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Philips Electronics North America Consumer Reviews - Page 3

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Don't Waste Your $$ on LED's
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I spent the extra money buying LED Christmas lights last year. They worked through the season last year but I got them out yesterday and 2 out of 3 strands of LED's half the lights were out. One strand completely lit the other two strands only half. It is not a burned out light either. I am totally disgusted at the money I spent for one season. My advice, spend the money on the other Christmas lights that light for years and years and skip the LED's.

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Philips Won't Honor Warranty
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I had a sonicare brush I loved but it stopped working many months well within the warranty. Philips would not replace it or honor the warranty.

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Don't Buy Philips Electronic Devices
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I bought a Philips DVR player. It was poorly engineered and made. It does not have standard features and after playing no more than 20 DVD's in 6 months, it destroyed a DVD. It is cheap I have to admit, but buying it turned out to be expensive in the long run. Don't buy their equipment, it is not worth it at any price.

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Poor Customer Service
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My Sonicare toothbrush fills with water in the battery compartment and affects the brushing action. When contacting Customer Service, I was told "Yes, we know there is a problem with your model. NO, we will not do anything about it -- just take the brush head off after every use and clean the unit." (2 times a day???) The instruction manual calls for this cleaning only once a week, and it is not an easy thing to do. I am totally disgusted with this product, and will never buy from Philips again.

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Do Not Buy Phillips LED Christmas Lights
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CINCINNATI, OHIO -- I have 9 strings of Phillips LED Christmas lights I purchased at a premium price in 2007. Every single one has 1/2 of the lights working. I've spent 2 hours on the net trying to find out how to repair them. Rust inside each light I've pulled out. 100% failure of 9 strings purchased at nearly $20 last year in Cincinnati area.

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Corrosion on Bulb Contacts
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CINCINNATI, OHIO -- I purchased and used 60 bulb strings of Philips LED Christmas lights during the 2007 Christmas season. I've only been able to get half the strings working this year. Sections of some strings will not light and other strings will not light. The contacts on the bulbs are rusted and in some instances break off when you pull the bulbs. The sockets are full of rust. Love the idea of LED lights, but I'm back to my old lights this year.

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Hot Surge Protector
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TORONTO CANADA -- Two weeks after buying a Philips surge protector model gb8pcsc it caught fire. It burned through both sides. Looks to have gotten as hot as a stove element. Sent pictures to Philips several times with no response from anyone. Would like to send pictures of what's left of this thing but don't see a place to attach them at this site.

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Save Your $$$
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NEW YORK, NEW YORK -- My Plasma 42" TV broke down only 2 months after we got it (Christmas gift, over $2000). After months of talking and mediating between their (numerous) repair shops and their company - they were arguing with me about who was going to pay for the repair, although it was under warranty and only a few months old - I finally got someone to come and fix the TV.

They finally came, and said they couldn't repair it (audio), but added that since it wasn't a "constant" bother, to just "live with it"! After arguing with the repair shop and the company, Philips finally agreed to refer me to another shop. They also came in, and said it couldn't be repaired, that it was a likely a manufacturer's problem.

In the weeks, I was trying to get this addressed with Philips, something else broke (the image on day just mysteriously started getting blocked out). Now, the TV doesn't even turn on. I called them to date, at least 9 times. Of those 9 times, they put me on hold and then hung up 4 times. I just now got off the phone with a supervisor (after waiting on the phone for 20 minutes, but I guess I should be grateful they didn't hang up on me this time). I'm told that the TV may have to go to a "review board" for repairs.

I'm not even guaranteed that it'll be fixed and/or replaced, let alone get a refund, because they have "protocols" to follow. When I ask about the protocols, he tells me that he can't tell me that. He does however partly inform me that, if this happens past the warranty period, that there's "no way" they're going to extend it.

Unbelievable! I've never had such problems with a product, horrendous customer service - if you can even call it at that. Philips obviously wants to make it very clear that once they get you to spend your money on their defective products, they want you off their hands! On top of that, it's been my experience that although they won't give you the time of day when you ask for service, they go out of their way to patronize their consumers with secret "rules" they apparently make up, as they go along.

I work in the medical center and was intending to consider their medical equipment - but now that I know they sell such defective products, but mostly because I'm so disgusted with their customer service, I'm not only going to abstain from buying their equipment for the center, but will go out of my way to tell all my other colleagues, patients and every one of my friends and family of this experience. It happens that we all have problems with our purchases time to time, but Philips is a disgrace!

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AVOID THIS TELEVISION
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PERKASIE, PENNSYLVANIA -- If you enjoy lugging your television around for repairs, by all means purchase this one. I experienced a high-pitched whining sound from the unit within two months of buying it. My repairs, although covered my warranty, were inconvenient and time-consuming -- we did not have the unit for about a month. Now, less than a year after the initial purchase and first repair, the TV no longer turns on. More repairs -- and this time, the labor won't be covered! Don't make the same mistake I did -- RESEARCH your television BEFORE you buy it! Get the model and serial number and search google or epinions. AVOID THIS TELEVISION!!

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Philips TV Turns Itself on Loud
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Does anyone know why a Philips 27" color tv would turn itself on with nobody around and then go up to the loudest volume automatically? When the volume is turned down, it turns itself back up. The tv has to be unplugged to stop the cycle. It is not the remote. I blocked the sensor on the tv and disabled the remotes and it still turns itself on and goes to the highest volume automatically.

UPDATE: Thanks for the advice - especially the comment about HEAT. A portable heater has been moved away from the tv set and it seems to be working fine - for now. Also, dust inside the tv set was vacuumed out. UPDATE: One month has passed and the tv still works right. Cleaning out the inside may have been the answer to alleviate heat. Thanks.

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Philips Electronics North America Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
35 reviews & complaints.
Contact Information:
Philips Electronics North America
1251 Avenue of The America
New York, NY 10020-1104
212-536-0500 (ph)
www.philips.com
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