I bought a Philips DVR player. It was poorly engineered and made.
2 Replies - Latest reply on 09/08/2009Add reply
It does not have standard features and after playing no more than
20 DVD's in 6 months it destroyed a DVD. It is cheap I have to
admit, but buying it turned out to be expensive in the long run.
Don't buy their equipment it is not worth it at any price.
Unsanitary, Flawed Product
This is the most unsanitary electric toothbrush I've ever used. Red gelatinous moldy stuff grew in the compartments. Very difficult to clean.
I've been using Sonicare since 1994. This was a new model ... read full review8 Replies - Latest reply on 06/27/2013
I have a 7 month old Philips TV. Screen has no picture but I have sound, called customer support and was given a phone number for a TV service repair store to call. They came out made repair at my home. One week later same thing all over again was told panel was bad and was no longer available. After two weeks and making phone calls to customer support they sent me a TV after I gave them my credit card info. Open box only to find a TV all scratched and looking used. This is wrong were is the quality control they think its a privilege to own there product.
Still waiting to hear from Philips.
My Sonicare toothbrush fills with water in the battery compartment and affects the brushing action. When contacting Customer Service, I was told "Yes, we know there is a problem with your model. NO, we will not do anything about it -- just take the brush head off after every use and clean the unit". (2 times a day???) The instruction manual calls for this cleaning only once a week, and it is not an easy thing to do. I am totally disgusted with this product, and will never buy from Philips again.1 Replies - Latest reply on 08/22/2009Add reply
I have 9 strings of Phillips LED Christmas lights I purchased at a premium price in 2007. Every single one has 1/2 of the lights working. I've spent 2 hours on the net trying to find out how to repair them. Rust inside each light I've pulled out.
4 Replies - Latest reply on 12/22/2008Add reply
100% failure of 9 strings purchased at nearly $20 last year in Cincinnati area.
CINCINNATI, OHIO -- I purchased and used 60 bulb strings of Philips LED Christmas lights during the 2007 Christmas season. I've only been able to get half the strings working this year. Sections of some strings will not light, and other strings will not light. The contacts on the bulbs are rusted and in some instances break off when you pull the bulbs. The sockets are full of rust.
1 Replies - Latest reply on 12/12/2008Add reply
Love the idea of LED lights, but I'm back to my old lights this year.
ALEXANDRIA, VIRGINIA -- I bought this TV in March in high hopes of watching the Olympic games Which I have not been able to with this high tech TV. I had started seeing problems early on but then I was told since I don't have a cable the picture is not going to be the best quality. In August it just starting running strips of colors and then finally it just stopped running. I have been talking to the Customer since then it was September 26th when I finally got a technician to take a look in to it, I kept calling the customer service and they would ask me to to get in touch with the service shop. The service shop is equally useless. They don't have the parts yet.
2 Replies - Latest reply on 11/05/2008Add reply
Finally the Philips customer service is going to escalate the matter after 3... months. And then too I am going to get a call from their Customer relations officer in 3-5 business days and if they agree to replace the TV it will be another 15-20 days to ship it. Can you imagine so another month without TV, I cannot express my frustration of losing the Olympics and then the presidential race.
I would never ever suggest anyone to buy a Philips .
LAS VEGAS, NEVADA -- We have been attempting to get our 9 month old Philips '62 TV (which is now actually a radio since it has no picture, only sound) repaired since October 2007. In December (late) Philips finally decided they would replace the TV. They have replaced the bulb ($400 and 10 days for them to get it, although we got the part number and could have gotten it online in 2-3 days), then they said that another part must be broken (cost $1,500) and it's estimated date of delivery was 1/9/08. Well here it is 1/25/08 and we still have NO TV. The TV came in "scratched" according the the service company, so they sent it back and we are awaiting another TV. Why did they not just remove the necessary part and replace it in our TV? If the TV is scratched it's not "sellable" is it?
4 Replies - Latest reply on 12/16/2008Add reply
Philips pays for shipping to and from Columbus OH yet won't reimburse us for direct TV that we have been paying and unable to use. In a few words PHILIPS SUCKS.
Terrible Product And Support
VENICE, CALIFORNIA -- I bought a new Philips 37" LCD TV on 7/28/2007. I took the box home and discovered the unit had a defective screen - some pixels were not working. The exchange was due to Best Buys 30 day warranty. The ... read full review5 Replies - Latest reply on 09/05/2008
LAKE ZURICH, ILLINOIS -- I had a 55 in Philips rear projection TV that needed repair and was covered under a service contract with Philips.I called them and they gave me the name of a contractor to call to fix the set. These ... read full review8 Replies - Latest reply on 11/02/2007
Two weeks after buying a Philips surge protector model gb8pcsc it caught fire. It burned through both sides. Looks to have gotten as hot as a stove element. Sent pictures to Philips several times with no response from anyone.
1 Replies - Latest reply on 10/30/2007Add reply
Would like to send pictures of whats left of this thing but don't see a place to attach them at this site.
LEXINGTON, KENTUCKY -- Purchased 30" LCD from Best Buy in 2006. In August, 2007 picture went dead, sound fine. Local TV rep could find nothing conclusive and gave up. Returned to Best Buy and in October, 2007 returned with a $3,500 estimate for labor only with nothing for parts citing a "defective LCD panel. Problem: paid approximately $1,000 for TV new and can replace at Best Buy today at approximately $750. Gave no other options. Considering a Consumer Protection Act lawsuit against Best Buy as this is nothing more than an encouragement to buy the extended warranty (at about 25% of the retail price) or either purchase a new TV.
1 Replies - Latest reply on 10/20/2007Add reply
If we cannot fight the manufacturer, which is where this belongs, then maybe we can fight the retailer that assists.
We bought the expensive Sonicare Intellicare toothbrush and the on/off button rotted off - a month or so after warranty expired.
1 Replies - Latest reply on 10/18/2007Add reply
The Philips web page is a classic Catch 22 - sending the user round and round endlessly - with no answers.
Philips does not have email - they prefer us to wait and wait for someone to answer our call. The people are totally unhelpful. Totally. And they are not interested in this serious product failure. They do not follow through with the meager solutions that they force down our throats.
We even spoke with a supervisor and she had the same unfriendly stance regarding our product failure. Unreal.
This arrogance has made us vow not buy any Philips products - and recommend to all of you to heed our advise.
Never again. Buy anything but don't buy Philips.
HILTON HEAD ISLAND, SOUTH CAROLINA -- During the month of June, our eight month old plasma TV's screen stopped working properly (model# 42pf7328-37). The screen showed everything in shades of red and green while a huge "black hole" was growing ... read full review
Black Screen of Death
SAN CLEMENTE, CALIFORNIA -- I bought a 42 inch Plasma TV (Model 42PF7220A/37B) direct from Phillips in December of 2006. I kept it current with any update issued by Philips. In early July 2007, the top or bottom half of the screen ... read full review2 Replies - Latest reply on 10/09/2007
Very poor workmanship
ST. LOUIS, MISSOURI -- I would like to warn other consumers about Philips products. 14 months ago I bought a brand new Philips 20" flat screen TV. That TV was used Maybe for 10 hours per week - if even that. The other day, ... read full review3 Replies - Latest reply on 08/06/2007