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Philips Electronics North America Consumer Reviews - Page 2

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Philips Sonicare's Deceptive Warranty Policies
By -

I owned an old Sonicare for many years. It was a great product. But that was before Philips bought the company. After five years, I purchased a new one, now branded "Philips Sonicare". It failed in a year. They replaced it. The replacement has now failed a few months later. They refuse to replace it again.

What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. At that line (retail customer service), they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures.

When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them.

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Unsanitary, Flawed Product
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This is the most unsanitary electric toothbrush I've ever used. Red gelatinous moldy stuff grew in the compartments. Very difficult to clean. I've been using Sonicare since 1994. This was a new model intended to replace the one I'd been using for quite a while, until the rechargeable battery died. Never had a problem with mold and bacteria on that electric toothbrush. So, this new one was disappointing and disgusting.

The Optiva Corporation created this product. Philips Corporation purchased that company in 2000. Herein lies the problem. I called Philips to complain about the problems with the model. I was told that one needs to remove the brush head after every use and let it air dry. Then, wash the complete unit every week with mild soap.

In my opinion, this is entirely too much maintenance for a toothbrush-- especially since the maintenance is intended to address a design flaw which makes mold and other ugly things grow in the product. Even with the maintenance, I would not trust that I could keep it clean.

A company representative told me that the design flaws have been addressed in newer models, but she refused to offer me a replacement or even a discount to purchase a new and improved model, or any remuneration to address my displeasure with this product. Philips Sonicare could have made things right and kept a loyal customer. They didn't bother. So, I will not purchase a Philips Sonicare toothbrush again and I would advise others not to as well.

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No Replacement Parts Available for Philips Televisions
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I purchased a Philips 55" Projection TV ($1,500.00) in December 2004. My television was damaged by a power outage in my community June, 2007. Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716). I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email, after letter. No response from anyone.

Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business. I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.

Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?" If you are not going to respond to my query, I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product. This is my3cents.

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AVOID THIS TELEVISION
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PERKASIE, PENNSYLVANIA -- If you enjoy lugging your television around for repairs, by all means purchase this one. I experienced a high-pitched whining sound from the unit within two months of buying it. My repairs, although covered my warranty, were inconvenient and time-consuming -- we did not have the unit for about a month. Now, less than a year after the initial purchase and first repair, the TV no longer turns on. More repairs -- and this time, the labor won't be covered! Don't make the same mistake I did -- RESEARCH your television BEFORE you buy it! Get the model and serial number and search google or epinions. AVOID THIS TELEVISION!!

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Philips TV Turns Itself on Loud
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Does anyone know why a Philips 27" color tv would turn itself on with nobody around and then go up to the loudest volume automatically? When the volume is turned down, it turns itself back up. The tv has to be unplugged to stop the cycle. It is not the remote. I blocked the sensor on the tv and disabled the remotes and it still turns itself on and goes to the highest volume automatically.

UPDATE: Thanks for the advice - especially the comment about HEAT. A portable heater has been moved away from the tv set and it seems to be working fine - for now. Also, dust inside the tv set was vacuumed out. UPDATE: One month has passed and the tv still works right. Cleaning out the inside may have been the answer to alleviate heat. Thanks.

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Service and Product
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CHESTER, VIRGINIA -- In 1998, my mother purchased a Philips TV from a reputable dealer in her hometown along with a 2 year extended warranty. I have no idea the initial cost of said warranty, but the TV was $250.00. She had to call the service dept due to a cable outage and we could not get the TV to accept the cable channels solved by phone. The next time the cable went out and tried to restore the tv would not accept.

One week later, technician came and took the TV. Two weeks later, I call to see how much longer. I was told sometime next week. Two weeks later, I call and am told they had not looked at the TV. I then call Philips to get repairman on the ball. Two weeks later, I am told the TV has to be replaced. This all started in Oct. 2003. Now it is after Christmas 2003 and no TV.

I called the repair company and the TV is sitting waiting for someone to get off their butt and decide it is time to deliver. I was promised by Philips to have the contract extended, but what good is that if the contract is no good. Buy an Emerson. They will last you 15 years with no extended warranty.

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Philips 27
By -

I have had my TV in the repair shop since February 19, 2001 with a failed picture tube, even though it was less than two years old. The TV that you replaced lasted almost 20 years with only 2 visits to the repair shop, and neither were the picture tube. The irony is that two days after it failed, I received a solicitation from your company asking if I would like to extend my tube warranty! If it fails again (I will not extend the warranty), rather than spend another $150 on labor, I will just buy another brand, hopefully more dependable.

You can be sure, when I decide to buy a new HDTV and a CD burner (very soon), it will NOT be a Philips! I can hardly wait for my annual survey from Consumer Reports to arrive, so I can give your product the review it deserves. To help keep me as a potential future customer, I would like the following: Would have liked a loaner, but too late now. At the very least I would like a response from your company regarding this incident.

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Sonicare Toothbrushes Not What As Advertised. Poor Customer Service Support.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I owned the Sonicare Essence Toothbrush which was supposed to be one of the upper end lines of its toothbrush products. It lasted less than a year and a half before it would not charge or turn on. I bought the Xtreme brand of Sonicare and it lasted less than two months before it stopped working. It would run for only a few seconds and turn off.

When I called the company, their attitude was quite non concerning and very unhelpful. They offered to replace the less expensive product but not the product that I paid the higher price for. The manager I spoke to presented a non-concerned attitude and basically told me to take their offer or not. They would not replace the more expensive product. I will never buy another Sonicare product again.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OHIO -- CD Player/iPhone Docking Station Model # DCM278/37 - I received this as a Christmas gift & the CD player never worked. I called & they said they would send a replacement & I would send the defective one back. It was going to take 10 to 15 business days. I waited & called on the 15th day. I was told they couldn't find any record of it being shipped & they would have to send a request to corporate to find out the problem & they would call me. One more week & no call.

I call them & again I am told it would have to be sent to a supervisor at corporate. I ask to speak to a supervisor & he said he would expedite the request!!! I am baffled they can't find a shipment request that is a month old. Do they not have any kind of tracking? I finally receive a call 6 weeks after my original call saying that they are out of stock on this. Unbelievable. I will never buy a product from them. Their customer service is awful!!!

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Replacements
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GROVEPORT, OHIO -- My toothbrush quit working a short time after the warranty ended. I called Sonicare and they said that they would honor the warranty because I had purchased other products from them in the past. I was sent the first replacement and the brush worked for a week and then it would not recharge. I called them again and they said that they would send me another one and the same thing happened again. I contacted them again and they said that they couldn't help me, but after telling them that I was afraid to purchase their products again, they decided to send me another one and guess what, same thing happened again.

I sent the first replacement back to them and now I am going to mail the other two back. These toothbrushes were different than my original one because they had green stripes on them. All I can see is that these toothbrushes must all have very weak batteries in them because you can only charge them once and then they won't charge again. I am really mad because I have a box of four heads that I can't use now.

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Philips Electronics North America Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 6 ratings and
38 reviews & complaints.
Contact Information:
Philips Electronics North America
1251 Avenue of The America
New York, NY 10020-1104
212-536-0500 (ph)
www.philips.com
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