Save your $$$
NEW YORK, NEW YORK -- My Plasma 42" TV broke down only 2 months after we got it (Christmas gift, over $2000). After months of talking and mediating between their (numerous)repair shops and their company - they were arguing with me about who was going to pay for the repair, although it was under warranty and only a few months old - I finally got someone to come and fix the TV.
They finally came, and said they couldn't repair it (audio) - but added that since it wasn't a "constant" bother, to just "live with it"!
After arguing with the repair shop and the company - Philips finally agreed to refer me to another shop. They also came in, and said it couldn't be repaired, that it was a likely a manufacturer's problem.
In the weeks I was trying to get this addressed with Philips, something else broke (the image on day just mysteriously started getting blocked out).
Now, the TV doesn't even turn on. I
called them to date, at least 9 times. Of those 9 times, they put me on hold and then hung up 4 times.
I just now got off the phone with a supervisor (after waiting on the phone for 20 minutes - but I guess I should be grateful they didn't hang up on me this time) - I'm told that the TV may have to go to a "review board" for repairs.
I'm not even guaranteed that it'll be fixed and/or replaced, let alone get a refund, because they have "protocols" to follow. When I ask about the protocols, he tells me that he can't tell me that. He does however pertly inform me that, if this happens past the warranty period, that there's "no way" they're going to extend it.
Unbelievable! I've never had such problems with a product, horrendous customer service - if you can even call it at that. Philips obviously wants to make it very clear that once they get you to spend your money on their defective products, they want you off their hands! On top of that, it's been my experience that although they won't give you the time of day when you ask for service, they go out of their way to patronize their consumers with secret "rules" they apparently make up, as they go along.
I work in the medical center and was intending to consider their medical equipment - but now that I know they sell such defective products, but mostly because I'm so disgusted with their customer service, I'm not only going to abstain from buying their equipment for the center, but will go out of my way to tell all my other colleagues, patients and every one of my friends and family of this experience.
It happens that we all have problems with our purchases time to time, but Philips is a disgrace!