on me-- is that too much to ask?
     
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Another Plasma bites the dust
Posted by on
I hope this review can help save someone from making the mistake of buying a Philips (or anything made by them) TV. My plasma, like a million others, went bad after about 3 years. It just clicks and will not turn on. I was overwhelmed when I saw how many complaits there were about this problem. It seems that Samsung has the same problem but is taking action and repairing their TV's free of charge like a good company should! I called Phillips several times not getting anywhere, e-mailed several times and got to response. I recently contacted my local news station on their consumer hot line. They are also trying to contact Philips. I'm hoping enough people submit complaints to everyone they can so that Philips owns up to its mistake! My friends Samsung was fixed by a professional in a matter of minutes! Well, my Philips TV is all Samsung parts so why won't the fix it??? STAY AWAY FROM THIS COMPANY!
     
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LED Christmas Lights Save Money?
Posted by on
We've had Santa's Sleigh and 4 Reindeer on our roof during Christmas Season for over 25 Years. And after 2-3 seasons of use the lights are just done in. The restringing is horribly time consuming, but they have been a staple in our neighborhood so we do it. We decided to restring last year with LED's as they were touted to last many thousands of hours and save electricity. Bull----. One reindeer failed one string in 3 weeks. We said, OK we must have gotten a bad set, mounted the roof, pulled the deer down and partially restrung it. By the end of the season all but part of one reindeer were out. The sockets/bulbs rusted, the LED 'caps' laying on the roof or just missing with a rusted cavity left behind. Did anyone at UL Labs that tested these products and labelled them OK really test them for the use they were intended? Did anyone consider using copper wire(or some other non rusting metal) in the construction of the LED? Not only the lost time, more than double the cost, and utter disapointment,( the kid's faces used to glow as much as the reindeer did. We feel we were ripped off. The only way we saved electricity was because they weren't lit at all. We strongly advise anyone that is considering these lights for outdoor purposes to do your homework. No, we didn't contact Phillips. We're not the confrontational type, but I did tell the owner of the local hardware store, and everyone who asks.
     
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Flabbergasted at the arrogance or ignorance or both
Posted by on
The Senseo single/double serve "pod" coffee maker was recalled a year ago and I dutifully provided information for a replacement. Over a year later after calls and e-mails, no response from this company. I was convinced they must be going through bankruptcy but no. . .they're fat and happy and I'm still waiting for my replacement. If I had any doubts that mine was a lone issue, after reading this great site, I am now convinced this is systemic for this company. Philips has many other products that sound and look interesting but I'll be darned if I'll ever buy or recommend them to ANYONE -- EVER again. Buyer beware with this company.
     
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Nightmare Return of defective item
Posted by on
WALL, NEW JERSEY -- I purchased a small Phillips stereo at Costco for my son two Christmases ago for approx $120. The CD's would no longer eject and the unit would not play after approx. three months of use. The item was guaranteed for one year and I asked my son to contact Phillips to get repair/return details. He procrastinated for several months, so I finally called Phillips in October. They instructed me to bring the item to their repair center to remove the stuck CD's before returning it. I was informed that I would be reimbursed for fees paid to the repair center if I submitted a copy of the receipt. I did so & sent the item back to Phillips along with the receipt from the repair center. I received the "repaired" item back approx within a one month and discovered that it had not been repaired and still had the same problem.

In addition, they failed to reimburse me for the repair center charges. I was extremely annoyed & called Phillips. The response I received was that the rep who told me that I would be reimbursed for the repair center charges to remove the CD's was not authorized to do so & they would not honor that promise. In addition, since one year had passed, they would not accept the unit back for return. I was shocked & pointed out that their repair center had failed to fix it the first time. The response was that didn't matter.

I couldn't believe that would really be the policy of a major manufacture like Phillips & asked to speak to a manager. The manager, in addition to being rude, confirmed that even though their repair center failed to fix the original problem, they would not accept it back for repair since the one-year warranty had expired. I still can't believe that Phillips would treat customers so poorly & will never purchase another Phillips product again.

I suggest that you don't either
     
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No replacement parts available for Philips televisions
Posted by on
To: Mr. Reiner Jens, President
Philips Corporate Headquarters,
North America

I purchased a Philips 55" Projection TV ($1,500.00)in December 2004. My television was damaged by a power outage in my community June, 2007.

Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716).

I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email after letter. No response from anyone.

Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business.

I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.

Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?"

If you are not going to respond to my query I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product.

This is my3cents.

Regards,
Amc
USA


     
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