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Philips Electronics North America Consumer Reviews - Page 2

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No Replacement Parts Available for Philips Televisions
By -

I purchased a Philips 55" Projection TV ($1,500.00) in December 2004. My television was damaged by a power outage in my community June, 2007. Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716). I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email, after letter. No response from anyone.

Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business. I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.

Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?" If you are not going to respond to my query, I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product. This is my3cents.

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Bad Customer Service
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Rating: 1/51

OHIO -- CD Player/iPhone Docking Station Model # DCM278/37 - I received this as a Christmas gift & the CD player never worked. I called & they said they would send a replacement & I would send the defective one back. It was going to take 10 to 15 business days. I waited & called on the 15th day. I was told they couldn't find any record of it being shipped & they would have to send a request to corporate to find out the problem & they would call me. One more week & no call.

I call them & again I am told it would have to be sent to a supervisor at corporate. I ask to speak to a supervisor & he said he would expedite the request!!! I am baffled they can't find a shipment request that is a month old. Do they not have any kind of tracking? I finally receive a call 6 weeks after my original call saying that they are out of stock on this. Unbelievable. I will never buy a product from them. Their customer service is awful!!!

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GROVEPORT, OHIO -- My toothbrush quit working a short time after the warranty ended. I called Sonicare and they said that they would honor the warranty because I had purchased other products from them in the past. I was sent the first replacement and the brush worked for a week and then it would not recharge. I called them again and they said that they would send me another one and the same thing happened again. I contacted them again and they said that they couldn't help me, but after telling them that I was afraid to purchase their products again, they decided to send me another one and guess what, same thing happened again.

I sent the first replacement back to them and now I am going to mail the other two back. These toothbrushes were different than my original one because they had green stripes on them. All I can see is that these toothbrushes must all have very weak batteries in them because you can only charge them once and then they won't charge again. I am really mad because I have a box of four heads that I can't use now.

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When You're Told of a Design Flaw, LISTEN!
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I bought this because it's the strongest I can find, and I need that. But it has a design flaw: the orifice where you plug in the coaxial cable tends to fall out. Once it does, it CANNOT be put back in; even if it could, there's no guarantee it's making the necessary contact.

I returned one unit to the store when this part fell out immediately. I threw out two other units that failed later. I notified Philips, even sent them the loose part, and they did not thank me for my valuable advice. They did not replace the two failed units. They did not keep me informed of what (if any) steps were being taken to correct the design flaw. They did not get back to me at all!

This is unacceptable. I will not buy any more of these units until the design flaw is fixed. I'll miss a lot of TV here in the sticks, but I refuse to pay for satellite or cable. I want a signal booster that won't fail on me-- is that too much to ask?

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Another Plasma Bites the Dust
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I hope this review can help save someone from making the mistake of buying a Philips (or anything made by them) TV. My plasma, like a million others, went bad after about 3 years. It just clicks and will not turn on. I was overwhelmed when I saw how many complaints there were about this problem. It seems that Samsung has the same problem but is taking action and repairing their TV's free of charge like a good company should! I called Philips several times not getting anywhere, e-mailed several times and got to response.

I recently contacted my local news station on their consumer hotline. They are also trying to contact Philips. I'm hoping enough people submit complaints to everyone they can so that Philips owns up to its mistake! My friend's Samsung was fixed by a professional in a matter of minutes! Well, my Philips TV is all Samsung parts, so why won't they fix it??? STAY AWAY FROM THIS COMPANY!

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LED Christmas Lights Save Money?
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We've had Santa's Sleigh and 4 Reindeer on our roof during Christmas Season for over 25 Years. And after 2-3 seasons of use, the lights are just done in. The restringing is horribly time consuming, but they have been a staple in our neighborhood so we do it. We decided to restring last year with LED's as they were touted to last many thousands of hours and save electricity. **. One reindeer failed one string in 3 weeks. We said, OK, we must have gotten a bad set, mounted the roof, pulled the deer down and partially restrung it.

By the end of the season, all but part of one reindeer were out. The sockets/bulbs rusted, the LED 'caps' laying on the roof or just missing with a rusted cavity left behind. Did anyone at UL Labs that tested these products and labelled them OK really test them for the use they were intended? Did anyone consider using copper wire (or some other non rusting metal) in the construction of the LED? Not only the lost time, more than double the cost, and utter disappointment. (The kid's faces used to glow as much as the reindeer did.)

We feel we were ripped off. The only way we saved electricity was because they weren't lit at all. We strongly advise anyone that is considering these lights for outdoor purposes to do your homework. No, we didn't contact Philips. We're not the confrontational type, but I did tell the owner of the local hardware store, and everyone who asks.

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Flabbergasted at the Arrogance or Ignorance or Both
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The Senseo single/double serve "pod" coffee maker was recalled a year ago and I dutifully provided information for a replacement. Over a year later after calls and e-mails, no response from this company. I was convinced they must be going through bankruptcy but no... they're fat and happy and I'm still waiting for my replacement. If I had any doubts that mine was a lone issue, after reading this great site, I am now convinced this is systemic for this company. Philips has many other products that sound and look interesting but I'll be darned if I'll ever buy or recommend them to ANYONE -- EVER again. Buyer beware with this company.

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One of the WORST Companies Ever
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We bought the expensive Sonicare Intellicare toothbrush and the on/off button rotted off a month or so after warranty expired. The Philips web page is a classic Catch 22 - sending the user round and round endlessly - with no answers. Philips does not have email. They prefer us to wait and wait for someone to answer our call. The people are totally unhelpful. Totally. And they are not interested in this serious product failure.

They do not follow through with the meager solutions that they force down our throats. We even spoke with a supervisor and she had the same unfriendly stance regarding our product failure. Unreal. This arrogance has made us vow not buy any Philips products and recommend to all of you to heed our advise. Never again. Buy anything but don't buy Philips.

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Disposable Systems ... Useless after warranty expires
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PALMDALE, CALIFORNIA -- The equipment comes with a one-year limited warranty and one it expires ... they are useless in case of any defect or failure. Customer service is impolite and they change things once and again. They have a flat-fee for repairs. In the case of a home theater system: $125.00 + shipping and handling + parts. Obviously, when a home theater system price is between $155.00 and $250.00, that fee makes their service worthless. better buying a new one. In other words, they don't provide an acceptable repair service. Period. A great different with Nikon or Sony (to give two examples)

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Nazi scare tactics on warranty offer
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SPOKANE, SOUTH CAROLINA -- This is in regards to a warranty offer Philips Warranty Service Dept sent to me, seeking $875.00 for an extended warranty. What they said in their offer was the cost of fixing most common problems was between $4,500.00 to $5,700.00. The problem I had with that is that I paid $1,800.00 for the 42" plasma TV and can buy it today for that price. I have sent numerous e-mails to make them aware that their service department is doing this and after 5 e-mails, I have yet to get a response. If anyone can shake the tree on this it would be greatly appreciated. Thanks

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Philips Electronics North America Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
36 reviews & complaints.
Contact Information:
Philips Electronics North America
1251 Avenue of The America
New York, NY 10020-1104
212-536-0500 (ph)
www.philips.com
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