CHESTER, VIRGINIA -- In 1998, my mother purchased a Philips TV from a reputable dealer in her home town along with a 2 year extended warranty. I have no idea the initial cost of said warranty, but the TV was $250.00. She had to call the service dept due to a cable outage and we could not get the TV to accept the cable channels solved by phone. The next time the cable went out and tried to restore. The tv would not accept. One week later, technician came and took the TV. Two weeks later, I call to see how much longer. I was told sometime next week. Two weeks later, I call and am told they had not looked at the TV. I then call Philips to get repairman on the ball. Two weeks later, I am told the TV has to be replaced. This all started in Oct. 2003 now it is after Christmas 2003 and no TV. I called the repair company and the TV is sitting waiting for someone to get off their butt and decide it is time to deliver. I was promised by Philips to have the contract extended, but what good is that if the contract is no good. Buy an Emerson they will last you 15 years with no extended warranty.Add reply
Customer Service Manager,
I have had my TV in the repair shop since February 19, 2001 with a failed picture tube, even though it was less that two years old. The TV that yours replace lasted almost 20 years with only 2 visits to the repair shop, and neither were the picture tube.
The irony is that two days after it failed, I received a solicitation from your company asking if I would like to extend my tube warranty! If it fails again (I will not extend the warranty), rather that spend another $150 on labor, I will just by another brand, hopefully more dependable.
You can be sure, when I decide to by a new HDTV and a CD burner (very soon), it will NOT be a Phillips!
I can hardly wait for my anual survey from Consumer Report to arrive, so I can give your product the review it deserves.
To help keep me as a potential future customer, I would like the following:
Would have liked a loaner, but too late now.
At the very least I would like a response from your company regarding this incident.
PERKASIE, PENNSYLVANIA -- If you enjoy lugging your television around for repairs, by all means purchase this one. I experienced a high-pitched whining sound from the unit within two months of buying it. My repairs, although covered my warranty, were inconvenient and time-consuming -- we did not have the unit for about a month. Now, less than a year after the initial purchase and first repair, the TV no longer turns on. More repairs -- and this time, the labor won't be covered!
2 Replies - Latest reply on 01/21/2007Add reply
Don't make the same mistake I did -- RESEARCH your television BEFORE you buy it! Get the model and serial number and search google or epinions.
AVOID THIS TELEVISION!!
I bought a Philips LCD TV in model # 40PFL3705D/F7 serial # YA1A1024006735 in late 2010 and here we are in December 2013, the TV is already broken. I switched it on yesterday afternoon, it switches on but no picture or audio. Initially, I thought it was a minor issue but every time I switch on since then same no picture, no audio.
1 Replies - Latest reply on 01/01/2014Add reply
I called their Customer Care Department, guy I spoke with said he won't offer any assistance since the TV is out of warranty, I'm thinking Philips reputation is online here so the little revenue from their warranty program shouldn't matter at this point when the durability of your product is stake, you expect a TV to last more than 3 years!!! I have a Panasonic TV that I've for almost 15 years now!
Bad Customer Service
OHIO -- I received this as a Christmas gift & the CD player never worked. I called & they said they would send a replacement & I would send the defective one back. It was going to take 10 to 15 business days. ... read full review2 Replies - Latest reply on 01/29/2013
GROVEPORT, OHIO -- My toothbrush quit working a short time after the warranty ended. I called sonicare and they said that they would honor the warranty because I had purchased other products from them in the past. I was sent the first replacement and the brush worked for a week and then it would not recharge. I called them again and they said that they would send me another one and the same thing happened again. I contacted them again and they said that they couldn't help me, but after telling them that I was afraid to purchase their products again they decided to send me another one and guess what, same thing happened again. I sent the first replacement back to them and now I am going to mail the other two back. These tooth brushes were different than my original one because they had green stripes on them. All I can see is that these tooth brushed must all have very weak batteries in them because you can only charge them once and then they won't charge again. I am really mad because I have a box of four heads that I can't use now.Add reply
I bought this because it's the strongest I can find, and I need that. But it has a design flaw: the orifice where you plug in the coaxial cable tends to fall out. Once it does, it CANNOT be put back in; even if it could, there's no guarantee it's making the necessary contact.
2 Replies - Latest reply on 07/26/2011Add reply
I returned one unit to the store when this part fell out immediately. I threw out two other units that failed later. I notified Philips, even sent them the loose part, and:
-- they did not thank me for my valuable advice.
-- they did not replace the two failed units.
-- they did not keep me informed of what (if any) steps were being taken to correct the design flaw,
-- they did not get back to me at all!
This is unacceptable. I will not buy any more of these units until the design flaw is fixed. I'll miss a lot of TV here in the sticks, but I refuse to pay for satellite or cable. I want a signal booster that won't fail on me-- is that too much to ask?
I hope this review can help save someone from making the mistake of buying a Philips (or anything made by them) TV. My plasma, like a million others, went bad after about 3 years. It just clicks and will not turn on. I was overwhelmed when I saw how many complaits there were about this problem. It seems that Samsung has the same problem but is taking action and repairing their TV's free of charge like a good company should! I called Phillips several times not getting anywhere, e-mailed several times and got to response. I recently contacted my local news station on their consumer hot line. They are also trying to contact Philips. I'm hoping enough people submit complaints to everyone they can so that Philips owns up to its mistake! My friends Samsung was fixed by a professional in a matter of minutes! Well, my Philips TV is all Samsung parts so why won't the fix it??? STAY AWAY FROM THIS COMPANY!3 Replies - Latest reply on 01/13/2011Add reply
I spent the extra money buying LED Christmas lights last year. They worked through the season last year but I got them out yesterday and 2 out of 3 strands of LED's half the lights were out. One strand completely lit the other two strands only half. It is not a burned out light either. I am totally disgusted at the money I spent for one season. My advice spend the money on the other Christmas lights that light for years and years and skip the LED's.4 Replies - Latest reply on 12/01/2010Add reply
Lasted about two years. Blue line started appearing down right-hand side of screen. Repair would cost over $700 for a TV this is now valued at @ $250. Wrote to the company, but never even received a reply. To me, that is the most aggravating part of entire process. Add reply
The Senseo single/double serve "pod" coffee maker was recalled a year ago and I dutifully provided information for a replacement. Over a year later after calls and e-mails, no response from this company. I was convinced they must be going through bankruptcy but no. . .they're fat and happy and I'm still waiting for my replacement. If I had any doubts that mine was a lone issue, after reading this great site, I am now convinced this is systemic for this company. Philips has many other products that sound and look interesting but I'll be darned if I'll ever buy or recommend them to ANYONE -- EVER again. Buyer beware with this company.Add reply
I had a sonicare brush I loved but it stopped working many months well within the warranty. Philips would not replace it or honor the warranty. 1 Replies - Latest reply on 10/23/2009Add reply
1 Replies - Latest reply on 10/12/2009Add reply
I bought a defective Philips LCD TV. I called the
Philips customer service 1-866-771-4018 number.
I was put on for 1 hour 10 minutes.
Instead of letting me returning the TV and getting my money back they send a smaller cheaper model TV and used.
I had to argue for 15 minutes to get my money
back because I didn't want the used TV.
Now I have to wait for 6 weeks to get my money
I HIGHLY recommend to not do business with these people.
I bought a Philips DVR player. It was poorly engineered and made.
2 Replies - Latest reply on 09/08/2009Add reply
It does not have standard features and after playing no more than
20 DVD's in 6 months it destroyed a DVD. It is cheap I have to
admit, but buying it turned out to be expensive in the long run.
Don't buy their equipment it is not worth it at any price.
My Sonicare toothbrush fills with water in the battery compartment and affects the brushing action. When contacting Customer Service, I was told "Yes, we know there is a problem with your model. NO, we will not do anything about it -- just take the brush head off after every use and clean the unit". (2 times a day???) The instruction manual calls for this cleaning only once a week, and it is not an easy thing to do. I am totally disgusted with this product, and will never buy from Philips again.1 Replies - Latest reply on 08/22/2009Add reply
I have 9 strings of Phillips LED Christmas lights I purchased at a premium price in 2007. Every single one has 1/2 of the lights working. I've spent 2 hours on the net trying to find out how to repair them. Rust inside each light I've pulled out.
4 Replies - Latest reply on 12/22/2008Add reply
100% failure of 9 strings purchased at nearly $20 last year in Cincinnati area.